Brian Westfall is a dynamic and motivated IT professional with over 20 years of experience managing IT operations and implementing systems such as SAP, Salesforce, and Microsoft technologies. He has a proven track record of leading successful projects to upgrade systems, improve processes, and relocate offices. Currently the IT Manager at Neville UK PLC, Brian has implemented their SAP B1 system and performs daily support, upgrades and process improvements.

1. Brian WestfallBrian Westfall
Address: 8 Lever Square, Gray's, Essex RM16 4EX
Telephone: 07557 491623
Email: brian@westfall.co.uk
Professional profile
Dynamic, motivated hands on results-orientated IT professional, with a wealth of transferable skills honed during
a progressive career to date within large international organisations. An inspirational IT professional with a
tenacious approach, remaining calm and effective under considerable pressure, whilst managing high profile IT
projects. Adept at directing successful and productive teams as well as getting involved with the core day to day
IT tasks, Always committed to full delivery of company objectives. I possess strong influencing and decision
making skills, able to identify key improvements to working practices to maximise efficiency and profitability
without compromising quality. I have a logical and analytical approach to solving complex problems, thinking
laterally to connect business requirements with technology-enabled solutions, effectively transforming IT
processes within organisations. I am articulate and proactive, able to build positive and lasting relationships with
clients, co-workers and key stakeholders. I have worked both hands-on and hands-off depending on situation
required, always flexible with my approach. I tend to think of myself as someone who enjoys a challenge, thinks
outside the box and encourages others to do the same. Accredited to implementation and administration of
various IT systems including - SALESFORCE.COM, SAP R3, SAP Business One.
Key skills and competencies
IT management Network infrastructure Business analysis Project management
SAP R3 Budgeting and provisioning Risk / Crisis management Integration
Process alignment SAP B1 DTW SALESFORCE.COM Application planning
CRM implementation SAP B1 9.0 / 9.1 Client communication Audit / Procurement
Policies and procedures Performance appraisals Technology evaluation Maintenance
Career summary
2014 – To Date IT Manager
Neville UK PLC
o Implemented SAP B1 9.0 – upgrade 9.1, including Bin Management UOM.
o SAP B1 day to day issue resolution and improvement to processes.
o Data uploading with DTW both go-live and day to day uploads as required.
o Reconstruction of data from Old EDP system to SAP B1.
o Redesign user interface with UDF’s and creating objects UDO
o BOYUM configuration for process improvement.
o Active directory and Exchange administration.
o Planning update strategies, Setting Budget and provisioning.
o Fault finding the companies Laptop, PC’s and Servers, resolving issues.
2001- Dec 2014 Regional IT Manager (Northern Europe)
GROHE Ltd.
o A multi-faceted role, providing general IT management and support for the UK and Northern Europe of a
global sanitary company where I was responsible for 500 end users.
o My primarily focus, IT management in the UK subsidiary dealing with user support, installation setup and
server support with extra responsibility overseeing IT in the northern region.
o Demonstrating strong finance and planning skills in budgeting for IT costs and planning future purchases,
effectively negotiating favourable contracts with suppliers
o Help Set-up and run service help desk for end users, ensuring fulfilment of SLA’s, engaged in team building
and solution management, increasing productivity and enhancement of skills within the helpdesk team.
o Liaising with Internal Auditors, confirming daily processes with working roles and restructuring.
o Key role setting up a CRM system included business analysis, user refinement, general administration,
documenting processes and training.

2. o General Day to day user support for the UK Subsidiary, including Telephone system, Blackberry, Server,
installation PC and Laptops.
Career summary continued
o Supporting the business with solutions using excel and access creating templates and reporting processes.
o Fault finding the companies Laptop, PC’s and Servers, resolving issues.
o Remote support for external Laptop user’s, remote control and over the phone.
o Communication with external suppliers co-ordinating purchasing, repairs.
o Implementing new Hardware, asset management set-up new users.
o User advice and guidance with day to day systems including SAP and CRM
Key achievements:
o Implementing SAP Business One solution for Neville UK PLC, Performing the transfer of data from old EDP
system to the new SAP B1 system, configuring the user interface to enhance usability. Testing data
structure and tables within SQL.
o Implementing total CRM solution ‘Salesforce.com’ for GROHE UK CRM – I was put in charge of
implementation, extensive time was taken performing process alignment, testing and general
administration, after the CRM system was activated into the business I had sole responsibility performing
updates, data backup, reports, dashboards, local user support, system changes, training and all other day
to day duties.
o Leading the planning and implementation of a successful company relocation from Essex to Surrey and
from Surrey to Heathrow – Had sole responsibility to Plan the technology around the office moves, this
included moving network infrastructure, planning new network infrastructure, installing new equipment and
re-establishing servers, PC’s, Laptops and local printers and generally re-instating the status quo. This was
very successful on both occasions, with business shut down on Friday, moved over a weekend and
business as usual on Monday at 9am.
o Managing re-engineering project to enhance business efficiency and processes alignment within all areas
of the GROHE business similar to Sarbanes Oxley; creating operational manual accordingly. This was
important for the GROHE business where we found many of the day to day processes where failing and
user knowledge being lost. Here I spent a 50% of my time for 6 months creating new daily procedures and
documenting them, having daily meeting with local managers and directors. This project was successful in
the end we removed all the un-necessary processes, implemented new procedures and then had a
subsidiary that started running smoothly, having contingency plans for all roles within the business.
Early Career summary
2000-2001 SERVICE TECHNICIAN, Utilize Ltd
1999-2000 IT TRAINING OFFICER, NHCE Ltd
1996-1999 PROCESS OPERATOR, Pura Foods
Technical expertise
Training details
Driver, full clean licence CRB Checked March 2014
2009 SAP01: SAP Overview
2004 Access Programming including VB
2000 Microsoft Windows Server (MCP)
2000 Microsoft Windows Workstation (MCP)