The document provides details about an individual named Sameh Khalifa, including personal information, contact details, objective, work experience, education, skills, and computer skills. It details his current role as an IT Solutions Business Consultant and provides a description of his job responsibilities in this role and previous roles at various companies. It also lists his education qualifications and training experience.

1. Sameh Khalifa
Address 1 : 47-54, 44 ST, Woodside, Queens, New York
Address 2 : Tecom Twin Towers, Internet city, Dubai
Email : sakhalifa2013@gmail.com / Mobile : (+971)528675671
OBJECTIVE
I’m looking for an opportunity to prove my worth and advance my career as far
as possible. I am a highly motivated individual with a keen eye for details As per
my superiors' continuous recognition, I am an effective team player with
excellent leadership skills, highly dedicated to my work.I am confident that
giving a chance would prove that I can become an asset to any organization in a
very short time.
PERSONAL INFORMATION
Nationality: American
Date of birth: 14 October, 1983.
PLACE OF BIRTH: Madison, Wisconsin, U.S.A.
Resident of: Dubai, UAE.
Gender: Male
Military Status: Exempted.
Marital Status: Married
Driving: - Valid International driving License.
- Dubai driving license “Applied for and currently on driving classes.
Current Job
Date :
Current Position
Aug 2013- Present
IT Solutions Business Consultant
“Linksys by Cisco Systems”
Middle East & Africa
(Employer)
“Sutherland Global services”

2. JOB Description
* Analyze IT requirements within companies and Linksys partners to give
independent and objective solutions for IT initiatives.
* Assist clients in assessing current business processes, business systems, and
define metrics to track the success of IT initiatives.
* Maintain Hardware/Software of Linksys wired and wireless routers,
Ethernet switches, VoIP equipments and network storage systems.
* Leveraging both internal and external knowledge base systems and
stakeholder relationships for assisting Linksys clients.
* Using Right Now CRM software and Oracle database software to analyze
collected date to come up with innovative solutions for customer-related
problems and business needs.
* Develop IT strategies, plans and roadmaps to address clients' business
challenges and requirements.
* Configure and troubleshoot Routing Devices, VPN technology and other
data networking hardware products.
* Meeting with clients to determine requirements and travelling to customer
sites when if needed.
*Designing, testing, installing and monitoring new systems after determine
clients and partners requirements.
* Provide capacity analysis and make recommendations regarding resource
utilization for Linksys clients.
* Work with project team to scope new project opportunities and hand-off to
the project lead.
- Identify new business opportunities and specific areas of expertise to be
developed.
* Coordinate with sales and support team.
* Prepare and develop recommendation reports and executive presentations.
* change management processes, and communication plans for IT initiatives.
* Awareness of key metrics and targets working on an incident, as well as
when resolution is complex and requires further analysis.
EDUCATION :
Major: Genetics Science. (2004)
Faculty of Science, Alexandria University (2004), Alexandria, Egypt.
Graduation grade: GOOD
Graduation project: Consequences of receptor editing at the λ locus:
Multireactivity and light chain secretion
Graduation project grade: Excellent
Graduate studies : (2010)
Master’s Degree in Biotechnology, Genetics Dept., Faculty of Science, City
College, New York, NY

3. Job Experience :
Position From To
" Channel Account Manager for UK and EMEA Region "
For Network Configuration, Software and Hardware
Solutions, Global Customer Operations at Cisco Systems,
Smart internet Village.
JOB Description:
- Dealing with Cisco partners and account managers to help solving
software problems and system errors.
- Configuring Cisco routers, Switches and Cisco VPN software during
the test phase before getting manufactured using Cisco Configuration
tools.
- Handling the logistics of Cisco orders.
- Logging and recording of case histories using CRM Tools.
- Updating partner’s profiles and validating them to be able to track
the manufacturing process of Cisco Orders.
- Fixing orders configuration issues on Oracle 11i before starting the
Manufacturing process.
- Using Cisco Tools and Oracle 11i to collect and analyze Cisco order’s
data to help fixing any problems during the manufacturing process or
pre-manufacturing stage.
- Validating contractual and promotional discounts requested by Cisco
partners as per Cisco’s global policy and process.
- Meeting strict timelines and commitments for order booking as
agreed with the partners.
- Workings with cross functional teams to ensure requests are carried
out and confirm with customers accordingly.
- Handling order modification requests such as expedite changes and
cancellations using Oracle 11i and CRM tools.
- Handling order processing from entry to booking; including
customer addresses for billing and shipping, products and
configurations, configuring preferences for shipping.
- Responsible for entering fax orders over Oracle 11i.
- Initiate requests for proofs of delivery, certificates of origin and other
related documents.
- Investigating, upgrading and improving the functionality of Cisco
products with Cisco internal and external manufacturers "Foxcon,
HP...” from the CS perspective as point of contact from Cisco
Escalation team in Cairo front office.
2010
2012

4. " Microsoft Technical Consultant "
Microsoft Dept., “UK and Middle East/Africa” Region
Smart Internet Village.
Job description:-
* A member of the Microsoft technical team that officially supports all
Microsoft products using Siebel CRM System.
*Troubleshooting all the technical faults that happen within all
Windows and Office editions through remote sessions.
* Providing windows software and hardware solutions for any sudden
errors or operating system issues.
* Be proactive in regards to the improvement of processes and
procedures.
* Work as part of a team to ensure offering world-class client technical
support at all times for all Microsoft products.
* Providing support for MBS products like Microsoft Dynamics CRM
to different IT vendors over 25 countries.
* Accuracy in handling all assigned tasks.
Dec,
2008
Oct,
2010
"Pre-sales Consultant "
At Marketing and Advertising Dept., ISOLAB Company for
Medical diagnostic equipments and reagents, Manhattan,
New York,
United States.
Job description:-
* Analyze customer requirement.
* Reviews and designs sales policy and strategy
* Recruiting and training sales staff.
* Organize daily meetings with Sales representatives to explain the
medical equipment Idea and functions.
* Supervising, motivating and monitoring team performance.
* Allocating New Partners and sales channels.
* Liaising with customers (which may include actual selling).
* Maintaining detailed knowledge of the company's products or
services.
* Keeping abreast of what competitors are doing.
* Produce high quality presentations and provide input to the Medical
equipment that directly contributes to obtaining efficient results.
Jan,
2008
Oct,
2008

5. "Pre-Sales Executive "
Sales and Advertising Section,
Alex Jewelry Company , Manhattan, New York,
United States.
Job description:-
*listening to customer requirements and presenting appropriately to
make a sale.
*maintaining and developing relationships with existing customers in
person and via telephone calls and emails.
*acting as a contact between a company and its existing and potential
markets.
*negotiating the terms of an agreement and closing sales.
*gathering market and customer information.
*recording sales and order information and sending copies to the sales
office, or entering into a computer system.
2006 2007
Training Experince & courses:
2003
- Summer Training in Biotechnology Lab, “Faculty of Science, Alexandria
University.
2005:
- Passed the TOEFL Test with score (580) Paper based Test, the American
Centre, Alexandria, Egypt.
2006:
- Attended a preparation course for (GRE) "Graduate Record Examination" test
for advanced Graduate Research Studies, City College, New York, USA
2007:
- Marketing and Soft skills Training at Iso Lab Company for Medical and
instruments, N.Y, USA.
2008:
- Technical Support and soft skills training at Microsoft customer operations
for UK and Middle East Area, Microsoft, Internet smart village, Egypt.
2010:
- Cisco systems Inside sales & Business Order Management Training for
Network Configuration, Software and Hardware Solutions, Global Customer
Operations, Cisco Systems, Smart internet Village, Egypt.

6. 2012:
- Oracle 10g and SQL application for business intelligence at Next Academy,
Cairo, Egypt.
Personal SKILLS:
• Relationship builder (Building long terms and trustworthy relationships
with business partners).
• Always open, thinking big and believe in team work (Act as one)
• High level of technology expertise within the IT and Physical security areas.
• Good experience with strategic responsibilities (analyze, decision, planning,
execution)
• Strategic approach (Holistic view and ability to develop, set and follow plan)
• Ability to adapt easily and to work under pressure as long as personal
demands are met.
• Prior Experience with CRM systems coupled with a solid understanding of
its overall integration and influence on key business/sales processes
• Fast learner and very keen to learn and to gain more experience.
• Patience; being service minded towards customers and colleagues
• Pro-active & independent, yet a team worker
• Information seeking and Leadership skills.
• Ability to provide information to others in a simple and easy manner.
• Technical knowledge in order to provide first level technical information
• Experienced in solution selling
• Friendly and open character
• Energetic and self driven
• Enthusiasm about IP technology.
• Organized and reliable
• Ability to manage time and to prioritize
• Powerful presentation skill
Computer Skills:
 Platforms: Windows 98, Win XP, Vista, Server 2003, server 2000.
 Oracle 11i database for Cisco systems.
 ERP SAP System: Oracle EBS applications for Microsoft date entry.
 Microsoft Office and Internet Applications.
 Graphics Applications: Adobe Photoshop - Macromedia Flash MX.
 Competency in using internet as a research engine, plus capability in emailing and
online internet applications.

7. Language:
 English: Fluent both, written and spoken.
 Arabic: Native tongue (Excellent spoken and written).
 French: Fair
 Spanish: Beginner
REFRENCES
Available Upon Request.