1. Cory Peeters
37930 Granville Drive
Fremont, Ca 94536
www.linkedin.com/in/corypeeterssf
Cory.peeters@comcast.net Cell: 510 209-3455
I am seeking a challenging position in a dynamic and diverse environment that will allow continuation of my
Professional growth, while contributing to the overall efficiency and productivity of the corporate organization
Education
B.A. Sociology – University of California at Santa Barbara -2011
Professional Experience
Provident Federal Credit Union — Redwood City, CA January 2013 -Present
Risk Management Specialist
 Oversee Customer due diligence forms from branches and ensure compliance with CDD program
 Assist with security system, data entry and account information in AML Software , troubleshoot issues and
identify process improvement.
 Review of high risk accounts and suspicious activity, fraud and negative accounts with Risk Management
Projects, and conduct standard data analysis
 Collaborate with internal teams to integrate, evaluate, and implement the safe practices of banking. Create
action plans and preventable outcomes while monitoring best practices and trends.
 Train staff as needed, complete BSA/OFAC training annually, to adhere to policies and procedures and
general administration.
 Review daily reports such as dormant accounts, BSA, OFAC, and create special reports as needed to
safeguard intellectual property and research fraud behavior.
 Work alongside executive management coordinate and develop strategy for transactional readiness, day to
day processes and procedures.
 Daily duties includes all Regulatory Compliance audits, fraud and quality control reviews with risk
management
BJ’s restaurant- Fremont, CA October 2008 - Present
Bartender/Server
 Assisted guests in order selection, recommended specific menu items and ensured prompt, accurate service
 Provided direct assistance to bartender and cocktail staff
 Frequently assisted colleagues during rush hour to promote teamwork while providing exceptional customer
service
 Significantly increased guest check averages by up selling, and promoting appetizers, and brewery pairings
 Thorough knowledge of menu offerings
 Exceptional interpersonal and team building skills with aptitude for building rapport with a diverse range of
guests, managers and colleagues; talent for quickly resolving issues prior to escalation
Red Lobster- Fremont, Ca/Ventura Ca January 2007- October 2008
Server/Hostess
 Assist guest in order selection. Promote specific menu items and specials
 Up sell menu items and specialty beverages and desserts to increase revenue. Coordinate with kitchen staff to
ensure orderly and timely delivery of order preparation. Regular follow up with guest tables to ensure high
satisfaction in customer service. Responsible for training new hires to company’s standards
 Promoted within from Host to Server within 3 months
Skills-Tools
PC, Microsoft Excel, Access Outlook & Word, Spectrum Software, Data Warehouse tools , Social Media tools
Areas of Expertise
Knowledge of Bank Secrecy Act
Dealing with Money Laundering
Great Customer Service skills
Excellent Communication skills
Add Enhancement to processes
Improve client Satisfaction
Ability to handle Fast Paced environments
Self Starter –Motivated to learn
Team Player & Individual
Contributor
Training & Coaching knowledge