Slides for the plenary talk on "Town and Gown Finding Common Ground on the Web" presented at the IWMW 2000 event held at the University of Bath on 6-8 September 2000. See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2000/sessions .html#rowlatt

1. Local authorities and HE/FE:
finding common ground on the
web
Mary Rowlatt
Essex County Council

2. Mary
Rowlatt,
ECC
Joined up web
6:9:00 2
Key drivers
 modernising government
 best value
 e-government
 lifelong learning

3. Mary
Rowlatt,
ECC
Joined up web
6:9:00 3
Government aspirations
 Tony Blair wants everyone who wants
access to the internet to get it by 2005 –
either from home or via a public access
point
 Gordon Brown wants to make the UK
the best place for e-commerce

4. Mary
Rowlatt,
ECC
Joined up web
6:9:00 4
Modernising government
 modernising government agenda:
 joined up services and partnership working
 customer focused/driven
 enhanced local democracy
 empowered and informed citizens
 easier access to services, plurality of providers/delivery
options including online
 best value
 challenge, consult, compare, compete (co-operate)
Goal: improved services, more responsive to
users needs, more effective and efficient

5. Mary
Rowlatt,
ECC
Joined up web
6:9:00 5
e-government - strategic
framework for public services
 applies to all public services, not just national
and local government
 target has been set for all public services to
be available online by 2005
 four underlying principles:
 services built around citizen choices (implies
‘joined-up’ working and services)
 more accessible public services (is about multiple
channels for delivery)
 social inclusion
 using information better

6. Mary
Rowlatt,
ECC
Joined up web
6:9:00 6
The best new services are
characterised by:
 better access - services
available when and
where there is a
demand
 delivery through a range
of media – over the
counter, via call centre
and online
 segmentation of the
market, services
tailored to suit the
needs of groups within
the market
 responsiveness to
feedback about the
content and quality of
services
 grouping of services
around life episodes or
common events
 comprehensive analysis
of data about patterns
of usage
 involvement of users in
service redesign and
improvement

7. Mary
Rowlatt,
ECC
Joined up web
6:9:00 7
Model has 3 layers:
 access
 CITU establishing framework policies for each
major delivery mechanism (PC, mobile phone,
digital TV, contact centres, via intermediaries)

http://www.iagchampions.gov.uk/

portal services (e.g. UK Online)

http://www.ukonline.gov.uk

8. Mary
Rowlatt,
ECC
Joined up web
6:9:00 8

9. Mary
Rowlatt,
ECC
Joined up web
6:9:00 9
e-business components
 channels (public and commercial)
 multi-sourcing – third parties may offer goods or
services from several providers
 packaging – third parties may repackage services
to make them more attractive
 security
 authentication
 smart cards
 privacy and data sharing
 common information systems for contact
centres

10. Mary
Rowlatt,
ECC
Joined up web
6:9:00 10
Interoperability
 common standards
 common infrastructure (GSI and extranet
connections)
 Government Gateway
 middleware to facilitate connection to UK Online
 authentication services
 information management
 corporate standards for data entities (e.g. name, address)
 common meanings for data descriptions (terminology)
 common policy on electronic records management
 common policy on use of metadata
 commitment to maintain accurate and up-to-date information
and directories

11. Mary
Rowlatt,
ECC
Joined up web
6:9:00 11
Lifelong learning
 learning must take place throughout an individual’s
lifetime
 responsibility for this lifelong learning and
development lies, not with the agents of formal
education, but with the individuals themselves
 much of this learning will take place in ‘informal’ ways
- reading, evening classes, short courses, learning
from others in the workplace, libraries
 growing stress on the acquisition of competencies
rather than the assimilation of facts
 vocational training and qualifications are being
accorded some importance and validity in the
workplace

12. Mary
Rowlatt,
ECC
Joined up web
6:9:00 12
Lifelong learning –
government approach
 wider participation
 equality of opportunity – social inclusion
 closer relationship to needs of industry/commerce
 Joined up approach – eg. Learning Partnerships
 NGfL www.ngfl.gov.uk/ngfl/
 UfI www.learndirect.co.uk
 People’s Network www.peoplesnetwork.co.uk

13. Mary
Rowlatt,
ECC
Joined up web
6:9:00 13
3 strands
 NGfL – transform school education
 Digital learning resources
 Framework for resource discovery
 Communication – context, tools
 UfI – transform adult education
 Individuals and businesses
 Libraries – mediated access

14. Mary
Rowlatt,
ECC
Joined up web
6:9:00 14
People’s Network
 focus on lifelong learning - public libraries as
“street corner universities”
 connect all PLs to the internet by 2002
 NOF funding
 £20m for staff training – ECDL
 £50m for content creation – digitisation
 £100m for infrastructure

public access terminals, networking
 partnerships with other learning and
information agencies – to ensure learning
opportunities are ‘joined up’ and inclusive

15. Mary
Rowlatt,
ECC
Joined up web
6:9:00 15
Empowering the learning
community
 public and educational libraries should co-operate to
improve services to users
 cross sectoral funding arrangements should be
established
 public and educational libraries should draw up
access maps (resources and assistance)
 training programmes for librarians, resource
managers and teachers should be co-ordinated
 objective and quantifiable performance measures
should be set for each of the above
www.lic.gov.uk/publications/policyreports/empower/index.html

16. Mary
Rowlatt,
ECC
Joined up web
6:9:00 16
Urban learning
 LGA draft manifesto
 Learning’s contribution to dynamic, wealth
creating but socially inclusive and sustainable
cities and communities
 Two parallel learning systems
 Formal education
 New initiatives – collaboration
 http://www.lga.gov.uk/lga/executives/economi
c/16%5F05%5F00/item4.pdf

17. Mary
Rowlatt,
ECC
Joined up web
6:9:00 17
3 steps to integration
 DETR and DfEE to ensure SRB elements
integrated in planning
 RDAs, LSCs and GOs in partnership with local
learning and regeneration partnerships)
 LAs and learning partnerships to establish
networks of learning centres
 Linked electronically -Share information, learning
materials, specialist knowledge
 Development of a new competence
curriculum
 Learning how to learn creatively and critically

18. T
CITINET is Sheffield's network of learning centres. It is a partnership between private, public and voluntary organisations, which
make learning more accessible and so increase the learning opportunities available to Sheffield's citizens.
CITINET Courses
The latest 5 CITINET Courses added to the database.
Contact CITINET
You can contact CITINET using the feedback page or using the following details:
Mount Pleasant Community Centre,
Sharrow Lane,
Sheffield, S11 8AE.
Tel: 0114 255 4173/255 3172
Fax: 0114 250 8046
email: info@citinet.org.uk
email: andy.wynne@sheffcol.ac.uk
Updated on: 07-Jan-2000
CITINET is a partnership between: The Sheffield College
Sheffield City Council, and the
Sheffield Training and Enterprise Council
Site designed by: webarchitects
Jump to:
CITINET Sitemap

19. Mary
Rowlatt,
ECC
Joined up web
6:9:00 19
Working together
 Policy drivers
 User centred/learner centred approach
 Stick =funding
 Planning framework– evolving
 Web = opportunity

20. Mary
Rowlatt,
ECC
Joined up web
6:9:00 20
Common ground
 Resource sharing
 Resource description and discovery
 Training/support
 Authentication/security/privacy/data
protection
 Repackaging/re-purposing
 Standards and interoperability
 Content management systems
 Managed learning environments

21. Mary
Rowlatt,
ECC
Joined up web
6:9:00 21
Building blocks
 Interoperable content
 Repackaging
 Repurposing
 Standards are the key
 HE/FE sector leads the way
 Draft e-government interoperability framework
http://www.iagchampions.gov.uk/egif.htm
 NOF Technical Guidelines

22. Mary
Rowlatt,
ECC
Joined up web
6:9:00 22
SEAMLESS
 Example of cross-sectoral, standards based
project
 New model for citizens information
 Distributed, common standards, partnerships
 29 local organisations
 inc 2 Universities, 2 colleges
 Z39.50, GILS/IMS, terminology
 http://www.seamless.org.uk

23. Mary
Rowlatt,
ECC
Joined up web
6:9:00 23
Terminology issues
 Cross-sectoral issues
 Professional vs. public language
 High Level Thesaurus project
 IAGC metadata group
 Terminology
 Mapping between ‘life events’ and related
information resources and services

24. Mary
Rowlatt,
ECC
Joined up web
6:9:00 24
Lead role for HE/FE sector
 In interoperability issues
 Local initiatives
 Local authorities and other public sector
organisations
 Understanding and awareness
 Implementation

25. Mary
Rowlatt,
ECC
Joined up web
6:9:00 25
Content management tools
 Create and manage web resources more easily,
more effectively

Workflow, authorisation, version control, ownership,
update/remove, security, rights, preservation
 Different formats

Web, Wap, Digital TV, kiosks, visually impaired
 Metadata and different metadata
 “Ahh, you’re looking for a wonderfully easy tool
that slices, dices, mixes, bakes, washes the
dishes and folds the clothes for only pennies a
day”
 Pool experience/joint purchase??

26. Mary
Rowlatt,
ECC
Joined up web
6:9:00 26
http://gelon.net
http://wap.hants.gov.uk

27. Brent Council Internet News
Brent Archive Photo Gallery
Brent - Weddings on the Web
A Level Results and Clearing 2000
Site Search facility upgraded
Roe Green By-Election result
Private Housing web services now available
Electronic Document Management (EDM)
This page has been designed to allow you to download to PDAs and handheld computers.
You can subscribe to AvantGo and then add this page to your channels by clicking here.
The URL of this page is http://www2.brent.gov.uk/www2.nsf/menus/PDA+news
© Brent Council 2000. All rights reserved. Please send us your comments.
Translation Service.
Document
Data
http://www2.brent.gov.uk/www2.nsf/menus/PDA+news

28. Mary
Rowlatt,
ECC
Joined up web
6:9:00 28
Managed learning
environments
 Networks of learning centres (LGA)
 Partnerships between local universities/colleges and others
 Linked electronically
 Share information, learning materials, specialist knowledge
 Integrated package of educational tools and
resources
 Facilitate dispersed students to work together
 In a managed, structured way
 Metadata for education group – cross sectoral
 Standards, terminology, granularity, portability

29. This two year collaborative project aims to establish the Glasgow Digital Library as a virtual co-library of the majority of public
institutions in Glasgow.
The long term aim is to create a wholly digital resource to support teaching, learning and research at all levels in the city, bringing
together material currently separated by ownership and physical location.
All rights reserved. © GDL 2000
http://gdl.cdlr.strath.ac.uk

30. Mary
Rowlatt,
ECC
Joined up web
6:9:00 30
Functions
 Framework for resources
 Content design and creation tools
 Virtual meeting places – café, library, seminar
rooms
 Discussion fora – chat, text-based
conferencing, email, bulletin boards
 Assessment tools – tests, quizzes
 Student tracking

31. Mary
Rowlatt,
ECC
Joined up web
6:9:00 31
Conclusions
 Modernising government and lifelong
learning driving joint working and
partnerships
 Web is common ground
 Time to work together on
 Standards
 Content management
 Managed learning environments