The document discusses East Renfrewshire Library & Information Service's (ERLIS) adoption of Web 2.0 and Library 2.0 technologies to remain relevant in the 21st century. It highlights challenges faced, such as negative perceptions and budget constraints. ERLIS created Facebook pages for libraries, educated staff, and saw positive outcomes like increased awareness and attendance. Future plans include a local history wiki, bookgroup blogs, and using new equipment for podcasting. The conclusion states public libraries must build virtual spaces to connect and collaborate with their communities.