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P R O J E C T O N :
F O O D O R D E R
M A N A G E M E N T
S Y S T E M
FOOD ORDER MANAGEMENT SYSTEM PAGE 01
TEAM NAME: BANGLADESH
TEAM MEMBERS:
NAME ID INTAKE
1. SHEIKH AMIK ULLAH PROTTOY 15162103228 32(06)
2. TASNIM JANNAT 15162103242 32(06)
3. MD NAHID MURAD ABIR 16172103224 35(06)
4. AFSANA ZAMAN ZARIN 16172103350 35(06)
5. SAJEEDA ENAM TULI 16172103196 35(06)
FOOD ORDER MANAGEMENT SYSTEM PAGE 02
SUPERVISED BY:
MD. MAHIN CHOWDHURY BIPU
LECTURER
DEPARTMENT OF CSE
BANGLADESH UNIVERSITY OF BUSINESS AND TECHNOLOGY
FOOD ORDER MANAGEMENT SYSTEM PAGE 03
W E W I L L W O R K O N :
P I Z Z A H U T ’ S
F O O D O R D E R I N G
M A N A G E M E N T S Y S T E M
.
Website link:
https://pizzahutbd.com/
ADDRESS: Pizza Hut Delivery
Mirpur-2.
Sony Cinema Bahban
1st floor, Plot-1
Block-D, Sec-2
Mirpur, Dhaka-1216
FOOD ORDER MANAGEMENT SYSTEM PAGE 04
SOME PICTURES:
FOOD ORDER MANAGEMENT SYSTEM PAGE 05
INFORMATION ABOUT PIZZA HUT:
Pizza Hut is a US based international restaurant chain that is home to one of the world’s favourite food,
Pizzas and much more. The brand had started their journey in 1958 in Wichita, Kansas, when two college
students Frank and Dan Carney; opened their first pizza restaurant. They laid the foundations for what
would later become the largest and most successful pizza restaurant in the world.
Pizza Hut is a division of Yum! Brands Inc. and has more than 13,200 restaurants and delivery units
operating worldwide.
Pizza Hut, in Bangladesh, has been trying to make their pizzas more accessible to the customers by both
creating value and opening new stores across geographical area. From the beginning of their journey in
Bangladesh in 2003, Pizza Hut has opened 8 dine-in restaurants and 8 Pizza Hut outlets from where the
valued customers can get their pizzas delivered. From their tantalizing appetizers to signature pan pizzas,
pastas, risottos and desserts. Pizza Hut brand experience resonates generosity, friendships, naturalness and
fun; making it stand for much more than the Pizza.
FOOD ORDER MANAGEMENT SYSTEM PAGE 06
THERE HALAL POLICY:
According to the Islamic law, food should be:
– Not harmful to health
– Derived from animals that are permissible and
according to Islamic Law
– Free from any component that Muslims are prohibited
consuming
– Hygienic
FOOD ORDER MANAGEMENT SYSTEM PAGE 07
QUALITY ASSURANCE POLICY:
1. Supplier Food Safety
2. Distribution Canter Quality
3. Transportation Audit
4. Restaurant Food safety
5. Food safety and quality assurance
6. External Third Party Audit
7. Quality testing of raw and finished goods
8. Water Quality Testing
FOOD ORDER MANAGEMENT SYSTEM PAGE 08
OBJECTIVES:
• How they store recoreds .
• Control orders and services.
• Billings.
• Control staff and their shifting.
• Control multiple branches.
• How their food order system works.
FOOD ORDER MANAGEMENT SYSTEM PAGE 09
GOALS:
• Analysing their system
• Finding out their flaws
• Preparing a solution according to their problems
• Implementing solutions in their systems
• Giving them a proposal of our new system which is
corrected according to their problems .
FOOD ORDER MANAGEMENT SYSTEM PAGE 10
•Before you can design a new system you
must have a good understanding of the
information flow of the existing system let
it be manual or computer-based.
FOOD ORDER MANAGEMENT SYSTEM PAGE 11
LITERATURE REVIEW
• From Associated Asia Research Foundation:
Scope of business is also increased in fast-food
outlets. In the competitive environment it is
for service provider to be unique. A Fast Food
Restaurant, also known as a Quick Service Restaurant
(QSR) within the industry
FOOD ORDER MANAGEMENT SYSTEM PAGE 12
SERVICE QUALITY (SERVQUAL):
• SERVQUAL, a model proposed by Parasuraman , Zeithaml and Berry
(1988), is widely used to measure service quality Cao (2011). The
SERVQUAL model is based on the gap between customers’ expectations
and performance perceptions.
• Reliability: to deliver the promised service to the customer in an
accurate manner.
• Responsiveness: the willingness to respond to and resolve customer
problems.
• Assurance: the ability to instil confidence and trust in the customer.
• Empathy: the ability to empathise with and understand the customer.
• Tangibles: the appearance of staff, equipment and the physical facilities
FOOD ORDER MANAGEMENT SYSTEM PAGE 13
COMPARE BETWEEN EXISTING SYSTEMS:
•Previous System
•New System
FOOD ORDER MANAGEMENT SYSTEM PAGE 14
PREVIOUS SYSTEM:
The previous system of the restaurant uses computerized such as
desktop system for the daily operation, although, the Desktop system is
not up to-date enough to cover the existing need. The restaurant uses
software programs such as Desktop system Or MS-Excel for recording the
employee data, that is; when new employee is hired, his/her has to fill in
the computerized work contract form that contains personal details of
employee including his/her name, age, sex, date, address, profession,
permanency/part-time, location, salary and so on.
• Then this information is kept in a computerized that is present in the
hired office and the necessary details are recorded in the other
computers later on. However, this is not frequently used in the
digitalized world.
FOOD ORDER MANAGEMENT SYSTEM PAGE 15
NEW SYSTEM:
• The new system makes it easier to manage the employees effectively. However, The
restaurant management system that is computer based application will provide a
working environment that will be flexible, efficient and user-friendly by affording easy
of work with significant reduction of time. In an computer platform that many remote
clients can access; the system will need more reliable security to uniform application in
secure manner to the visitors of the site.
• The administrator of the system will be capable to give different privileges and
permissions to the users and visitors of the system, and all permissions will be
monitored in restricted way. Some systems available now was developed with old
versions of Software that causes the system’s speed to be slow or totally unsuitable.
They are static and unchangeable sites. However we are trying to develop a new
system with the latest versions of Software to be fast and reliable.
FOOD ORDER MANAGEMENT SYSTEM PAGE 16
DATA FLOW DIAGRAM:
FOOD ORDER MANAGEMENT SYSTEM PAGE 17
CONTEXT DFD:
FOOD ORDER MANAGEMENT SYSTEM PAGE 18
ER DIAGRAM:
FOOD ORDER MANAGEMENT SYSTEM PAGE 19
DRAWBACKS:
• This software is basically used only for ordering food. So if we want to
reserve a table or store any feed backs then it wont be any helpful.
• The user interface of the application is also not that much attractive. It is
made in .NET so the restaurant must have to install any windows
operating system to install this application.
• So from the restaurants point of view, they are able to store only one
kind of information. There is no security feature also.
• If any of party order is cancelling at the last moment, it will make a
variation in the already created records and also will causes the wastage
of foods.
FOOD ORDER MANAGEMENT SYSTEM PAGE 20
DRAWBACKS:
• Many of the systems will not store the budget details for a
long time.
• This will creates lot of mistakes like misspellings, calculation
problems, duplicate entries etc.
• It is difficult for Managers to supervise all the sides of
restaurants like kitchen, floor, and counter simultaneously.
• There is no functionality to get the updated details at all time
to the Owners and Managers from all the branches.
FOOD ORDER MANAGEMENT SYSTEM PAGE 21
DATA FLOW DIAGRAM(REVISE) :
Food ordering system
Supplier
Online management
Admin
KitchenCustomer
PAGE 22
ER DIAGRAM:
FOOD ORDER MANAGEMENT SYSTEM PAGE 23
Confirmatio
n order
Payment (not refund
able )
THANK YOU
Do you have any questions?
(NOTE: We may not be able to answer all your questions as par we are
very new to this topic. But we will definitely note down those questions
and give you the proper answer in the next attempt.)
FOOD ORDER MANAGEMENT SYSTEM PAGE 24

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Food Order Management System

  • 1. P R O J E C T O N : F O O D O R D E R M A N A G E M E N T S Y S T E M FOOD ORDER MANAGEMENT SYSTEM PAGE 01
  • 2. TEAM NAME: BANGLADESH TEAM MEMBERS: NAME ID INTAKE 1. SHEIKH AMIK ULLAH PROTTOY 15162103228 32(06) 2. TASNIM JANNAT 15162103242 32(06) 3. MD NAHID MURAD ABIR 16172103224 35(06) 4. AFSANA ZAMAN ZARIN 16172103350 35(06) 5. SAJEEDA ENAM TULI 16172103196 35(06) FOOD ORDER MANAGEMENT SYSTEM PAGE 02
  • 3. SUPERVISED BY: MD. MAHIN CHOWDHURY BIPU LECTURER DEPARTMENT OF CSE BANGLADESH UNIVERSITY OF BUSINESS AND TECHNOLOGY FOOD ORDER MANAGEMENT SYSTEM PAGE 03
  • 4. W E W I L L W O R K O N : P I Z Z A H U T ’ S F O O D O R D E R I N G M A N A G E M E N T S Y S T E M . Website link: https://pizzahutbd.com/ ADDRESS: Pizza Hut Delivery Mirpur-2. Sony Cinema Bahban 1st floor, Plot-1 Block-D, Sec-2 Mirpur, Dhaka-1216 FOOD ORDER MANAGEMENT SYSTEM PAGE 04
  • 5. SOME PICTURES: FOOD ORDER MANAGEMENT SYSTEM PAGE 05
  • 6. INFORMATION ABOUT PIZZA HUT: Pizza Hut is a US based international restaurant chain that is home to one of the world’s favourite food, Pizzas and much more. The brand had started their journey in 1958 in Wichita, Kansas, when two college students Frank and Dan Carney; opened their first pizza restaurant. They laid the foundations for what would later become the largest and most successful pizza restaurant in the world. Pizza Hut is a division of Yum! Brands Inc. and has more than 13,200 restaurants and delivery units operating worldwide. Pizza Hut, in Bangladesh, has been trying to make their pizzas more accessible to the customers by both creating value and opening new stores across geographical area. From the beginning of their journey in Bangladesh in 2003, Pizza Hut has opened 8 dine-in restaurants and 8 Pizza Hut outlets from where the valued customers can get their pizzas delivered. From their tantalizing appetizers to signature pan pizzas, pastas, risottos and desserts. Pizza Hut brand experience resonates generosity, friendships, naturalness and fun; making it stand for much more than the Pizza. FOOD ORDER MANAGEMENT SYSTEM PAGE 06
  • 7. THERE HALAL POLICY: According to the Islamic law, food should be: – Not harmful to health – Derived from animals that are permissible and according to Islamic Law – Free from any component that Muslims are prohibited consuming – Hygienic FOOD ORDER MANAGEMENT SYSTEM PAGE 07
  • 8. QUALITY ASSURANCE POLICY: 1. Supplier Food Safety 2. Distribution Canter Quality 3. Transportation Audit 4. Restaurant Food safety 5. Food safety and quality assurance 6. External Third Party Audit 7. Quality testing of raw and finished goods 8. Water Quality Testing FOOD ORDER MANAGEMENT SYSTEM PAGE 08
  • 9. OBJECTIVES: • How they store recoreds . • Control orders and services. • Billings. • Control staff and their shifting. • Control multiple branches. • How their food order system works. FOOD ORDER MANAGEMENT SYSTEM PAGE 09
  • 10. GOALS: • Analysing their system • Finding out their flaws • Preparing a solution according to their problems • Implementing solutions in their systems • Giving them a proposal of our new system which is corrected according to their problems . FOOD ORDER MANAGEMENT SYSTEM PAGE 10
  • 11. •Before you can design a new system you must have a good understanding of the information flow of the existing system let it be manual or computer-based. FOOD ORDER MANAGEMENT SYSTEM PAGE 11
  • 12. LITERATURE REVIEW • From Associated Asia Research Foundation: Scope of business is also increased in fast-food outlets. In the competitive environment it is for service provider to be unique. A Fast Food Restaurant, also known as a Quick Service Restaurant (QSR) within the industry FOOD ORDER MANAGEMENT SYSTEM PAGE 12
  • 13. SERVICE QUALITY (SERVQUAL): • SERVQUAL, a model proposed by Parasuraman , Zeithaml and Berry (1988), is widely used to measure service quality Cao (2011). The SERVQUAL model is based on the gap between customers’ expectations and performance perceptions. • Reliability: to deliver the promised service to the customer in an accurate manner. • Responsiveness: the willingness to respond to and resolve customer problems. • Assurance: the ability to instil confidence and trust in the customer. • Empathy: the ability to empathise with and understand the customer. • Tangibles: the appearance of staff, equipment and the physical facilities FOOD ORDER MANAGEMENT SYSTEM PAGE 13
  • 14. COMPARE BETWEEN EXISTING SYSTEMS: •Previous System •New System FOOD ORDER MANAGEMENT SYSTEM PAGE 14
  • 15. PREVIOUS SYSTEM: The previous system of the restaurant uses computerized such as desktop system for the daily operation, although, the Desktop system is not up to-date enough to cover the existing need. The restaurant uses software programs such as Desktop system Or MS-Excel for recording the employee data, that is; when new employee is hired, his/her has to fill in the computerized work contract form that contains personal details of employee including his/her name, age, sex, date, address, profession, permanency/part-time, location, salary and so on. • Then this information is kept in a computerized that is present in the hired office and the necessary details are recorded in the other computers later on. However, this is not frequently used in the digitalized world. FOOD ORDER MANAGEMENT SYSTEM PAGE 15
  • 16. NEW SYSTEM: • The new system makes it easier to manage the employees effectively. However, The restaurant management system that is computer based application will provide a working environment that will be flexible, efficient and user-friendly by affording easy of work with significant reduction of time. In an computer platform that many remote clients can access; the system will need more reliable security to uniform application in secure manner to the visitors of the site. • The administrator of the system will be capable to give different privileges and permissions to the users and visitors of the system, and all permissions will be monitored in restricted way. Some systems available now was developed with old versions of Software that causes the system’s speed to be slow or totally unsuitable. They are static and unchangeable sites. However we are trying to develop a new system with the latest versions of Software to be fast and reliable. FOOD ORDER MANAGEMENT SYSTEM PAGE 16
  • 17. DATA FLOW DIAGRAM: FOOD ORDER MANAGEMENT SYSTEM PAGE 17
  • 18. CONTEXT DFD: FOOD ORDER MANAGEMENT SYSTEM PAGE 18
  • 19. ER DIAGRAM: FOOD ORDER MANAGEMENT SYSTEM PAGE 19
  • 20. DRAWBACKS: • This software is basically used only for ordering food. So if we want to reserve a table or store any feed backs then it wont be any helpful. • The user interface of the application is also not that much attractive. It is made in .NET so the restaurant must have to install any windows operating system to install this application. • So from the restaurants point of view, they are able to store only one kind of information. There is no security feature also. • If any of party order is cancelling at the last moment, it will make a variation in the already created records and also will causes the wastage of foods. FOOD ORDER MANAGEMENT SYSTEM PAGE 20
  • 21. DRAWBACKS: • Many of the systems will not store the budget details for a long time. • This will creates lot of mistakes like misspellings, calculation problems, duplicate entries etc. • It is difficult for Managers to supervise all the sides of restaurants like kitchen, floor, and counter simultaneously. • There is no functionality to get the updated details at all time to the Owners and Managers from all the branches. FOOD ORDER MANAGEMENT SYSTEM PAGE 21
  • 22. DATA FLOW DIAGRAM(REVISE) : Food ordering system Supplier Online management Admin KitchenCustomer PAGE 22
  • 23. ER DIAGRAM: FOOD ORDER MANAGEMENT SYSTEM PAGE 23 Confirmatio n order Payment (not refund able )
  • 24. THANK YOU Do you have any questions? (NOTE: We may not be able to answer all your questions as par we are very new to this topic. But we will definitely note down those questions and give you the proper answer in the next attempt.) FOOD ORDER MANAGEMENT SYSTEM PAGE 24