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ITS 832 CHAPTER 9
STAKEHOLDER ENGAGEMENT IN POLICY
DEVELOPMENT: OBSERVATIONS AND
LESSONS FROM INTERNATIONAL EXPERIENCE
INFORMATION TECHNOLOGY IN A GLOBAL ECONOMY
DR. JORDON SHAW
INTRODUCTION
• Methodology
• Useful engagement tools
• Factors that support effective tool use
• Foundations of Stakeholder Engagement
• Cases
• Case comparison
• Discussion
• Conclusion
METHODOLOGY
• Policy making increasingly involves stakeholders
• Not just decision makers
• Technology provides many benefits
• Supports advanced complex modeling
• Allows more stakeholders to participate (engage)
• Stakeholder engagement
• Improves acceptance
• Increases policy quality
• Reduces iterations for re-work
• Two primary questions regarding technology tool use
• What types of engagement tools are useful?
• What factors support effective tool use?
STAGES OF THE POLICY PROCESS
FOUNDATIONS OF STAKEHOLDER ENGAGEMENT
• Stakeholder engagement enhances
• Accountability
• Efficiency in making decisions
• Good governance
• Stakeholder
• “Any group or individual who can affect or is affected by the
achievement of an organization’s objectives.”
• First phase
• Stakeholder identification and analysis
• Stakeholder engagement
• Informing
• Consulting
• Involving
• Collaborating
• Empowering
CASES
• E-Government Strategic Planning in Afghanistan
• Renewable Energy Policy for Kosice, Slovakia
• Redesigning the European Union’s Inspection Capability for
International
Trade
• Understanding Child Health Outcomes in New Zealand
• Transportation and Urban Planning Indicator Development in
the USA
CASE COMPARISON
• Points of comparison
• Situation and approach
• Types of stakeholders and participation
• Methods for stakeholder identification
• Methods for stakeholder engagement
• Tools and technologies used
• Results
SUMMARY
• Stakeholder engagement is worth the effort
• Success starts with care in stakeholder identification
• Engagement helps build consensus
• Tools include
• Technology
• Legacy
• Experience helps to select the right tools for current
stakeholders

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ITS 832 CHAPTER 9STAKEHOLDER ENGAGEMENT IN POLICY DEVELOPMEN.docx

  • 1. ITS 832 CHAPTER 9 STAKEHOLDER ENGAGEMENT IN POLICY DEVELOPMENT: OBSERVATIONS AND LESSONS FROM INTERNATIONAL EXPERIENCE INFORMATION TECHNOLOGY IN A GLOBAL ECONOMY DR. JORDON SHAW INTRODUCTION • Methodology • Useful engagement tools • Factors that support effective tool use • Foundations of Stakeholder Engagement • Cases • Case comparison • Discussion • Conclusion METHODOLOGY
  • 2. • Policy making increasingly involves stakeholders • Not just decision makers • Technology provides many benefits • Supports advanced complex modeling • Allows more stakeholders to participate (engage) • Stakeholder engagement • Improves acceptance • Increases policy quality • Reduces iterations for re-work • Two primary questions regarding technology tool use • What types of engagement tools are useful? • What factors support effective tool use? STAGES OF THE POLICY PROCESS FOUNDATIONS OF STAKEHOLDER ENGAGEMENT • Stakeholder engagement enhances • Accountability • Efficiency in making decisions • Good governance
  • 3. • Stakeholder • “Any group or individual who can affect or is affected by the achievement of an organization’s objectives.” • First phase • Stakeholder identification and analysis • Stakeholder engagement • Informing • Consulting • Involving • Collaborating • Empowering CASES • E-Government Strategic Planning in Afghanistan • Renewable Energy Policy for Kosice, Slovakia • Redesigning the European Union’s Inspection Capability for International Trade • Understanding Child Health Outcomes in New Zealand • Transportation and Urban Planning Indicator Development in
  • 4. the USA CASE COMPARISON • Points of comparison • Situation and approach • Types of stakeholders and participation • Methods for stakeholder identification • Methods for stakeholder engagement • Tools and technologies used • Results SUMMARY • Stakeholder engagement is worth the effort • Success starts with care in stakeholder identification • Engagement helps build consensus • Tools include • Technology • Legacy • Experience helps to select the right tools for current