Informed Technologies India Ltd (ITIL) is a leading provider of Knowledge Process Outsourcing (KPO) services for various industries such as Financial Research, Human Resources, Business Information Seekers, Book Library, and Data conversion

1. Informed Technologies India
Limited
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2. Agenda / Topics to be Covered
About Us
Management
Organizational Hierarchy
Organizational Goals
Quality Policy
Mission Statement
Vision
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3. About Us
Informed Technologies India Limited (ITIL), formerly known as KFA Corporation, is a
Mumbai-based firm operating in the Information Technology Enabled Services (ITES)
space. The company's main activities are in the information technology and business
process outsourcing (BPO). ITIL under its BPO operations offers a gamut of data
management services to the financial sector which includes database development, data
validation and maintenance to its clients in USA. The company undertakes projects
mainly in the financial sector. It has most of its clients in the USA.
ITIL is a subsidiary of Khandelwal group and engages in collecting and analyzing data
on financial fundamentals, corporate governance, director/executive compensation, and
capital market for the financial content sector in the United States. Its outsource services
comprises financial databases and back office activity for research/advisory reports. The
company is based in Mumbai, India.
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4. Management
GAUTAM KHANDELWAL – Chairman
Gautam Khandelwal studied in the London School of Economics and has a background in
building and managing companies across a variety of sectors including manufacturing and
real estate for the 70 year old Khandelwal Group. He founded Informed-Tech to provide off-
shore analytical and back-office services to the financial services sector. He has also served
on the board of directors of Punjab National Bank (Second largest nationalized bank in
India) as a government nominee director. He is also on the board of several large listed and
unlisted companies.
Other Directors:
Mrs. Suelve Khandelwal
Mr. Ajay Kumar Swarup
Mr. Arnold Allen
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5. Organizational Hierarchy
Managing
Director
COO, CEO
Head
Operations
Group Project
Manager/s
Project
Manager/s
Assistant
Project
Manager/s
Team Leader/s
Senior Data
Processor/s
Data
Processor/s
HR Executive
Training
Officer
Officer IT
Systems
Desktop
Support
Engineer
CFO
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6. Organizational Goals
SLA (Turnaround time): Greater than or Equal to
80 % per Month
CSS Rating: Greater than or Equal to 7
Overall Accuracy Rate: Greater than or Equal to
95% per Month
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7. Quality Policy
Consistently delivering quality Data and
Financial content that meets Customer’s
requirement.
Achieving high levels of productivity.
Continual Improvement.
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8. Mission Statement
To leverage our people, technology and capital
To achieve excellence in service, quality, reliability, safety and work with vigor, dedication
and innovation with total customer satisfaction as the ultimate goal.
To expand and diversify our earnings across business and geographies.
To encourage ideas, talent and value systems.
To uphold the guiding principles of trust, integrity and transparency in all aspects of
interactions and dealings.
To promote work culture that fosters individual growth, team spirit and creativity to
overcome challenges and attain goals.
To create value for our stakeholders.
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9. Vision
To be amongst the most admired BPO / KPO
company delivering reliable and quality products
and services to all customers at competitive costs.
To set new benchmarks in standards of corporate
performance and governance through pursuit of
operational and financial excellence and
innovation
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10. Thank You….
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