2. Index
We Lounge
Mr. Vishwas Patel (CEO, CCAvenue)
Mr. Lalit Popli (Head - IT,ICICI Prudential
Mutual Fund AMC)
Mr. Damodar Mall (CEO, Reliance Fresh)
We Tube
Whale Done - Power Of Positive Relations
Record Management
Screening Employees-The need of the hour
Researching Exit Interviews
The Big 5 (five) Personality Traits
OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS
INDIAN UTILITIES TO SPEND $448 MN ON IT BY
2018: IDC
ONLY DIGITAL CAN SPEED UP GROWTH FOR IT
COS IN 2016
TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG
DATA' IS THE NEXT TRILLION-DOLLAR TECH
INDUSTRY
INDIA SOFTWARE MARKET TO TOUCH $5.3 BN
IN 2016: GARTNER
IS THE BUBBLE BURSTING FOR INDIA’S ONLINE
START UPS?
BE IT ANDROID OR IOS; EVERY DEVICE IS
PRONE TO CYBER-ATTACKS
HALF OF ALL BUSINESSES WILL UPGRADE TO
WINDOWS 10 BY NEXT YEAR
DEMAND FOR TECH MANAGERS ON THE RISE
INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING
News Wire
4. Mr. Vishwas Patel
CEO, CC Avenue
Overview of CC Avenue by CEO
Founded in 2001
Largest Payment Gateway in India
Offers the widest range of payment options i.e. about 200+ payment options
Powers more than 85% of the e-commerce merchants
No1 service provider for e-commerce within 2 years of its launch
Is Zero debt company without VC funding
Core team still the same, Attritions levels below 4%
5. Mr. Vishwas Patel
CEO, CC Avenue
Key Learnings
Have positive mindset & don’t be afraid of failure
Always have Short-Term and Long-Term Goals
Constant innovation and differentiation from competitors led to the Growth CC
Avenue
“What’s new Coming” is what keeps the entire team motivated
Entrepreneurship has contributed to Positive personal life
Truthful, Honest & Positive relationship has been key for a long and sustainable
association with Merchants/Business partners, Employees
An Open Door Policy, Peace of Mind, Sense of Ownership & Belonging has ensured a
positive working culture keeps employees with CC Avenue
All the above points clearly show why CC Avenue has been so successful and still
continue to grow at a rapid pace
6. Mr. Vishwas Patel
CEO, CC Avenue
In a Nutshell
Mr. Patel has a very clear Vision in making CCAvenue a Global
organization through his effective leadership and “What’s new
coming” approach which is clearly in the DNA of entire
organization
With the Next-Gen services like SNIP, Store Front, Smart
Analytics, CCAvenue Brand 360°and many more it has cemented
it self as Truly a Most Preferred and Trusted partner for Indian
Merchants
7. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
Profile overview & experience
Mr. Popli started his professional journey with Mafatlal Industries in 1997
Moved to ICICI Prudential AMC in 2008 after a brief stint with 3i Infotech &
Centurian Bank of Punjab
Lack of use of technology in Mutual Fund industry lead to his transition from VP-
Sales to IT
Technology is key driver for Productivity, Business and Customer Service
Being with ICICI has given him ample opportunities learn about India sales and
Mutual Fund industry
8. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
Key Learnings
Business objectives drive technology
3 pillars adapted in financial organization
Increase Revenue
Process improvement or Cost reduction
Regulatory favors
Mutual Fund is a knowledge centric industry, one need to constantly keep updating
his knowledge
SMAC key to reach people (Social, Mobility, Analysis and Cloud)
Data security is very important in finance industry
Engagement on mobile platform is key driver for M-commerce
9. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
In a Nutshell
Mr. Popli enjoys the work he does and looks for new
challenges
Open culture in the organization helps to nurture good
employee relationship, frank feedback and opinions
People are key in any activity
Right Attitude helps in capability development and is key in
hiring
Mutual Fund still very small in India compared to developed
countries and will offer more career opportunities as it grows
further
Try to have a healthy Work-Life balance
10. Mr. Damodar Mall
CEO, Reliance Fresh
Profile overview & experience
Mr. Mall is recipient of Most admired Grocery retailer award and author of the book
“Super Marketwala”
Co-founded D-Mart after working with likes of HUL and Future Group
Admires Mr. Kishore Biyani and R.K. Damani from whom he learned business
Believes MBA after work experience is a smarter move
Over 1660 plus store already operational and scaling at a pace of 1 store every
week
11. Mr. Damodar Mall
CEO, Reliance Fresh
Key Learnings
Modern retail to double by 2020
Increased acceptance of Supermarket in Tier II & III cities
Managing customer expectations along with continues process improvement is
major reason for Reliance Fresh’s growth
Rising aspiration, Physical Mobility & Digital mobility is what shifts customer
empowerment in ones favor
Supermarkets offer Celebration of choice which in turn contribute to growth of
Premium brand category
Believe in the philosophy of farmer’s welfare, fair practise and to give platform to
small and new brands
Companies have to be nimble footed and think ahead of the customers
India is the best place to be in, due to its Demographic factors
12. Mr. Damodar Mall
CEO, Reliance Fresh
In a Nutshell
Mr. Mall kept doing what interested him
Stay Curious, be open to change and always continue learning
One must be very optimistic and be very bullish
Learn from observations and keeping the customer in center
Entire organized sector is less than 10% and there are ample
opportunities for everyone so scale up
14. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
What is Whale Done?
Is it not Well done or is it really the Whale form the sea ??
Approach to building & promoting Positive Relationships
Helps leaders build relationships with team members based on trust
Focuses managers on the positive attributes of their employees
Improves overall productivity through encouragement
15. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
The Whale Done Approach
Build trust
Accentuate the positive
When mistakes occur, redirect the energy
Four Types of Responses
No Response
Negative Response
Redirection
Positive Response
The ABC’s of Performance
A= Activator
Whatever Gets Performance Going
B= Behaviour
The Performance That Occurs
C= Consequence
Your Response to the Performance
-: Theories :-
16. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
When used Whale Done theories used effectively, solves …
Business Challenges
Increased service expectations from
Customers
High Service standards amongst
competitors
The need to constantly increase
efficiency & effectiveness
Challenges in retaining the employees
Improving the employees loyalty,
dedication & engagement with the
organization
Many more advantages
Reduce stress
Get more done
Just plain feel better
Increase creativity and innovation
Improve service to team members and customers
Inspire passion and boost performance
17. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
Whale Done Commitment
One thing I will start doing
One thing I will stop doing
One thing I will continue doing
Got it !
Catching people doing things wrong
WHALE DONE !!
Catching people doing things right
18. Record Management
-Janita Raikar
Basics ….
Record means proof of existence and that can be used to recreate or
prove state of existence
Service industry deals with records both in Tangible (Birth certificates
, ID cards etc.) & Electronic forms (websites, soft copies etc.)
It’s a systematic administration of records and documented
information for its entire life cycle, from creation or receipt,
classification, use, filing, retention, storage, to final disposition
Record management gradually transitioning from traditional physical
mode to more efficient digital modes
Ensures the intrinsic and extrinsic characteristics of the records are
present
19. Record Management
-Janita Raikar
Ways of managing records …
Handling and Preserving the documents is very important
Logical Indexing helps you to take a decision in storing the document
Before storing it to the external vendor few steps of RMC activities
are carried out in-house
In warding & Indexing ( Term wise)
Sorting & Filling
Dispatch (to external vendor)
With growing business need for Digital integration of records becomes
even more essential
20. Record Management
-Janita Raikar
Automation
With today’s digital age comes the need for Automation of manual
processes, systems and so does Records management
Automation is vital for every process, if implemented appropriately
saves lot of time
Automation helps reduce cost, increased productivity and data
integrity
Automation helps in real time monitoring, records reconciliation and
MIS reporting
22. Screening Employees
The need of the hour -Prof. Priya Nair
Why Screening ??
Reduce turnover
Improved applicant quality
Avoidance of adverse hiring losses
Liability avoidance
Reduce negative personal related incidents and losses
Compliance and Safety
Trust within the organization
Safeguarding organizational assets
23. Screening Employees
The need of the hour -Prof. Priya Nair
Screening means a thorough background check of …
Academic qualification
Employment history and verification
Criminal record
Address verification and reference checks
Drug test
Reference check
Credit history
Infinite screening
It’s a proactive measure which can detect Red alert if any and control damage.
24. Screening Employees
The need of the hour -Prof. Priya Nair
To condense..
All the employees–prospective/current, temporary,
contract, executive level /high level need to be
screened
Growing instances of fraud with fudged documents
and certificates, incorrect details etc.
Organisations need to mitigate the risks
Screening done mostly before an employee is on-
boarded to an organization
Companies hire third party service providers to do
the screening for them
25. Researching Exit Interviews
-Prof. Priya Nair
Introduction
An exit interview is a powerful tool that allows organization to
understand as to why people leave
This is most beneficial for the employer as it is an eye - opener
and a significant review to see how the company is doing
Exiting employees are sources of valuable information who can
give honest feedback about the organization
The most effective exit interviews and surveys are utilized to
accomplish goals in 3 areas
Diagnosis and strategy
Public relations
Positive separation
26. Researching Exit Interviews
-Prof. Priya Nair
Challenges with exit interview
Under utilization
Often a mere symbolic gesture
No action to dissatisfaction or concern raised
Methodological
Ambiguous questions with no clear interpretation
Question asked not fulfilling specific purpose
Deception
Lack of honest feedback from exiting employee for future safety,
to secure employer reference and security of people still working
27. Researching Exit Interviews
-Prof. Priya Nair
What is ROI ?
Know the organizational expectations
Determine direct impact of process on units involved
Its not over when its done !
Exit interview should be an ongoing process and
revised to bring positive changes
Collected Data should be analyzed and used
28. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
What are Traits ??
Traits are consistent pattern of thoughts, feelings or
action that distinguish people from one another. It is
an internal characteristic
In psychology big 5 personality traits are know as Five
Factor Model (FFM) also know as OCEAN, NEOAC,
CANOE
Beneath each factor, a cluster of specific traits is
found
29. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
The Big 5 are
30. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
The Highs & Lows of Big 5
32. OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS 22nd Jan 2016, Livemint
An article about a study conducted by Infosys which shows disparity in
technical confidence among developed and emerging economies
Over 70% people acknowledge the role technology in securing a career
81% of young Indian men were found to have a technical knowledge gap
compared with 51% in the US and 62% in the UK
70% of Indian women surveyed had a knowledge gap compared with 42% in the
US and 33% in the UK
Above nos. are clear reflection of the education system
33. OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS 22nd Jan 2016, Livemint
Focus on Research gives Western universities an edge over India universities in
keeping up with industry
More focus on acquiring skills rather than applying them, leading to the gap in
technical knowledge
Developed economies like India and China working to fuel startup economy
As per the study, 44% prefer employment with established large and mid-size
companies while only 8% wanted to work for start-ups
34. INDIAN UTILITIES TO SPEND $448 MN ON
IT BY 2018: IDC 23rd Jan 2016, Economic Times
An article emphasis the growing importance of IT to traditionally
conventional Utilities sector
IT spending to grow from $368 million in 2014 to $448 million in 2015
Increasing focus on Cloud deployment, Agility, improving service levels and
standardization by delivering cost effective solutions and improving
efficiency
IT solutions facilitate enhances security, social media engagement and data
consolidation
Digitization to give competitive advantage by enabling cost saving and
revenue growth in competing markets
35. INDIAN UTILITIES TO SPEND $448 MN ON
IT BY 2018: IDC 23rd Jan 2016, Economic Times
Energy sector utilities facing stiff competition are also increasingly grappling
with the dynamics of rapid urbanisation, electrification of rural areas and
extending investments in sustainable energy
In commensurate measure, investments in infrastructure, smart grid, and
managing risk and security are particularly important challenges that
government-owned network operators in India are facing and that are driving
their priorities
36. ONLY DIGITAL CAN SPEED UP GROWTH
FOR IT COS IN 2016 23rd Jan 2016, CXO Today
Digitization and Automation will be the new focus areas for IT majors in 2016
from traditional enterprise service offerings
Top IT firms working on innovative technologies, unique growth strategies
and focus on new markets for growth in 2016
Nesscom forecasted stagnant growth in 2015-16 and the same are visible in
TCS’s 3rd Qtr. Results which fell by 0.3%
Aikido initiative from Infosys saw it posting results beating expectations
Aikido initiative focuses on design thinking, platforms and knowledge-based
IT was a key reason from growth
IT majors like Wipro, HCL, Tech Mahindra working on multiple advanced
initiatives to drive growth by developing Unique capabilities
37. ONLY DIGITAL CAN SPEED UP GROWTH
FOR IT COS IN 2016 23rd Jan 2016, CXO Today
Incorporating SMAC (Social, Mobile, Analytics and Cloud) is the way to go for
IT industry in order to create client impact not only in terms of cost, but also
for expanding their revenues, profit margins and cash flows
Digitization, Internet of Things, agile entrepreneurial ecosystem and
improving business environment will continue to dominate the industry in
2016
We are now in the digital era, Indian IT services providers have to adapt to
speak the language of leaders other than chief information officers
38. TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG DATA' IS THE
NEXT TRILLION-DOLLAR TECH INDUSTRY 18th Jan 2016, ETCIO.com
Dell orchestrating biggest tech acquisition deal in history by trying to buy
EMC corp. for $67 billion
EMC holds the keys to the IT industry's monstrous market: Big Data
Explosion of data due to all kinds of machines, products and services
becoming digital
Inability of companies to use data in making better decisions is the next big
trillion dollar opportunity
EMC is the biggest player in the enterprise computer storage industry which
is key to Dell’s vision
EMC struggling in Big Data market due to availability of low cost alternatives
from startups or cloud computing like Amazon's S3
39. TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG DATA' IS THE
NEXT TRILLION-DOLLAR TECH INDUSTRY 18th Jan 2016, ETCIO.com
Dell to leverage its capabilities of low-cost, affordable mindset to take
advantage make it big with EMC’s high-end tech
Dell bullish on tremendously valuable market, although the size of it in the
near term remains to be seen
IDC predicts the big data technology and services market will grow at a
26.4% compound annual rate to $41.5 billion through 2018, or about six
times the growth rate of the overall information technology market.
40. INDIA SOFTWARE MARKET TO TOUCH $5.3 BN IN
2016: GARTNER 18th Jan 2016, Business Standard
Software market in India is estimated to be $5.3 billion (Rs. 35,401 crore) in
2016
E-commerce and cloud technology sectors are expected to lead the demand
:Gartner
In quest for expansion Consumer-centric companies are increasing their
spending on digital technology resulting in increased demand for software
Indian enterprises to evaluate emerging technology solutions on innovation
and business impact rather than cost and ease of deployment
41. INDIA SOFTWARE MARKET TO TOUCH $5.3 BN IN
2016: GARTNER 18th Jan 2016, Business Standard
A BOOM ROUND THE CORNER
Recently, information technology majors such as Microsoft and NTT
Technologies have launched their data centres in India
Many more global player are interested to set up data centres in the country
eyeing global and local deployment of data on their servers
Microsoft has been specially eyeing small and medium category business for
its data centres in India
Apart from e-commerce, the Union government’s push for Digital India
project will also create demand for domestic software market, the research
firm said
42. Is the bubble bursting for India's online start ups?
1st Jan 2016, ETCIO.com
An article that presents the reality behind the growing number of start-ups
in India
Start-ups are being ridiculously overvalued as the sector is not being looked
at practically
The ill-effects of this "blind faith" have started to show. Despite the billions
of dollars invested in recent years, most of India's online startups are yet to
turn profits and investments are largely based on speculative future earnings
Companies like TinyOwl, Housing.com and even the 'unicorn' start-up Zomato
have started laying-off employees
43. Is the bubble bursting for India's online start ups?
1st Jan 2016, ETCIO.com
The early start-ups lacked the correct model and inevitably failed but it help
the successors learn from their mistakes
Investors are not looking objectively at the sector. They are just seeing a few
success stories and ignoring the failures, just like in dot com era
Anticipated United States' central bank move on interest rates, funding
would dry up making situation more difficult
Job cuts a part of an inevitable "evolution" of startups
44. BE IT ANDROID OR IOS; EVERY DEVICE IS PRONE TO
CYBER-ATTACKS 31st Dec 2015, CXO Today
This article talks about the increasing cyber attacks especially on Apple
devices
The recent surge of popularity of Apple (13.5% of global smartphone
shipments and 7.5% of global PC shipments) has been noticed by attackers
making it vulnerable to attacks
A study by Symantec has shown that last year Apple was the target of most
attacks bursting the myth that Apple devices are insusceptible to attacks
The Android devices have continued to be on the receiving end of attacks for
a while due to their popularity
45. BE IT ANDROID OR IOS; EVERY DEVICE IS PRONE TO
CYBER-ATTACKS 31st Dec 2015, CXO Today
In response to the recent spate of Android vulnerability discoveries, Google
announced regular security updates for the platform. However, security
patches may not be able make their way to all devices without the support
of manufacturers and carriers, rendering them vulnerable to exploitation
A number of research reports show that cybercriminals have gone from
targeted attacks to traditional mass infection techniques such as spam,
botnets, and exploit kits. As a result consumers might find their personal
information at risk if companies continue to get breached due to this lateral
progression of attacks
46. HALF OF ALL BUSINESSES WILL UPGRADE TO
WINDOWS 10 BY NEXT YEAR 31st Dec 2015, ETCIO.com
New Gartner research data suggests 50% of all businesses will be making the
shift to Windows 10 by the start of 2017
More than 120 million consumers have downloaded Windows 10 since its
release
The compatibility of Windows 7 apps with Windows 10 and end of support of
Windows 7 in 2020 will compel organisations to upgrade to Windows 10
Windows 10 enterprise offers certain benefits that the consumer versions
don’t
It gives IT department the freedom to delay software patches, security fixes
and latest OS features
47. DEMAND FOR TECH MANAGERS ON THE RISE
31st Dec 2015, thehindubusinessline
This article is about the increase in the demand for technology managers due
to growth of technology in India
As many as 2000 tech managers are required for both the private and public
sectors to meet the demand of technology transfer, and protection of
intellectual property
In the public sector, with over a 100 national institutes involved in research
and development, the immediate need is for 500, said K Vijayaraghavan,
Honorary President of the Society for Technology Management (STEM)
48. DEMAND FOR TECH MANAGERS ON THE RISE
31st Dec 2015, thehindubusinessline
With over 500 ventures going on in India's 6 innovation hubs (Chennai,
Bengaluru, Hyderabad, Faridabad, Pune and in Kerala), at least 1500 tech
managers are required for help
In the public sector, a vast network of laboratories under the Departments of
Defence, Atomic Energy, Biotechnology and Scientific and Industrial Research
are involved in technology
The decision of the Centre to create a huge fund for start-ups is bound to
trigger developments
49. INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING 25th Dec 2015, Economic Times
Noah Consulting, a provider of advanced information management consulting
services for the oil and gas industry, has been acquired by Infosys in an all-
cash deal for $70 million
The acquisition has positioned Infosys to offer end-to-end data management
services to oil and gas companies globally
Founded in 2008, the Texas-headquartered firm helps companies plan,
architect and deploy information solutions to unlock
50. INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING 25th Dec 2015, Economic Times
Combined with Infosys, clients in the oil and gas industry will be offered
next-generation data analytics solutions
Noah has 122 employees and two offices in Houston and Calgary as well as
projects in other global markets, according to the company website