This document provides summaries of interviews with three executives: Mr. Vishwas Patel of CC Avenue, Mr. Lalit Popli of ICICI Prudential Mutual Fund, and Mr. Damodar Mall of Reliance Fresh. The executives discuss their careers and companies, and key learnings around topics like innovation, goals, technology, and customer focus driving business growth. News articles are also summarized discussing a study on the technology skills gap in India, increasing IT spending in the Indian utilities sector, and how digitization can accelerate growth for IT companies in 2016.

1. Kishan Jalan
HPGD/AP15/2972
Project We Like

2. Index
 We Lounge
 Mr. Vishwas Patel (CEO, CCAvenue)
 Mr. Lalit Popli (Head - IT,ICICI Prudential
Mutual Fund AMC)
 Mr. Damodar Mall (CEO, Reliance Fresh)
 We Tube
 Whale Done - Power Of Positive Relations
 Record Management
 Screening Employees-The need of the hour
 Researching Exit Interviews
 The Big 5 (five) Personality Traits
 OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS
 INDIAN UTILITIES TO SPEND $448 MN ON IT BY
2018: IDC
 ONLY DIGITAL CAN SPEED UP GROWTH FOR IT
COS IN 2016
 TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG
DATA' IS THE NEXT TRILLION-DOLLAR TECH
INDUSTRY
 INDIA SOFTWARE MARKET TO TOUCH $5.3 BN
IN 2016: GARTNER
 IS THE BUBBLE BURSTING FOR INDIA’S ONLINE
START UPS?
 BE IT ANDROID OR IOS; EVERY DEVICE IS
PRONE TO CYBER-ATTACKS
 HALF OF ALL BUSINESSES WILL UPGRADE TO
WINDOWS 10 BY NEXT YEAR
 DEMAND FOR TECH MANAGERS ON THE RISE
 INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING
News Wire

3. We Lounge

4. Mr. Vishwas Patel
CEO, CC Avenue
 Overview of CC Avenue by CEO
 Founded in 2001
 Largest Payment Gateway in India
 Offers the widest range of payment options i.e. about 200+ payment options
 Powers more than 85% of the e-commerce merchants
 No1 service provider for e-commerce within 2 years of its launch
 Is Zero debt company without VC funding
 Core team still the same, Attritions levels below 4%

5. Mr. Vishwas Patel
CEO, CC Avenue
 Key Learnings
 Have positive mindset & don’t be afraid of failure
 Always have Short-Term and Long-Term Goals
 Constant innovation and differentiation from competitors led to the Growth CC
Avenue
 “What’s new Coming” is what keeps the entire team motivated
 Entrepreneurship has contributed to Positive personal life
 Truthful, Honest & Positive relationship has been key for a long and sustainable
association with Merchants/Business partners, Employees
 An Open Door Policy, Peace of Mind, Sense of Ownership & Belonging has ensured a
positive working culture keeps employees with CC Avenue
All the above points clearly show why CC Avenue has been so successful and still
continue to grow at a rapid pace

6. Mr. Vishwas Patel
CEO, CC Avenue
 In a Nutshell
 Mr. Patel has a very clear Vision in making CCAvenue a Global
organization through his effective leadership and “What’s new
coming” approach which is clearly in the DNA of entire
organization
 With the Next-Gen services like SNIP, Store Front, Smart
Analytics, CCAvenue Brand 360°and many more it has cemented
it self as Truly a Most Preferred and Trusted partner for Indian
Merchants

7. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
 Profile overview & experience
 Mr. Popli started his professional journey with Mafatlal Industries in 1997
 Moved to ICICI Prudential AMC in 2008 after a brief stint with 3i Infotech &
Centurian Bank of Punjab
 Lack of use of technology in Mutual Fund industry lead to his transition from VP-
Sales to IT
 Technology is key driver for Productivity, Business and Customer Service
 Being with ICICI has given him ample opportunities learn about India sales and
Mutual Fund industry

8. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
 Key Learnings
 Business objectives drive technology
 3 pillars adapted in financial organization
 Increase Revenue
 Process improvement or Cost reduction
 Regulatory favors
 Mutual Fund is a knowledge centric industry, one need to constantly keep updating
his knowledge
 SMAC key to reach people (Social, Mobility, Analysis and Cloud)
 Data security is very important in finance industry
 Engagement on mobile platform is key driver for M-commerce

9. Mr. Lalit Popli
Head - IT,ICICI Prudential Mutual Fund AMC
 In a Nutshell
 Mr. Popli enjoys the work he does and looks for new
challenges
 Open culture in the organization helps to nurture good
employee relationship, frank feedback and opinions
 People are key in any activity
 Right Attitude helps in capability development and is key in
hiring
 Mutual Fund still very small in India compared to developed
countries and will offer more career opportunities as it grows
further
 Try to have a healthy Work-Life balance

10. Mr. Damodar Mall
CEO, Reliance Fresh
 Profile overview & experience
 Mr. Mall is recipient of Most admired Grocery retailer award and author of the book
“Super Marketwala”
 Co-founded D-Mart after working with likes of HUL and Future Group
 Admires Mr. Kishore Biyani and R.K. Damani from whom he learned business
 Believes MBA after work experience is a smarter move
 Over 1660 plus store already operational and scaling at a pace of 1 store every
week

11. Mr. Damodar Mall
CEO, Reliance Fresh
 Key Learnings
 Modern retail to double by 2020
 Increased acceptance of Supermarket in Tier II & III cities
 Managing customer expectations along with continues process improvement is
major reason for Reliance Fresh’s growth
 Rising aspiration, Physical Mobility & Digital mobility is what shifts customer
empowerment in ones favor
 Supermarkets offer Celebration of choice which in turn contribute to growth of
Premium brand category
 Believe in the philosophy of farmer’s welfare, fair practise and to give platform to
small and new brands
 Companies have to be nimble footed and think ahead of the customers
 India is the best place to be in, due to its Demographic factors

12. Mr. Damodar Mall
CEO, Reliance Fresh
 In a Nutshell
 Mr. Mall kept doing what interested him
 Stay Curious, be open to change and always continue learning
 One must be very optimistic and be very bullish
 Learn from observations and keeping the customer in center
 Entire organized sector is less than 10% and there are ample
opportunities for everyone so scale up

13. We Tube

14. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
 What is Whale Done?
 Is it not Well done or is it really the Whale form the sea ??
 Approach to building & promoting Positive Relationships
 Helps leaders build relationships with team members based on trust
 Focuses managers on the positive attributes of their employees
 Improves overall productivity through encouragement

15. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
The Whale Done Approach
 Build trust
 Accentuate the positive
 When mistakes occur, redirect the energy
Four Types of Responses
 No Response
 Negative Response
 Redirection
 Positive Response
The ABC’s of Performance
 A= Activator
Whatever Gets Performance Going
 B= Behaviour
The Performance That Occurs
 C= Consequence
Your Response to the Performance
-: Theories :-

16. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
When used Whale Done theories used effectively, solves …
 Business Challenges
 Increased service expectations from
Customers
 High Service standards amongst
competitors
 The need to constantly increase
efficiency & effectiveness
 Challenges in retaining the employees
 Improving the employees loyalty,
dedication & engagement with the
organization
 Many more advantages
 Reduce stress
 Get more done
 Just plain feel better
 Increase creativity and innovation
 Improve service to team members and customers
 Inspire passion and boost performance

17. Whale Done!
Power Of Positive Relations -Prof. Malini Shah
 Whale Done Commitment
 One thing I will start doing
 One thing I will stop doing
 One thing I will continue doing
Got it !
Catching people doing things wrong
WHALE DONE !!
Catching people doing things right

18. Record Management
-Janita Raikar
 Basics ….
 Record means proof of existence and that can be used to recreate or
prove state of existence
 Service industry deals with records both in Tangible (Birth certificates
, ID cards etc.) & Electronic forms (websites, soft copies etc.)
 It’s a systematic administration of records and documented
information for its entire life cycle, from creation or receipt,
classification, use, filing, retention, storage, to final disposition
 Record management gradually transitioning from traditional physical
mode to more efficient digital modes
 Ensures the intrinsic and extrinsic characteristics of the records are
present

19. Record Management
-Janita Raikar
 Ways of managing records …
 Handling and Preserving the documents is very important
 Logical Indexing helps you to take a decision in storing the document
 Before storing it to the external vendor few steps of RMC activities
are carried out in-house
 In warding & Indexing ( Term wise)
 Sorting & Filling
 Dispatch (to external vendor)
 With growing business need for Digital integration of records becomes
even more essential

20. Record Management
-Janita Raikar
 Automation
 With today’s digital age comes the need for Automation of manual
processes, systems and so does Records management
 Automation is vital for every process, if implemented appropriately
saves lot of time
 Automation helps reduce cost, increased productivity and data
integrity
 Automation helps in real time monitoring, records reconciliation and
MIS reporting

21. Record Management
-Janita Raikar
 Record management illustrates…

22. Screening Employees
The need of the hour -Prof. Priya Nair
 Why Screening ??
 Reduce turnover
 Improved applicant quality
 Avoidance of adverse hiring losses
 Liability avoidance
 Reduce negative personal related incidents and losses
 Compliance and Safety
 Trust within the organization
 Safeguarding organizational assets

23. Screening Employees
The need of the hour -Prof. Priya Nair
 Screening means a thorough background check of …
 Academic qualification
 Employment history and verification
 Criminal record
 Address verification and reference checks
 Drug test
 Reference check
 Credit history
 Infinite screening
It’s a proactive measure which can detect Red alert if any and control damage.

24. Screening Employees
The need of the hour -Prof. Priya Nair
 To condense..
 All the employees–prospective/current, temporary,
contract, executive level /high level need to be
screened
 Growing instances of fraud with fudged documents
and certificates, incorrect details etc.
 Organisations need to mitigate the risks
 Screening done mostly before an employee is on-
boarded to an organization
 Companies hire third party service providers to do
the screening for them

25. Researching Exit Interviews
-Prof. Priya Nair
 Introduction
 An exit interview is a powerful tool that allows organization to
understand as to why people leave
 This is most beneficial for the employer as it is an eye - opener
and a significant review to see how the company is doing
 Exiting employees are sources of valuable information who can
give honest feedback about the organization
 The most effective exit interviews and surveys are utilized to
accomplish goals in 3 areas
 Diagnosis and strategy
 Public relations
 Positive separation

26. Researching Exit Interviews
-Prof. Priya Nair
 Challenges with exit interview
 Under utilization
 Often a mere symbolic gesture
 No action to dissatisfaction or concern raised
 Methodological
Ambiguous questions with no clear interpretation
Question asked not fulfilling specific purpose
 Deception
 Lack of honest feedback from exiting employee for future safety,
to secure employer reference and security of people still working

27. Researching Exit Interviews
-Prof. Priya Nair
 What is ROI ?
 Know the organizational expectations
 Determine direct impact of process on units involved
 Its not over when its done !
 Exit interview should be an ongoing process and
revised to bring positive changes
 Collected Data should be analyzed and used

28. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
 What are Traits ??
 Traits are consistent pattern of thoughts, feelings or
action that distinguish people from one another. It is
an internal characteristic
 In psychology big 5 personality traits are know as Five
Factor Model (FFM) also know as OCEAN, NEOAC,
CANOE
 Beneath each factor, a cluster of specific traits is
found

29. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
 The Big 5 are

30. The Big 5 (five) Personality Traits
-Prof. Princey Mehta
 The Highs & Lows of Big 5

31. News Wire

32. OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS 22nd Jan 2016, Livemint
 An article about a study conducted by Infosys which shows disparity in
technical confidence among developed and emerging economies
 Over 70% people acknowledge the role technology in securing a career
 81% of young Indian men were found to have a technical knowledge gap
compared with 51% in the US and 62% in the UK
 70% of Indian women surveyed had a knowledge gap compared with 42% in the
US and 33% in the UK
Above nos. are clear reflection of the education system

33. OVER 70% INDIAN YOUTH HAVE A TECH
KNOWLEDGE-GAP: INFOSYS 22nd Jan 2016, Livemint
 Focus on Research gives Western universities an edge over India universities in
keeping up with industry
 More focus on acquiring skills rather than applying them, leading to the gap in
technical knowledge
 Developed economies like India and China working to fuel startup economy
 As per the study, 44% prefer employment with established large and mid-size
companies while only 8% wanted to work for start-ups

34. INDIAN UTILITIES TO SPEND $448 MN ON
IT BY 2018: IDC 23rd Jan 2016, Economic Times
 An article emphasis the growing importance of IT to traditionally
conventional Utilities sector
 IT spending to grow from $368 million in 2014 to $448 million in 2015
 Increasing focus on Cloud deployment, Agility, improving service levels and
standardization by delivering cost effective solutions and improving
efficiency
 IT solutions facilitate enhances security, social media engagement and data
consolidation
 Digitization to give competitive advantage by enabling cost saving and
revenue growth in competing markets

35. INDIAN UTILITIES TO SPEND $448 MN ON
IT BY 2018: IDC 23rd Jan 2016, Economic Times
 Energy sector utilities facing stiff competition are also increasingly grappling
with the dynamics of rapid urbanisation, electrification of rural areas and
extending investments in sustainable energy
 In commensurate measure, investments in infrastructure, smart grid, and
managing risk and security are particularly important challenges that
government-owned network operators in India are facing and that are driving
their priorities

36. ONLY DIGITAL CAN SPEED UP GROWTH
FOR IT COS IN 2016 23rd Jan 2016, CXO Today
 Digitization and Automation will be the new focus areas for IT majors in 2016
from traditional enterprise service offerings
 Top IT firms working on innovative technologies, unique growth strategies
and focus on new markets for growth in 2016
 Nesscom forecasted stagnant growth in 2015-16 and the same are visible in
TCS’s 3rd Qtr. Results which fell by 0.3%
 Aikido initiative from Infosys saw it posting results beating expectations
 Aikido initiative focuses on design thinking, platforms and knowledge-based
IT was a key reason from growth
 IT majors like Wipro, HCL, Tech Mahindra working on multiple advanced
initiatives to drive growth by developing Unique capabilities

37. ONLY DIGITAL CAN SPEED UP GROWTH
FOR IT COS IN 2016 23rd Jan 2016, CXO Today
 Incorporating SMAC (Social, Mobile, Analytics and Cloud) is the way to go for
IT industry in order to create client impact not only in terms of cost, but also
for expanding their revenues, profit margins and cash flows
 Digitization, Internet of Things, agile entrepreneurial ecosystem and
improving business environment will continue to dominate the industry in
2016
 We are now in the digital era, Indian IT services providers have to adapt to
speak the language of leaders other than chief information officers

38. TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG DATA' IS THE
NEXT TRILLION-DOLLAR TECH INDUSTRY 18th Jan 2016, ETCIO.com
 Dell orchestrating biggest tech acquisition deal in history by trying to buy
EMC corp. for $67 billion
 EMC holds the keys to the IT industry's monstrous market: Big Data
 Explosion of data due to all kinds of machines, products and services
becoming digital
 Inability of companies to use data in making better decisions is the next big
trillion dollar opportunity
 EMC is the biggest player in the enterprise computer storage industry which
is key to Dell’s vision
 EMC struggling in Big Data market due to availability of low cost alternatives
from startups or cloud computing like Amazon's S3

39. TECH BILLIONAIRE MICHAEL DELL SAYS 'BIG DATA' IS THE
NEXT TRILLION-DOLLAR TECH INDUSTRY 18th Jan 2016, ETCIO.com
 Dell to leverage its capabilities of low-cost, affordable mindset to take
advantage make it big with EMC’s high-end tech
 Dell bullish on tremendously valuable market, although the size of it in the
near term remains to be seen
 IDC predicts the big data technology and services market will grow at a
26.4% compound annual rate to $41.5 billion through 2018, or about six
times the growth rate of the overall information technology market.

40. INDIA SOFTWARE MARKET TO TOUCH $5.3 BN IN
2016: GARTNER 18th Jan 2016, Business Standard
 Software market in India is estimated to be $5.3 billion (Rs. 35,401 crore) in
2016
 E-commerce and cloud technology sectors are expected to lead the demand
:Gartner
 In quest for expansion Consumer-centric companies are increasing their
spending on digital technology resulting in increased demand for software
 Indian enterprises to evaluate emerging technology solutions on innovation
and business impact rather than cost and ease of deployment

41. INDIA SOFTWARE MARKET TO TOUCH $5.3 BN IN
2016: GARTNER 18th Jan 2016, Business Standard
 A BOOM ROUND THE CORNER
 Recently, information technology majors such as Microsoft and NTT
Technologies have launched their data centres in India
 Many more global player are interested to set up data centres in the country
eyeing global and local deployment of data on their servers
 Microsoft has been specially eyeing small and medium category business for
its data centres in India
 Apart from e-commerce, the Union government’s push for Digital India
project will also create demand for domestic software market, the research
firm said

42. Is the bubble bursting for India's online start ups?
1st Jan 2016, ETCIO.com
 An article that presents the reality behind the growing number of start-ups
in India
 Start-ups are being ridiculously overvalued as the sector is not being looked
at practically
 The ill-effects of this "blind faith" have started to show. Despite the billions
of dollars invested in recent years, most of India's online startups are yet to
turn profits and investments are largely based on speculative future earnings
 Companies like TinyOwl, Housing.com and even the 'unicorn' start-up Zomato
have started laying-off employees

43. Is the bubble bursting for India's online start ups?
1st Jan 2016, ETCIO.com
 The early start-ups lacked the correct model and inevitably failed but it help
the successors learn from their mistakes
 Investors are not looking objectively at the sector. They are just seeing a few
success stories and ignoring the failures, just like in dot com era
 Anticipated United States' central bank move on interest rates, funding
would dry up making situation more difficult
 Job cuts a part of an inevitable "evolution" of startups

44. BE IT ANDROID OR IOS; EVERY DEVICE IS PRONE TO
CYBER-ATTACKS 31st Dec 2015, CXO Today
 This article talks about the increasing cyber attacks especially on Apple
devices
 The recent surge of popularity of Apple (13.5% of global smartphone
shipments and 7.5% of global PC shipments) has been noticed by attackers
making it vulnerable to attacks
 A study by Symantec has shown that last year Apple was the target of most
attacks bursting the myth that Apple devices are insusceptible to attacks
 The Android devices have continued to be on the receiving end of attacks for
a while due to their popularity

45. BE IT ANDROID OR IOS; EVERY DEVICE IS PRONE TO
CYBER-ATTACKS 31st Dec 2015, CXO Today
 In response to the recent spate of Android vulnerability discoveries, Google
announced regular security updates for the platform. However, security
patches may not be able make their way to all devices without the support
of manufacturers and carriers, rendering them vulnerable to exploitation
 A number of research reports show that cybercriminals have gone from
targeted attacks to traditional mass infection techniques such as spam,
botnets, and exploit kits. As a result consumers might find their personal
information at risk if companies continue to get breached due to this lateral
progression of attacks

46. HALF OF ALL BUSINESSES WILL UPGRADE TO
WINDOWS 10 BY NEXT YEAR 31st Dec 2015, ETCIO.com
 New Gartner research data suggests 50% of all businesses will be making the
shift to Windows 10 by the start of 2017
 More than 120 million consumers have downloaded Windows 10 since its
release
 The compatibility of Windows 7 apps with Windows 10 and end of support of
Windows 7 in 2020 will compel organisations to upgrade to Windows 10
 Windows 10 enterprise offers certain benefits that the consumer versions
don’t
 It gives IT department the freedom to delay software patches, security fixes
and latest OS features

47. DEMAND FOR TECH MANAGERS ON THE RISE
31st Dec 2015, thehindubusinessline
 This article is about the increase in the demand for technology managers due
to growth of technology in India
 As many as 2000 tech managers are required for both the private and public
sectors to meet the demand of technology transfer, and protection of
intellectual property
 In the public sector, with over a 100 national institutes involved in research
and development, the immediate need is for 500, said K Vijayaraghavan,
Honorary President of the Society for Technology Management (STEM)

48. DEMAND FOR TECH MANAGERS ON THE RISE
31st Dec 2015, thehindubusinessline
 With over 500 ventures going on in India's 6 innovation hubs (Chennai,
Bengaluru, Hyderabad, Faridabad, Pune and in Kerala), at least 1500 tech
managers are required for help
 In the public sector, a vast network of laboratories under the Departments of
Defence, Atomic Energy, Biotechnology and Scientific and Industrial Research
are involved in technology
 The decision of the Centre to create a huge fund for start-ups is bound to
trigger developments

49. INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING 25th Dec 2015, Economic Times
 Noah Consulting, a provider of advanced information management consulting
services for the oil and gas industry, has been acquired by Infosys in an all-
cash deal for $70 million
 The acquisition has positioned Infosys to offer end-to-end data management
services to oil and gas companies globally
 Founded in 2008, the Texas-headquartered firm helps companies plan,
architect and deploy information solutions to unlock

50. INFOSYS COMPLETES ACQUISITION OF NOAH
CONSULTING 25th Dec 2015, Economic Times
 Combined with Infosys, clients in the oil and gas industry will be offered
next-generation data analytics solutions
 Noah has 122 employees and two offices in Houston and Calgary as well as
projects in other global markets, according to the company website