The document summarizes the selection of Barcom Technology Solutions to provide information technology (IT) managed services for the city. Four proposals were received in response to a request for proposals issued in November 2016. Barcom was selected based on their experience of over 13 years providing IT services, their staff of over 105 IT professionals, their unlimited support hours and weekly on-site services, excellent customer service, competitive pricing, and response times. The contract with Barcom is expected to save the city $7,800 per year compared to their current contract and was selected through a proper evaluation process.

1. Information Technology
Managed Services
Presented By: Marian V. Mendoza
Assistant to the City Manager
Item # 6
City Council Meeting
January 23, 2017

2. 2
Background
Request for Proposal (RFP) for Information
Technology (IT) Managed Services
• Advertised November 9, 2016
• Due Date for proposals December 9, 2016
• City received four proposals

3. 3
Background
Proposals received for IT Managed Services
• Barcom Technology Solutions
• Computer Solutions
• Premier LogiTech
• Tagle Rock Technologies

4. 4
Background
Key Criteria for evaluation of proposals
• Qualification and Experience with
managed services to municipalities
• Providing Excellent Customer Service
• Remote and Onsite support

5. 5
Background
Key Criteria for evaluation of proposals
• Experience and technological expertise of
staff
• Fee schedule and pricing
• Response Time – Support Tier Levels

6. 6
Selection of Barcom
The evaluation committee selected Barcom to provide IT
Managed Services based on:
• Over 13 Years of experience
• Number of staff – 105+ IT service professional, including:
Technical Support staff, Account Managers, Service Support
staff, Cisco and Microsoft certified technicians and application
development programmers

7. 7
Selection of Barcom (Cont)
• Unlimited of number support hours including weekly on-
site support services
• Response Time and Support Tier Levels
• Excellent Customer Service
• Competitive Pricing

8. 8
Barcom Technology Solutions
Barcom provides a proactive approach to 24/7
monitoring and preventative maintenance service
program through their IT Managed Services
• Remotely monitors desktops, servers, 3rd party
applications, network routers, firewalls and switches
• Provides all updates to Antivirus and Security Patches
• 24/7 staff support with unlimited number of hours
• Weekly onsite resources

9. 9
Summary of Ratings
• Barcom Technology Solutions 82
• Computer Solutions 73
• Premier LogiTech 57
• Tagle Rock Technologies 41

10. 10
Policy Analysis
Staff has followed all procedures required for
the solicitation of professional services under
Texas law

11. 11
Financial Impact
Appropriations designated within the FY 2017
Annual Operating Budget. Total annual cost for
the next three years is $43,500/year with an
initial on-time setup fee of $4,945. A cost saving
of $7,800/year from current contract.

12. Consideration of a Ordinance authorizing
the City Manager to negotiate and
execute an agreement with Barcom
Technology Solutions to provide
Information Technology Managed
Services for an initial term of three (3)
years and an option for a two (2) year
extension. 1
2
Proposal