The City of DuPont issued a Request for Proposals for Information Technology Support Services. The RFP details the required services including initial assessment, desktop support, server administration, network administration, security, and strategic planning. Vendors must submit information about their experience, methodology, references, staffing, support services, and costs. Proposals will be evaluated based on experience, understanding, personnel expertise, compatibility, approach, and client satisfaction. The deadline for submissions is January 31, 2006.

1. 1
CITY OF DuPONT
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY
SUPPORT SERVICES
Issue Date: January 5, 2006
Due Date: 3:00 P.M., January 31, 2006
2
CITY OF DuPONT
REQUEST FOR PROPOSALS

2. INFORMATION TECHNOLOGY SUPPORT SERVICES
I. Introduction
The City of DuPont is soliciting proposals from qualified
professional vendors for Information
Technology support services. The qualified vendor will enable
the City to significantly improve
information technology (IT) effectiveness, enhance its quality
of services, minimize its support
cost, and maximize return on investment in IT.
II. Background Information
The City of DuPont currently runs a Windows 2000 server with
workstations running Windows
2000 or Windows XP Professional. These workstations connect
via basic network shares to the
server which serves as a basic file server and a Springbrook
financial software server. City Hall
is connected to the Internet via a T-1 line provided by Eschelon
Telecommunications. The Police
Department computers are managed by LESA (Law Enforcement
Support Agency) and they
connect to the Internet via LESA’s connection. The Fire
Department currently connect to the
Internet via Comcast cable, and the Public Works shop is in the
process of installing an additional
T-1 line to connect via Eschelon. City E-Mail and the City
website are hosted by Eschelon
Telecommunications.
The City deploys Norton Corporate Security for computers
located within City Hall. Outside

3. City Hall (Fire and Public Works) users have stand-alone
versions of Norton Antivirus which
updates via LiveUpdate. The Windows 2000 Server was
originally designed for use for
Springbrook only, but has been adapted for file server use. This
is an issue which needs to be
addressed so as to keep the systems separate in the future.
III. Services Required
The following details the services to be provided to the City of
DuPont in the area of information
services:
1. Initial Assessment – Compile/update inventory of all
information technology related
assets, assess system architecture and current processes, and
make recommendations for
improved city-wide IT system performance.
2. Desktop Applications Support - Performs basic support
functions including installing
PCs, laptops, PDAs, printers, peripherals, and office automation
software; diagnosing and
correcting desktop application problems, configuring laptops
and desktops for standard
applications and identifying and correcting end user hardware
problems, and performing
advanced troubleshooting. Maintain an up-to-date inventory of
ALL City computer
related hardware and make available to City personnel upon
request. Assist designated
City personnel with software and hardware purchases. Assist in

4. development of
software/hardware policies and procedures.
3
3. Server Administration Services - Managing computer
systems and networks to include
complex application, database, messaging, web and other
servers and associated
hardware, software, communications, operating systems
necessary for the quality,
security, performance, availability, recoverability, and
reliability of the system. Ensure
scheduled preventive maintenance for equipment is properly and
promptly performed;
maintain the maintenance records on the equipment; develop
operations, administrative,
and quality assurance back-up plans and procedural
documentation. Setup new users and
edit or remove existing users on server. Server performance
and capacity management
services with reporting when specified thresholds are reached.
Configuration
management, including changes, upgrades, patches, etc.
Support of Springbrook
financial software and other specialized software products of
the City of DuPont as it
relates to the server(s) and associated hardware. Management
of user logins and security.
Coordinate repair and maintenance work with contracted repair
vendors and ensure
repairs are conducted in a timely fashion.

5. 4. Network Administration Services – Scope of activity includes
all City network
equipment including switches, firewalls, routers, and other
security devices. Primary
installation and maintenance of printers, network
copiers/scanners, etc. Primary
maintenance including regular analysis, routine configuration
changes, and installation of
patches and upgrades. Alert notifications to designated City
personnel in the event of
failure. Complete proactive monitoring of network equipment
including bandwidth
utilization, and other performance indicators, with reporting
when specified thresholds
are reached. Network performance and capacity management
services, and network
troubleshooting. Maintain network documentation and
procedures.
5. Security – Maintenance of virus detection programs on City
servers, email and all other
City computers and laptops. Perform security audits as
requested and notify City
personnel immediately of suspected breaches of security or
instruction detection.
Configure City system to enable remote access in a secure
environment and provide
remote access administration as requested by designated City
personnel.

6. 6. Strategic Planning – Engineering, planning, and design
services for major system
enhancements, including installations and upgrades of new or
existing systems.
Examples include major server upgrades, storage system
upgrades, redesign of backup
systems, etc. Provide technical leadership for server technology
issues. Make
recommendations for future purchasing and technology needs.
Install new servers,
software and hardware and transfer data when acquired.
Strategic planning, design, and
installation/upgrade of core network systems. Examples include
major network upgrades,
provider changes, IP schema redesign, installation of “core”
network devices, etc.
IV. Submittal Requirements
The following information shall be required in the RFP
submittal:
1. Letter of Transmittal–The letter is not intended to be a
summary of the proposal itself.
The letter of transmittal must contain the following statements
and information:
a. Company name, address, and telephone number(s) of the firm
submitting the
proposal.

7. 4
b. Name, title, address, e-mail address, and telephone number of
the person or
persons to contact who are authorized to represent the firm and
to whom
correspondence should be directed.
c. Federal and state taxpayer identification numbers of the firm.
d. Briefly state your understanding of the services to be
performed and make a
positive commitment to provide the services as specified.
e. The letter must be signed by a corporate officer or other
individual who is legally
authorized to bind the applicant to both its proposal and cost
schedule.
f. Statement which indicates “proposal and cost schedule shall
be valid and binding
for Ninety (90) days following proposal due date and will
become part of the
contract that is negotiated with the City.”
2. General Vendor Information – Please provide the following
information:
a. Length of time in business
b. Length of time in business of providing proposed services
c. Total number of clients
d. Total number of public sector clients

8. e. Number of full-time personnel in:
Consulting
Installation and training
Sales, marketing, and administrative support
f. Location of headquarters and any field offices
g. Location of office which would service this account
3. Describe how your firm is positioned to provide the services
listed above and provide
a history of experience on providing similar services.
4. Describe your approach to providing these services and your
methodology for
providing on-going support.
5. Provide the name, title, address, and telephone number of
three references for clients
whom you have provided similar services. Please provide
information referencing
the actual services provided, customer size (number of users),
and the length of
tenure providing services to this client.
6. Staff Resources – Identify names of principals and key
personnel who will actually
provide the information technology services. Summarize the
experience and
technological expertise of these staff. Describe the role and

9. responsibilities that each
of these individuals will have. Full resumes of these
individuals should be appended
to the proposal. The local availability of staff that will be
providing these services
shall be an important consideration.
7. Support Services – Please answer the following:
a. Is help desk support available?
b. When is support available? (indicate XX a.m. to XX p.m. in
Pacific time and the
days of the week).
c. How are charges for support structured, documented, and
tracked?
d. Do you provide a toll-free support number?
e. Please describe your problem escalation process, including:
5
Initial problem identification (hand-off from help desk)
Triage for priority and severity of problem
Steps for resolving problem escalation when a solution is not
forthcoming or
an implemented solution is unsatisfactory
Final authority regarding conflicts
f. Indicate your response time and goal and also your statistics
regarding meeting
that goal.

10. 8. If your company has had a contract terminated for default
during the past five years,
all such incidents must be described. Termination for default is
defined as notice to
stop performance due to the vendor’s nonperformance or poor
performance; and the
issue was either (a) not litigated or (b) litigated, and such
litigation determined the
vendor to be in default. If default occurred, list complete name,
address and
telephone number of the party. If NO such terminations for
default have been
experienced by the vendor in the past five years, declare that.
The City will evaluate the facts and may, at its sole discretion,
reject the vendor’s
proposal if the facts discovered indicate that completion of a
contract resulting from
this RFP may be jeopardized by selection of this vendor.
9. Beyond the scope of this RFP, what services (related or
otherwise) does your
organization provide that may be of interest to the City?
10. Proposal Summary – Summarize your proposal and your
firm’s qualifications.
Additionally you may articulate why your firm is pursuing this
work and how it is
uniquely qualified to perform it. Include other pertinent

11. information that helps the
City determine your overall qualifications.
Your proposal summary is not to exceed two pages.
11. Cost of Services
a. The proposal must contain a fee schedule that includes hourly
rates for proposed
services.
b. Describe how your services are priced, and any specific
pricing you are able to
provide.
c. Define any additional charges (e.g. travel expenses).
d. Do you have any state contracts that the City of DuPont
would be able to utilize?
V. Evaluation Criteria and Process
A selection committee will conduct an evaluation of
qualifications and will rate each submittal
based upon the following criteria:
Experience
Understanding of services to be provided
Personnel expertise
Compatibility with end users
Project approach

12. Satisfaction of clients/end users
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VI. Deadline for Submissions of Proposals
Five (5) sealed copies of the proposal must be received by the
City of DuPont prior to 3 P.M. on
Tuesday, January 31, 2006. One (1) copy should be submitted
as a loosely-bound reproducible
copy. All copies of the proposals must be under sealed cover
and plainly marked as “Information
Technology Support Services Proposal”. Proposals shall be
delivered or mailed to:
City of DuPont – City Clerk’s Office
IT Support Services Proposal
303 Barksdale Avenue
DuPont, WA 98327
Any questions regarding this proposal are to be submitted to:
Dawn Schauer, Finance & Support Services Director
City of DuPont
303 Barksdale Avenue
DuPont, WA 98327
(253) 912-5383
[email protected]
VII. Miscellaneous

13. 1. The DuPont City Council reserves the right to reject any and
all proposals for failure to
meet the requirements contained herein, to waive any
technicalities, and to select the
proposal which, in the City Council’s sole judgment, best meets
the requirements of the
project.
2. The RFP creates no obligation on the part of the City to
award a contract or to
compensate the proposer for any costs incurred during proposal
presentation, response,
submission, presentation, or oral interviews (if held). The City
reserves the right to
award a contract based upon proposals received without further
discussion or negotiation.
Proposers should not rely upon the opportunity to alter their
qualifications during
discussions.
3. The City further reserves the right to make such investigation
as it deems necessary to
determine the ability of proposers to furnish the required
services, and proposers shall
furnish all such information for this purpose as the City may
request.
4. Proposers much specifically identify any portions of their
submittals deemed to contain

14. confidential or proprietary information, or trade secrets. Those
portions must be readily
separable from the balance of the proposal. Such designations
will not necessarily be
conclusive, and proposers may be required to justify why the
City Council should not,
upon written request, disclose such materials.
5. The vendor awarded said contract will be subject to City of
DuPont business license as
required in DuPont municipal code.
SANTEE SCHOOL DISTRICT
REQUEST FOR PROPOSAL – WIRELESS NETWORK
INFRASTRUCTURE
ACQUISITION AND INSTALLATION OF
RUCKUS WIRELESS NETWORKING EQUIPMENT
BACKGROUND INFORMATION
The Santee School District Board of Education has approved the
purchase and installation of a Ruckus

15. Wireless Network Infrastructure through an RFP process.
The purpose of this Request for Proposal is to:
a. Solicit proposals to purchase specific Ruckus Wireless
networking equipment
b. Installation of specific Ruckus wireless access point devices
c. Installation and engineering to setup the Ruckus AP
controllers
d. Engineering support to integrate the Ruckus wireless
component to existing network
infrastructure
PURPOSE OF SOLICITATION
The purpose of this RFP is to provide a description of the
elements in the procurement, installation,
configuration and implementation of a Ruckus wireless network
for the Santee School District.
The RFP involves the replacement of the existing HP ProCurve
wireless Access Points and HP ProCurve
wireless controllers. The new wireless network must create a
more manageable, higher performance
and scalable network infrastructure that will meet the District
current and future wireless needs.
There are 4 components to the RFP

16. a. Proposal request for the procurement of hardware.
b. Vendor managed or Turn-Key solution where the vendor will
deliver and install the wireless
access point hardware.
c. Engineering support to configure hardware and ensure that
the wireless network function with
the existing network.
d. Optional support contract for the product supplied.
ESTIMATED SCHEDULE
In order to meet the tight timeline of the project, proposals must
be submitted by June 16, 2014, no
later than 4:00PM. After the proposals have been reviewed, the
District may ask for follow-up
information before selecting a vendor. Once a vendor has been
selected, a contract will be developed
and approved by the School Board. The implementation will
then begin as soon as is mutually
convenient for the District and vendor.
Request for Proposal General Release June 3, 2014

17. Deadline for Bid and Proposal Response (4PM) June 16, 2014
Board of Education Award Authorization July 1, 2014
Project Implementation July 28, 2014
Target Implementation Completion Date August 15, 2014
SCOPE OF WORK
For this implementation project, the District intends to select a
vendor for the procurement of all
hardware, the installation of devices in the school sites and
classrooms, and the outsourcing of suitably
experienced network engineers and/or technicians for the onsite
network setup and implementation.
Hardware Section – this should be a proposal for your cost of
the hardware/software involved in the
implementation. It should be inclusive of on-site delivery of all
hardware, software and site logistic
management.
Outlined in the Bill of Material worksheets is the recommended
hardware. Request for Proposal
response should include 3 set of quotes, one for each wireless
access point model.
Bill of Material

18. ZoneDirector 3000 w/Redundant Controller
901-3050-UN00 ZoneDirector 3000 w 50 ZoneFlex License
909-0350-ZD00 ZoneDirector 3000 License Upgrade - 350
ZoneFlex License
901-3025-UN00 ZoneDirector 3000 Redundant Controller w 25
ZoneFlex License
803-3000-3RDY WatchDog ZD3000 Support, 3 Years
ZoneFlex Access Points
901-7372-US00 901-7982-US00 901-R700-US00
ZoneFlex 7372 ZoneFlex 7982 ZoneFlex R700
Dual Band Dual Band Dual Band
(5GHz and 2.4GHz Concurrent) (5GHz and 2.4GHz Concurrent)
(5GHz and 2.4GHz Concurrent)
802.11n Wireless AP 802.11n Wireless AP 802.11abgn/ac
Wireless AP
2x2:2 Streams 3x3:3 Streams 3x3:3 Streams
Beam Flex Beam Flex Beam Flex R700
SLED WatchDog Support
841-3050-3000 SLED End User Support for ZoneDirector 3050

19. - 3 Years
841-3350-3L00 SLED End User Support for ZoneDirector 3050
- 3 Years
Installation Section – this should be a proposal for your cost to
prepare and install wireless access points
in classrooms at all district/school sites
Response should include installation of 400 Access Point
devices in 9 schools and District Office. All
wiring are already in place. Installation process should include
delivery, inventory tagging, dismounting
of existing HP access point and mounting of new Ruckus access
points.
Implementation Section – this should detail the implementation
and configuration of the wireless
networking equipment and peripherals. It should be inclusive of
physical onsite setup, configuration,
testing, roll out and training.
Current wireless network SSIDs map to local VLANs for
routing inside the network. The district will
require professional service assistance in configuring the
product to function with the VLANs on the
physical network.

20. This is the current wireless network diagram
Support Section – this should detail the technical support
options available after deployment.
In addition, all vendors should include the following
a. Implementation work plan and proposed schedule
b. Detailed Scope of Work
Basic Guidelines for Proposal
• Wireless network must be able to interface with District’s
existing wired network
• Provide centralized and proactive administration and
monitoring of infrastructure
• Address network security
• Design network to streamline business process
PROPOSAL SUBMITTAL:
All response must be typewritten, concise, and straight forward;
and must fully address the requirement

21. and questions. All proposal must include a signed RFP Proposal
Form.
One (1) original and three (3) copies of your proposal must be
submitted.
SELECTION CRITERIA
While the total cost of this implementation will certainly have
weigh in the selection process, the District
values the vendors’ implementation strategy for this project.
The goal of our selection is to pick a vendor
based on our conviction of the vendor’s ability to complete the
implementation with minimal disruption
to business, minimal mistakes and ability to deliver on
implementation schedule.
As the project involves integrating new and existing networking
equipment from different
manufacturers, the District would like to avoid issues of
responsibilities. Therefore all work must be
completed by awarded vendor. There will be NO SUB-
CONTRACTING.
EVALUATION CRITERIA
Minimum Qualifications:

22. Qualified vendors should have the following technical
abilities/experience:
a. Must be a Ruckus Wireless Specialized Vendor/Partner
b. Have technical staff with networking experience and
knowledge on:
a. Network routing
b. VLAN
c. Network Layer 2, 3 and 4
d. Network Security
Competitive Selection Criteria
Evaluation will be done by assuming weighted factor including
but not limited to the following:
a. Overall response to the Request for Proposal
b. Vendor Statement (experience, length of time in business,
financial stability and reputation in
industry)
c. Quality of Engineering/Technical skill/experience
d. Quality of Technical Support

23. e. Implementation Time
f. Cost of Hardware
g. Cost of Installation
h. Cost of Implementation
i. Cost of Support
j. References (including agency name, contact person, contact
phone, description of work
performed)
Certificate and/or resume of all technical personnel who will be
assigned to the project must be
submitted with this RFP.
Proposals will be thoroughly reviewed by a Screening and
Selection Committee. At the option of the
District, those selected as contenders may be invited to make a
presentation in person.
Proposal Submittal
All proposals are to be submitted to:
Bernard Yeo
Director, Information Technology

24. Santee School District
9625 Cuyamaca Street
Santee, CA 92071
[email protected]
619-258-2240
619-258-2249
PROPOSAL FORM
REQUEST FOR PROPOSAL – WIRELESS NETWORK
INFRASTRUCTURE
ACQUISITION AND INSTALLATION OF
RUCKUS WIRELESS NETWORKING EQUIPMENT
The respondent hereby declares understanding, agreement, and
certification of compliance with all terms
and conditions, requirements and specifications of the original

25. Request for Proposal (RFP) and as modified
by any addenda thereto.
Respondent Name:
_____________________________________________________
____________
Address:
_____________________________________________________
___________________
Phone: ___________________________ Email:
________________________________
_____________________________________________________
________________________________
Signature of Authorized Representative Title Date
Request for Proposal: Creation of a
Mobile Spirit of the Game Scoring
App

26. Introduction
The WFDF Spirit of the Game (SOTG) Committee, consisting of
representatives
from 8 regions worldwide, has established the need to create a
mobile Spirit of the
Game Scoring App. This app would facilitate teams to submit
SOTG scores for
games played at events, while enabling tournament directors
(TDs) to reduce input
errors, accurately determine ranking, and highlighting possible
problems. The
scoring system used is based on the current WFDF scoring
system:
http://wfdf.org/about/meeting-minutes/doc_download/76-sotg-
scoresheet
The WFDF is looking for someone to create this app based on
the criteria setup
below and have it fully functional (ie ready for beta testing) by
April 30, 2013. If you
are interested, please read on.
System requirements
Must Have's
Open source, preferably hosted at something like Github.
UTF-8 and easily translatable, automatically using Browser /
System language
Hosting: Either centrally hosted server or easy installation for
tournaments
Ready for future changes of SOTG categories etc., i.e. handle
different versions

27. of scores
Good to Have's
Data should be easily exportable.
Easily translated to different languages
Event Setup requirements
Must Have's
Online management of games and scores should optimized for a
desktop
browser
A TD should be able to setup the SOTG Scoring system for any
event in two
ways:
1. Enter and edit a list of teams (with games, dates, times, field
number, and
divisions) through an easy to use process. This can be online or
through the
upload of a .csv file, and
2. Use the database of an Ultiorganizer instance as well as
Leaguevine
(probably through its API).
The TD should be able to enter and edit scores for all games
through a PC
A link for each team should be generated where this team can
only add/edit

28. scores for games they play. This link should contain part of a
cryptographic
hash which makes it unfeasible to guess
Good to Have's
The ability of a staff member to lock scores so that teams
cannot change it
anymore.
Send the links automatically to team captains
Reporting requirements
Must Have's
The application should have tools/indicators for the TD to
quickly discover
problems
Teams with missing score sheets (ranked by time missing)
Games with low scores (Flags for games with a 0, or total is
<8)
Teams giving extraordinary high scores (Flag any '2', or the
total is 15+)
A publicly available event summary page with final ranking per
division, overall
scores, and category averages for each team. This page should
be
clean/factual so it can be iframed into any existing event
website
Good to Have's
All games exported to comma separated file

29. Email/SMS alerts to TD's when a problem has been discovered
Nice to Have
The capability of branding the summary page
Score Input requirements
Must Have's
Input through mobile devices using native or WebApp (should
work on iPhone
and Android)
Input should be fast, intuitive and resemble the score sheet
layout
The definition of each category should be easily
viewable/accessible
Input should be possible even if there is no online connection
and
upload/submit them later when connectivity is available
Teams should be capable of viewing previously submitted
scores
Input scores for only one team per game at a time, do not
require both teams'
scores at once
Good to Have's
Have a “Save for later” and a “Commit” button
Work on a Windows 8 phone

30. Other requirements
Must Have's
All solutions show include documentation for TD and team on
how to set up and
enter SOTG scores.
Documentation on the app’s functionality and its content
One fully functioning setup on the WFDF server to be used for
all WFDF events
How to respond to this RFP
To respond to this RFP, please send an email to
[email protected] and
a short discussion will be arranged to discuss the scope of the
project and
pragmatic considerations. The written proposal should include:
An overview of the project, addressing the requirements above
Itemized fees for the development of the application and its
implementation
Timeline and final delivery date
Ongoing maintenance requirements (if any) and form of
documentation to be
prepared
Platform on which the application will be developed
Qualifications of developer(s)
Links
Prototype (more to come): http://cschneid.com/sotg/
Leaguevine API: https://www.leaguevine.com/docs/api/

31. Ultiorganizer source:
http://sourceforge.net/apps/trac/ultiorganizer/
WFDF SotG downloads: Score sheet, score sheet explanation
Ultiorganizer contact: Kari Tolonen [email protected]
Leaguevine Google Group:
https://groups.google.com/forum/?fromgroups#!forum/leaguevin
e-developers