Presentation

1. Ciqur24 LLC
Technical Staffing and IT Services
“We are a Team of Passionate and
Technical Professionals that
specializes in Cost Effective - Top
Quality Service Delivery.”

2. OVERVIEW
★ 100% ITIL, ITSM
compliant
deliveries
★ O365, Azure,
VMWare certified
Process
★ More than 90% of our employees
are certified in core services
★ The top 30% of the team has been
working together for more than 8+
years
★ Top 20% of the team has been
working together for more than
10+years
★ We take care of our people so
attrition is extremely low as we
have a team of happy and highly
motivated employees.
People
Early adopters of new
age technology and
innovative tools that
provides top notch
outcomes.
Technology
100% of our employees have experience in supporting global clients.

3. TECHNICAL STAFFING
We also offer a range of other technical
staffing services, including:
★ Contract staffing
★ Contract-to-hire staffing
★ Direct hire staffing
★ Payrolling services
★ Employer of Record services
We take a personalized approach to each client
engagement, working closely with you to
understand your specific needs and
requirements that fit your organization, both
technically and culturally.
Our team of technical recruiters has years of
experience sourcing and vetting candidates in a
wide range of technical roles, including:
★ Software engineers and developers
★ IT project managers
★ Network engineers and administrators
★ Cybersecurity analysts and specialists
★ Data analysts and scientists
★ Quality assurance testers
★ Technical writers and documentation
specialists
★ Cloud architects and engineers
★ Database administrators
★ Hardware engineers and technicians
We offer comprehensive technical staffing
solutions to help you find and hire top
talent quickly and efficiently.

4. MONITORING & IT SERVICE
★ Centralized IT Service Desk
★ Improve cost efficiency and user
effectivity – generic IT issues to be
resolved remotely with a faster
response, increased resolution time
and improved communication.
★ Higher user satisfaction (faster
response, faster resolution, root cause
analysis, extended support hours
★ SLA compliance and reporting
Information
Technology
Service Desk
★ 24/7 Infrastructure & Security
Monitoring
★ Best Practices (ITIL / ITSM)*
approach: SPOC (Single Point of
Contact), global call centre, global
ticket handling
★ Support & coordination with the
customer contact for breakdown or
performance issues
★ Hardware call logging with OEM
Monitoring Services -
Infrastructure & SIEM

5. INFRASTRUCTURE OPERATIONS
★ IT Asset Management
★ IT Inventory
Management
★ IT Service Management
★ Application
Dependency Mapping
Service Portfolio
Management
★ Server Management
★ Network Management
★ Storage Management
★ Application Performance
Management
★ Log Analytics
★ IT Operations Predictive
Analysis
★ Operations Management
★ Service Management
★ Virtualization Management
(Hyper-V & VMware)
Infrastructure Service Management
★ Infrastructure NOC
Service
★ Backup Managed
services
★ Network Operation
Management
★ Hybrid cloud Monitoring
and Management
Services
★ Deployment Services
★ Antivirus Management
★ Patch Management
★ Database Management

6. CLOUD SERVICES
★ Infrastructure
Migration
★ Data Migration
★ Application
Migration
Cloud Migration
&
Implementation
★ Workload
Assessment
★ Migration Planning &
Prioritization
★ Risk Analysis
★ Business Case
Development
Data Centre
Consulting
★ Availability Management
★ Security Management
★ Hybrid Cloud
Management
★ Change Management
Advance Network
Monitoring,
Orchestration &
Compliance

7. BIRD VIEW - INFRASTRUCTURE MANAGEMENT
IT Service Desk
with - Analytics
Dashboard
End User Managed
Services including
SOP Based L1/L2
Application
Support
Storage, Backup,
Server, Network &
Security Managed
Services
Virtualization, AD,
DNS, DHCP,
IIS,SCCM & Mail
Messaging
Support
AWS & Azure
Cloud Monitoring
and Management
End to End
Infrastructure
Break-Fix Services
Asset
Management
Fault
Management
Configuration
Management
Audit
Management
Performance
Management
Offsite Support
Change
Management
Remote Infra
Management
Service Desk
On-site Support
DC - DR
Management
Security
Management
Onsite
Support
NOC
Services
Hybrid
Support
TECHNOLOGY SPECTRUM
END TO END IT INFRASTRUCTURE MANAGEMENT
• Operating System: Windows,
• Virtualization: VMWare, Oracle VM, Microsoft Hyper-V, Citrix etc.
• Server & Storage: Dell, EMC, NetApp, HP, Cisco, Nutanix, etc.
• Backup: Symantec NetBackup, Veeam, CommVault, Arcserve, etc.
• Network & Security: Cisco, Juniper, F5, Barracuda, Palo Alto, Checkpoint,
Symantec, McAfee, etc.
• Directory Services / Messaging: AD, DNS, DHCP, MS Exchange, O365, etc.
• Public Cloud: AWS, Azure, Oracle, GCP

8. END USER COMPUTING SERVICES
Ticket workflow
management
First level
support
ITIL process
management
Knowledge
management
Service
Desk
Image
management
Patch
management
Application
packaging/
sequencing
Asset Mgmt
L2/L3 support
O365 Support
Collaboration
services
Messaging
management
Email security
Exchange
professional
services
User
Management
SOP based Level 1
apps support
Installation and
configurations
Provisioning,
monitoring &
decommissioning
Remote
assistance &
troubleshooting
Software/app
/security patch
upgrades
License
management
Desktop
Services
Messaging &
Collaboration
Application
Support
Mobile Device
Management

9. DATA CENTRE & IT SECURITY SERVICES
Physical
consolidation
Location
centralization
Data/
Application
integration
Data analysis
Server
Consolidation
Server
monitoring-
Windows/Unix
Server
administration-
Windows/Unix
Server
hardening /
Patch
management
Design /
architect DB
services
Performance
tuning / backup
management
Design/Architect
ure-Firewall /
Switch / Router
Monitoring /
management –
Firewall/ Switch/
Router / Link
Security
architecture &
implementation
Risk assessment
& management
Policy framework
DR
Server
Management
DB/Storage
Management
Network
Management
IT Security
Services

10. Network Mapping & Inventory
● Auto-discovery (tools)
● Identification of routers, servers (DNS,
Proxy)
● Mapping client characteristics (opened
ports)
Network Statistics
● Bandwidth measurement and analysis
● Service usage
● Protocol utilization and distribution
● Network traffic distribution
● Network flows
● Firewall log analysis
● Firewall Attacks
Reports
● Performance reports (Bottlenecks,
Throughput)
● Dashboard views (Device groupings, Geo
spread)
● Availability reports
● Trend analysis
NETWORK MONITORING & MANAGEMENT SERVICES
★ PRTG
★ SolarWinds
★ Microsoft SCOM
★ Manage Engine OpManager Plus
★ Manage Engine NetFlow Analyzer
★ Manage Engine Firewall Analyzer
Monitoring Tools
Network & Security Management
● LAN Management
○ Incident detection and reporting
○ Troubleshooting incidents
○ Root cause analysis and reporting
● WAN Management
● Vulnerability Assessment /Advisory
Service
● Network Access Security Management
● Security Operation Center
● VLAN management
● Routing/IP management
● Network optimization and planning

11. THANK YOU!
Any Questions?
General Enquiries: info@ciqur24.com
Rob Lopez
+52 961 4597974
rob@ciqur24.com
Vinod Patidar
+91 700 0394 027
vinod@ciqur24.com
www.ciqur24.com