This document provides a summary of Csaba Kocsis's professional experience and qualifications. It includes details of his contact information, EU citizenship and UK residency, qualifications including ITIL and Microsoft certifications, technical skills across various operating systems, applications, and tools. It also lists his work history in senior IT roles in London and Hungary since 2001, providing system support, engineering, administration, project management and training services to companies like Headstart IT, Trilogy Technologies, LANZ, IBM, EDS and Humansoft.

1. Csaba Kocsis
(pron.: Chaba)
Mobile: 07393297399 (07552517458)
Address: 149 High Road, LONDON, E18 2PA
E-mail: csaba.kocsis.67@gmail.com
LinkedIn: http://uk.linkedin.com/in/csabakocsis
P R O J E C T S R E F ER EN C E
Profession: Senior IT professional, consultant, Microsoft Certified System Engineer
Documents:
• NI number, NHS number, bank account
• EU citizen and permanent resident (since 05/2016) in the UK
• Clean UK driving license
• Projects details
• Reference (available on request)
Other: • British MENSA membership
Qualifications: • ITIL v3 exam, Security Compliance exams IBM 2009
• ITIL v3 exam, Security Compliance exams EDS (HP) 2005
• MCSE 2000 + Messaging Microsoft 2003
• MCSE + Messaging Microsoft 2000
• MCP exams, MCT trainer Microsoft 1996
• Programming, database development Szamalk College 1992
Skills and
experiences:
• Active knowledge of Labtech, Autotask, Connectwise, Logicmonitor, Sophos Antivirus and UTM,
Macrium imaging, Cloudberry Managed Backup (in last two role)
• Deployment/maintenance/configuration/administration skills of VMware ESXi/vSphere 4.1-5.5 both
standalone/clustered environments.
• 15 years in system migration, consolidation, deployment, operation, administration, integration,
planning, and design, 1st
/2nd
/3rd
level support of Windows NT 4.0 - Server 2012 R2 standalone/cluster
servers, SBS servers, and Exchange 5.5 - 2013 servers, 1st
/2nd
support experience of all Microsoft
client OS up to Windows10
• 2 years experience of datacentre operations (cable patching, building rack cabinets, HP/Dell/IBM
servers, assemble/disassemble/deploy/install/remove/replace, SAN, NAS, iSCSI storages)
• Vendor brands (DELL, IBM, HP, INTEL, CISCO, 3COM, LINKSYS, NETGEAR, etc.) on desktop,
laptop, notebook, handheld device, tower-server, rack-server, Proliant, Blade, Poweredge, SAN,
storage units, and network appliance.
I have ample hardware knowledge and experience.
• Design, deployment, configuration experience of MS App-V 5 application virtualization infrastructure
• Sequencing experience application for MS App-V 5.
• Experience in deployment and administering MS WSUS technology
• Configuration and maintenance of Active Directory and group policy.
• TCP/IP network communication and Microsoft network services (WINS, DNS, DHCP, RAS, RRAS).
• Experience with HP Dataprotector, HP, DELL and IBM management software
(IBM Tivoli, HP System Insight Manager, DELL OpenManage), Microsoft SCOM.
• All MS operating systems: operation, managment, system planning/designing/testing, deployment,
migration, integration, troubleshooting/problem resolution and performance tuning/optimisation.
• Migration from SBS server and from old NT system
• ITIL v3, Microsoft MSF and MOF
• Good experience in 1st
/ 2nd
/ 3rd
level and VIP user (top level user) support
• Experience in Wintel Technical Team lead (IBM)
• Worked in teams/standalone positions, both as a managed specialist and as a project leader.
• 4 years using the Peregrine Digital Workflow Service Center ticketing and escalation system according
to requirements in a multicultural enterprise environment; 1 year with Remedy (IBM),
VMware Service Center 9 and experience with other helpdesk/incident management systems
• Experience of MS Visual Studio Reporting Designer environment.
• Highly skilled in Microsoft Office applications (Word/Excel/Powerpoint/Outlook/Visio).
• Experience in teamwork in a multicultural enterprise environment
• 5 years as Microsoft Certified Trainer (MCT), led courses, consulted and provided specific technical
suppport. Taught engineers and system administrators.

2. Careerhistory: 03/2016 – Headstart IT (London, UK)
Server, Network Support Engineer
• Provide 1st
/2nd
/3rd
line support to clients, Remote support for users
• On site engineering
• Deployment wide variety of software, hardware, network equipment, printer/WiFi/router/mobile device
installation, configuration
• Migration projects of our customers
06/2013 – 12/2015 Trilogy Technologies (formerly: B2Lateral) (London, UK)
Managed Services Engineer
06/2014-12/2015 Managed Services/Monitoring Team
• Monitoring our managed services client environments escalating cases to helpdesk/customer teams
and our internal teams
Senior Professional Services Consultant
• Provide 2nd
/3rd
line support to company customers, provide assistance to 1st
level colleagues
• Participated in both internal and external projects as senior server specialist
• Build/maintain Test/Demo environment, build/support test systems deployments
• Creating technical presentations, training of customers’ technical staff, teaching junior colleagues
08/2012 – 11/2012 LANZ (London, UK)
2nd
/3rd
line Support/Datacentre Engineer Investec Bank
• Provide 2nd
and 3rd
line support at Investec Bank’s London Office, engaged in server administration and
maintenance (Win2003/2008/R2, Exchange 2010, Citrix PS4.6/XenApp 6, VMware vSphere 4/5).
• Datacentre operations on our 1500 servers.
01/2010 – 05/2011 Rendszermérnök Csoport Kft (Budapest, HUNGARY)
Freelance System Engineer (CEO) Small Business sector with partner IT companies
• Provided 2nd
line support to small/medium companies ranging from 5 to 200 employees.
• Engaged in server administration and maintenance (SBS, Exchange, SQL), application support (Outlook,
Office browsers, ERP and custom built).
• Design and implement virtualisation environments, installing and configuring ESXi/VCenter 4.1, migrating
storage and network infrastructure (Windows 2003, SQL 2005, Exchange, SBS).
05/2009 – 12/2009 IBM (Székesfehérvár, HUNGARY)
Technical Leader, System Engineer Wintel II Team
• Lead a technical group of 8 strong system admins (junior colleagues), project management.
• Administered/managed Windows 2000/2003 servers of our Danish customers (banking, manufacturing,
freight/logistics/transport, health/hospital, campus, public sector).
04/2005 – 04/2009 EDS (HP) (Budapest, HUNGARY)
Reporting System Administrator
08/2008 - 04/2009: Management Reporting Team
• Administering, running, controlling reports.
• Developing new leveraged reports.
• Migration of old reports.
• User Support, error handling, problem solving.
2nd
and 3rd
line Support Engineer, Exchange System Engineer
04/2007 - 08/2008: KRAFT Team
• Migration support for various customer MS Exchange systems of version 5.5-2003.
• Operating and managing the new system, server monitoring and administration.
• User support, handling customer’s VIP users (dedicated role).
• Controlling and checking the backup/restore process.
• Generating analytics and reports.
04/2005 - 04/2007: EIT group
• Administering, operating and supporting the EDS/FŐTÁV account’s Exchange 2000 system.
• Administering, operating and supporting the DSM account’s Exchange 5.5 global system.
• User problem solving on all account
• Supporting all accounts’ VIP users (senior managment).
04/2001 – 03/2005 Humansoft (Budapest, HUNGARY)
System Integration Engineer, Trainer
• Supporting various business partners and customers.
• Technical preparation of new tenders (presales, sales technical support).
• Processing migrations, technical measurements and assessments, technical security audits, planning new
systems, making system plans and architectural plans/diagrams.
• Implementation/documentation, project management
• Handover to operations team, supporting infrastructure, training, leading courses.