Integrated, managed solutions to ensure high availability of your IT Operations – from infrastructure management and 24/7/365 monitoring up to application maintenance. Check out the presentation to learn more.

1. INTELLIGENT – EFFICIENT – COMPETITIVE
SOLUTIONS FOR YOUR IT OPERATIONS
Monitoring
Services
Server &
Desktop
Infrastructure
Management
Services
Virtualization,
Storage &
Backup
Application &
Databases
Network
Management
Telecom
Network
Services

2. INTEGRATED SOLUTIONS
FOR YOUR IT OPERATIONS
HOW WE WORK
WE ARE EXCELLENT AT
The Solutions for Your Needs
Identifying your goals and together developing our plan that en-
sures those goals are met, we are delivering flexible custom-tailored
IT solutions and services that meet your unique client requirements.
We Enable Solutions for Lifecycle Support
We are experts at using frameworks (tools, resources,
methodology) to manage and support our services for you –
from design to operation.
We Provide Complete IT Services
We are strong both in software development and infrastructure
management to create integrated solutions with more than
10 years of practical experience.
We provide variety of services to create personalized solutions
for your needs, covering areas from infrastructure support up to
application maintenance.
Understand
Demand
Build
Custom
Solution
Deliver
Services

3. With about 300 IT engineers on the board and 5 delivery
offices in Ukraine, Infopulse operates one of the largest IT
Operations outsourcing center in Ukraine delivering its services
to the largest European banks, telecoms and governmental
institutions – with success since 2007. We can take care
of securing reliability and faultlessness of your whole IT
infrastructure – 24 hours a day, 365 days a year.
We offer a full spectrum of IT infrastructure services,
including deliveries for particularly business critical systems
and are providing extra security against prolonged operational
downtime. We enable your internal IT department concentration
on the key business needs, planning of the development and
improvement of the infrastructure. Our experienced specialists
in more than 40 technical domains and 25 service areas are
ready to take your IT systems in operation and organize effective
users support, support of software and hardware.
Infopulse Ukraine is a part of Nordic IT-group EVRY (with
more than 40 years of experience in IT operations business and
more than 10000 employees), and can offer world-class delivery
capabilities combined with the benefits of nearshoring.

4. OUR MANAGED SERVICES
24/7
Operations
On-Call
Support
Extended
Business
Hours
SLA-
Based
Delivery
Models:
Dedicated
Teams
• Service Operations
• Implementation Services
• Security Management
• Windows/Unix Infrastructure
• Applications & DB operations
• Network, Virtualization, Storage
• Desktop management
• Security reporting, analysis
Redundant Monitoring Centers
• Network, Servers, OS Monitoring
• Applications and DB Monitoring
• Customer Enquiries SPOC
• Notification and escalation
• Service Availability and Perfor-
mance Monitoring
• Event and requests management
• Security Monitoring and Reporting
• Service Desk
Monitoring & Customer Care Services
Infrastructure Management

5. OUR CORE COMPETENCES
Networking and Monitoring
• Cisco IOS/NX-OS
• Check Point NGX
• Crossbeam COS/XOS
• CA NSM
• Microsoft SCOM
• HP NNM
Server and Desktop
• Microsoft Server Family
• Microsoft SCCM
• RedHat Enterprise Linux
• Oracle Solaris OS
Virtualization, Storage, Backup
• VmWare, Microsoft Hyper-V
• Microsoft VMM
• Hitachi, IBM AIX
• IBM Storage Manager
• HP Data Protector
Applications and Database
• Microsoft Exchange,
SharePoint, UAG
• Citrix XenServer, XenDesktop,
XenApp
• Microsoft SQL
• Oracle
• Sybase

6. Platforms
Support
FULL SOLUTION LIFECYCLE
SUPPORT MODEL
Applications
Maintenance
Implementation
and deployment
Solution
design
Fixed Price
(per Application Instance and Server)
T&M Model
(for Architecture, Design and Implementation)
• Consolidation and virtualization
• Performance and scalability
• Business continuity and
disaster recovery
• Audits and optimization
• Consolidation and virtualization
• Performance and scalability
• Business continuity and
disaster recovery
• Audits and optimization

7. • Solutions integration
• Migrations and Upgrades
• Application packaging and
lifecycle support
• Consultancy Services
IT OPERATION SERVICES FOR MICROSOFT SOLUTIONS
Applications Design
and Maintenance
Platforms and Hosting
Operation Support Focus Areas
SharePoint
System
Center
MS Dynamics
Windows
Server
Collaboration (Exchange and Lync)
Database Management (SQL)
Virtualization and Storage
Networking

8. SCCM INFRASTRUCTURE AND APPLICATION SUPPORT FOR
LEADING FACILITY MANAGEMENT PROVIDER
Area
Microsoft System Center.
Client background
The leading service and facility management provider in
Nordics, offering all the support services necessary for a
company or public body to work smoothly and effectively.
About 2500 workplaces, 4700 active users, 14 SCCM
2007 servers.
Delivered Service
• Solution integration and platforms support
• 2+ years 8x5 daily operation
Key deliveries
• Operating system deployment
• Operating system remote reinstallation
• Software packaging & deployment
• Operating system and Software updates
• Power management
• Software and Hardware Reports
Business value
• Manageability of the IT infrastructure
• Operational cost reduction
• Optimize software and hardware investment
• Clear process of software management
• Compliance and settings management

9. MAIL SYSTEM MIGRATION PROJECT
FOR GLOBAL MEDICAL EQUIPMENT MANUFACTURER
Area
Exchange.
Client background
Global medical technology company and leader in develop-
ment, manufacturing and supply of products and therapies for
kidney and liver dialysis required to consolidate all its mail hubs
world-wide into one centralized managed solution.
Delivered Service
• Dedicated project team
• Project timeline: July 2012 – September 2013
• Project implementation from design to handover into operation
for further support
Key achievements and deliveries
• Deployment of up-to-date centralized Exchange environment
• Mailbox migration (8000 mailboxes in 6 locations across
3 continents) without service interruption
• Old environment decommissioned
• Handover to operation for further solution support
Business value
• Consolidated mail environment
• Improved access, reliability and scalability
• Operational cost reduction
• Improved operational efficiency and productivity
by implementation of new solutions
• Full solution support and maintenance after implementation

10. SHAREPOINT FOR LEADING
FINANCE SERVICES PROVIDER
Key achievements and deliveries
• Installation of SharePoint 2013 for 1400+ users
• Migration and upgrading of content: 2 content DB, 2 site-collections
• Upgrading web-applications
• SharePoint application publication to the Internet
• Configuration of UAG Server and Quest Defender (one time password
service) for 2-factor authentication of internal and external users
Business value
• Improved flexibility, scalability and increased browser compatibility
• Improved stability and security
• Better mobile and collaboration experience
• Improved integration with other MS products (Lync, Exchange,
Office 2013)
• Improved social features
Area
Social Enterprise – Microsoft SharePoint 2013
Client background
Leading financial and bank services provider on Nordic
market with more than 120 branches in Sweden, Denmark,
Finland and Norway required to upgrade the SharePoint ver-
sion from 2010 to 2013 to improve security and functionality
of the solution.
Delivered Service
• Migrations and Upgrades
• Project timeline: July 2013 – August 2013
• Dedicated project team
• Project implementation from planning to closing

11. Client background
EVRY is one of the leading IT companies in
Sweden delivering service to number of large gov-
ernment companies and national scale institutions
(telecommunication, transport, post and trade).
Business challenge and solution
Monitoring Operation Center (MOC) based
on 2 redundant sites for the effective verifica-
tion of availability and performance validation
of IT infrastructure environment (around 50000
instances of server and network equipment)
in 24x7x365 mode.
Service Delivery model
• SLA-based/Dedicated teams
Type of services
• 24x7x365 monitoring within defined SLA’s
for a response time
• System and agents management
• Event management (analysis of false-positive
and typical cases)
Business value
• Monitoring of IT environment as continuous
service based on a sites redundancy
• Scalability up to 200K of monitoring objects
• Flexible discount model depending on
a volume
• Financial responsibility for service reliability
Duration:
since
2007
24/7
365
days
EVRY MONITORING SERVICES (SWEDEN)

12. FOLLOW US
facebook.com/infopulse
twitter.com/infopulse_ua
linkedin.com/company/infopulse
infopulse.com.ua
CONTACT US
Infopulse LLC
24, Polyova Str.,03056 Kyiv, Ukraine
+38 044 457-88-56
info@infopulse.com.ua