Sonata Software helps your business in giving a digital makeover. Its Infrastructure Management Service is unique as it offers integrated options from consulting to implementation along with comprehensive RIMS. Sonata Software provides Remote Data Center Services from India to one of Europe’s leading Data Centre service providers.

1. Infrastructure
Management
Services

2. Infrastructure Management Services
Sonata has been providing Remote Data Center Services from India to one of Europe’s leading Data Centre service providers.
Services include an array of technologies for two large data centres having about 1500 servers. These services are spread across
various platforms, hosting databases and applications with 250 TB of storage. Compliant with ITIL processes, Sonata services
have helped this customer measurably reduce operating costs.
Overview
In the current, rapidly developing online business environment, developing a forward-thinking IT Infrastructure Management strategy
is vital to achieve planned growth. IT partnerships therefore, are crucial for business success. With over 15 years of experience and
30+ customer engagements, Sonata has the bandwidth to extract and deliver the best from IT infrastructure for your enterprise. We
leverage our in-depth industry knowledge, best practices, technical expertise, and Global Delivery Model to offer consultancy, design,
implementation, and Remote Infrastructure Management Services (RIMS) that matter. This comprehensive, consulting-to-sustenance
range of Infrastructure Management Services is Sonata’s unique strength.
Offering
Sonata’s IMS offering is unique as we offer the entire gamut of services from consulting and implementation to sustenance services.
We offer comprehensive RIMS.
Sonata Infrastructure Management Services Offering
Consulting Services
• Enterprise Architecture Consultancy
• Process Consultancy
• DR/BCP Consultancy
• Cloud Consultancy
• Infrastructure Audit and consultancy
• Security Audit and Consultancy
Project Services
• Infrastructure Setup
• Design and Deployment
• Upgrades
• Migrations
• DR/BCP Implementation
• Enterprise Management Systems
• Cloud Services
Sustenance Services
• Service Desk/Help Desk
• Server and Database
• Backup and Restoration
• Applications and Storage
• Mail and Messaging
• Network and Security
• Cloud infrastructure
• Enterprise Management System
Delivery Architecture
Service Management
Database Management
Storage Management
Back and Restore
Application Management
Messaging Management
Network Management
Security Management
Asset Management
Desktop Management
Helpdesk Management
Vendor Management
Service Offerings
Managed
Services
T & M Fixed Cost Output/Catalog Based
Point
Solutions
Engagement
Model
Dedicated
Model
Shared
Service Model
Engagement
Model
Delivery
Methodology
RIMS (Offshore)
Complete
Onsite Presence
Hybris Model
Client
Comprehensive RIMS Offering to Reduce Cost and Improve Service Quality
One of Sonata’s clients - a leading chain of fast food restaurants in the U.S., has recently extended the contract
for 5 more years. Sonata’s RIMS for this client include Management of Applications, Assets, Server Hosting,
and Technical Helpdesk.
BENEFITS: The customer recorded about 40% cost savings and experienced improvements in service quality.
Savings generated by Sonata enabled the client to open 20 new restaurants leading to additional annual
revenues.

3. Sonata Technology Expertise
Sonata has proven expertise across a broad range of domains and technologies.
Windows
UNIX
(Solaris,
HP-UX, AIX),
LINUX
Platforms
Microsoft
Exchange
Unified
Messaging/OCS
Lotus Notes
Open Source
Messaging Tools
Messaging
Systems
VMware
Hyper V
Citrix
Virtualization
LAN/WAN/MAN
Security, Audit,
Compliance
Networking/
Security
HP Open View
BMC Remedy
Microsoft SCOM,
SCCM, SCVMM
Enterprise
Management
Systems
MS SQL
Server, DB2,
Oracle, MySQL
Databases
Azure /
AWS
Office 365
Cloud
Alliances
Sonata leverages its partnership with global technology leaders to deliver efficient solutions and services to its clients.
Why Sonata
In summary, working with Sonata is a definite value-add because we offer:
• Guaranteed Cost Reduction through different offshoring models, additional Y-O-Y saving through productivity improvement and
new technology adoption
• Proven track record in 24X7 IT Support: Providing 24X7 support services to multiple customers across USA, Europe, India using
global delivery model
• Deep IMS Capabilities: End-to-End service capabilities like Consulting, Projects, Managed Sustenance services with certified
consultants in wide range of Tools and Technology
• World-class GDCs that offer secure RIMS
• Alliance with industry leaders like-Microsoft, HP, Oracle, IBM, Redhat, Novell, VMware
• Best-in-class ODC processes – ITIL Best practice based service delivery
• Proven track record in running offshore based IT Support Services (Service Management processes are ISO/IEC 20000-1:2011
compliant and Information Security Management processes are ISO/IEC 27001: 2005 compliant)

4. in f t
NORTH AMERICA | EUROPE | ASIA | ANZ
ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge,
technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods
industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer
engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across
both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want
to make an impact on their businesses, with IT.
APS Trust Building, Bull Temple Road
N. R. Colony, Bangalore - 560 019, India
T: +91-80-6778 1999 | F: +91-80-2661 0972
www.sonata-software.com
For more information write to us at:
info@sonata-software.com