Founded in 2009, Step FWD IT aims to make IT easy by tailoring their services to customers' needs through proactive solutions. They leverage technology leaders to deliver optimized solutions and provide visibility into IT performance and costs through transparent billing. Step FWD IT's proven approach reduces business risks and costs through reliable, available systems while improving productivity and cash flows with predictable monthly costs.

1. // IT The way YOU Want it

2. // About Us
 Founded by Chris Mannering 2009
 We Make IT Easy
 Tailor our services to our customers needs
 Proactive Solutions
 Leverage technology leaders to deliver solutions
// www.STEPFWDIT.COM.AU

3. Investment into technology
• Today’s businesses rely heavily on computers.
• Investing in the best computer hardware and
software that money can buy, doesn’t guarantee
smooth running.
• With the constant developments in IT, it’s difficult for
small to medium-sized business owners to keep up
with the latest technology.
// www.STEPFWDIT.COM.AU

4. IT Maturity Model
Proactive Managed Unity
Chaotic Reactive
Ad hoc Component Workload view Service view Business
Notification via view Predict, prevent Monitor & Process view
user calls problems report on Link IT &
Fire fighting services Business
No Centralised Trending
helpdesk Alert Service level processes
Availability
No monitoring management agreements Report in
infrastructure Capacity business terms
Siloed
management responsibility planning Measure
efficiency &
for effectiveness
technology
Weigh costs
against benefits
& Risks
Continuous
service
improvements
See IT As a Cost – See IT as an Investment
// www.STEPFWDIT.COM.AU

5. IT Maturity Model
Chaotic
Ad hoc
Notification via user calls
No Centralised helpdesk
No infrastructure management
// www.STEPFWDIT.COM.AU

6. IT Maturity Model
Chaotic Reactive
Ad hoc Component
Notification via view
user calls
Fire fighting
No Centralised
helpdesk Alert monitoring
No infrastructure Siloed
management responsibility
for technology
// www.STEPFWDIT.COM.AU

7. IT Maturity Model
Reactive Proactive Managed
Chaotic
Ad hoc Component Workload view Service view
view Predict, prevent Monitor &
Notification problems report on
via user calls services
Fire Trending
No fighting Availability Service level
Centralised management agreements
helpdesk Alert Capacity
monitoring planning
No
infrastructure Siloed
management
responsibili
ty for
technology
See IT As a Cost – See IT as an Investment
// www.STEPFWDIT.COM.AU

8. IT Maturity Model
Proactive Managed Unity
Chaotic Reactive
Ad hoc Component view Workload view Service view Business Process
Notification via user Fire fighting Predict, prevent Monitor & view
calls
No Centralised Alert monitoring problems report on Link IT &
helpdesk Siloed Trending services Business
No infrastructure responsibility for Service level processes
management
Availability
technology agreements Report in
management
Capacity business terms
planning Measure
efficiency &
effectiveness
Weigh costs
against benefits
& Risks
See IT As a Cost – See IT as an Investment
Continuous
service
improvements
// www.STEPFWDIT.COM.AU

9. Step FWD // IT Approach
• Step FWD IT accepts
accountability
• Establish SLA based on
busines requirements
• Manage transformation • Optimisation
• Meet Key stakeholders to • Proactive management and
discuss IT and business monitoring of systems and
performance and direction devices
• Establish transformation plan • Give you visibility
to support business • Show IT Performance
requirements
• Transparent Billing
• Remove current IT
challenges
// www.STEPFWDIT.COM.AU

10. // The Step FWD // IT
Proven Approach Delivers
• Reduce Business Risk
– Improves the network, systems and apps reliability, availability and performance
– Reduces the risk of unexpected IT network, systems, apps failures
• Reduce Costs
– Reduce the actual cost of sudden, unexpected IT Failures and onsite visits
– Minimise opportunity costs associated with network, systems or apps failure; strengthens competitiveness
– Reduces overall costs of the IT function and IT Service fees
– Reduce the Total Cost of Ownership (TCO) of your IT equipment
– Improves overall return on investment in IT
• Smoother Cash Flows
– More predictable budgeted monthly costs (down to the single users)
• Improves IT Productivity
– Improve utilisation & Job satisfaction of IT Professionals on more strategic projects
• More socially responsible
– “Greener” approach to IT Management
• Substantially more than an insurance Policy
// www.STEPFWDIT.COM.AU

11. // Disaster Recovery
• Only 35% of SMBs have a comprehensive disaster-
recovery plan.
• Fewer than 10% have crisis
management, contingency, business recovery and
business resumption plans.
• 2 out of 5 businesses that experience a disaster will go
out of business within 5 years. –Gartner 2011
// www.STEPFWDIT.COM.AU

12. // Disaster Recovery
// www.STEPFWDIT.COM.AU

13. // Cloud
// www.STEPFWDIT.COM.AU

14. // IT The way YOU Want it!
Easy – Proactive – Tailored
// www.STEPFWDIT.COM.AU