The document summarizes a presentation by the Alliance Group for their student residential solutions business called 'Live With Us'. It outlines their mission, vision, and objectives to expand 3-fold in the next 2 years. It also discusses their business structure, IT strategy options, minimum IT requirements, how IT can add value through a balanced scorecard approach, evaluating their website, budgeting and finances, technology roadmap, and conclusion emphasizing alignment of IT with business goals and excellent customer service.

1. ALLIANCE GROUP PRESENTATION Team Members:

2. ‘ LIVE WITH US’ Student Residential Solutions WWW.LIVEWITHUS.CO.UK

3. MISSION STATEMENT

4. VISION STATEMENT & OBJECTIVES Our vision is to expand the business by 3 folds in next 2 years by implementation of TQM practises for building partnerships and over all stakeholder satisfaction.

5. BUSINESS STRUCTURE & OVERVIEW

6. IT STRATEGY OPTION 1 OPTION 2

7. MINIMUM IT REQUIREMENTS Hardware: 5 terminals: Computers, printers, faxes, scanners,laptop etc. Software components: (a)Systems software eg. Operating system , utility programs like virus checks (b)Application software- Designed specific for the business.eg A website, customer support software system, marketing etc. Internet & Intranet access for external & internal e-mailing. E-banking system for payments and receipts Phone system comprising of Blackberry, portable PDA, smart phone etc.for flexibility

8. ADDING ‘IT’ VALUE TO OUR COMPANY

9. The Balanced Score Card

10. Translating our strategy into an IT Balanced Scorecard Atam,Elena,Mirabel,Jullie Perspectives Objectives Measures Initiatives Outcome Financial Maximise & improve profitability, net income. Reduce technology overheads cost Revenue growth, profit margins, cash flow, ROI,ROCE,EVA. Cost. Compliance with budget for hardware,software,consulting. The budget must be consistent with the strategic plan. Increased revenues, profits, shareholders values then dividends. Customer Increase customer base. Establish & maintain a good image & reputation Customer satisfaction. Customer retention. Market share Incorporate stakeholder feedback to obtain their perspective. Provide timely & accurate responses to customers request More satisfied customers, product/service leaders. Internal Processes: Operational Performance To maintain a high system performance to deliver timely services Quality, performance, value of service. Eg. website /other software. Improve data accuracy,update &upgrade new internal systems. Eg. Accurate & timely info. improved systems for mgt,staff,end-user

11. Translating our strategy into an IT Balanced Scorecard This will enhance the support of business processes and give our company competitive advantage over competitor as the business will be transformed through responsive organistional dynamism Perspectives Objectives Measures Initiatives Outcome Innovation & Learning: Talent management Developments Maintain a skilled & productive workforce to operate. Develop & deliver continuous improvement and prepare for future challenges to improve performance Employee satisfaction. Staff retention Skills set/ capabilities. Technical performance of new applications & their productivity. Regularly upgrade IT skills through training/devt. Inorder to use new approaches. Conduct cost-efficient research into emerging technologies & their suitability for the business IT employee expertise improved. Constant update of application portfolio, hardware & software.

12. Using BSC to Evaluate our Website rating Using BSC to evaluate our processes The digital Dash board Categories Factors to be examined Technical Net mechanics: Links,spell,HTML check,Browser,compatibility,load time Link Popularity : Google links, Altavista Legal Compliance :copyright disclaimers,trademark,privacy,site usage, User friendliness Web mobility :eg home button on all pages,site map/index, available theme Ease of contact :direct email,address,tel /fax no. etc Site attractiveness Web interface :eg clear & readable text, too long scolling pages Tangibilising of products :Virtual tours,testimonials,photo gallery, news releases Marketing Effectiveness Mrkt. Info : Current & timely info, separate link page, map directions,contact info gathered of site visitors. Globalisation : hyperlinks to partnering firms, foreign language, special interest sites, FAQ, inquiries Trip planner : eg. Getting around, local weather information

13. DIGITAL DASH BOARD SYSTEM

14. BUDGETING AND FINANCE

15. BUDGETED ANNUAL FIGURES TURNOVER: £ 1,038,000 (LESS) VARIABLE COSTS £ (353,000) GROSS PROFIT £ 685,000 (LESS) FIXED COSTS : £ (450,000) (LESS) INTEREST £ (30,000) (LESS) DEP/ AMORT £ (100,000) NET PROFIT £ 105,000

16. Technology Roadmap Guiding Principles: Improvement of operational efficiency . Enhancement of customer responsiveness. Security and privacy compliance. 2-3 year horizon of the road map. Current Technology: Hardware, software Website, internet E-banking Phone Software application All the types of technology are functioning up to standards. Gap Analysis: Business challenges and opportunities with new technology. Provision of proven and cost effective technology. Innovation and experimentation. Technology Landscape: Investing in R&D depending on the “Live with Us" growth. Future technology: Future technologies that are out there will be adopted. Migration Strategy: Elimination of components that : Obsolete Inflexible Expensive Do not meet strategic direction Governance: Strategic: Executives are to ensure the alignment with objectives. Tactical: IT staff responsible for execution of Roadmap strategy.

17. CONCLUSION We understand that in real life and real time, collaborations and strategies can fail to deliver desired results due to differences of strategic intents, culture and ideology. We strive for success in this turbulent market and this is what will guide us: Alignment of IT with rest of the business for Competitive Advantage Delivering excellent customer services with the usage of excellent IT and Non IT systems Adoption of customer paradigm Progress and effectiveness measurement at all times Creation of barriers that would isolate competitors

18. WWW.LIVEWITHUS.CO.UK