Computergate offers comprehensive IT managed services, including hardware maintenance, software licensing, and on-site support, designed to enhance business productivity and minimize downtime. By outsourcing IT support, companies can access specialized skills, reduce costs, and focus on core tasks, with guarantees of 24/7 availability and tailored service level agreements. Their process includes audits, planning, implementation, and ongoing support to ensure that all IT needs are effectively met.

1. managed services . web host-
ng . hardware maintenance .
oftware licenses . managed
rint . on-site services . enter-
rise solutions . helpdesk . part
management . vendor services
IT consulting & outsourc-
ng . Computergate.
Making IT Perfect

2. why should you care about your IT infrastructure?
The cost of an IT outage is too high consisting of direct
& indirect financial impact - Can you afford it?
un
Loss of
er t
sa
m rac
tis
s
fie
sto att d
Customers cu
cu o
w et
sto
ne ilur
m
er
fa
s
Harm to Downtime affect-
company image, ing employee
humiliation productivity
Loss of
Important Infor-
mation/data
corruption
Source: Reid, R., Fraser-King, G., Schwaderer, D. (2006)

3. why outsource IT services?
Access to latest
IT support reliability, technology
no sick leave & holi-
day leave to deal
with
Save time & effort by not going
through recruitment process Access to various IT
skills giving you full IT
Increase productivity support coverage
as staff focus on core
tasks only
Avoid spending
AUD100,000++ Avoid acquiring the
annually by not hous- wrong IT person if
ing an IT manager technical skill is not
your specialty
Access to best IT skills at minimum cost but still
being provided flexibility & quick response

4. why choose us as your IT support provider?
Cost-Efficient High Technology
- We rely on the latest technology to ensure you have the best IT
Various SLAs allow for IT support
budget setting & service
level is tailor-matched - Extensive experience in IT support industry having taken care of
to your IT needs IT infrastructure of a small company to a multinational corporation,
giving you the assurance that your IT infrastructure is in good hands
Great Availability
- Our helpdesk is available 24/7 - guaranteed no long wait!
- Greater IT support reliability as we own our own helpdesk & remote monitoring centre,
ensuring your IT issues can be taken care of almost instantly
- Greater IT support coverage - with our unique IT skills we are able to provide complete
IT solutions ranging from software to hardware part & to entire IT infrastructure
- No break/fix, proactive support 24/7, reducing downtime as most issues are prevented

5. Computergate Services
Computergate
IT Managed Vendor Enterprise IT Products
Services Services Solutions
all IT equipment & Hardware Part
hardware support & Management Software Licensing Consumables
maintenance
System & Network In-
tegration (incl. iPhone, Maintenance Technology Solutions Hardware
Blackberry sync.)
Web services (e-mail, Multi-vendor, currently
internet, web hosting) in partnerships with Education Solutions Software
over 10 vendors
Co-location Entire IT infrastructure
& Relocation Management
Managed Print
Services

6. How do we deliver our commitment to helping you?
Automated
Escalation Process
Online Service Log
Remote Monitoring Support via
& Assistance 24/7 Computergate website
On-site Support E-mail Support
Reporting of Activities
Alerting & Proactive
Phone Support /
Support
Helpdesk 24/7

7. Don’t know which of our services are right for you? We do!
We are able to determine what’s right for you. The following procedure is how:
1. Audits/Reviews 2. Design & Planning 3. Implementation
Architecture
Project Planning Service Configuration
Performance
Best IT solutions tailor-matched to your needs
Unit
Solution Deployment Post-Deployment Support
System
4. Testing 6. Support &
5. Deployment
Maintenance
We ensure that not only you’re provided the right service from us, but your
needs are always taken care of by choosing the right processes for you to
ensure smooth business operations
Remember, consultation is FREE!

8. Testimonials from some of our customers
“We are very pleased to have found
“Computergate was a logical the level of service and support that
choice for us. We have an IT offi- Computergate has provided us.
cer to meet most of our needs, but They take the time and trouble to
being a smaller and independent understand the needs of a customer
part of the University of Melbourne, before offering the best solution to a
we needed resourcing assistance problem.”
to cover staff leave. Computer- -Jonathan Yin - IT Manager
gate have provided us with so
much more however. Their techni-
cal knowledge has been of great
value and they understand how
we operate. We made a good
relationship choice in working with “Computergate. A refreshing and
Computergate.” pro-active organisation to deal with,
-Greg Carter - and one that raises the bar in provid-
General Manager Corporate ing that all important level of basic
Services customer service.”
-David Gaul - Manager M.I.S
Go to our website for more testimonials

9. Talk to us
1300 748 663
www.computergate.com.au
twitter: @computergate