This document discusses eBay's efforts in mobile commerce (m-commerce). It notes that the rise of mobile devices has allowed consumers to make purchases from anywhere, leveling the playing field for comparison shopping. The document outlines eBay's success in m-commerce, including generating $1.5 billion in mobile sales in 2010. It details eBay's mobile apps and strategies to influence consumer purchasing decisions beyond just allowing searches and purchases. This includes inspiring browsing through features on the eBay Fashion app to digitally "try on" outfits. While eBay has found success, it must continue innovating to stay ahead in the fast-changing mobile space.
A thought paper on how the social media revolution is changing consumer behavior and the practice of shopping online and offline. Written by David Bear and Mike Szabo of Atmosphere Proximity and presented by the Digital...
The Shopping Mindset of the Mobile ConsumerLee Hanxue
The document discusses findings from a survey about mobile shopping behaviors. Some key points:
1) While many consumers own smartphones, mobile shopping experiences still need improvement in areas like usability and security. Shopping app usage is currently limited.
2) Smartphones are commonly used to locate stores, research products and prices before visits and in stores. Over 60% of smartphone owners have made purchases on their phone.
3) Common pre-store shopping activities on smartphones include checking store locations, sales, competitive prices, browsing online stores, and reading reviews. In-store activities focus on coupons, price checks, and further product research.
4) Mobile shopping is expected to grow significantly in the near future
Showrooming, étude sur l'utilisation du mobile en magasin - Le Mobile Assiste...Bertrand Jonquois
SHOWROOMING AND THE RISE OF THE MOBILE-ASSISTED SHOPPER SEPTEMBER 2013
Une récente étude de la Columbia Business School part d’un constat désormais bien connu : 21% des individus utilisent leur téléphone lors de leurs achats en magasin.
Researchers tlooked at the attitudes, shopping patterns and motivations of 3000 leading-edge consumers in the U.S., UK and Canada. The goal was to better understand how mobile devices are impacting in-store shopping habits by identifying those shoppers most likely to have “showroomed” — visited a store and saw a product they liked, but then purchased it online instead of from the store, and by outlining actions retailers can take, such as loyalty programs, price matching, free shipping and mobile payments to encourage consumers to open their wallets in-store.
The results paint a clear picture of today’s mobile assisted shoppers – or M-shopper – and debunks commonly held assumptions many brick-and-mortar retailers make about retail show roomers. Some of the highlights include:
Showrooming isn’t just for the Millennial Generation: Contrary to popular belief, 74 percent of M-shoppers are older than 29 years old.
Mobile devices can actually improve the chances of an in-store purchase: More than 50 percent of M-Shoppers are more likely to purchase a product in-store when their mobile device helps them find online reviews, information or trusted advice.
Price isn’t always the most important factor: Although “price checking” is the number one action of M-Shoppers, convenience, urgency, and immediacy are the top three reasons why M-Shoppers will buy in-store even if they find the same product cheaper online.
Loyalty programs are worth more than just their points: 48 percent of M-Shoppers say that being a member of a store’s loyalty program makes them more likely to purchase products in-store, despite equal or cheaper prices online.
In this article, we will gain a better understanding of this mode of Social Commerce: 1. The Continuous Rise 2. How It Works? 3. The Role of Influencers 4. Benefits for Consumers and Businesses 5. The Rise of the Entrepreneur 6. Future and Challenges 7. What It Means for You? 8. The Role of AR, VR, and AI
my e-commerce notes of full syllabus is prepare by me...under gidence of mr sachin sir..i am very glad to upload thid dacument in slideshare ...its very helpfull for student...
E-retailing involves selling products and services online directly to consumers. Some of the major e-commerce companies in India include Myntra (fashion), Flipkart (general merchandise), Amazon India (general merchandise), Snapdeal (general merchandise), Paytm Mall (general merchandise), Jabong (fashion), Yebhi (fashion and accessories), HomeShop18 (electronics and home goods), Infibeam (books, electronics, gifts), Rediff Shopping (general merchandise) and others. These companies offer a wide range of products across multiple categories online with payment options and delivery to customers.
Social networks are well-established, as is e-commerce, but it’s only now that we’re seeing the meshing of the two and a great deal of hype around the possibilities. This report charts how retailers and other brands are using the social graph to engage consumers wherever they may be—creating more personal, accessible experiences—and to amplify word-of-mouth.
“Social Commerce” examines three key trends: the rise of Facebook commerce (retailers selling directly on Facebook), overlaying the social graph on e-commerce sites and introducing that social graph to the brick-and-mortar world. It looks at what innovative retailers and others are doing in these areas, as well as what’s driving each trend and the significance and potential for marketers. It also spotlights things to watch in this space, from apps that enable sharing while shopping to Facebook Credits.
In addition to desk research, we interviewed experts and influencers in research, technology and business, and conducted a quantitative survey in the U.S. and the U.K. The survey used SONAR™, JWT’s proprietary online research tool, to poll 971 adults aged 20-plus from May 20–June 1, 2011.
A thought paper on how the social media revolution is changing consumer behavior and the practice of shopping online and offline. Written by David Bear and Mike Szabo of Atmosphere Proximity and presented by the Digital...
The Shopping Mindset of the Mobile ConsumerLee Hanxue
The document discusses findings from a survey about mobile shopping behaviors. Some key points:
1) While many consumers own smartphones, mobile shopping experiences still need improvement in areas like usability and security. Shopping app usage is currently limited.
2) Smartphones are commonly used to locate stores, research products and prices before visits and in stores. Over 60% of smartphone owners have made purchases on their phone.
3) Common pre-store shopping activities on smartphones include checking store locations, sales, competitive prices, browsing online stores, and reading reviews. In-store activities focus on coupons, price checks, and further product research.
4) Mobile shopping is expected to grow significantly in the near future
Showrooming, étude sur l'utilisation du mobile en magasin - Le Mobile Assiste...Bertrand Jonquois
SHOWROOMING AND THE RISE OF THE MOBILE-ASSISTED SHOPPER SEPTEMBER 2013
Une récente étude de la Columbia Business School part d’un constat désormais bien connu : 21% des individus utilisent leur téléphone lors de leurs achats en magasin.
Researchers tlooked at the attitudes, shopping patterns and motivations of 3000 leading-edge consumers in the U.S., UK and Canada. The goal was to better understand how mobile devices are impacting in-store shopping habits by identifying those shoppers most likely to have “showroomed” — visited a store and saw a product they liked, but then purchased it online instead of from the store, and by outlining actions retailers can take, such as loyalty programs, price matching, free shipping and mobile payments to encourage consumers to open their wallets in-store.
The results paint a clear picture of today’s mobile assisted shoppers – or M-shopper – and debunks commonly held assumptions many brick-and-mortar retailers make about retail show roomers. Some of the highlights include:
Showrooming isn’t just for the Millennial Generation: Contrary to popular belief, 74 percent of M-shoppers are older than 29 years old.
Mobile devices can actually improve the chances of an in-store purchase: More than 50 percent of M-Shoppers are more likely to purchase a product in-store when their mobile device helps them find online reviews, information or trusted advice.
Price isn’t always the most important factor: Although “price checking” is the number one action of M-Shoppers, convenience, urgency, and immediacy are the top three reasons why M-Shoppers will buy in-store even if they find the same product cheaper online.
Loyalty programs are worth more than just their points: 48 percent of M-Shoppers say that being a member of a store’s loyalty program makes them more likely to purchase products in-store, despite equal or cheaper prices online.
In this article, we will gain a better understanding of this mode of Social Commerce: 1. The Continuous Rise 2. How It Works? 3. The Role of Influencers 4. Benefits for Consumers and Businesses 5. The Rise of the Entrepreneur 6. Future and Challenges 7. What It Means for You? 8. The Role of AR, VR, and AI
my e-commerce notes of full syllabus is prepare by me...under gidence of mr sachin sir..i am very glad to upload thid dacument in slideshare ...its very helpfull for student...
E-retailing involves selling products and services online directly to consumers. Some of the major e-commerce companies in India include Myntra (fashion), Flipkart (general merchandise), Amazon India (general merchandise), Snapdeal (general merchandise), Paytm Mall (general merchandise), Jabong (fashion), Yebhi (fashion and accessories), HomeShop18 (electronics and home goods), Infibeam (books, electronics, gifts), Rediff Shopping (general merchandise) and others. These companies offer a wide range of products across multiple categories online with payment options and delivery to customers.
Social networks are well-established, as is e-commerce, but it’s only now that we’re seeing the meshing of the two and a great deal of hype around the possibilities. This report charts how retailers and other brands are using the social graph to engage consumers wherever they may be—creating more personal, accessible experiences—and to amplify word-of-mouth.
“Social Commerce” examines three key trends: the rise of Facebook commerce (retailers selling directly on Facebook), overlaying the social graph on e-commerce sites and introducing that social graph to the brick-and-mortar world. It looks at what innovative retailers and others are doing in these areas, as well as what’s driving each trend and the significance and potential for marketers. It also spotlights things to watch in this space, from apps that enable sharing while shopping to Facebook Credits.
In addition to desk research, we interviewed experts and influencers in research, technology and business, and conducted a quantitative survey in the U.S. and the U.K. The survey used SONAR™, JWT’s proprietary online research tool, to poll 971 adults aged 20-plus from May 20–June 1, 2011.
Emerging trends in E-tailing: A novel perspectiveBella Meraki
E-tailing (or electronic retailing) is the selling of retail goods on the Internet. It is the most common form of business-to-consumer (B2C) transaction. Now it has become the new shopping method. When most of the consumers spend more time for social meetings, entertainments and other recreational activities, there is hardly any time for physical shopping. E-tailing sites provides exclusive feature which no other retail outlets can offer and makes the customer shopping experience new and worthwhile.
1) The document discusses the rise of mobile social commerce and how 50% of Groupon's business is expected to come from mobile in the next two years. It also outlines trends in mobile e-commerce sales.
2) Various mobile social commerce applications are described, including social integration, check-ins, reviews, group buying, and style/shopping feedback apps.
3) A case study discusses how American Express enables social offers for merchants through deals on Facebook and Foursquare.
The document provides details about a study conducted on consumer awareness and satisfaction with online shopping. It includes a declaration, executive summary, introduction, literature review, research methodology and data analysis sections. The study examines consumer awareness and satisfaction with online shopping in India. It uses a questionnaire to collect data from 50 respondents and analyzes awareness levels and information sources about online shopping site eBay. [END SUMMARY]
consumer behaviorThe study of when, where,and how people.docxdonnajames55
consumer behavior
The study of when, where,
and how people buy things
and then dispose of them.
search advertising
Advertising that appears on
the Web pages pulled up
when online searches are
conducted.
C H A P T E R 3
Consumer Behavior: How
People Make Buying
Decisions
Why do you buy the things you do? How did you decide to go to the college you’re attending? Where and how do
you like to shop? Do your friends shop at the same places or different places? How much more likely are you to buy
a product if a bunch of friends “Like” it on Facebook or Instagram?
Marketing professionals that have the answers to those questions will have a much better chance of creating,
communicating about, and delivering value-added products and services that you and people like you will want to
buy. That’s what the study of consumer behavior is all about. Consumer behavior considers the many
reasons—personal, situational, psychological, and social—why people shop for products, buy and use them,
sometimes become loyal customers, and then dispose of them.
Companies spend billions of dollars annually studying what makes consumers “tick.” Google, Yahoo, Facebook,
among other organizations doing business online, monitor your Web patterns—the sites you search, that is. The
companies that pay for search advertising, or ads that appear on the Web pages you pull up after doing online
searches, want to find out what kind of things interest you. Doing so allows these companies to send you popup
ads and coupons you might actually be interested in instead of ads and coupons for things you don’t.
Massachusetts Institute of Technology (MIT), in conjunction with a large retail center, has tracked consumers in
retail establishments to see when and where they tended to dwell or stop to look at merchandise. How was it
done? By tracking the position of the consumers’ mobile phones as they shopped, MIT found that when people’s
“dwell times” increased in certain locations, sales increased, too.[1]
Researchers have even looked at people’s brains by having them lie in scanners and asking them questions
about different products. What people say about the products is then compared to what their brains scans
show—that is, what they are really thinking. Scanning people’s brains for marketing purposes might sound nutty,
but maybe not when you consider the fact that eight out of ten new consumer products fail, even when they are
test marketed. Could it be possible that what people say about potential new products and what they think about
them are different? Marketing professionals want to find out.[2]
Studying people’s buying habits isn’t just for big companies. Small businesses and entrepreneurs can study the
behavior of their customers with great success. By figuring out what zip codes their customers are in, a business
might determine where to locate an additional store. Small businesses such as restaurants often use coupon codes.
For example, coupons sent ou.
The Future of Retail - Marketing and Merchandising Trend ReportNurun
Nurun's Toronto office has created a Marketing and Merchandising report that offers a thought-provoking look at six key trends:
Social Product Discovery, Consideration and Evaluation
Product Placement Morphs into Content + Commerce
The Integrated Expansion of the Omni-Channel Storefront
The New Geography of Merchandising
I’ll Trade My Privacy for a $5 Coupon
Sophisticated Frugality
This is the first of five trend reports. The culmination of trend scanning and subsequent phases will inform future scenarios in our final strategic foresight report, to be released in 2013.
Marketing in High Touch, Fast Paced, Multi Media World: Virginia Franchise Fo...Sally Witzky
Sally Witzky, Founder & Chief Digital Strategist of Traction Group, spoke at the Virginia Franchise Forum on Friday, February 25, 2011. Topic: Digital Marketing in our High-Touch, Fast-Paced, Multi-Media World. Slides are copyright of Traction Group LLC.
Cutting Through Chaos in the Age of "Mobile Me"Cognizant
Advancements in mobile technologies are impacting nearly every aspect of the retail industry. As our research confirms, retailers can no longer treat individuals and market segments as one homogenous entity. Winning in mobile commerce will depend on companies' ability to capture and analyze optimum, real-time data from digital, physical and personal sources, and deliver highly personalized, contextually relevant experiences to today's "markets of one."
This document provides a summary of the history and evolution of online sales and discusses whether the future of sales is online. It traces the development of online sales from early precursors like videotext in 1979 to the rise of e-commerce giants like Amazon in 1995. Mobile commerce is growing rapidly, with over 30% of Cyber Monday sales in 2015 coming from mobile devices. The future of shopping is increasingly on smartphones, with trends showing more people using their phones for online shopping. Challenges remain for businesses to fully integrate digital and physical shopping channels.
Join guest speakers Gregory Hickman, Mobile Marketing Manager at Cabela’s and Julie Ask, Analyst at Forrester Research, Inc. as they discuss the opportunity for retailers and brands to better engage the perpetually connected consumer, delivering the right message to the right person at the right time and place, driving store traffic and enhancing the in-store experience. This session is brought to you by Digby, the leader in location-based marketing technology for retailers and brands.
7 ecommerce trends to keep your eye on this year.
From the importance of same-day-delivery, to why you should ensure your pages are ready for action on mobile devices, GoSquared dives into the 7 key trends affecting the ecommerce landscape in 2014.
For more ecommerce analytics, trends, insights, and data-backed stories, check out the GoSquared Blog: http://gosquared.com/blog
P.S. This is our first ever Slideshare – we hope you like it!
The document summarizes key insights from the 2010 Social Commerce Summit. It discusses how social media is shifting control to users and how they experience brands. It outlines five phases of social commerce evolution from experimentation to connecting across channels. It provides advice from speakers on how to facilitate conversations to improve products, leverage influencers, and keep product creators close to users. It also discusses how Millennials and mobile are changing shopping and the importance of experimentation and measuring ROI in social commerce.
Global eCommerce Trends - Archanaa JohnArchanaa John
This document discusses global trends in ecommerce and mobile commerce adoption. It finds that global ecommerce is growing rapidly at 19.4% annually and is projected to reach $1 trillion by 2016. Mobile commerce is also growing significantly, with Forrester estimating that 38% of smartphone owners and 31% of tablet owners will make purchases on mobile devices in 2014. The document also examines ecommerce trends and adoption levels in different geographic regions, finding the US and Europe to be the most mature markets while markets in Asia-Pacific like India are growing rapidly.
The document discusses social commerce, which involves using social media to sell goods and services online. Social commerce allows potential purchasers to view others' opinions and reviews to inform their purchasing decisions. It is implemented across various stages of the purchase process through social media ads, reviews, comparisons of products, and direct social media purchases. Examples are provided of how Duolingo and Amazon effectively use social media marketing. An expert interview discusses how TikTok has become a leader in social commerce through video content and creator partnerships. The future of social commerce will depend on e-commerce, supply chain, and regulatory evolutions and may involve closer integration of online and brick-and-mortar retail.
This document discusses how mobile is impacting businesses and provides strategies for adapting to the mobile landscape. It addresses five crucial questions every business executive should ask regarding mobile:
1. How does mobile change our value proposition? Businesses need to determine what their consumers want to do with their business via mobile and benchmark against competitors.
2. How does mobile impact our digital destinations? Companies must build mobile-optimized websites to engage mobile customers.
3. Is our organization adapting to mobile? Firms need mobile accountability and ownership.
4. How should our marketing adapt to mobile? Marketing strategies like search, branding, and channels need a mobile focus.
5. How can we connect with our tablet audience
This article presents and discusses the different business models adopted by e-commerce firms. It addresses the
issue of the business model, concerning the revenue-generating model, marketing-related costs, logistical
problems, risk of fraud and the demand for investment in technology. Some of the models are profitable and most
are not. The world is experiencing a sharp increase in this sale channel, but many operations are still losing a lot
of money
The document discusses the importance of digital leadership for businesses. It provides an overview of digital trends like increasing internet, social media, and mobile phone penetration. Consumers now expect personalized, seamless experiences across online and offline channels. The document then outlines several of globeone's tools to help companies evaluate their digital performance and consumer journeys. It emphasizes the need to define digital objectives and understand a brand's digital ecosystem to develop successful strategies.
1) The document summarizes an analysis of the e-commerce website Limeroad, which is a social commerce portal focused on women's fashion.
2) Key aspects of Limeroad discussed include its "Love. Create. Share. Shop" model, 350+ brand partnerships, and revenue model based on commissions from vendor sales without inventory holdings.
3) Limeroad has seen strong growth, with 10x increases in traffic and vendors since 2013, and aims to be the largest shopping platform for women in India and Southeast Asia.
The document provides information about audience research and existing fashion brands. It analyzes the demographics, interests and behaviors of Instagram users. It also examines the website and Instagram of the brand ASOS. Some key points:
- Instagram's largest audiences are aged 25-34, followed by 18-24. Females make up 51% of users. Top interests are travel, music and food.
- ASOS targets a similar demographic to the author's (ages 18-25). Its website uses large images and features sales to attract customers. Its Instagram uses influencers, celebrity content and varied creative images.
- Examining existing successful brands provides inspiration for styles, techniques and strategies to engage the target
The documents provide information about eBay's business model and strategy. eBay is the world's largest online marketplace that allows individuals and businesses to buy and sell goods and services to each other. Some key points include:
1) eBay's core strength is its massive global user base and marketplace platform that facilitates consumer to consumer transactions based on trust.
2) The company has pursued strategic growth through acquisitions of companies like PayPal and Skype to expand into new areas like online payments and communications.
3) eBay faces threats from competitors, needs to continually innovate and enhance its platform to engage users, and is impacted by broader economic and market conditions.
This document provides information about the 11th edition of the textbook "Business Data Networks and Security" including:
- Details about the publisher, authors, production team, and copyright information.
- Acknowledgements that third party content is included with permission.
- Notes that Microsoft and other third parties make no claims about the suitability of the information and disclaim warranties.
- Recognition of trademarks used in the textbook.
Emerging trends in E-tailing: A novel perspectiveBella Meraki
E-tailing (or electronic retailing) is the selling of retail goods on the Internet. It is the most common form of business-to-consumer (B2C) transaction. Now it has become the new shopping method. When most of the consumers spend more time for social meetings, entertainments and other recreational activities, there is hardly any time for physical shopping. E-tailing sites provides exclusive feature which no other retail outlets can offer and makes the customer shopping experience new and worthwhile.
1) The document discusses the rise of mobile social commerce and how 50% of Groupon's business is expected to come from mobile in the next two years. It also outlines trends in mobile e-commerce sales.
2) Various mobile social commerce applications are described, including social integration, check-ins, reviews, group buying, and style/shopping feedback apps.
3) A case study discusses how American Express enables social offers for merchants through deals on Facebook and Foursquare.
The document provides details about a study conducted on consumer awareness and satisfaction with online shopping. It includes a declaration, executive summary, introduction, literature review, research methodology and data analysis sections. The study examines consumer awareness and satisfaction with online shopping in India. It uses a questionnaire to collect data from 50 respondents and analyzes awareness levels and information sources about online shopping site eBay. [END SUMMARY]
consumer behaviorThe study of when, where,and how people.docxdonnajames55
consumer behavior
The study of when, where,
and how people buy things
and then dispose of them.
search advertising
Advertising that appears on
the Web pages pulled up
when online searches are
conducted.
C H A P T E R 3
Consumer Behavior: How
People Make Buying
Decisions
Why do you buy the things you do? How did you decide to go to the college you’re attending? Where and how do
you like to shop? Do your friends shop at the same places or different places? How much more likely are you to buy
a product if a bunch of friends “Like” it on Facebook or Instagram?
Marketing professionals that have the answers to those questions will have a much better chance of creating,
communicating about, and delivering value-added products and services that you and people like you will want to
buy. That’s what the study of consumer behavior is all about. Consumer behavior considers the many
reasons—personal, situational, psychological, and social—why people shop for products, buy and use them,
sometimes become loyal customers, and then dispose of them.
Companies spend billions of dollars annually studying what makes consumers “tick.” Google, Yahoo, Facebook,
among other organizations doing business online, monitor your Web patterns—the sites you search, that is. The
companies that pay for search advertising, or ads that appear on the Web pages you pull up after doing online
searches, want to find out what kind of things interest you. Doing so allows these companies to send you popup
ads and coupons you might actually be interested in instead of ads and coupons for things you don’t.
Massachusetts Institute of Technology (MIT), in conjunction with a large retail center, has tracked consumers in
retail establishments to see when and where they tended to dwell or stop to look at merchandise. How was it
done? By tracking the position of the consumers’ mobile phones as they shopped, MIT found that when people’s
“dwell times” increased in certain locations, sales increased, too.[1]
Researchers have even looked at people’s brains by having them lie in scanners and asking them questions
about different products. What people say about the products is then compared to what their brains scans
show—that is, what they are really thinking. Scanning people’s brains for marketing purposes might sound nutty,
but maybe not when you consider the fact that eight out of ten new consumer products fail, even when they are
test marketed. Could it be possible that what people say about potential new products and what they think about
them are different? Marketing professionals want to find out.[2]
Studying people’s buying habits isn’t just for big companies. Small businesses and entrepreneurs can study the
behavior of their customers with great success. By figuring out what zip codes their customers are in, a business
might determine where to locate an additional store. Small businesses such as restaurants often use coupon codes.
For example, coupons sent ou.
The Future of Retail - Marketing and Merchandising Trend ReportNurun
Nurun's Toronto office has created a Marketing and Merchandising report that offers a thought-provoking look at six key trends:
Social Product Discovery, Consideration and Evaluation
Product Placement Morphs into Content + Commerce
The Integrated Expansion of the Omni-Channel Storefront
The New Geography of Merchandising
I’ll Trade My Privacy for a $5 Coupon
Sophisticated Frugality
This is the first of five trend reports. The culmination of trend scanning and subsequent phases will inform future scenarios in our final strategic foresight report, to be released in 2013.
Marketing in High Touch, Fast Paced, Multi Media World: Virginia Franchise Fo...Sally Witzky
Sally Witzky, Founder & Chief Digital Strategist of Traction Group, spoke at the Virginia Franchise Forum on Friday, February 25, 2011. Topic: Digital Marketing in our High-Touch, Fast-Paced, Multi-Media World. Slides are copyright of Traction Group LLC.
Cutting Through Chaos in the Age of "Mobile Me"Cognizant
Advancements in mobile technologies are impacting nearly every aspect of the retail industry. As our research confirms, retailers can no longer treat individuals and market segments as one homogenous entity. Winning in mobile commerce will depend on companies' ability to capture and analyze optimum, real-time data from digital, physical and personal sources, and deliver highly personalized, contextually relevant experiences to today's "markets of one."
This document provides a summary of the history and evolution of online sales and discusses whether the future of sales is online. It traces the development of online sales from early precursors like videotext in 1979 to the rise of e-commerce giants like Amazon in 1995. Mobile commerce is growing rapidly, with over 30% of Cyber Monday sales in 2015 coming from mobile devices. The future of shopping is increasingly on smartphones, with trends showing more people using their phones for online shopping. Challenges remain for businesses to fully integrate digital and physical shopping channels.
Join guest speakers Gregory Hickman, Mobile Marketing Manager at Cabela’s and Julie Ask, Analyst at Forrester Research, Inc. as they discuss the opportunity for retailers and brands to better engage the perpetually connected consumer, delivering the right message to the right person at the right time and place, driving store traffic and enhancing the in-store experience. This session is brought to you by Digby, the leader in location-based marketing technology for retailers and brands.
7 ecommerce trends to keep your eye on this year.
From the importance of same-day-delivery, to why you should ensure your pages are ready for action on mobile devices, GoSquared dives into the 7 key trends affecting the ecommerce landscape in 2014.
For more ecommerce analytics, trends, insights, and data-backed stories, check out the GoSquared Blog: http://gosquared.com/blog
P.S. This is our first ever Slideshare – we hope you like it!
The document summarizes key insights from the 2010 Social Commerce Summit. It discusses how social media is shifting control to users and how they experience brands. It outlines five phases of social commerce evolution from experimentation to connecting across channels. It provides advice from speakers on how to facilitate conversations to improve products, leverage influencers, and keep product creators close to users. It also discusses how Millennials and mobile are changing shopping and the importance of experimentation and measuring ROI in social commerce.
Global eCommerce Trends - Archanaa JohnArchanaa John
This document discusses global trends in ecommerce and mobile commerce adoption. It finds that global ecommerce is growing rapidly at 19.4% annually and is projected to reach $1 trillion by 2016. Mobile commerce is also growing significantly, with Forrester estimating that 38% of smartphone owners and 31% of tablet owners will make purchases on mobile devices in 2014. The document also examines ecommerce trends and adoption levels in different geographic regions, finding the US and Europe to be the most mature markets while markets in Asia-Pacific like India are growing rapidly.
The document discusses social commerce, which involves using social media to sell goods and services online. Social commerce allows potential purchasers to view others' opinions and reviews to inform their purchasing decisions. It is implemented across various stages of the purchase process through social media ads, reviews, comparisons of products, and direct social media purchases. Examples are provided of how Duolingo and Amazon effectively use social media marketing. An expert interview discusses how TikTok has become a leader in social commerce through video content and creator partnerships. The future of social commerce will depend on e-commerce, supply chain, and regulatory evolutions and may involve closer integration of online and brick-and-mortar retail.
This document discusses how mobile is impacting businesses and provides strategies for adapting to the mobile landscape. It addresses five crucial questions every business executive should ask regarding mobile:
1. How does mobile change our value proposition? Businesses need to determine what their consumers want to do with their business via mobile and benchmark against competitors.
2. How does mobile impact our digital destinations? Companies must build mobile-optimized websites to engage mobile customers.
3. Is our organization adapting to mobile? Firms need mobile accountability and ownership.
4. How should our marketing adapt to mobile? Marketing strategies like search, branding, and channels need a mobile focus.
5. How can we connect with our tablet audience
This article presents and discusses the different business models adopted by e-commerce firms. It addresses the
issue of the business model, concerning the revenue-generating model, marketing-related costs, logistical
problems, risk of fraud and the demand for investment in technology. Some of the models are profitable and most
are not. The world is experiencing a sharp increase in this sale channel, but many operations are still losing a lot
of money
The document discusses the importance of digital leadership for businesses. It provides an overview of digital trends like increasing internet, social media, and mobile phone penetration. Consumers now expect personalized, seamless experiences across online and offline channels. The document then outlines several of globeone's tools to help companies evaluate their digital performance and consumer journeys. It emphasizes the need to define digital objectives and understand a brand's digital ecosystem to develop successful strategies.
1) The document summarizes an analysis of the e-commerce website Limeroad, which is a social commerce portal focused on women's fashion.
2) Key aspects of Limeroad discussed include its "Love. Create. Share. Shop" model, 350+ brand partnerships, and revenue model based on commissions from vendor sales without inventory holdings.
3) Limeroad has seen strong growth, with 10x increases in traffic and vendors since 2013, and aims to be the largest shopping platform for women in India and Southeast Asia.
The document provides information about audience research and existing fashion brands. It analyzes the demographics, interests and behaviors of Instagram users. It also examines the website and Instagram of the brand ASOS. Some key points:
- Instagram's largest audiences are aged 25-34, followed by 18-24. Females make up 51% of users. Top interests are travel, music and food.
- ASOS targets a similar demographic to the author's (ages 18-25). Its website uses large images and features sales to attract customers. Its Instagram uses influencers, celebrity content and varied creative images.
- Examining existing successful brands provides inspiration for styles, techniques and strategies to engage the target
The documents provide information about eBay's business model and strategy. eBay is the world's largest online marketplace that allows individuals and businesses to buy and sell goods and services to each other. Some key points include:
1) eBay's core strength is its massive global user base and marketplace platform that facilitates consumer to consumer transactions based on trust.
2) The company has pursued strategic growth through acquisitions of companies like PayPal and Skype to expand into new areas like online payments and communications.
3) eBay faces threats from competitors, needs to continually innovate and enhance its platform to engage users, and is impacted by broader economic and market conditions.
This document provides information about the 11th edition of the textbook "Business Data Networks and Security" including:
- Details about the publisher, authors, production team, and copyright information.
- Acknowledgements that third party content is included with permission.
- Notes that Microsoft and other third parties make no claims about the suitability of the information and disclaim warranties.
- Recognition of trademarks used in the textbook.
‘ICHAPTER TWOChapter Objectives• To define stakeholdLesleyWhitesidefv
This document discusses stakeholders and their importance for businesses. It defines stakeholders as groups that a business is responsible to, such as customers, employees, suppliers, communities and governments. Primary stakeholders like employees and customers are essential to a business's survival, while secondary stakeholders like special interest groups are not directly involved in transactions. The document examines how businesses should consider both primary and secondary stakeholder needs to build effective relationships and ensure social responsibility. It also provides examples of common stakeholder issues and how businesses can measure their impacts in these areas.
– 272 –
C H A P T E R T E N
k Introduction
k Albert Ellis’s Rational Emotive
Behavior Therapy
k Key Concepts
View of Human Nature
View of Emotional Disturbance
A-B-C Framework
k The Therapeutic Process
Therapeutic Goals
Therapist ’s Function and Role
Client ’s Experience in Therapy
Relationship Between Therapist and Client
k Application: Therapeutic
Techniques and Procedures
The Practice of Rational Emotive Behavior
Therapy
Applications of REBT to Client Populations
REBT as a Brief Therapy
Application to Group Counseling
k Aaron Beck ’s Cognitive Therapy
Introduction
Basic Principles of Cognitive Therapy
The Client–Therapist Relationship
Applications of Cognitive Therapy
k Donald Meichenbaum’s Cognitive
Behavior Modifi cation
Introduction
How Behavior Changes
Coping Skills Programs
The Constructivist Approach to Cognitive
Behavior Therapy
k Cognitive Behavior Therapy
From a Multicultural Perspective
Strengths From a Diversit y Perspective
Shortcomings From a Diversit y Perspective
k Cognitive Behavior Therapy
Applied to the Case of Stan
k Summary and Evaluation
Contributions of the Cognitive Behavioral
Approaches
Limitations and Criticisms of the Cognitive
Behavioral Approaches
k Where to Go From Here
Recommended Supplementary Readings
References and Suggested Readings
Cognitive Behavior Therapy
– 273 –
A L B E R T E L L I S
ALBERT ELLIS (1913–2007)
was born in Pittsburgh but
escaped to the wilds of New
York at the age of 4 and lived
there (except for a year in New
Jersey) for the rest of his life. He
was hospitalized nine times as
a child, mainly with nephritis,
and developed renal glycosuria
at the age of 19 and diabetes at the age of 40. By rigor-
ously taking care of his health and stubbornly refusing
to make himself miserable about it, he lived an unusually
robust and energetic life, until his death at age 93.
Realizing that he could counsel people skillfully and
that he greatly enjoyed doing so, Ellis decided to become
a psychologist. Believing psychoanalysis to be the
deepest form of psychotherapy, Ellis was analyzed and
supervised by a training analyst. He then practiced psy-
choanalytically oriented psychotherapy, but eventually
he became disillusioned with the slow progress of his cli-
ents. He observed that they improved more quickly once
they changed their ways of thinking about themselves
and their problems. Early in 1955 he developed rational
emotive behavior therapy (REBT). Ellis has rightly been
called the “grandfather of cognitive behavior therapy.”
Until his illness during the last two years of his life, he
generally worked 16 hours a day, seeing many clients for
individual therapy, making time each day for professional
writing, and giving numerous talks and workshops in
many parts of the world.
To some extent Ellis developed his approach as a
method of dealing with his own problems during his
youth. At one point in his life, for example, he had exag-
ge ...
‘Jm So when was the first time you realised you were using everydLesleyWhitesidefv
‘Jm: So when was the first time you realised you were using everyday
P: First tiem I used every day, I’d met a girl, she was ten years older than me, I was twenty, she was thirty
Jm: so that’s eight years ago was it?
P: yeah yeah, met her, what happened, she had had a previous two year heroin addiction, and up to that period I had tried it but I’d never smoked it everyday, but she had obviously, and for six weeks, after meeting her we were smoking it everyday, and I’d said to her I don’t understand how people get addicted to this stuff, people must be weak, I mean I don’t understand how they’re getting addicted to this stuff, and after six weeks, what happened is I woke up and realised I’d lost all this weight, I hadn’t been to the toilet for six weeks, and also, I really really needed to go to the toilet, and I didn’t know what the feeling of clucking was, if you see what I mean, what the sensations and that felt like, and you know I can remember that very first day vividly, /just feeling that pain and the want for heroin like, erm it’s hard to explain what it feels like, erm it’s like a rushing on your mind, you can’t stop thinking about it, I want it, I want it, I want it, so obviously we had to go and score then, but that was when I had my first real feeling of it washing over me, it was actually making me feel better than normal, before previously I was getting a good buzz off it, it was giving me a good buzz like, but fromthat point on it would wash over me where I just used to feel normal again, as in, whereas before, so then my tolerance built up, then my use went up even more, I was smoking like sixty pounds worth a day, and I was committing crimes to like supply that,’
Jm: So you said there was this one day you’d woken up with a habit, had you already realised you’d been using everyday by this point?
P: yeah, yeah,
Jm: can you remember the first time you realised you were using heroin every day?
P: yeah
Jm: can you remember where you were at this time?
P: lying in bed
Jm: and do you remember exactly what you thought when you realised this?
P: I thought I gotta go and buy heroin, I gotta go and get some heroin
Jm: you said there were other times you were using every day
P: I was using every day, and I thought it was addictive, I thought it wasn’t physically addictive, I thought must have been a mentally addictive drug, and then all of a sudden I had the physical withdrawals, I realised that I was physically addicted to it,
Jm: so you woke up and felt you needed to go and get some, did you have any other thoughts about it? Like fuck I need to sort myself out?
P: yeah, basically
Jm: and when you woke up with that runny nose, was it first of all what’s wrong with me, or was it I know exactly what I need?
P: I knew what was wrong straight away. I just knew, I dunno how, I just knew it would make me feel better, I just knew it would like, I dunno why, it just did, it’s strange
Jm: About this time did you have any conversations w ...
•2To begin with a definition Self-esteem is the dispLesleyWhitesidefv
•2
“To begin with a definition: Self-esteem is the disposition to experience oneself as
being competent to cope with the basic challenges of life and of being worthy of
happiness.” (“What Self-Esteem Is and Is Not” by Dr. Nathaniel Branden, 1997,
article adapted from The Art of Living Consciously, Simon & Schuster, 1997).
•3
“Self-esteem is an experience. It is a particular way of experiencing the self. It is a
good deal more than a mere feeling — this must be stressed. It involves emotional,
evaluative, and cognitive components. It also entails certain action dispositions: to
move toward life rather than away from it; to move toward consciousness rather
than away from it; to treat facts with respect rather than denial; to operate self-
responsibly rather than the opposite.” (“What Self-Esteem Is and Is Not” by Dr.
Nathaniel Branden, 1997, article adapted from The Art of Living Consciously,
Simon & Schuster, 1997).
•4
“Self-esteem is an experience. It is a particular way of experiencing the self. It is a
good deal more than a mere feeling — this must be stressed. It involves emotional,
evaluative, and cognitive components. It also entails certain action dispositions: to
move toward life rather than away from it; to move toward consciousness rather
than away from it; to treat facts with respect rather than denial; to operate self-
responsibly rather than the opposite.” (“What Self-Esteem Is and Is Not” by Dr.
Nathaniel Branden, 1997, article adapted from The Art of Living Consciously,
Simon & Schuster, 1997).
•5
“Self-esteem is an experience. It is a particular way of experiencing the self. It is a
good deal more than a mere feeling — this must be stressed. It involves emotional,
evaluative, and cognitive components. It also entails certain action dispositions: to
move toward life rather than away from it; to move toward consciousness rather
than away from it; to treat facts with respect rather than denial; to operate self-
responsibly rather than the opposite.” (“What Self-Esteem Is and Is Not” by Dr.
Nathaniel Branden, 1997, article adapted from The Art of Living Consciously,
Simon & Schuster, 1997).
•6
“Self-esteem is an experience. It is a particular way of experiencing the self. It is a
good deal more than a mere feeling — this must be stressed. It involves emotional,
evaluative, and cognitive components. It also entails certain action dispositions: to
move toward life rather than away from it; to move toward consciousness rather
than away from it; to treat facts with respect rather than denial; to operate self-
responsibly rather than the opposite.” (“What Self-Esteem Is and Is Not” by Dr.
Nathaniel Branden, 1997, article adapted from The Art of Living Consciously,
Simon & Schuster, 1997).
“One does not need to be a trained psychologist to know that some people with low
self-esteem strive to compensate for their deficit by boasting, arrogance, and
conceited behavior.” (“What Self-Esteem ...
•2Notes for the professorMuch of the content on theseLesleyWhitesidefv
•2
Notes for the professor:
Much of the content on these slides are based on Robbins & Judge (2012)
(“Essentials of Organizational Behavior” textbook, edition 11, chapter 2: attitudes
and job satisfaction)
•3
Attitudes are evaluative statements and these statements can be favorable or
unfavorable. Individuals’ attitudes at work such as their satisfaction with their jobs
or their commitment to the organization are important because factors like job
satisfaction and organizational commitment can relate to one’s performance at
work.
According to the single component definition, attitudes constitute of only “affect”
or, in other words, of feelings we have about objects, people, or events. This single
component view simplifies things for us as it only refers to “affect” or feelings. We
tend to have complex views about the world but at the same time we want to predict
behavior. We can predict behavior by looking at one’s attitudes through identifying
one’s affect about objects, people, or events.
According to the tri-component view, which represents a more complicated view of
attitudes, attitudes consist of affect, behavior, and cognition. These are the ABC’s of
attitudes. According to this view or definition, affect includes how you feel,
behavior includes how you behave (how you behave is considered as part of your
attitude), and cognition includes your thoughts, your rationalizations. According to
the tri-component view of attitudes, one’s attitudes include one’s affect, behaviors,
and cognitions about objects, people, or events. For example, you may hate your job
(negative affect), but you may show up at work (behavior) not to get fired. You
might also have these cognitions that say “I should be happy to get this job…”. As you see in
this example, the components (affect, cognition, and behavior) may not be consistent.
An example where the components (affect, cognition, and behavior) are consistent is the
following: “I like my job (affect), I show up at work (behavior), and work is good for me
because it keeps my mind sharp and allows me to learn new skills, travel, make friends, be a
part of a social community, pay for my bills, pay for the things I want to do in my life, and
keeps me active and in the work force. Also, I should be very happy and grateful to have this
job because so many of my friends have been looking for a great job for a long time now.” In
another example, you may like smoking (affect), you may smoke a pack a day (behavior), and
you may have a cognition that says “smoking is good for me because I don’t get overweight”
or “it increases brain activity” (cognition). In both of these examples, the components (affect,
cognition, behavior) are consistent and, therefore, individuals do not experience dissonance.
However, to the extent that these components are not consistent, individuals experience
dissonance, in others words, an aversive mental state (which will be discussed in later s ...
· You must respond to at least two of your peers by extending, refLesleyWhitesidefv
· You must respond to at least two of your peers by extending, refuting/correcting, or adding additional nuance to their posts and supporting your opinion with a reference. Response posts must be at least 150 words. Your response (reply) posts are worth 2 points (1 point per response). Your post will include a salutation, response (150 words), and a reference.
· Quotes “…” cannot be used at a higher learning level for your assignments, so sentences need to be paraphrased and referenced.
· Acceptable references include scholarly journal articles or primary legal sources (statutes, court opinions), journal articles, and books published in the last five years—no websites or videos to be referenced without prior approval.
Discussion and responses must be posted in APA format for Canvas to receive full grades. Automatic deduction of 10% if not completed
Culturally Competent
Vixony Vixamar
St. Thomas University
Prof. Kathleen Price
NUR 417
October 28, 2021
Culturally Competent
The COVID-19 has affected over 45 million in the United States and has led to over seven hundred and forty thousand deaths across the United States. The pandemic has increasingly affected all individuals and has led to various economic as well as social changes. However, there have been some health disparities identified with people of color being among the most affected individuals (Reyes, 2020). Nurses are at the frontline of providing health care services to individuals that have been infected by the virus. Therefore, as a nurse, I have come across various COVID-19 cases where the patient needed to be observed or there was a need to manage the condition.
One case was that of a middle-aged pregnant woman that had contracted the virus. The symptoms started as headaches and feeling tired. She stated that she initially assumed these symptoms as normal pregnancy symptoms as she had earlier on in the week engaged in some intensive exercises as she went shopping with some family members. However, one evening she had some challenges breathing and her family members rushed her to the hospital. She had to be put on oxygen as she needed support breathing. She was given a PCR test that turned out to be negative. However, the fact that she needed to be on oxygen necessitated another test which also read negative. At this point, it was crucial that a chest scan be done to help with the diagnosis. Upon the scan, the physician diagnosed the patient with COVID-19. Her condition quickly deteriorated and she had to be put in intensive care. It was especially challenging caring for her given that she was seven months pregnant at the time. At one point, the family had contemplated terminating the pregnancy to increase her chances of surviving given that fetal movements had subsided for a while. However, after a few weeks in the intensive care unit, she made a full recovery and was able to deliver her baby full-term. She remained on oxygen and under observation until ...
· You have choices. You should answer three of the four available LesleyWhitesidefv
· You have choices. You should answer three of the four available short answer questions and one of the two essay questions. Please label each response (e.g., Short Answer 3) to indicate what question you are responding to. Please also sort your short answer responses in numerical order (so 1,2,4 if those are the three questions you answer – even if you prepared them in 4,1,2 order).
PART ONE: Answer three of the following four short answer questions. Be sure to label your answers with the question number and arrange them in question order number. A target range for responses to these questions is approximately 250 words.
Short Answer 1
History depends on the choice to narrate certain facts and omit others. All histories are incomplete, which makes the act of writing history both powerful and creative. Why does the distinction between “what happened” and “what is said to have happened” matter?
Short Answer 2
What is the “Great Man Myth” and how does that lens shape what histories get told? What histories get omitted when we focus on the Great Man Myth? Incorporate examples from at least one media technology to help support your answer.
Short Answer 3
In “The Case of the Telegraph,” James Carey argued, “The simplest and most important point about the telegraph is that it marked the decisive separation of ‘transportation’ and ‘communication.’” Describe two ideologies that were ushered in by the telegraph and how they changed society. Your answer should consider both the dominant history and also an alternative or counter history for each development.
Short Answer 4
While mainstream history celebrates photography as the first visual medium for objectivity and evidence, counter histories claim that it actually muddied the distinction between objective and subjective knowledge. Explain how photography blurred the distinction between objectivity and subjectivity and how that transmitted and influenced cultural and social ideologies. Provide specific examples to support your argument.
PART TWO: Answer one of the following two essay questions. Be sure to label your answers with the question number and arrange them in question order number.
Your answers should engage these questions at the conceptual level and use specific examples from the media histories we have covered this semester to support your arguments. A target range for this essay response is probably in the 1,200-2,000 word range.
Essay 1
In the first part of the Media Histories course, we have repeatedly turned to Benedict Anderson’s argument about imagined communities:
I propose the following definition of the nation: it is an imagined political community – and imagined as both inherently limited and sovereign.
It is imagined because the members of even the smallest nation will never know most of their fellow-members, meet them, or even hear of them, yet in the minds of each lives the image of their communication…
Communities are to be distinguished not by their ...
· You may choose one or more chapters from E.G. Whites, The MinistLesleyWhitesidefv
This document outlines a research study that uses data mining techniques to analyze student behavior data from an online course. Specifically, it uses cluster analysis to group students based on similarity of behavior patterns in the learning management system. It also uses decision tree analysis to classify students and identify attributes that influence exam performance. The goal is to gain insights into how recorded student activities in the online platform relate to successful course completion. The study analyzes log file data capturing student interactions from one course during one semester at a university in Croatia. Results from both cluster analysis and decision tree modeling are presented.
· · Prepare a 2-page interprofessional staff update on HIPAA andLesleyWhitesidefv
The document provides guidance for creating a 2-page staff update on appropriate social media use and HIPAA compliance in healthcare. It describes a situation where a nurse posted a photo of a patient on Facebook, which was a violation of the organization's social media policy. As a result, the organization formed a task force to educate staff on these topics through interprofessional updates. The document outlines required content and competencies to be demonstrated in the staff update, such as defining protected health information, privacy/security, and the importance of interdisciplinary collaboration to safeguard patient data. Staff are asked to select a topic and create a 2-page update within APA guidelines.
· · Introduction· What is hyperpituitarism and hypopituitariLesleyWhitesidefv
·
· Introduction
· What is hyperpituitarism and hypopituitarism?
· Signs and symptoms
· Include all necessary physiology and/or pathophysiology in your explanation.
· How do you treat the disorder?
· Which population is at risk of developing this disorder and why
· Use appropriate master’s level terminology.
· Reference a minimum of three sources; you may cite your etext as a source. Use APA format to style your visual aids and cite your sources.
explain the processes or concepts in your using references to support your explanations.
...
· · Write a 3 page paper in which you analyze why regulatory ageLesleyWhitesidefv
·
· Write a 3 page paper in which you analyze why regulatory agencies began monitoring quality in health care, explain how regulatory agencies have impacted quality of care, and provide an evaluation of quality.
Introduction
Early attempts at quality efforts were limited to the resources, knowledge, and environment in which health care services and treatment were rendered. As medical education and research advanced so did the knowledge of and focus on quality improvement efforts. Basic functions including handwashing and sterile environments were two of the many simple advancements resulting in dramatic improvements in outcomes and overall quality.
Regulatory agencies have directly impacted health care organizations' focus on, and attention to, quality improvement. Founded in 1951, The Joint Commission offers accreditation to various health care organizations who demonstrate compliance with established regulatory standards. Combined with various government agencies, initiatives have been implemented that require health care organizations to report on quality measures, thereby making their quality performance transparent throughout the industry.
As a leader in the health care industry, understanding historical perspectives of quality, regulatory oversight, and medical malpractice will allow you to effectively lead your organization to meet or exceed its strategic goals related to improved outcomes, increased reimbursements, and reduced cost.
Demonstration of Proficiency
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
· Competency 2: Explain the development of health regulation and the evolution of medical malpractice.
1. Explain the evolution of medical malpractice.
1. Analyze the development of health regulation and regulatory agencies.
1. Analyze how regulatory agencies have impacted the quality of care.
1. Evaluate ways in which quality has improved or not improved since the 1800s.
. Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others.
2. Produce writing that conveys understanding of the topic, its context, and its relevance.
2. Use academic writing conventions such as APA formatting and citation style, or others as required.
2. Produce writing that includes minimal grammar, usage, and mechanical errors, including spelling.
Instructions
For this assessment, you will write a 3 page paper in which you:
. Explain the evolution of medical malpractice.
. Analyze why regulatory agencies began monitoring quality in health care.
. Explain how organizations like the Agency for Healthcare Research and Quality (AHRQ), the Joint Commission, and other regulatory agencies have impacted quality of care.
. Explain what is meant by "deemed status."
. Describe how current attempts at quality compare to efforts on quality in the 1800s.
. Evaluate ways in whic ...
· Write a response as directed to each of the three case studies aLesleyWhitesidefv
This document discusses three case studies related to public health ethics and provides background information on relevant ethical principles and frameworks. The case studies involve: 1) a community health initiative on teenage pregnancy, 2) a proposal to strengthen laws against homelessness, and 3) the use of "sin taxes" to influence health behaviors. Background information is presented on ethical theories like egalitarianism, libertarianism, and theories of justice. Principles of public health ethics and frameworks for analyzing issues of social and economic justice are also defined.
· Write a brief (one paragraph) summary for each reading.· · RLesleyWhitesidefv
This document summarizes a lesson taught by a fourth grade teacher on simple machines. The teacher introduced different simple machines to the students and then assigned groups of students performance assessment tasks to design and build simple machines to solve everyday problems. The groups were assessed on both the process and the product using rubrics. Overall, the performance assessments allowed students to demonstrate their understanding of simple machines and how they make work easier through hands-on modeling and presentation of their designs.
· Write a 2-page single spaced (12 font Times New Roman) book repoLesleyWhitesidefv
· Write a 2-page single spaced (12 font Times New Roman) book report on the key highlights. Mentioned five major topics that you liked and how you plan to use them to develop yourself and your career.
BOOK SUMMARY: (key highlights)
Techniques in Handling People :
-Don’t criticize, condemn or complain.
-Give honest and sincere appreciation.
-Arouse in the other person an eager want.
Six ways to Make People Like You :
-Become genuinely interested in other people.
-Smile.
-Remember that a person’s name is to that person the sweetest and most important sound in any language.
-Be a good listener. Encourage others to talk about themselves.
-Talk in terms of the other person’s interests.
-Make the other person feel important – and do it sincerely.
Win People to Your Way of Thinking:
-The only way to get the best of an argument is to avoid it.
-Show respect for the other person’s opinions. Never say, “You’re wrong.”
-If you are wrong, admit it quickly and emphatically.
-Begin in a friendly way.
-Get the other person saying “yes, yes” immediately.
-Let the other person do a great deal of the talking.
-Let the other person feel that the idea is his or hers.
-Try honestly to see things from the other person’s point of view.
-Be sympathetic with the other person’s ideas and desires.
-Appeal to the nobler motives.
-Dramatize your ideas.
-Throw down a challenge.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment:
-Begin with praise and honest appreciation.
-Call attention to people’s mistakes indirectly.
-Talk about your own mistakes before criticizing the other person.
-Ask questions instead of giving direct orders.
-Let the other person save face.
-Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
-Give the other person a fine reputation to live up to.
-Use encouragement. Make the fault seem easy to correct.
-Make the other person happy about doing the thing you suggest.
Criticism
“Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment. …. Any fool can criticize, condemn and complain—and most fools do. But it takes character and self-control to be understanding and forgiving.”
People are Emotional
“When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.”
The Key to Influencing Others
“The only way on earth to influence other people is to talk about what they want and show them how to get it.”
The Secret of Success
“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”
FMM 325
Milestone Three
Megan Georg ...
· Weight 11 of course gradeInstructionsData Instrument and DLesleyWhitesidefv
· Weight: 11% of course grade
Instructions
Data Instrument and Data Collection Tool
For this assignment, you will complete another portion of the research paper, which will be included in your final paper in Unit VII. In part one of this assignment, you will describe your data instrument. In part two, you will provide the data collection tool that will be used in your research study (remember this is a hypothetical research study that you will not conduct).
For part one, Data Instrument, provide the following:
· What type of research will be conducted (qualitative, quantitative)?
· Is this a questionnaire with open-ended or close-ended questions or an interview?
· Will there be a questionnaire, face-to-face interviews, or the use of the telephone or mail?
· Will there be an interview (one-on-one or group)?
· Who is the study population?
For part two, Data Collection Tool, provide the following:
· Give a short introduction on your research; provide the purpose of your study and why you chose to conduct it.
· Explain how long participation will take.
· Explain how you will avoid sampling bias.
· Provide a minimum of ten (10) questions for your questionnaire.
Submit a two to three-page paper (page count does not include title and references pages). Please adhere to APA Style when creating citations and references for this assignment. APA formatting, however, is not necessary.
Resources
10/5/2021 Assignment Print View
https://ezto.mheducation.com/hm.tpx?todo=c15SinglePrintView&singleQuestionNo=2.&postSubmissionView=13252714224874008,13252714225034381&wid=13252717358425567&role=student&pid=34975829_51290… 1/4
Problem-Solving Application Case—
Incentives Gone Wrong, then Wrong
Again, and Wrong Again
The Wells Fargo scandal demonstrates how a company’s choice and implementation of performance management incentives can have
disastrous side effects. This activity is important because it illustrates why managers must never implement an incentive scheme without
considering as much as possible any and all effects that it may have on employees’ behavior.
The goal of this activity is for you to understand the link between the details of Wells Fargo’s incentive scheme and the employee behaviors that
resulted from it.
Read about how performance incentives led to scandal at Wells Fargo. Then, using the three-step problem-solving approach, answer the
questions that follow.
Money is an important tool for both attracting and motivating talent. If you owned a company or were its CEO, you would likely agree and
choose performance management practices to deliver such outcomes. It also is possible you’d use incentives to help align your employees’
interests, behaviors, and performance with those of the company. After all, countless companies have used incentives very successfully, but not
all. The incentives used by Wells Fargo had disastrous consequences for employees, customers, and the company itself.
The Scenario and Behaviors
A client enters a ...
· Week 3 Crime Analysis BurglaryRobbery· ReadCozens, P. M.LesleyWhitesidefv
· Week 3: Crime Analysis: Burglary/Robbery
· Read:
Cozens, P. M., Saville, G., & Hillier, D. (2005). Crime prevention through environmental design (CPTED): A review and modern bibliography. Property Management, 23(5), 328-356. Retrieved from https://search-proquest-com.ezproxy1.apus.edu/docview/213402232?accountid=8289
Famega, C. N., Frank, J., & Mazerolle, L. (2005). Managing police patrol time: The role of supervisor directives. Justice Quarterly : JQ, 22(4), 540-559. Retrieved from https://search-proquest-com.ezproxy1.apus.edu/docview/228177475?accountid=8289
Zhang, C., Gholami, S., Kar, D., Sinha, A., Jain, M., Goyal, R., & Tambe, M. (2016). Keeping pace with criminals: An extended study of designing patrol allocation against adaptive opportunistic criminals. Games, 7(3), 15. doi:http://dx.doi.org.ezproxy1.apus.edu/10.3390/g7030015
Lesson Introduction
After reading this week’s materials, you will be able to define the role of police patrol and its importance as applied to law enforcement intelligence.
Lesson Objectives
● Outline and discuss early police and patrol procedures
● Evaluate modern patrol allocations
Course Objectives that apply to this lesson:
CO: (3) Demonstrate an understanding of the history of police patrol procedures from the days of early policing to modern day policing allocations.
Patrol
There are many ways to determine the best way to allocate patrol resources in a community. Some of them are covered in our studies but that is not the whole story. Keep in mind that it is more likely to be a combination of models as well as a sensitivity to specific to regional and demographic considerations.
It is important to take many variables into consideration when determining how best to utilize patrols. At the same time, we must remember to expect the unexpected and be as prepared as possible to respond. No two situations, weeks, months, or years will ever be exactly the same. This is part of what makes a career in criminal justice such a challenge and also so rewarding.
In the early 1900’s and before the work of August Vollmer, there was not much information concerning police allocation. Vollmer created a list of police functions such as crime prevention, criminal investigation, traffic control, and patrol. In the early deployment allocation models, the police were distributed based on calls for service and officer workloads. Although what appeared to be effective at the time, more research began to see potential issues with this model such as police saturation may cause a higher number of arrests. Other departments in this time frame distributed patrol units evenly without taking into account other factors such as crimes, population, distance, or number of personnel.
Preventative Patrol
As police operations moved forward, other methods of deployment emerged. In the 1960’s, law enforcement professional started to shift focus on preventative patrol methods. As discussed in previous lessons, t ...
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...EduSkills OECD
Andreas Schleicher, Director of Education and Skills at the OECD presents at the launch of PISA 2022 Volume III - Creative Minds, Creative Schools on 18 June 2024.
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
2. m
/O
ST
IL
L
Case study
eBaY
Chapter 6
Creating Customers on the move
The advent of mobile commerce (m-commerce) has be-
gun to create significant changes in the way consumers
make purchasing decisions. The introduction of online
shopping first began to draw customers away from brick-
and-mortar retailers, changing the location of where they
made their purchases. The use of mobile devices has ex-
panded the location of purchase decisions even further,
so now consumers can make purchases from almost any-
where, so long as they have a mobile device with them. It
also has leveled the playing field for consumers in many
3. cases, as it allows them to comparison shop on prices of
products that they might find in stores.
In 2009, the mobile commerce market generated
$18.3 billion in total revenue. By 2015 it’s projected to
reach over $119 billion. When it comes to m-commerce,
eBay has jumped in with both feet. It is estimated to hold
about 3.3 percent of m-commerce, compared to online
retailer Amazon’s 1.5 percent. It also was estimated to sell
$1.5 billion in goods via m-commerce in 2010, compared
to $600 million in 2009. eBay launched its first mobile ap-
plication for the iPhone in July 2008 and has since pro-
duced 14 apps, including eBay Selling, StubHub, Deals,
and Fashion. eBay’s core iPhone application has been
downloaded 14 million times, and its entire stable of apps
has seen over 30 million downloads worldwide. Purchases
range from clothing and accessories to sporting event and
concert tickets, computers and technology gadgets, col-
lectables, and even luxury automobiles. Research indicates
that more than half of regular m-commerce purchasers are
comfortable spending over $100 on a mobile purchase,
and 14 percent are willing to spend over $1,000.
eBay has been quick to embrace the trend toward
comparison shopping, as potential buyers compare in-
store prices online with those offered by other retailers. In
June 2010, eBay purchased RedLaser, a mobile app that
uses the cell phone camera to identify a product’s bar code
and locate that product within eBay’s system.
If a buyer is searching for a certain designer jacket, for
example, he could compare prices between eBay’s auc-
tions, flat-priced buy-it-now options, and eBay’s Fashion
Vault, which offers limited-time deep discounts on select
high-end merchandise.
4. But while eBay has excelled in m-commerce so far, its
ability to fully capitalize on this growth potential depends
on how it is able to influence consumer purchasing deci-
sions. Merely allowing consumers to search for items, com-
pare prices, and then make a purchase isn’t enough. As
eBay Vice President of mobile platforms Steve Yankovich
says, “We want consumers to engage when they don’t
have a purchase in mind.”
The combination of apps with mobile devices en-
ables browsing and purchasing virtually anywhere at any
time, especially during downtime—say when the poten-
tial buyer is getting a haircut or waiting in line at the cof-
fee shop. By enabling buyers more opportunities to shop
and make purchases, eBay is hoping to spark purchases
based on the buyer’s immediate situation. The eBay
Fashion app is designed to inspire browsing and experi -
mentation, offering features such as a clothing-focused
search function, a virtual closet to save various finds, and
a mix-and-match feature that allows users to pair up ar-
ticles of clothing with various accessories. Users can even
take a picture of themselves using the phone camera and
the Fashion app will superimpose the outfits they cre-
ate over their figure, allowing shoppers to digitally “try
on” the looks. So if a purchaser saw a dress she liked at
a party, she could “try it on” and match it up with acces-
sories in her wardrobe. eBay is planning to release even
more apps like eBay Fashion, targeting key eBay shop-
ping demographics such as car enthusiasts and home-
and-garden enthusiasts.
Early trends suggest that shoppers are responding to
eBay’s efforts as well. As eBay has continued to develop the
offerings of the eBay Fashion app, average user browsing
5. CASE STUDIES 1
time on the app has increased by 40 percent since its
original release and mobile fashion sales tripled over the
past year. If nothing else, the new trends in m-commerce
move very quickly, and eBay must continue to innovate if it
wants to stay ahead of the game. Says Yankovich, “Nobody
knows what’s going to happen in mobile. We need to be
ready to spin on a dime.”
Sources: Miguel Bustillo and Ann Zimmerman, “Phone-
Wielding Shoppers Strike Fear into Retailers,” Wall
Street Journal, December 15, 2010,
http://online.wsj.com/article/SB10001424052748704694004576
0196917
69574496.html (Accessed November 8, 2012); Geoffrey Fowler
and Ray Smith, “eBay Adds ‘Flash’ Fashion,” Wall
Street Journal, March 29, 2010,
http://online.wsj.com/article/SB10001424052702304434404575
1496717555
88744.html (Accessed November 8, 2012); Dan Macsai, “eBay
Dials M for Makeover,” Fast Company, December
2010/January 2011, 42–44; “From the Winter Olympics to
Designer Handbags and Sports Cars, M-Commerce
Leader eBay Shares Global Mobile Shopping Moments for
2010,” BusinessWire.com, December 29, 2010,
www.businesswire.com/news/home/20101229005467/en/Winter-
olympics-Designer-Handbags-Sports
-cars-M-commerce (Accessed November 8, 2012); “eBay
Mobile Commerce Trends,” Online Marketing
Trends, February 5, 2011, www.onlinemarketing-
trends.com/2011/02/ebay-mobile-commerce-trends
6. .html (Accessed November 8, 2012); Douglas MacMillan and
Joseph Galante, “As Mobile Shopping Takes
Off, eBay Is an Early Winner,” Bloomberg Businessweek, June
23, 2010, www.businessweek.com/magazine
/content/10_27/b4185027420770.htm (Accessed November 8,
2012).
Q u e s t i o n s
1. Which stages of the consumer decision-making
process are affected most by comparison shopping on
mobile platforms? Explain.
2. Based on the goal expressed by Steve Yancovich,
which stage of the consumer decision-making process is
eBay trying to influence? How are they doing so?
Case 7
Rajat Gupta and Insider Trading
AUTHOR BIOGRAPHY
Kelly Mullen is an assistant professor of finance at Trinity
Christian College in Palos Heights, Illinois. Her research
interests include real estate tax-credit and municipal finance,
leadership, and business ethics, with a special interest in
managerial ethics in the financial services industry.
CASE OVERVIEW
One of the most high-profile insider trading events in recent
history went to trial in 2012 and involved Rajat Gupta. Gupta
was the former managing director of McKinsey Consulting, a
highly prestigious global consulting firm that provides expertise
7. and advisory services for many of the world’s highest profile
companies, governments, and nonprofit organizations. The case
against Gupta grew out of the investigation of his friend and
business associate Raj Rajaratnam, who in 2011 was convicted
on multiple counts of conspiracy and securities fraud.
Surveillance of Rajaratnam indicated that Gupta was an
informant who had been sharing insider trading tips about
Goldman Sachs and other firms. Because of Gupta’s high status,
his reputation, and the trust he engendered in the marketplace,
he was considered an extraordinarily high-profile subject.
WHO IS RAJAT GUPTA?
Rajat Gupta had the rare honor of being the first foreign-born
managing director McKinsey Consulting (1994–2003) had ever
had. He also served on several highly prestigious corporate
boards, including Goldman Sachs and Procter & Gamble. In
addition, he was a board member for the Rockefeller
Foundation, the World Economic Forum, the Millennium
Promise, and the Gates Foundation, among several other high-
profile nonprofits and nongovernmental organizations
(NGOs).1 Gupta was also heavily involved in higher education
in India. He was cofounder and served as chairman of the board
for the Indian School of Business, and he was on the dean’s
advisory board for the School of Economics and Management at
Tsinghua University.
After graduating from the Indian Institute of Technology–Delhi,
Gupta attended Harvard University where he earned an MBA
and graduated with distinction; from there he joined McKinsey.
Gupta spent three decades with McKinsey and earned a
reputation for integrity, intelligence, and great business skill; he
achieved remarkable success in the marketplace and was known
across the globe for his business acumen and philanthropic
endeavors.2 McKinsey’s managing director serves a three-year
term and limited to serving three terms. After Gupta’s third
term ended in 2003, he became senior partner again. In 2007,
Gupta became a senior partner emeritus for the firm, where he
continued to serve in an advisory capacity. All of these
8. accomplishments occurred before his arrest and imprisonment
for insider trading.
WHAT IS INSIDER TRADING?
In simple terms, insider trading involves the beneficial use of
nondisclosed, confidential corporate (company) information in
stock trades. According to the U.S. Securities and Exchange
Commission (SEC)’s website, an “insider” is a person who is in
possession of material, nonpublic information about a security
and breaches a fiduciary duty or relationship of trust and
confidence through the illegal trading (buying or selling) of that
security.3 Insiders are key personnel (senior management-level
staff, or those in advisory roles such as members of a board of
directors), but the insider description may also extend to third
parties who provide professional services to a company and may
be privy to their plans and activities.
p.402
Insider trading violations can include sharing (“tipping”)
sensitive information to an uninvolved party. Having insight
into a company’s stock price enables the insider to make trades
that generate above-market financial returns or substantially
avoid financial losses from market fluctuations in stock price.
When an insider is privy to information that is expected to have
a likely positive effect on a company’s share price, the insider
may illegally buy securities in advance of the stock price
increase, taking action before the marketplace becomes aware of
a company’s good news. An example of this is the insider
trading case involving SAC Capital Advisors’ use of
pharmaceutical study results before their release in the
marketplace.4 In other cases, the insider will sell securities
before public disclosure of bad news, thereby limiting potential
investment losses that occur when a security’s price declines in
the market. The Enron senior management team’s use of insider
information before the company’s imminent collapse involved
this type of illegal insider trading.5
Research confirms that insider trading often occurs secondhand
through insider tips received from friends, rather than firsthand
9. where someone effectively uses information he or she has
obtained from his or her work environment.6 When a second
party becomes involved in insider trading by using an insider
tip, it makes the insider trading harder to detect; for this reason,
estimates of the prevalence of insider trading may be inaccurate
(i.e., research suggests that insider trading likely occurs more
often than is known).7 The SEC reports that the number of
insider trading cases grew more, in the aggregate, between 2013
and 2016, than in previous years.8 Because of the covert nature
of this crime, law enforcement agencies use an array of tools,
including wiretapping, to solve these crimes. Preet Bharara,
former U.S. attorney who was involved with high-profile insider
trading prosecution, said, “When sophisticated business people
begin to adopt the methods of common criminals, we have no
choice but to treat them as such.”9
Still, it is important to remember that insiders can legally
purchase their company’s stock. Many managers, in fact,
receive stock options and bonuses based on stock performance.
This makes sense because managers and company employees
who have invested in their company’s stock will have a strong
alignment with the company’s goals and objectives and will be
motivated to see the company succeed. Insider trading laws are
not designed to prohibit insiders from legally trading, but rather
to block the insider’s ability to trade on the nonpublic,
confidential information about a company’s plans and
performance that they have access to through their work.
WHY ALL THE FUSS? WHY IS INSIDER TRADING AN
ETHICAL ISSUE?
Participants in public capital markets benefit from a regulated
and transparent trading environment. To the degree that market
participants trust that the market is a level playing field, they
will invest capital by purchasing stocks and bonds. This
transparency and sense of fair play is secured by policies and
regulations (e.g., those established and enforced by the SEC).
Insider trading (i.e., using information that is otherwise
unavailable to the investing public to make trades) lowers
10. investor trust in the capital markets. When the sense of market
fairness diminishes, investors become reluctant to invest, with
negative implications for economic growth. Hence, the
soundness and trustworthiness of the capital markets matters
greatly. This also helps us understand why the capital markets
are regulated and why laws and regulations have been designed
to protect the marketplace from the damaging effects of insider
trading.
Insider trading is viewed as a critical issue by investors and
market participants for at least three reasons10:
1. If insider trading is widespread, this will influence
investors’ willingness to trade; if investors lose confidence in
the fairness of the marketplace, a loss of both market liquidity
and capital investment may occur.
p.403
2. Policy makers and regulators have concerns about the
effectiveness of insider trading policy and regulations.
3. Senior executives often receive stock options or stock-
related benefits as part of their overall compensation package;
this is done with the intent of aligning manager interests with
shareholder interests. Greater stock ownership by managers,
however, may have the unintended consequence of enhancing
managers’ abilities to take unfair (and illegal) advantage of
their insider status and the nondisclosed, confidential corporate
information they may have.11
HOW IS INSIDER TRADING DISCOVERED?
An insider trading investigation may start with the SEC, the
Federal Bureau of Investigation (FBI), the Department of
Justice (DOJ), or the U.S. Attorney’s Office. Information on
trading irregularity may be discovered and presented to the SEC
and then travel to another branch of the government, or it may
come from the Financial Industry Regulatory Authority
(FINRA), which has a surveillance division that may identify
unusual movements in a stock price. Corporate insiders are
required by the SEC to report trade activity, and because
authorities can conduct surveillance activity on stock trades,
11. corporate insiders may be deterred from conducting illegal
trades in their own names, instead passing the information along
to a friend, business associate, or relative. Thus, their insider
status is concealed even if evidence suggests irregular or sudden
stock price movement.12
Insider trading activity may result in civil lawsuits and related
fines or in criminal charges against the violator. Criminal
insider trading charges are normally contingent on the
appearance of three factors:
1. The significance of the wrongdoing (amount of money
involved, complexity/number of people involved in trade, and
the duration of the insider trading activity)
2. Confirmation of wrongdoing provided evidence (testimony,
taped conversation, or related evidence)
3. Repeat securities violations; recidivism
The DOJ normally handles criminal cases, often working in
collaboration with the SEC. The SEC may notify the DOJ of a
likely criminal case, and the DOJ will then verify the
appropriateness of the charge as part of its handling of the case.
FINRA also presents criminal cases to the DOJ.13
The case against Rajat Gupta came by way of another, more
elaborate criminal insider trading case that was being conducted
against his friend and business partner, Raj Rajaratnam.
Rajaratnam, a hedge-fund manager for a company called
Galleon Group, had attracted the attention of the FBI, which
had placed him and a network of trade conspirators under
surveillance using, among other means, wiretapping.
Investigators captured him on the telephone advising co-
conspirators on how to disguise their insider trading activity.
Among the network of participants, Gupta was identified as an
informant to Rajaratnam. The tips Gupta shared with
Rajaratnam regarding Goldman Sachs and other firms proved
lucrative. Rajaratnam cleared approximately $840,000 in one
day from a tip about plans by Warren Buffett’s Berkshire
Hathaway to invest $5 billion in Goldman Sachs.14 Gupta’s
boardroom leaks to Rajaratnam generated approximately $17
12. million in profits.15 Overall, it is estimated that Rajaratnam
earned over $80 million in profits from insider tips he received
from a broad network of corporate informers.16 As a part of
this network, Gupta faced criminal insider trading charges.
Despite the fact that Rajaratnam’s criminal activity involved
greater dollar figures, commentators on the two cases suggested
that Gupta was a professional of a much higher stature. Because
of his membership on the board of several top companies, Gupta
was in a trusted position to guard the confidential information
of global companies whose decisions and activities affect the
lives of hundreds of thousands of corporate stakehol ders.17 The
many accolades Gupta had received throughout his career made
his indictment particularly shocking. “I think the record, which
the government really doesn’t dispute, bears out that he [Rajat
Gupta] is a good man . . . but the history of this country and the
history of this world, I’m afraid, is full of examples of good
men who do bad things,” said Judge Jed Rakoff, presiding judge
at Rajat Gupta trial.18
p.404
DIGGING DEEPER INTO THE GUPTA STORY
His Friendships
Two names consistently appear in conjunction with Gupta’s
trading activity: Anil Kumar and Raj Rajaratnam. Kumar,
esteemed as Gupta’s protégé at McKinsey, was a technology
consultant and also a graduate of Indian Institute of
Technology. Both Gupta and Kumar were involved with
establishing the Indian School of Business (ISB) and the
school’s ongoing performance. Gupta’s relationship with Kumar
was built through career and direct business dealings.19
Kumar and Rajaratnam both studied at the University of
Pennsylvania’s Wharton School of Business. While still a
consultant at McKinsey, Kumar was approached by Rajaratnam,
a hedge-fund manager, who proposed a secret side-consulting
business for Kumar with Rajaratnam’s firm, Galleon Group.
Kumar agreed to the illicit consulting arrangement with
Rajaratnam, despite the fact that this agreement violated the
13. terms of his employment with McKinsey. Kumar earned
approximately $1 million a year for this arrangement and
eventually became an important source of insider information to
Rajaratnam.20
Through Kumar, Gupta’s and Rajaratnam’s paths merged. Gupta
and Rajaratnam did not share an alma mater, but they did share
an interest in the private equity fund called New Silk Route
Partners that Gupta and Kumar launched. Later, business
associates Parag Saxena and Victor Menezes joined the equity
fund and Kumar exited. Rajaratnam at one point invested $50
million in New Silk Route fund, prompting communication
between himself and Gupta, and the two eventually became
friends and confidantes. During the years leading up to Gupta’s
conviction, Kumar and Rajaratnam occupied important roles in
Gupta’s business activity, and both Kumar and Gupta shared
nonpublic and confidential information with Rajaratnam about
the companies they served in a professional capacity. As a fund
manager, Rajaratnam was able to parlay that information into
quick profits for Galleon Group, to the tune of approximately
$17 million from Gupta’s tips alone. In court, Gupta asserted
that he did not profit from Rajaratnam’s trading activity.21
Sadly, but perhaps not surprisingly, these friendships ended
badly. Kumar ultimately served as a key witness in the criminal
cases against Rajaratnam and Gupta. Kumar himself was
convicted of securities fraud, fined $2.8 million by the SEC and
sentenced to 2 years of probation.22 Rajaratnam was convicted
on 14 counts of conspiracy and securities fraud, and sentenced
to 11 years in jail and $150 million in fines.23
The Gupta Insider Trading Trial
Gupta’s trouble with the law began on March 1, 2011, when the
SEC filed a civil complaint for insider trading against Gupta
and Rajaratnam. Later, on October 26, 2011, the U.S.
Attorney’s Office filed criminal charges for securities fraud
(including insider trading) against Gupta. He was arrested and
released the same day on $10 million bail. At that time, Gupta
asserted that he was not guilty, but he faced an uphill battle
14. because his deep involvement with Rajaratnam was drawn out
and put on display during Rajaratnam’s trial. Wiretaps used on
Rajaratnam captured Gupta actively sharing insider tips with
him.24 In addition, in Rajaratnam’s trial, the chief executive
officer (CEO) of Goldman Sachs testified that Gupta shared
confidential information about the firm with Rajaratnam. Even
though Gupta was not on trial at the time, he was identified
during that trial as a key informant to Rajaratnam.25
p.405
Gupta’s jury trial began on May 22, 2012.26 By June 15, 2012,
Gupta was found guilty on three counts of securities fraud and
one count of conspiracy for sharing confidential information
with Rajaratnam; he was found not guilty on two other
securities fraud charges.27 The jury took less than 2 days to
reach its verdict, and it relied on phone and transaction records
rather than the wiretaps that were used in Rajaratnam’s
trial.28 Gupta faced a maximum sentence of 20 years in prison
for securities fraud and 5 years for conspiracy.29
The attorneys prosecuting the case pushed for a 10-year prison
term for Gupta, with one prosecuting attorney stating, “Gupta
intentionally betrayed his duties to Goldman Sachs as a director
of the company, refused to take responsibility for his actions,
and put the government through a long and exhaustive trial,
costing taxpayers millions.”30 Gupta’s punishment was part of
a message the prosecutors hoped to send to the marketplace that
people entrusted to serve in a fiduciary role for corporations
will be held to the highest standards of professional
conduct.31 The severity of the proposed prison sentence
underscored the magnitude of the professional responsibility
that Gupta had betrayed.
Meanwhile, Gupta’s attorneys fought for probation and
community service that would leverage his extensive business
skills. Gupta’s attorney argued that Gupta’s offense was
“aberrational behavior” for him—normally an upstanding
member of the community—and that Gupta should not be
punished because he had suffered a “fall from grace of Greek
15. tragedy proportions.”32 “This was an iconic figure who had
been a role model for countless people around the globe,” his
attorney argued.33
On October 24, 2012, Judge Rakoff of the U.S. District Court in
Manhattan sentenced Gupta to 2 years in prison.34 Though
Gupta appealed the conviction, it was upheld by a federal
appeals court on March 25, 2014. On June 11, just one week
before his jail term began, the U.S. Supreme Court denied
Gupta’s request to postpone the prison time while an appeal was
in process. Gupta began his jail sentence one week later, on
June 17, 2014.35
The Question of Motive
The question of motive for Gupta’s crime remains unanswered,
though speculation abounds. In one recorded conversation, his
friend Kumar suggested to Rajaratnam that Gupta was
dissatisfied with his level of wealth and desired to join the more
financially elite.36 Before his involvement with insider trading,
Gupta’s net worth was estimated at $130 million.37
Alternatively, a senior attorney for the SEC involved with the
case suggested that it was not money that Gupta was after, as
evidenced by the fact that Gupta did not receive a cut or a
payment in exchange for the tips he provided; rather, the
attorney suggested, the motive for Gupta was friendship.38
Providing yet a different perspective on motive, Judge Rakoff
speculated that Gupta may have crossed a professional line that
resulted in criminal activity because he “longed to escape the
straitjacket of overwhelming responsibility, and had begun to
loosen his self-restraint in ways that clouded his judgment.”39
It seems likely that the question of motive for Gupta was a
complex and multifaceted one. It is not feasible, however, that a
person who had spent a lifetime guarding the confidentiality of
high-profile companies was unaware of the potential
ramifications of sharing corporate secrets. During his career,
Gupta likely signed dozens of confidentiality agreements in
which he committed himself to protect and guard from public
disclosure the organizational information of the companies he
16. served. It therefore appears certain that Gupta’s decision to
divulge confidential information was not the result of
inexperience or a lack of understanding about the potential
consequences of his actions.
The Monetary and Reputational Costs Gupta Incurred for
Insider Trading
Before his conviction, Gupta’s net worth was estimated to have
been approximately $130 million.40 The insider trading
conviction was costly for Gupta. Some of the expenses he
incurred included these:
p.406
• A 2-year jail sentence41
• A lifetime ban by the SEC on serving as an officer or
director of a public company42
• $30 million in legal fees43
• $25.8 million in fines and penalties as follows:
○ $5 million fine, paid to the U.S. government44
○ $6.2 million reimbursement of legal fees to Goldman
Sachs45
○ $13.9 million reimbursement to the SEC for legal
activities46
EPILOGUE: WHERE IS RAJAT GUPTA TODAY?
On January 5, 2016, Rajat Gupta was released from federal
prison to his Manhattan home to finish out his jail sentence
under house arrest.47 The house arrest ended in March
2016.48 In addition, in February 2016 the U.S. Second Circuit
Court of Appeals in Manhattan agreed to hear Gupta’s appeal to
overturn his conviction, and as of September 2017 the appeal is
still being reviewed.49 Upon release from prison, Gupta
disclosed plans to publish an autobiography about his life and
experiences.50 Gupta also returned to rekindle relationships
with close colleagues and a large professional network around
the world. It seems likely that Gupta’s impact on business and
society will persist, though the avenues he travels may diverge
from where he had traveled in his former life.
See Table 1 for a timeline of events follows.
17. TABLE 1 A TIMELINE OF EVENTS*
p.407
Source: Rawat, S. R., Raj, V., Manoharan, A., & Vineet, S.
(2013). Rajat Gupta: An American dream upturned: A case
study. Indian Journal of Corporate Governance, 6(2), 42–51.
Critical Thinking Questions
1. Research suggests that different countries have different
perspectives on insider trading. Gupta and his friend, Kumar,
were originally from India; Rajaratnam was from Sri Lanka. An
aspect of their willingness to engage in insider trading might be
rooted in their culture of origin. Does this information alter
your perspective on the conduct of the three? Would it make
them somehow less guilty of the crime? Explain.
2. When Gupta’s case went to trial, over 400 people wrote
letters to the judge attesting to his good character—among them
Bill Gates and former UN Secretary Kofi Annan. That said,
Gupta’s business partners in his New Silk Route private equity
venture had received penalties from the SEC before their
involvement with him for dubious business dealings. Is this
simply a case of poor selection of friends, or was something
else going on with Gupta that, though undetected for
years,culminated in his shady business dealings in the later
years of his life? Explain. If it is true that bad company corrupts
good character, how might you effectively use this information
as you select friends and associates in the business arena?
3. Illegal insider trading is considered an ethical issue, in part,
because it involves fair play and justice. Some research
indicates that there is no one particular profile for those willing
to engage in illegal insider trading, but other research using
simulation testing suggests that individuals with lower ethics
scores are more likely to engage in illegal insider trading. If
both studies are true, what does this suggest about building an
ethical organization? With these studies in mind, what
workplace practices might you consider endorsing?
4. If it is true that the use of insider trade tips from friends is
18. difficult to detect and that those who get charged with insider
trading seem to bounce back in society fairly well (e.g., Michael
Milken, Mark Cuban, Martha Stewart), is it worth it, in your
opinion, for our regulatory agencies to seek out illegal trading
activity and to prosecute violators of these laws? How do you
rationalize the great expense involved in these search and
prosecution efforts if the criminals seem to suffer no lasting
ramifications from these crimes?