ISO 9001:2008 in school

ISO
DIFFERENT ACRONYMS

International Organisation for Standardisation

Organisation International de Normalisation

Whatever the country, whatever the language

to fit all-purpose

"ISO"

Greek isos, meaning "equal".

3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 2

History of ISO
ISO was born from the union of two organisations - the ISA
(International Federation of the National Standardising
Associations), established in New York in 1926, and the
UNSCC (United Nations Standards Coordinating
Committee), established in 1944.

In October 1946, delegates from 25 countries, meeting at the
Institute of Civil Engineers in London, decided to create a
new international organisation, of which the object would
be "to facilitate the international coordination and
unification of industrial standards". The new
organisation, ISO, officially began operations on 23
February 1947

ISO is the world largest standards developing organization.
Between 1947 and the present day, ISO has published more
3-Nov-12 than 16 500@InternationalGoundory
ISO 9001:2008 MGSSNF by Mr Deenesh Standards 3

ISO in Action
 1951 – The First ISO Standard was published

 1987 – Various standards are created

 To eliminate country to country differences

 To eliminate terminology confusion

 To increase QUALITY awareness

 To provide a Quality Management System (QMS)


Quality Management System
(Framework)
Quality
Fitness for purpose

Excellence, Value for money

Meeting Customer Expectations, not just needs

Management System
Planning, Organising, Directing, Work culture, Framework
Controlling, Constructing Policies & Procedures


ISO Family
Automotive ISO 10002
Customer satisfaction ISO/TS 10004:2010
Education ISO 9001;2008, IWA 2:2007
Energy ISO 50001, TC 242
Food safety ISO 22000:2005
Information security ISO/IEC 27001:2005
Health care IWA 1:2005
Local government ISO 9001;2008, IWA 4:2009
Medical devices ISO 13485:2003
Petroleum and gas ISO/TS 29001:2007
Risk ISO 31000
Ship recycling ISO 30000:2009
Supply chain security ISO 28000:2007


ISO 9000
 The ISO 9000 family of standards represents an international

consensus on good quality management practices. It consists of

standards and guidelines relating to QMS and related supporting

standards.

 ISO 9001:2008 is the standard that provides a set of standardised

requirements for a quality management system, regardless of

what the user organisation does, its size, or whether it is in the

private, or public sector.


The Journey of ISO 9001
 ISO 9000:1987 – Focus on Quality Assurance (QA) but the principles
were different for Production and Service Industry.
 ISO 9000:1994 – Focus on QA, it was generic (means it was applicable
for all type of Industries.)
 ISO 9001:2000 – As the competition increase in the year 2000, it was
need to give more preference to the customer needs. This standard
was not only based on QA but give more preference to Customer
Satisfaction and Standardisation.

 ISO 9001:2008 – Besides QA, Customer Satisfaction and
Standardisation - has identified / talks about the requirements of :
1) Customer Requirements
2) System Requirements
3) Legal Requirements (Statutory Compliances)
4) Training Competency

Customer Expectation & Service


ISO 9001:2008
ISO 9001 gives the requirements for what the
organisation must do to manage processes affecting
quality of its products and services

ISO 9001 is concerned with the way an organisation goes
about its work

 They are not product standards
 They are not service standards
 They are process standards
 They can be used by product manufacturers and
service providers

What is a Process?
Process is a sequence of interdependent and
linked PROCEDURES which at every STAGE
consume one or more RESOURCES to CONVERT
inputs into outputs.
These outputs then serve as inputs for the next
stage until a known GOAL or END RESULT is
reached.


Process Approach

PDCA Cycle


Steps for implementation of ISO 9001:2008
1. Conduct awareness programme (top to down)
2. Form a Steering Committee and task force for documentation
3. Identify and define the processes
4. Train personnel in the use of procedures and formats
5. Train internal auditors
6. Primary assessment of the system through PDCA and internal
audit
7. Apply corrective actions for non-conformities
8. Apply for certification
9. Second assessment of the system through PDCA and internal
audit
10. Pre-certification audit by certified body
11. Take corrective actions
12. Improve the system as per audit report
13. Final audit and certification


Five Steps in ISO
1 Identify Customer needs

2 Say what you do

3 Do what you say

4 Prove it

5 Improve it


Clause 1.0
General
Standard is generic means applicable to all types of
Organization, regarding of type, size and product provided.
Enhance in meets customer needs and regulatory requirements.
Aims to enhance customer satisfaction through effective application of
system and processes for continual improvement.
Application : Exclusions are made limited to requirements within clause
7, and such exclusions do not affect the organization’s ability, or
responsibility.
e.g. Clause 7.3 Design and Development is applicable for production
industry and not applicable for Service Industry. Clause 7.6 Control of
monitoring and measuring equipments

Clause 2.0
Normative references

The following referenced documents are indispensible (essential) for
the application of this document. For dated references, only the edition
cited applies. For undated references, the latest edition of the
references document (including any amendments) applies.


Clause 3.0
Terms and Definitions:
Speaks about different terms and definitions used in ISO 9001 QMS Standard:

Conformity Quality plan Auditee
Non-Conformity Objective evidence Auditor
Defect Inspection Audit Team
Preventive action Verification Continuous
Corrective action Review Continual
Document Audit Measurement
Record Audit findings Analyses
Quality Manual Audit conclusions


ISO 9001:2008 Breakdown

4 5 6 7 8
Quality Management Resource Product Measurement,
Management Responsibility Management Realisation Analysis &
System Improvement

4.1 General 5.1 Mgmt 6.1 Provision of 7.1 Planning of 8.1 General
Requirements Commitment Resources Product Realisation
8.2 Monitoring &
4.2 Documentation 5.2 Customer Focus 6.2 Human 7.2 Customer- Measurement
Requirements Resources Related Processes
5.3 Quality Policy 8.3 Control of Non-
6.3 Infrastructure 7.3 Design And Conforming Product
5.4 Planning
Development
6.4 Work 8.4 Analysis of Data
5.5
Environment 7.4 Purchasing
Responsibility, Author 8.5 Improvement
ity & Communication 7.5 Production &
Service Provision
5.6 Mgmt. Review
7.6 Control of
Monitoring & Meas.
Devices


Application of ISO 9001:2008 in
Secondary Schools
Clause 4 –General Requirements

Documentation requirements
Requirement Function vis-à-vis the QMS

Quality policy Vision, aim and objectives set by the school for QMS

Quality manual References of all applicable documented procedures and other
criteria based on the QMS
Control of documents Ensure documents are continuously updated
Traceability of document and available for use

Control of records Activities carried out (extra-curricular activities)
Learner and instructional records


Secondary Schools
Clause 5 – Management Responsibility
 Management commitment

 The top management shall identify the educational service
which satisfies the needs and expectations of the leaner
(customer focus)

 Quality Policy

 Planning - Quality Objectives, QMS Planning (Management shall
identify and show its commitment to continuous improvement
of the educational service and the QMS)
 Responsibility, authority & communication


Secondary Schools
Clause 6 – Resource Management

Human
Resource

Resource
Management

Work
Infrastructure
Environment


Secondary Schools
Clause 7 – Product Realisation

Planning the realisation Daily plans, weekly plans, curriculum design
Learner-related Processes Providing a safe environment, learner centred
education
Design and development Time table, school activities, pedagogical tools
Purchasing Purchase comply to norms and regulations
Production and Service Providing education as per aptitude, knowledge,
Provision
skills and ability of the learner.
Control of monitoring and Tests and assessment tools
measuring devices

Secondary Schools
Clause 8 – Measurement, Analysis and Improvement

Monitoring & Education should meet the leaner’s expectations, audits
Measurement
to verify the use of established methods for educational
processes
Control of Non- Taking action to eliminate the detected non-conformity
Conforming Product
Analysis of Data Analysis of students’ performance
Improvement Continuously improve the effectiveness of the QMS and
implement corrective and preventive actions that are
identified by analysis of data

ISO 9001:2008 Framework


Benefits after implementation of
ISO 9001:2008
 Improves the operational culture of a school to achieve a level of
acceptable excellence

 Brings a positive work environment and proves beneficial to
school

 An ISO 9001-based education institution has improved
understanding among the staff, streamlined institution
operation, clearer right and responsibilities of students, quality
improvement and a marketing edge

 In terms of administrative processes, a clearer and more
systematic approach to educational operation
(contd...)

Benefits after implementation of
ISO 9001:2008
• Provides on-going feedback as to how well schools and their staff
are performing with management

• Brings a standardisation in classroom management

• An attitudinal shift in staff members to quality-related issues in
day-to-day work processes and thus enables organisations to better
operate in terms of customer (student) satisfaction

• PRB Report (Volume 1, Recommendation 8.23, pp. 67):
 Bonus of 3 days’ pay in respect of an
organisation/section, which has been ISO certified and has
maintained the ISO standards for the preceding period of
two years

ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory
3-Nov-12 27

Pitfalls of ISO 9001:2008 framework
 Lack of management commitment (hence, resources)

 Some staff feel the sense of exclusion and frustration
which may be caused by the top-down approach of ISO
9001, along with tightened controls over the teacher’s
professional work by standardised procedures

 Considerable and continuous paperwork and
monetary costs to establish and maintain the system

 Inability of educators to fully understand the new
quality system and it has been recognised as a serious
problem

Eight Quality Management
Principles of ISO
1. Customer focus
2. Leadership
3. Personnel involvement
4. Process approach
5. System approach to management
6. Continuous improvement
7. Factual approach to decision making
8. Mutually beneficial relationships with suppliers

Example
 12.3 ORGANISATION OF MUSIC DAY
1.0 Objective/Scope
This procedure describes the activities related to the Music Day within MGSS NF and to ensure that the music day ends
up as a successful and faultless event.

2.0 Reference
 Section 7.1 of ISO 9001:2008
 Section 7.5 of ISO 9001:2008
 Section 7.5 of IWA2:2007

3.0 Definition
 REC: Rector
 O.C: Overall Coordinator
 PTA: Parent Teachers’ Association

4.0 Responsibilities
4.1 The Rector shall have the overall responsibility to ensure that the extra-curricular activities are carried out
effectively
4.2 Overall Coordinator is responsible for the organisation of the event
4.3 All personnel shall be responsible to follow procedures as described below

5.0 Procedure
5.1 Organisation of Music Day Flowchart

6.0 Associated Documents


START

Decides on provisional dates for activities REC

Calls upon a staff meeting and REC PTA Meeting
communicates the day .A Music committee
is appointed with an Overall Coordinator -Sponsors

-Budgeting
Meetings are scheduled once a week .Dates O.C
are set for submission of items by classes
and communicated to staffs

Provision made for sound equipment,(Salles
Verte), stage and budget approved by Rector &
PTA O.C

Items collected by M.C. Provisional O. C Rehearsal at
Program is set up and approved by Rector class levels

All items viewed by O.C O.C

Review for corrective O.C/
action REC
Items
retained by O.C?

Final programs set up- Some items maybe O.C
cancelled or request for improvements

A


Contd... A

Stage rehearsal as per the time set OC

by O.C (1 day before Music Day)

Typing of programs & distribution to O.C

staff members

Assignment of roles to O.C members for O.C

next day: Presentation, responsible for participants/students

END


Thank you

Any Question?


ISO 9001:2008 in school

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