1. NAVARRO, KAREN R.
2B at 501 Amarlanhagui St. cor. Yangco St. Tondo, Manila
xerio0908@gmail.com,
+639193494144, +639278611741
EMPLOYMENT HISTORY:
MAKATI DIAMOND RESIDENCES
Nov 3, 2014-November 6, 2015
Position Title: Front desk Associate (Part of pre-opening team)
Industry: Hospitality
Duties and Responsibilities:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling
policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the
hotel.
7. Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use
rooms.
8. Possesses a working knowledge of the reservations department. Takes same day
reservations and future reservations when necessary. Knows cancellation procedures.
9. File room keys ( only for manual room key hotels)
10. Knows how to use front office equipment.
11. Process guest check-outs.
12. Performing cashier related functions like posting charges to guest accounts, raising paid
out's, currency exchange,
13. Follows procedures for issuing and closing safe deposit boxes used by guests.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.Courier Mail Register
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
17. Attends department meetings.
18. Reports any unusual occurrences or requests to the manager or assistant manager.
19. Knows all safety and emergency procedures, Is aware of accident prevention policies.
20. Maintains the cleanliness and neatness of the front desk area.
21. Understand that business demands sometimes make it necessary to move employees from
their accustomed shift to other shifts.

2. JEANOLOGY INC.
February 10, 2014-June 7, 2014
Position Title: Recruitment Specialist
Specialization: Recruitment and Selection Process
Industry: Apparel and clothing
Duties and Responsibilities:
-Handles back office position (staff level up to executive)
-Ensure 100% fillrate
-Responsible for the end-to-end process of recruitment
-Sourcing of applicants thru online advertisements, referrals government and school placements
-Administering and interpreting of psychological exams
-Conducts initial interview
-Conducts orientation to newly hired employees
WATSONS PERSONAL CARE STORE’S (PHIL’S.) INC.
June 17, 2011-February 8, 2014
Position Title: HR Associate
Specialization: Recruitment and Selection Process
Industry: Health Care and Beauty Care Retail Store
Duties and Responsibilities:
-Handles 21 Watsons Department Store in GMA Area (300 manpower headcount)
-Monitors the fill rate and variances of assigned stores
-Ensure 100% fill rate
-Sourcing qualified applicants by establishing different recruitment channel (eg, online
Recruitment, Walk-in, Referrals, Bench Mark, Career Job fairs, School and PESO Coordination)
-Conducts day to day Initial and In-depth Interview of applicants (Store Operation Personnel)
-Coordinates and acts as recruitment representative to Jobs Fairs (local and provincial)
-Conduct pre-employment examination through psychological assessment
-Responsible for validation if qualified applicants work with SM or SM Affiliates through
Recruitment Validation System (RVS)
-Background information checking
-Discussion of pre-employment requirements
-Issuance and receiving of requirements of qualified applicants
-Validation of requirements
- In charge of BIR and HDMF registrations
-Ensure completion of pre-employment requirements upon deployment
-Safekeeping of all the 201 files of employees handled
-File Documentation and maintenance
-Orientation of new hires
-Responsible for generating and printing of New Hires Contracts through CHRIS System
- Issuance of company ID, mall ID, introduction letters and uniforms
-Discussion of Contracts for new Hires and contract signing

3. -Consolidation of data of New Hire employees for BDO cash card enrollment and timekeeping
purposes
-Generate weekly reports for department store in GMA area (Productivity Report, Applicants
databank, Variance Report and Fill rate Report)
-Generate monthly reports for department store, mall and street store in GMA Area (Seasonal
and Vacancy reports through HR Analytics)
-Performs various HR related functions to ensure compliance with requirement of office
administration
-Attends to weekly management meetings as scheduled,
-Assumes responsibility for effectively recording, maintaining, and reporting human resource
information.
-Assumes responsibility for establishing and maintaining professional working relations with
applicants, visitors, callers, and business professionals.
-Accommodates Employee Concerns
-Maintains cleanliness and orderliness of the human resource office and properties.
-Maintain harmonious working environment
Educational Background:
Bachelors/College Degree (Graduated 2011)
Field of Study : Psychology
Major : General (Clinical, Educational and Industrial Setting)
Institution/College : Universidad De Manila (UDM)
Personal Information:
Age: 26 Years Old
Date of Birth: September 8, 1990
Civil Status: Married
Religion: Christian
Language: English and Tagalog
Height: 5’6 ft.
Skills:
-Knowledgeable in Microsoft Office, Microsoft Excel, PowerPoint Presentation, Computer
Savvy
-Knowledgeable in Targeted Selection (TS), Competency based Interview-S.T.A.R Approach
and HR Functional capabilities
-Knowledgeable in Opera System
-Resilient, Proactive and Diligent
Character References:
Issued upon request