The document discusses the topic of web usability workshops. It covers several key areas:
1. An overview of usability and user-centered design.
2. The benefits of usability to businesses and how ensuring usability can help reduce customer frustration and improve satisfaction.
3. Additional topics covered include user research, design methodology, navigation and information architecture.
Includes the definition, value, usage and history of heuristics as well as 10 principles with starter questions for use in an evaluation. (As presented most recently at Interaction 12 in Dublin)
This deck covers:
What is user experience design?
How lean concepts changed our approach to UXD
How to begin a successful UX project
How to implement user research to get actionable insight
Do you have to be an actual designer, a creative type of person, to be good at the UX design process? Essentially, everyone who has any influence over the design is, in part, a designer. In this talk, you will learn how the world needs more UX superheroes within an organization and that ALL team members are an intrinsic part of the UX design process. I'll give an overview of the User Experience Design Process that involves shaping the product and getting it right from the beginning while touching on essential UX methods such as user research and field study techniques, personas, card sorting, brainstorming with sketches, wireframes, interactive prototypes, and testing.
A talk we had at Texity systems.
Topics were
“ Are you really a User Experience Designer ?
The shift from product design to process design”
Contents
- what is user experience ? A bit of historical perspective
- Who coined the term and what did he mean ? ( Don Norman coined this term)
- how does IA, interaction design, usability, user research, relate to user experience ?
- what is product user experience ?
- how is different from user experience design of a service ?
- if this is User Experience, then what exactly is customer experience ?
- Should there be a designation called User Experience designer?
- The CEO, the engineer, the sales manager , product manager ….. are they UX designers or they aren’t ?
- Product design vs Process design
- The notion of a User , and who is the Customer ….. can user and customer be same ?
- A better term : DUX ( designing for user experience )
Includes the definition, value, usage and history of heuristics as well as 10 principles with starter questions for use in an evaluation. (As presented most recently at Interaction 12 in Dublin)
This deck covers:
What is user experience design?
How lean concepts changed our approach to UXD
How to begin a successful UX project
How to implement user research to get actionable insight
Do you have to be an actual designer, a creative type of person, to be good at the UX design process? Essentially, everyone who has any influence over the design is, in part, a designer. In this talk, you will learn how the world needs more UX superheroes within an organization and that ALL team members are an intrinsic part of the UX design process. I'll give an overview of the User Experience Design Process that involves shaping the product and getting it right from the beginning while touching on essential UX methods such as user research and field study techniques, personas, card sorting, brainstorming with sketches, wireframes, interactive prototypes, and testing.
A talk we had at Texity systems.
Topics were
“ Are you really a User Experience Designer ?
The shift from product design to process design”
Contents
- what is user experience ? A bit of historical perspective
- Who coined the term and what did he mean ? ( Don Norman coined this term)
- how does IA, interaction design, usability, user research, relate to user experience ?
- what is product user experience ?
- how is different from user experience design of a service ?
- if this is User Experience, then what exactly is customer experience ?
- Should there be a designation called User Experience designer?
- The CEO, the engineer, the sales manager , product manager ….. are they UX designers or they aren’t ?
- Product design vs Process design
- The notion of a User , and who is the Customer ….. can user and customer be same ?
- A better term : DUX ( designing for user experience )
STC09 Social Media and User ExperienceEric Grandeo
This presentation provides an overview of social media, strategy, and how it integrates and supplements the User Experience Design Process. It reviews common tactics, techniques, and strategies to become involved in the conversation.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
Short presentation I made to introduce bitmama's Information Interaction Design team. It goes through what is UX design, how it is carried out and why it is useful (mainly in terms of ROI).
This open forum panel discussion for AIGA UCLA was presented by Lynn Boyden, Chris Chandler, Jose Caballer and Lara Fedoroff. Deemed "UX for Dummies" this discussion focused on the definition, process, deliverables and challenges of User Experience verses Information Architecture.
Embedding Experience: Bridging the gap between design & realityMorgan McKeagney
The world is changing: it’s now crazily mobile, with an exploding number of devices and customer touch-points. This is a profound shift which puts a strain on our traditional design approaches. In this talk, Morgan argues that experiences, not interfaces, are the future. To remain relevant and useful, UX designers and organisations need to evolve. In particular, we need to stop obsessing about tools and methods, and concentrate instead on delivering truly embedded experiences.
Keynote presentation, delivered at the UX Masterclass, Bangalore, India, 7/3/2014
DIY UX: Give Your Users an Upgrade (Without Calling In a Pro)Whitney Hess
Have you fallen in love with your solution and forgotten the original problem? Are you certain that your product actually makes people’s lives better? Not every company can hire someone like me to help you listen to your users, so you’re gonna have to learn how to do some of this stuff yourself. I’ll show you techniques to find out who your users are, what they really need and how to go about giving it to them in an easy to use and pleasurable way. And it doesn’t have to bankrupt you or kill your release date.
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
That conference strategic process for small teams bkDamon Sanchez
UX is no longer an unattainable and misunderstood facet of project success that requires an explanation across an organization. While UX is now perceived as a necessity for positive results, it can however be difficult for small teams to effectively execute a comprehensive UX strategy.
After this session, you will have and will be able to:
• Identify key areas in your organization that can build up, strengthen and support a user centered project life cycle
• Foster a proven UI and UX process and strategy
• Act upon a comprehensive list of collaboration tools and available resources that small teams can use to achieve big results
• Shown visual examples of an effective UI and UX strategy at work in the field
How User Experience Addresses Unconscious BiasMarcus Finley
Presentation for NCT4G.
User experience design is one approach to addressing the issues of unconscious bias often found in today’s technology. Unconscious bias is an often overlooked and undervalued aspect of UX design since the little details seem to be so minor to us, however these minor details can have large and lasting impacts. Designing a user experience without paying attention to unconscious biases is leaving out small changes that, in turn, alienate large demographics of people and shrink your client base. On the other hand, making these small changes could be just the kickstart your product needs to expand and catch on within other demographics. This presentation will detail how to identify and overcome unconscious bias in order to achieve the maximum client or consumer base possible.
Marcus Finley, Twitter: @marcusafinley, Instagram: @findigital
FIN. Digital
Concurrent Session
Speaker Bio
Marcus Finley is the CEO and Founder of FIN Digital, a full service application development firm in Washington DC. Marcus graduated from Florida State University where he majored in Mechanical Engineering and Public Administration. Marcus is a certified Scrum Master with expert knowledge of a number programming languages, user experience design and web/mobile application development. Marcus has managed over $3 million dollars of contracted technology development and strategy projects for with an average project budget of $200,000. In his professional roles he has provided technology strategies and user experiences to achieve client’s goals. He has help developed UX practices, lead a number of UX workshops with clients and guided companies with emerging needs of validating applications. He co-founded a Meetup called Color of Tech to bring together a diverse group of technology professionals to network and thrive.
Learn how to see beyond typical agile user stories that annoy instead of inspire when building the “unknown”. Pave the way forward for your team by writing design stories that break down a complex problem into “tiny pulses” that when put together make up a complex system. Apply “Design Thinking” to not lose sight of the big picture and avoid leading your team down the wrong path of development and stifle innovation. See how thought leaders in Lean startup and Experience design are already re-evaluating their methods when measuring complexities of a system.
Most importantly see how design stories can be the uniting factor for cross-functional teams: everyone “owns” the design, inspires developers to tackle complex and feature rich digital products with selective planning and architecture that include UI patterns, Lean methods, and promotes holistic thinking that makes everyone more effective and efficient in their work.
A talk I gave for World IA Day in Bristol in 2013 describing how the way I have worked has changed dramatically over the years and how I've moved from abstraction to the concreteness of prototypes.
UXPA2019 Optimal AR UX for Complex Purchases — How immersive technology boost...UXPA International
Augmented Reality for eCommerce is everywhere. Major retailers and Shopify have mainstreamed 3D. But so far, nearly all product shoppers do is simply “see this in their room.” For complex, configurable, personalized purchases, this isn’t enough.
This session focuses on effective AR uses that increase user success with planning and decision-making. Think of projects such as a kitchen redesign — design aesthetics, myriad features/options, physical characteristics, and lack of buyer knowledge all stand in the way.
I’ll discuss wide-ranging aspects of AR’s potential and provide a framework for planning product-focused applications. I’ll share lots of examples and insights from recent projects, plus others I’ve found along the way, including UX principles for image-based visualizers and configurators refined over 2 decades. This knowledge with help spur ideas for your own projects.
Going beyond, I’ll align user expectations with present and future capabilities of 3D platforms/engines/hardware, giving you a working knowledge for the next generation of 3D: Mixed- and eXtended-Reality.
STC09 Social Media and User ExperienceEric Grandeo
This presentation provides an overview of social media, strategy, and how it integrates and supplements the User Experience Design Process. It reviews common tactics, techniques, and strategies to become involved in the conversation.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
Short presentation I made to introduce bitmama's Information Interaction Design team. It goes through what is UX design, how it is carried out and why it is useful (mainly in terms of ROI).
This open forum panel discussion for AIGA UCLA was presented by Lynn Boyden, Chris Chandler, Jose Caballer and Lara Fedoroff. Deemed "UX for Dummies" this discussion focused on the definition, process, deliverables and challenges of User Experience verses Information Architecture.
Embedding Experience: Bridging the gap between design & realityMorgan McKeagney
The world is changing: it’s now crazily mobile, with an exploding number of devices and customer touch-points. This is a profound shift which puts a strain on our traditional design approaches. In this talk, Morgan argues that experiences, not interfaces, are the future. To remain relevant and useful, UX designers and organisations need to evolve. In particular, we need to stop obsessing about tools and methods, and concentrate instead on delivering truly embedded experiences.
Keynote presentation, delivered at the UX Masterclass, Bangalore, India, 7/3/2014
DIY UX: Give Your Users an Upgrade (Without Calling In a Pro)Whitney Hess
Have you fallen in love with your solution and forgotten the original problem? Are you certain that your product actually makes people’s lives better? Not every company can hire someone like me to help you listen to your users, so you’re gonna have to learn how to do some of this stuff yourself. I’ll show you techniques to find out who your users are, what they really need and how to go about giving it to them in an easy to use and pleasurable way. And it doesn’t have to bankrupt you or kill your release date.
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
That conference strategic process for small teams bkDamon Sanchez
UX is no longer an unattainable and misunderstood facet of project success that requires an explanation across an organization. While UX is now perceived as a necessity for positive results, it can however be difficult for small teams to effectively execute a comprehensive UX strategy.
After this session, you will have and will be able to:
• Identify key areas in your organization that can build up, strengthen and support a user centered project life cycle
• Foster a proven UI and UX process and strategy
• Act upon a comprehensive list of collaboration tools and available resources that small teams can use to achieve big results
• Shown visual examples of an effective UI and UX strategy at work in the field
How User Experience Addresses Unconscious BiasMarcus Finley
Presentation for NCT4G.
User experience design is one approach to addressing the issues of unconscious bias often found in today’s technology. Unconscious bias is an often overlooked and undervalued aspect of UX design since the little details seem to be so minor to us, however these minor details can have large and lasting impacts. Designing a user experience without paying attention to unconscious biases is leaving out small changes that, in turn, alienate large demographics of people and shrink your client base. On the other hand, making these small changes could be just the kickstart your product needs to expand and catch on within other demographics. This presentation will detail how to identify and overcome unconscious bias in order to achieve the maximum client or consumer base possible.
Marcus Finley, Twitter: @marcusafinley, Instagram: @findigital
FIN. Digital
Concurrent Session
Speaker Bio
Marcus Finley is the CEO and Founder of FIN Digital, a full service application development firm in Washington DC. Marcus graduated from Florida State University where he majored in Mechanical Engineering and Public Administration. Marcus is a certified Scrum Master with expert knowledge of a number programming languages, user experience design and web/mobile application development. Marcus has managed over $3 million dollars of contracted technology development and strategy projects for with an average project budget of $200,000. In his professional roles he has provided technology strategies and user experiences to achieve client’s goals. He has help developed UX practices, lead a number of UX workshops with clients and guided companies with emerging needs of validating applications. He co-founded a Meetup called Color of Tech to bring together a diverse group of technology professionals to network and thrive.
Learn how to see beyond typical agile user stories that annoy instead of inspire when building the “unknown”. Pave the way forward for your team by writing design stories that break down a complex problem into “tiny pulses” that when put together make up a complex system. Apply “Design Thinking” to not lose sight of the big picture and avoid leading your team down the wrong path of development and stifle innovation. See how thought leaders in Lean startup and Experience design are already re-evaluating their methods when measuring complexities of a system.
Most importantly see how design stories can be the uniting factor for cross-functional teams: everyone “owns” the design, inspires developers to tackle complex and feature rich digital products with selective planning and architecture that include UI patterns, Lean methods, and promotes holistic thinking that makes everyone more effective and efficient in their work.
A talk I gave for World IA Day in Bristol in 2013 describing how the way I have worked has changed dramatically over the years and how I've moved from abstraction to the concreteness of prototypes.
UXPA2019 Optimal AR UX for Complex Purchases — How immersive technology boost...UXPA International
Augmented Reality for eCommerce is everywhere. Major retailers and Shopify have mainstreamed 3D. But so far, nearly all product shoppers do is simply “see this in their room.” For complex, configurable, personalized purchases, this isn’t enough.
This session focuses on effective AR uses that increase user success with planning and decision-making. Think of projects such as a kitchen redesign — design aesthetics, myriad features/options, physical characteristics, and lack of buyer knowledge all stand in the way.
I’ll discuss wide-ranging aspects of AR’s potential and provide a framework for planning product-focused applications. I’ll share lots of examples and insights from recent projects, plus others I’ve found along the way, including UX principles for image-based visualizers and configurators refined over 2 decades. This knowledge with help spur ideas for your own projects.
Going beyond, I’ll align user expectations with present and future capabilities of 3D platforms/engines/hardware, giving you a working knowledge for the next generation of 3D: Mixed- and eXtended-Reality.
Inbound marketing refers to permission-based marketing strategies in which consumers choose to learn more about you by conducting a keyword search online, subscribing to your RSS feed, downloading your white paper, opting into your email newsletter, watching your videos, listening to your podcasts, visiting your social network or commenting on your blog.
Takeaways by Sanjeev Bikhchandani (Founder Naukri.com) at the TiE Internet Si...OMcareers Community
Sanjeev Bikhchandani, (Founder and CEO) (Naukri.com), presents the key takeaways at the TiE Internet SiG, Delhi session.
"Surviving and Winning in a Downturn", TiE presents a congregation of internet industry experts.
OMLogic is proud to be the Blogging partner for the TiE Internet SiG, Delhi.
Key takeaways of the event are available at www.omshare.com, OMShare - "Taking Events Global"
Transforming The SME a presentation by Prof. Sanjiva Dubey at the NASSCOM Fri...OMcareers Community
Prof. Sanjiva Dubey (Author of the book Innovation with IT) delivers the 40th session of the NASSCOM Friday's 2.0. Prof Dubey shares how SME's could transform during this downturn.
OMLogic is proud to be the blogging partner for the NASSCOM Friday's 2.0
HEATHER KERN A versatile designer with multi-platform specialties including marketing, magazine design, book jacket design, e-pub, website design, web animations, brochure design, posters, environmental graphics and print-to-web integration.
This is an introductive session for software engineers about the user experience. Including psychological concepts, identification of user goals, wireframing, mockups, prototyping and practical examples which you want to understand as software engineers those who practising UX.
My presentation for Hack the Hackathon Istanbul. I edited the presentation and added some notes for readers.
Basically tells the meaning of user experience as it is supposed to be. Let's define it without boundaries, not stuck in digital life.
You will get what is it as a terminology, what is the main parts of experience, how to check and change it. The essentials of UX and basic fundamentals.
User Experience Design + Agile: The Good, The Bad, and the UglyJoshua Randall
There's a rumor going around that user experience design (UXD) and Agile don't play well together. In this talk, I'll explain that they do -- most of the time! Learn about the historical reasons for why these two disciplines sometimes butt heads, as well as the good/bad/ugly of various approaches to integrating design and development.
Video: https://www.youtube.com/watch?v=Lka7nsDsZk8
There’s real evidence that Agile software engineering projects work better than waterfall. In Silicon Valley, Agile is the de-facto standard for innovating new products. But an Agile project needs good product management and good UX design to succeed. Fitting UX in with product management and Agile can be uncomfortable for UX designers. Once you get it, though, you’ll never want to work any other way. We’ll look at:
- Why Agile works well for innovation and for software delivery
- What product management is and why your software product can’t succeed without it
- The different product phases: Discover, expand and exploit
- The role of UX in each phase
- Setting up hypotheses and metrics to keep Agile teams on track
This was a usability presentation I gave in February, 2013 at the IIS Cognitive Brownbag. My inspiration for creating and presenting on usability was to encourage my colleagues to take a user-centered perspective when designing software. Another goal was to encourage use of agile development methodologies with a focus on user testing.
This lecture is an introduction to Human-Computer Interaction and Usability. The lecture was given as a part of the “Accessible Web Design” summer course in Łódź in 2007 organized by BEST (Board of European Students of Technology).
Designer is constantly confronted with challenge that how to make the application simple but also powerful. Powerful features will usually result in the complicated user interface. How to simplify it without sacrificing the powerfulness ?
This decks are for addressing the challenges from both product management and user experience design perspectives.
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
shushant: Shushant Jha, an expert in Pay Per Click advertising and Analytics is talking about how analytics can be usoed to improve over all website performance
NIIT Emperia - A Case Study by (Vasant Singal, NIIT) at OMCAR 2009 - The Onli...OMcareers Community
Vasant Singal shares a Case Study on NIIT Emperia, and how they leveraged Online Marketing in reaching out to the target market segment.
The presentation was given at OMCAR 2009 - The Online Marketing Summit
Online Marketing, Internet and the InfoEdge story presented by Hitesh Oberoi ...OMcareers Community
Hitesh Oberoi delivers the keynote address at the OMCAR 2009 - The Online Marketing Summit
The story of InfoEdge (India) Ltd. with brands like Naukri.com and Jeevansathi.com
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
14. Overview
1. Overview of Usability and User Centred Design
2.
2 Benefits of Usability to business of an organisation
3. Knowing your users and creating personas
4. Introduction to Navigation, Information Architecture and Task Flow
5. UCD methodology
6. Home Page design
7. Web 2.0
15. Overview of Usability
How to define Usability
History of Usability
Hiring the right people
Challenges of UCD
16. Design
What is Design
Design is NOT about decoration. Its about communication and Problem Solving
“Design is not just what it looks like and feels like. Design is how it works.” – Steve Jobs
“Like all forms of design, visual design is about problem solving, not about personal
preference or unsupported opinion” – Bob Baxley
17. Usability
Usability = Use + Ability
• Learnability
• Efficiency
• Memorability
• Errors
• S ti f ti
Satisfaction
18. Reading the Words
beam chap list
later wage smog
pot jolt duck
start trout big
job lot
cold tape
Mayor dusk
else wade
20. Human Memory
In psychology, memory is an organism's ability to store, retain, and
subsequently retrieve information.
There are two kinds of memories
1. Short Term Memory
• Short-term memory allows one to recall something from several seconds
Short term
to as long as a minute without rehearsal.
• George Miller in his paper ‘The magical number 7 +/- 2’ suggested that
the store of Short term memory was 7 +/- 2 items.
• Memory capacity can be increased through a process called chunking.
2. Long Term Memory
• Long-term
Long term memory can store much larger quantities of information for
potentially unlimited duration (sometimes a whole life span).
• Short-term memory is supported by transient patterns of neuronal
communication, dependent on regions of the frontal lobe and the
parietal lobe. Long-term memories, on the other hand, are maintained
by more stable and permanent changes in neural connections widely
spread throughout the brain
22. Usability
Usability is the “effectiveness, efficiency and satisfaction with which a specified
set of users can achieve a specified set of tasks in a particular environment.” –
International Standards Organization
It ti l St d d O i ti
A Usable product
• Is easy to learn.
• Is hard to forget.
• Minimizes burden
burden.
• Reduces Workload.
• Anticipates and forgives mistakes.
• Does what the user wants and when the user wants it.
• Always provides feedback.
• Satisfying and probably fun to use.
23. Importance of Usability
If website is difficult to use..................................... people leave
If the homepage fails to clearly state what a
company offers and what users can do on the
ff d ht d th
site......................................................................... people leave
If users get lost on a website................................. they leave
If a website's information is hard to read or
doesn't answer users' key questions..................... they leave
The first law of e-commerce is that if users cannot find the product, they cannot buy
it either.
For intranets, usability is a matter of employee productivity. Time users waste being
lost on your intranet or pondering difficult instructions is money you waste by paying
them to be at work without getting work done.
Current best practices call for spending about 10% of a design project's budget on
usability.
24. Benefits of Usability
Users can
• Find what they need.
• Learn what else is there.
• Use the tool to its fullest.
• Do it all without help
•L
Leave f li th i time is well spent.
feeling their ti i ll t
Developers / Designers can
• Focus on maintenance, improvement and the next project.
• Reduce time / budget lost to
• Helpdesk mails
• Revision to changes.
27. Hiring the Right people
Usability professionals help design products based on what people
• Are like physically intellectually and cognitively
physically, cognitively.
• Can and Can’t do.
• Do well and Don’t do well.
• Expect and Don’t expect.
• Like and Don’t like.
28. Usability Professional and Graphic Designer
Usability Professional Graphic Designer
• Usability professional gathers data and requirements of the target audience.
• Designer conceptualizes and creates the initial prototype.
• Usability Professional refines the design in accordance to user behavior and conducts
Usability t di
U bilit studies on that design.
th t d i
29. Usability Professional job titles
Human Factors Specialist
Information Architect
User Interface Designer
Human F t
H Factors Engineer
Ei
Usability Engineer
User Experience Designer
30. Usability Problem – Process Problem
The problem is
• Focusing exclusively on functions, data and technology.
• But not focusing on user experience.
31. Usability Problems
• Management and other teams do not understand the importance of User
Research.
• Time to market is low and hence timelines do not allow User Centered
Design.
•D i
Designers work on th i gut and personal preference often f
k their t d l f ft forgetting th t
tti that
they are not the users of the product.
• Agile Software Development Process vs. User Centered Design
Methodology.
Methodology
32. How do you ensure Usability
• Include Usability early in the design / development process
process.
• Include users in the design process through testing.
• Set measurable usability goals early.
• Allow usability and user needs to drive design.
33. Making Usability Routine
Routine Usability requires an Organization to change
• You need strong and visionary management
• You need infrastructure
• You need a staff of Usability Professionals.
• You need to make it routine.
34. If you bring user in to use your product and they have problems,
it's not because they're dumb, but we were dumb with the design.