Hotel Organization & Hierarchy
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The document defines an organization as things arranged in an orderly manner. An organization structures business activities through planning, coordination, and control to direct departments and maximize profits. Each department has a defined purpose and works together. An organization's mission statement reflects its reason for existence. Goals are set for departments to achieve the mission, and strategies and tactics are the methods used. A hotel is also an organization with departments that coordinate effectively to achieve its goals and mission.
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The front office is the nerve center of the hotel and oversees key functions like check-in, bell services, and guest relations. It can be divided into 5 areas: reception, bell services, mail/information, concierge, and cashiers/night auditors. Room clerks maintain the room rack to track occupancy and availability, check reservations, and notify housekeeping and operators when guests check-out. The registration process categorizes guests as groups, reservations, or walk-ins. Other front office roles include doormen, bellmen, elevator operators, and mail/information clerks. Automation has been sought to improve efficiency of front office, reservation, and accounting functions.
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The document discusses the guest arrival and check-in process at hotels. It begins by defining guest arrival as when a guest seeks accommodation other than their residence. It then outlines the key hotel employees who interact with arriving guests, including valet, doormen, front desk agents. Effective greeting involves behavioral, professional appearance and communication skills. The registration process is described as mandatory before room assignment and involves collecting guest information and creating a record. It assigns rooms and rates, establishes payment methods, issues room keys and fulfills special requests to complete registration.
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This document outlines the guest cycle which includes pre-arrival, arrival, stay, and departure. The guest cycle refers to the different stages a guest goes through from making a reservation to checking-in, enjoying their stay, and checking-out of the property.
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This document discusses hotel room reservations. It defines a room reservation, outlines the sources and methods of reservations, and describes the 7-step reservation processing process. This includes receiving inquiries, determining availability, accepting or denying requests, documenting details, confirming reservations, maintaining records, and compiling reports. It also covers reservation types, meal plans, room tariffs, rates, and guest types.
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Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
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Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
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Changes in vegetation cover refer to variations in the distribution, composition, and overall
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Hotel Organization & Hierarchy
- 2. What is an Organization? Organization means any thing in an ordered manner. The act of organizing business activities through Planning, coordinating, controlling, directing etc. is known as Organization. It give proper work structure to any business establishment i.e. Organization Structure.
- 3. Organization Structure Set-up of Departments Define the work of each Departments Establish coordination “Organization structure is necessary for working smoothly and maximizing profit”
- 4. Organizational Mission It means what is the reason or purpose of existence of an Organization. It reflects as “Mission Statement”. Every Organization has a unique mission statement. Example of Mission Statement- “To provide outstanding lodging facilities and services to our guest. Focus on individual business and leisure traveler as well as Group with emphasis on high quality standards in Rooms and Dining. To provide fair ROI to our owners by efficient coordination of our Hotel Team”
- 5. Goal Further, to achieve the Mission, the must carried out activities are known as Goal. Goal is set for each Department individually. A properly written goal includes an action verb followed by a specific form of measurement such as a time interval or a level of quantity, quality or cost. For Example: A Hotel’s front office Goal which is measurable – “Reduce the number of Guest complaints by 20%” “Increase the hotel’s average occupancy by 5% as compared to previous month average”
- 6. Strategies And Tactics Strategies i.e. the method of achieving the goal. Tactics i.e. how to achieve? For Example: for one of a Front Office Department’s Goal – “Operate Front desk efficiently and courteously so that guest may register within two minutes of Arrival” Then, Strategies : “Preregister all expected guests with guaranteed reservation and assign the room nos. too in pre-arrival activities” Tactics: “Preprint the registration card for all such arriving guests and arrange them in alphabetical order of there Surname”
- 7. Hotel as Organization Hotels also having departments which coordinates effectively and works towards achievement of organizational mission. Thus a Hotel is also an Organization i.e. Hotel Organization.
- 8. Departments in Hotel Organization Hotel F&B Service F&B Production Front Office Housekeeping Engineering & Maintenance Security Human Resource Purchase & Store Sales & Marketing IT Laundry Financial Control