Finding Problem Solution Fit by Interviewing Customers - 5 Minutes for Lean S...Leslie Barry
Finding Problem Solution Fit by Interviewing Customers - 5 Minutes for Lean Startup Melbourne. Presented by Leslie Barry, GetViable Open Innovation Software
In this presentation I shared my perspective about how to use the best of of Lean Startup and Scrum principles for building new product and for any new enhancement projects. Shared the practices like Lean Canvas, Wireframing, Prototyping, One metric that matters, User Story Mapping etc. in the the overall framework of Problem Validation->Solution Validation--> Scale.
"Life is too short to build something which nobody wants". Let us make successful products, services and companies..
How to achieve product-market fit by running the experiments that matter most and building the right organization to run those experiments effectively.
Finding Problem Solution Fit by Interviewing Customers - 5 Minutes for Lean S...Leslie Barry
Finding Problem Solution Fit by Interviewing Customers - 5 Minutes for Lean Startup Melbourne. Presented by Leslie Barry, GetViable Open Innovation Software
In this presentation I shared my perspective about how to use the best of of Lean Startup and Scrum principles for building new product and for any new enhancement projects. Shared the practices like Lean Canvas, Wireframing, Prototyping, One metric that matters, User Story Mapping etc. in the the overall framework of Problem Validation->Solution Validation--> Scale.
"Life is too short to build something which nobody wants". Let us make successful products, services and companies..
How to achieve product-market fit by running the experiments that matter most and building the right organization to run those experiments effectively.
Using the Lean Canvas to Map and Drive your Startup Isaac Souweine
The lean canvas is a powerful tool for defining and operating your startup. This deck presents a brief history and overview of the lean canvas and then describes how you can use the tool to "map and drive" your startup.
A presentation reviewing the series of techniques and experiments that founders / entrepreneurs can pursue in the quest for acheiving product-market fit.
How to Influence Stakeholders for Success by fmr eBay Senior PMProduct School
Main Takeaways:
- Understand what drives your stakeholders & speak their language
- Closely partner with and align your key stakeholders
- Develop your stakeholders into product evangelists
I would like twenty minutes of your time in which I will present 50 (I know a lot) slides to review 12 Models related to Lean Startup so that I can then introduce the
‘Startup Business Planning Jigsaw’.
The twelve models are:
► Business Model Canvas - Alexander Osterwalder
► Search v's Execution - Steve Blank & Bob Dorf
► Build-Measure-Learn - Eric Ries
►Three Stages of a Startup - Ash Maurya
► MVP and Product Market Fit
►Lean Canvas - Ash Maurya
► Customer Development - Brant Cooper and Patrick Vlaskovits
► Startup Pyramid – Sean Ellis
►Get Keep Grow – Steve Blank & Bob Dorf
► Pirate Metrics – Dave McClure
►One Metric that Matters - Croll & Yoskovitz
Foundation structure of startup assessment is the startup lifecycle. we can Understand where a startup is in their lifecycle allows us to assess their progress. The startup life cycle is made of 6 stages of development, where each stage is made up of levels of sub stages.
Stanley Ng - Innovation Management - How others can innovate with youProduct Camp Singapore
Stanley Ng, Entrepreneur | Business Advisor | Adult Educator, Progreso Training Pte. Ltd., IPv6 Forum Singapore, iDigital Holdings Pte. Ltd. on "Innovation Management - How others can innovate with you" at ProductCamp Singapore Volume 6.
Please do not circulate as there are copyrighted materials in there. Please request for permission to use or circulate them (Contact Stanley at - stanley@idigitalholdings.com).
Steve Johnson - Product Management Expert and Author, Under 10 Consulting.
Topic: Is Agile Breaking Product Management?
Website: http://under10consulting.com/
Blog: http://under10consulting.com/blog/
Getting to Product Market Fit - An Overview of Customer Discovery & ValidationJason Evanish
An overview of the first two stages of Steve Blank's Four Steps to the Epiphany: Customer Discovery and Customer Validation. Includes in depth advice on the customer development interview as well.
I'm writing a book on How to Build Customer Driven Products based on tactics like the ones in this presentation. You can sign up to learn more here: http://eepurl.com/RZoO9
Using the Lean Canvas to Map and Drive your Startup Isaac Souweine
The lean canvas is a powerful tool for defining and operating your startup. This deck presents a brief history and overview of the lean canvas and then describes how you can use the tool to "map and drive" your startup.
A presentation reviewing the series of techniques and experiments that founders / entrepreneurs can pursue in the quest for acheiving product-market fit.
How to Influence Stakeholders for Success by fmr eBay Senior PMProduct School
Main Takeaways:
- Understand what drives your stakeholders & speak their language
- Closely partner with and align your key stakeholders
- Develop your stakeholders into product evangelists
I would like twenty minutes of your time in which I will present 50 (I know a lot) slides to review 12 Models related to Lean Startup so that I can then introduce the
‘Startup Business Planning Jigsaw’.
The twelve models are:
► Business Model Canvas - Alexander Osterwalder
► Search v's Execution - Steve Blank & Bob Dorf
► Build-Measure-Learn - Eric Ries
►Three Stages of a Startup - Ash Maurya
► MVP and Product Market Fit
►Lean Canvas - Ash Maurya
► Customer Development - Brant Cooper and Patrick Vlaskovits
► Startup Pyramid – Sean Ellis
►Get Keep Grow – Steve Blank & Bob Dorf
► Pirate Metrics – Dave McClure
►One Metric that Matters - Croll & Yoskovitz
Foundation structure of startup assessment is the startup lifecycle. we can Understand where a startup is in their lifecycle allows us to assess their progress. The startup life cycle is made of 6 stages of development, where each stage is made up of levels of sub stages.
Stanley Ng - Innovation Management - How others can innovate with youProduct Camp Singapore
Stanley Ng, Entrepreneur | Business Advisor | Adult Educator, Progreso Training Pte. Ltd., IPv6 Forum Singapore, iDigital Holdings Pte. Ltd. on "Innovation Management - How others can innovate with you" at ProductCamp Singapore Volume 6.
Please do not circulate as there are copyrighted materials in there. Please request for permission to use or circulate them (Contact Stanley at - stanley@idigitalholdings.com).
Steve Johnson - Product Management Expert and Author, Under 10 Consulting.
Topic: Is Agile Breaking Product Management?
Website: http://under10consulting.com/
Blog: http://under10consulting.com/blog/
Getting to Product Market Fit - An Overview of Customer Discovery & ValidationJason Evanish
An overview of the first two stages of Steve Blank's Four Steps to the Epiphany: Customer Discovery and Customer Validation. Includes in depth advice on the customer development interview as well.
I'm writing a book on How to Build Customer Driven Products based on tactics like the ones in this presentation. You can sign up to learn more here: http://eepurl.com/RZoO9
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
50 Customer Service Quotes You Need to Hang In Your OfficeDesk
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
No startup business experiences the same journey to success, but there are general stages that most companies move through as they grow:
1) Validation
2) Product Development
3) Commercialization
4) Scale/Growth
The Center for Entrepreneurial Innovation (CEI) helps its clients through these stages of business development and offers best practices for each stage. Represented by an amazing lineup of speakers, including Hart Shafer (Innovation Coach / Founder, Theraspecs), Eric Miller (Principal, PADT Inc.), Nate Curran (Entrepreneur-in-Residence, CEI) and Russ Yelton (CEO, Pinnacle Transplant Technologies, "The Startup Lifecycle" presentation offers unique insights and best practices for entrepreneurs growing their business.
Lecture on Entrepreneurship for the course CE 405 by Dr. Raquibul Hossainnazifa tabassum
These slides give an insight on Entrepreneurship and give important guidelines on how to become a successful entrepreneur as a part of the course CE 405 (Business and Career Development).
Similar to Intro to Customer Development (for Libraries) (20)
Open Your Mind, Open Your Library (Slides): Texas Library Association 2016M.J. D'Elia
As libraries face new technologies, shifting priorities, and ever-increasing competition for resources, they must learn to respond creatively to problems. You'll leave this active, hands-on session with activities and strategies you can take back to your library to make it a more creative organization (see handout for more).
Open Your Mind, Open Your Library (Handout): Texas Library Association 2016M.J. D'Elia
As libraries face new technologies, shifting priorities, and ever-increasing competition for resources, they must learn to respond creatively to problems. You'll leave this active, hands-on session with activities and strategies you can take back to your library to make it a more creative organization (see slide deck too)
With all of the pitches, promises and promotion, it’s hard not to be a little skeptical of startup culture. But if we look past the hype, what can we learn from startup thinking? This session will unpack the core approaches, key concepts, and essential tools used by serial entrepreneurs. Start thinking and acting more like an entrepreneur – wherever you happen to be.
Participants will explore the merits of using prototypes and simple dashboards to test ideas and validate assumptions; learn how an iterative build-measure-learn cycle can accelerate development; and consider the importance of engaging stakeholders early in the design process.
SirsiDynix
Webinar: June 3, 2015
M.J. D’Elia and Helen Kula, co-organizers of Startup Weekend: Library Edition, will explore ‘startup thinking’ and what it means for libraries. What would it look like to run your library like a startup? This session offers five strategies, along with some practical tips to inspire you to approach your work differently. Come join the conversation.
Delivered at the Library Leaders Summit (April 28, 2015) in Washington, DC.
Session Description
How using low-tech dashboards can increase data transparency, improve staff morale, and assist with better decision making.
Alternative title: What baseball can teach us about assessment
Delivered at the Computers in Libraries Conference (April 28, 2015) Washington, DC.
Session Description
Games are everywhere, and kids are playing games at home, in school, in libraries and public places. But releasing the potential of games and gaming for learning means knowing about trends in game designs, cultures, and genres, in the context of both educational games and commercial games, to better understand how they meet the pedagogical, curriculum, and individual needs of learners. D'Elia talks about alternate reality games (ARGs), interactive social games that transcend media and tell stories using multiple platforms. Players dive down the rabbit hole to interact with fictional characters, solve problems with other players, and, ultimately, unravel the mystery. Immersive ARGs have been described as “chaotic fiction,” but what if there is a method to all of this madness? This (highly) speculative talk asks: What can ARGs teach us about the future of elearning?
Workshop delivered at Computers in Libraries 2015 (Washington, DC).
Session Description:
How can the popular tool from Business Model Generation be used to map library value? What insights or opportunities exist when we tweak one of the building blocks? This workshop helps to understand the interconnected parts of your organization and what can push people to think of different models that might be applied. Join our business thinking librarian and learn how to use business models that work for your community and create value propositions that you can sell to your stakeholders.
On the surface startups and libraries couldn’t be more different, but when you put members of these communities in the same room you get some amazing results – and that’s exactly what happened at the first ever library-themed Startup Weekend in Toronto. Come hear how startup thinking can improve libraries and how libraries can support entrepreneurial activity on your campus.
This presentations was given "Ignite Style" at the VentureWell Open conference (March 2015) in Washington, DC. It probably won't make any sense, but I thought I'd upload it anyway!
You’ve heard of the proverbial elevator pitch, right? The one where you’re riding down the elevator with your boss and you need to sell her on your great idea before you reach the lobby. It’s a high-stakes conversation that you need to be prepared for.
What do you do? What do you say? Of course, you may never find yourself in an elevator with your boss (people don’t talk in those things anyway), but we’ve all been in situations where we need to move others. Whether you are pitching an idea to colleagues, negotiating a new contract with a vendor, or just trying to convince your seven-year-old daughter to clean up her room, you’ve experienced a selling scenario. This workshop will tackle the fundamental elements of crafting a message that resonates with the audience, attracts attention, and, ultimately, inspires action.
Startup Thinking 101 for Libraries: WorkshopM.J. D'Elia
This half-day workshop covers the basic thinking behind launching a new product or service. It uses the Business Model Canvas as a starting point followed by an application of the Customer Development Framework. Helen Kula and M.J. D'Elia presented this workshop at Internet Librarian 2014 in Monterey, California. The workbook (.doc) from the session has also been added to SlideShare.
Startup Thinking 101 for Libraries: Workbook M.J. D'Elia
This document provides a number of worksheets that were used in the Startup Thinking 101 workshop at Internet Librarian 2014 in Monterey, California presented by Helen Kula and M.J. D'Elia. The slides from the session have also been added to SlideShare.
Libraries are NOT startups - we all know that; however, startups use approaches that might be worth emulating in more traditional organizations like libraries. This presentation provides a high-level summary of startup thinking, using nine key concepts with examples. Helen Kula & M.J. D'Elia delivered this talk at Internet Librarian 2014 in Monterey, California (October 27).
Creating a Culture of Innovation (in Libraries)M.J. D'Elia
My slides for a short talk on creating a culture of innovation in Libraries delivered at the ARL Membership Meeting in Washington, DC (Oct 8, 2014). Observations fall into three categories: Platforms, People and Practice - with a dash of Persistence. Note: I'm not sure if the slides will make sense on their own!
Libraries Meet Startups: An Unusual Love StoryM.J. D'Elia
A light-hearted look at my attempt to smush libraries and startup thinking together. Basically, I relate a number of stories and introduce a few experiments that I've tried at the University of Guelph Library in the past few years. Presented at the Code Meet Print Toronto Meetup on September 18, 2014.
Startup Library Full Day Workshop: OCULA Spring Conference 2013M.J. D'Elia
The Startup Library is a crash course in entrepreneurial thinking for Library Land. It is about identifying opportunities, taking smart risks, and learning by doing. This one-day workshop will engage participants in a number of activities designed to inspire, energize, and challenge. Participants will work together to identify a problem worth solving, generate potential ideas to solve that problem, strengthen their solutions, and make a final “rocket pitch” to support their best idea.
In April 2012, Brain Mathews asserted in his white paper that libraries need to “Think Like a Startup." But how do startups think? If we are going to emulate startup culture, then we have some learning to do. This interactive session will tackle the build-measure-learn cycle, validated learning, iterative design, continuous improvement, and other components of lean thinking. We'll underscore the importance of hands-on development, prototyping, and hypothesis testing. Come join the conversation and help make entrepreneurial thinking a habitual part of our practice and profession. Presented by M.J. D'Elia & Helen Kula.
8. 1. what
‣ Four-step framework
‣ From idea through execution
‣ Process for testing your assumptions
‣ Focus is on validating your learning with facts
9. 2. where
‣ Studies of serial entrepreneurs (Stanford)
‣ Popular in the tech industry (Silicon Valley)
12. 4. why
‣ Identify a market for your product/service
‣ Build the right product features
‣ Solve a customer need
‣ Test methods for acquiring new customers
‣ Deploy resources to scale the business
13. 5. when
‣ Build a tangible product/service
‣ Try to solve a problem in a unique way
‣ Challenge dominant assumptions
‣ Incorporate feedback from potential customers
14. Example
‣ Virtual Learning Commons
‣ Need to build something
‣ Need to figure out our unique offer
‣ Need shift our organization’s thinking
‣ Need to understand student perspective
28. what is a Pivot?
“...a structured course correction designed to test a
new fundamental hypothesis about the product,
strategy, and engine of growth.”
~ Eric Ries, The Lean Startup
29. change based on learning
“A pivot requires that we keep one foot rooted in
what we’ve learned so far, while making a
fundamental change in strategy in order to seek
even greater validated learning.”
~ Eric Ries, The Lean Startup
31. EXAMPLE
‣ Virtual Learning Commons
‣ Need to build something
‣ Need to figure out our unique offer
‣ Need a unique take on e-learning
‣ Need to understand student perspective
32. step one
‣ Articulate your customer-problem-solution
‣ Establishes your core hypotheses
33. step one VLC
‣ Articulate your customer-problem-solution
‣ Customer = students
‣ Problem = accessible learning support
‣ Solution = online platform
34. step two
‣ Design your business model
‣ Clarify why people will use your product
‣ State the value proposition
35. step two VLC
‣ Design your business model
‣ Relationship: Self-serve
‣ Value: Accessible; Improve productivity
‣ Resources: Engaging content; infrastructure
‣ Activities: Building content
49. in short
Customer development is a process designed to
help you “make better decisions based on tested
hypotheses, rather than untested assumptions.”
~ Cooper & Vlaskovits, 2010
50. scientific method
‣ Observe and describe phenomenon
‣ Formulate hypothesis to explain
‣ Predict results of new observations
‣ Measure prediction using tests
‣ Formulate new hypothesis
52. References
Blank, S. & Dorf, B. (2012). The Startup Owner’s Manual. Pescadero, CA: K&S Ranch.
Cooper, B. & Vlaskovits, P. (2010). The Entrepreneur’s Guide to Customer Development. Newport Beach,
CA: Cooper-Vlaskovits
Osterwalder, A. & Pigneur, Y. (2010). Business model generation. Hoboken, NJ: Wiley.
Ries, E. (2011). The Lean Startup. New York: Crown Business.