The document discusses lessons learned about gathering and reacting to feedback during a website redesign. It advises planning for a lot of feedback, anticipating negative feedback, listening to the community, conducting user testing and focus groups. It also recommends not reacting immediately to feedback and making time for iteration, as you can't please everyone. The key is to identify themes, engage the community, and iterate based on feedback received.
Bridging the gap between our online and offline social networkPaul Adams
A 30 minute talk I gave at the IA Summit 2010. If you find the content useful in your work, I'd love to hear your stories and examples to inform a book I'm writing. Please get in touch!
padday at gmail dot com
How We All Became Elvis: A Note On Online Personal BrandingBen Grossman
Sure you don't have the singing voice or the hips, but you can be Elvis in your own rite. This presentation outlines why personal online branding is more important than ever, gives some starting points for beginners, and some rules for use of social media--all compiled to help you create your online personal brand. For more about Ben Grossman or to request a copy of the presentation, visit http://www.ben-grossman.com
Unleashing The Tribe: small passionate communitiesEwan McIntosh
25 minutes on the moves in the 'real world' and how they have an impact on learning.
Made at the Tipperary Institute's Education futures event.
May 2008
More on my blog: http://edu.blogs.com
and contact details on my website: http://www.ewanmcintosh.com
Bridging the gap between our online and offline social networkPaul Adams
A 30 minute talk I gave at the IA Summit 2010. If you find the content useful in your work, I'd love to hear your stories and examples to inform a book I'm writing. Please get in touch!
padday at gmail dot com
How We All Became Elvis: A Note On Online Personal BrandingBen Grossman
Sure you don't have the singing voice or the hips, but you can be Elvis in your own rite. This presentation outlines why personal online branding is more important than ever, gives some starting points for beginners, and some rules for use of social media--all compiled to help you create your online personal brand. For more about Ben Grossman or to request a copy of the presentation, visit http://www.ben-grossman.com
Unleashing The Tribe: small passionate communitiesEwan McIntosh
25 minutes on the moves in the 'real world' and how they have an impact on learning.
Made at the Tipperary Institute's Education futures event.
May 2008
More on my blog: http://edu.blogs.com
and contact details on my website: http://www.ewanmcintosh.com
This is the PDF version of the London Fundraising Summit online fundraising presentation with speaker notes by Amy Sample Ward - Creative Commons Share and Share Alike
Using Google+ Communities to Enhance Student Feedback and Learningtelshef
This session explores some of the Google Tools that support collaboration with students, including Classroom, Sites and Google+. You will learn how colleagues are using these tools in innovative ways to foster interactivity and discussion amongst their learners, and deliver feedback in different learning contexts. You will get the opportunity to interact with these tools and discuss how they could be relevant to your work.
Data2U: Scalable Real time Student Feedback in Active Learning EnvironmentsAbelardo Pardo
Active learning environments require sustained student engagement in learning scenarios. Can we use data to provide feedback in real time about this participation?
Toward an automated student feedback system for text based assignments - Pete...Blackboard APAC
As the use of blended learning environments and digital technologies become integrated into the higher education sector, rich technologies such as analytics have the ability to assist teaching staff identify students at risk, learning material that is not proving effective and learning site designs that aid and facilitate improved learning. More recently consideration has been given to automated essay scoring. Such systems can be used in a formative way, such as providing feedback on initial assignment drafts or summatively through the analysis of final assignment submissions. Further, providing students with quick feedback on written assignments opens the opportunity through formative feedback to improved learning outcomes.
This presentation details a current project developing a system to analyse text-based assignments. The project is being developed for broad application, but the findings focus on an undergraduate pilot subject: ‘Ideas that Shook the World’ (a compulsory first year Bachelor of Arts subject taught on 5 campuses to more than 1000 students by 15 staff). Preliminary results of a fist scan of assignments are presented and the issues raised in developing the system presented together with an outline of additional work planned for the project. It is believed the work will have wide application where text-based assignments are utilised for assessment.
This paper details how early-capture survey data and continuous student feedback has informed practice within a social science department at the University of York. It will show how results from a survey of first year students at the very start of their degree course, loosely based on the ECAR studies in the US (Smith and Caruso 2010), have fed into departmental teaching strategy and provided a solid knowledge-base for academic staff to understand the way students engage with ICT and their expectations of how technology-enhanced learning should be included within degree programmes. This increase in understanding is hypothesised to be a contributory factor to the high buy-in from academic staff in the use of learning technologies within this department. Presented at ALT-C 2012.
Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly.
Connect: Professional Women’s Network is online community with more than 300,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
Keynote address (Feb, 2016) to the educators in the Fort Nelson school district. We all know that we cannot teach a child without a concection... without a relationship. In the hustle and bustle of our jobs as educators, we often forget our why, the reason we got into education, of trying to make a difference with kids. In this talk, 6 Keys to Connecting are shared and discussed with the challenge of creating a more positive climate and better connections with kids in our classrooms, schools, and organizations.
This is the PDF version of the London Fundraising Summit online fundraising presentation with speaker notes by Amy Sample Ward - Creative Commons Share and Share Alike
Using Google+ Communities to Enhance Student Feedback and Learningtelshef
This session explores some of the Google Tools that support collaboration with students, including Classroom, Sites and Google+. You will learn how colleagues are using these tools in innovative ways to foster interactivity and discussion amongst their learners, and deliver feedback in different learning contexts. You will get the opportunity to interact with these tools and discuss how they could be relevant to your work.
Data2U: Scalable Real time Student Feedback in Active Learning EnvironmentsAbelardo Pardo
Active learning environments require sustained student engagement in learning scenarios. Can we use data to provide feedback in real time about this participation?
Toward an automated student feedback system for text based assignments - Pete...Blackboard APAC
As the use of blended learning environments and digital technologies become integrated into the higher education sector, rich technologies such as analytics have the ability to assist teaching staff identify students at risk, learning material that is not proving effective and learning site designs that aid and facilitate improved learning. More recently consideration has been given to automated essay scoring. Such systems can be used in a formative way, such as providing feedback on initial assignment drafts or summatively through the analysis of final assignment submissions. Further, providing students with quick feedback on written assignments opens the opportunity through formative feedback to improved learning outcomes.
This presentation details a current project developing a system to analyse text-based assignments. The project is being developed for broad application, but the findings focus on an undergraduate pilot subject: ‘Ideas that Shook the World’ (a compulsory first year Bachelor of Arts subject taught on 5 campuses to more than 1000 students by 15 staff). Preliminary results of a fist scan of assignments are presented and the issues raised in developing the system presented together with an outline of additional work planned for the project. It is believed the work will have wide application where text-based assignments are utilised for assessment.
This paper details how early-capture survey data and continuous student feedback has informed practice within a social science department at the University of York. It will show how results from a survey of first year students at the very start of their degree course, loosely based on the ECAR studies in the US (Smith and Caruso 2010), have fed into departmental teaching strategy and provided a solid knowledge-base for academic staff to understand the way students engage with ICT and their expectations of how technology-enhanced learning should be included within degree programmes. This increase in understanding is hypothesised to be a contributory factor to the high buy-in from academic staff in the use of learning technologies within this department. Presented at ALT-C 2012.
Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly.
Connect: Professional Women’s Network is online community with more than 300,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
Keynote address (Feb, 2016) to the educators in the Fort Nelson school district. We all know that we cannot teach a child without a concection... without a relationship. In the hustle and bustle of our jobs as educators, we often forget our why, the reason we got into education, of trying to make a difference with kids. In this talk, 6 Keys to Connecting are shared and discussed with the challenge of creating a more positive climate and better connections with kids in our classrooms, schools, and organizations.
Culture First 2019: Day 2, Feedback ClinicCulture Amp
In this presentation by LifeLabs Learning - the world's feedback training experts - we'll share drills to test and improve your feedback skills. Feedback is something that matters for each person at your org, yet how do we help folks handle these difficult situations skillfully? At this clinic you will get a chance to roll up your sleeves and practice with your HR peers. You will leave feeling that your feedback skills are transformed and that you can handle any difficult situation that comes your way.
Getting the Insiders Onside - Communicating with Bloggers and InfluencersDave Fleet
Presentation delivered at Dx3 Conference & Tradeshow on January 24, 2012, examining the problems with the blogger outreach process and proposing a new model of interaction.
Provided by SchoolTechPolicies.com:
This presentation was provided for staff members to discuss electronic tools that could help them throughout their school days
These slides were prepared to introduce district leaders to the design thinking process. The design challenge we worked on during this day-long introduction was to redesign high school media centers. These slides were used to step participants through each phase of the design thinking process.
Webinar: Remote Learning - How to Brainstorm Lean Six Sigma Improvement IdeasGoLeanSixSigma.com
Group Brainstorming has been debunked by countless studies, but including others in problem solving is essential. How do we address this paradox?
The science supports a completely different, and much better approach to coming up with solutions. Join us for this 1-hour webinar where we walk you through a new way to get more ideas, better solutions and essential group engagement in a remote world.
Science of Social Media Personal Branding KeynoteDevon Smith
Join presenter Devon Smith to learn how artists can take concrete steps to build more meaningful relationships with their audience, donors, colleagues and other important constituents. What does it mean to frame a robust media strategy? Once you've started experimenting, how do you know when you've hit upon something that works? If you’ve only got 10 minutes a day, how do you prioritize? How can you measure success?
7 Traits of Highly Effective Community ManagersDNN
(Originally presented at a DNN webinar, "The 7 Traits of Highly Effective Community Managers" - http://www.dnnsoftware.com/About/Resources/Webinars/view/webinar/cid/423799)
Behind every successful online community is a highly effective community manager.
While community members "make" the community, it takes an effective community manager to establish the ground rules, steer conversations, introduce members to one another and encourage activity and contributions.
The seven traits you need to effectively manage your own online community:
1) MacGyver-like
2) Omniscient
3) Parental
4) Unconventional
5) Unflappable
6) Proactive
7) Generous
[OpenCamp 2010] You Don't Know Click: Measuring What Matters in Social MediaEric Swayne
Data is both the good news and the bad news of social media - we get so many numbers from our actions in the space that it's hard to separate the cool from the meaningful. But measuring people is nothing new - CRM programs have been doing this for the last 40+ years. So let's take a look at the best parts from the old school, and see what we can teach the new school about measurement, KPIs and tracking success.
Customer Engagement and Retention in a Social Media WorldJuliann Grant
This presentation was given at the 7th Annual Marketing & Sales Summit by Juliann Grant, Telesian Technology, Katherine Persac, ProSys, and Scott Sommer, Jacobs Engineering. The discussion centered on how much is changing from an end user perspective when it comes to social media and how they purchase products and services. The presentation included results from end-user survey that was conducted in 2012, and compared to previous year's end-user surveys to benchmark changes in behaviors in the automation industry relative to researching and buying products/services.
The third class of a 15 week course in Information Architecture taught at Parsons, the New School for Design. Topics include: Understanding Peoples Needs, Research tactics best suited for user understanding, How to use personas for consensus creation.
This presentation is for the Intuit led workshop with UCSD Rady School's mystartupxx. This was led by Jessica Cho, Madelaine Daianu, Laura Nunnery and Aliza Carpio
How to get newcomers invested in your product/service right away. Discover your 'aha moment' and get to it quickly. The importance of setting small goals that expand into larger ones. Understand how the feedback-cycle drives loyalty.
This is one of several slide decks from a workshop Mark Trammell and Daniel Burka presented at dConstruct 2008 in Brighton. The workshop theme was about designing for scale in online communities.
This is one of several slide decks from a workshop Mark Trammell and Daniel Burka presented at dConstruct 2008 in Brighton. The workshop theme was about designing for scale in online communities.
This is one of several slide decks from a workshop Mark Trammell and Daniel Burka presented at dConstruct 2008 in Brighton. The workshop theme was about designing for scale in online communities.
Creating a social site sounds great until you get around to actually designing that ambiguous ‘social’ part that’s central to its success. Enabling and encouraging your community to participate is a complex challenge that only gets more sophisticated as the populace on your site grows. In many critical areas, you’ll come up against the curious juxtapositions of designing social interactions. Encouraging positive activities while discouraging negative behaviors, satisfying power users while catering to lurkers, ensuring privacy while fostering openness, and creating pathways while remaining open to unexpected developments, are just some of the hurdles you’re likely to face as you design your site.
Using case studies from Digg, Pownce, and other social communities, we’ll examine how to balance these and other concerns from a user interface design perspective. In particular, mistakes will be analyzed and success stories will be dissected to help explain how successful social interactions can be created and pitfalls can be avoided.
Daniel Burka - Iterative Design StrategiesDaniel Burka
This workshop at MeshU 2008 focuses on ways to start projects and then take your work through phases of refinement and adjustment. Looking at examples from Digg, Pownce, and elsewhere, we'll talk about creating a visual language, adapting to user feedback, and iterating your web projects over time.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
3. Mozilla.org
Public Site Redesign in 2004
I don't like it a bit. What was wrong with the current one?
3
4. Mozilla.org
Public Site Redesign in 2004
I don't like it a bit. What was wrong with the current one?
Looks like your average small company website.
4
5. Mozilla.org
Public Site Redesign in 2004
I don't like it a bit. What was wrong with the current one?
Looks like your average small company website.
Keep the old colors and ditch the new ones. It's too depressing.
5
6. Mozilla.org
Public Site Redesign in 2004
I don't like it a bit. What was wrong with the current one?
Looks like your average small company website.
Keep the old colors and ditch the new ones. It's too depressing.
IMHO the current design looks MUCH better than this mess.
6
9. Pownce
3 months old (100,000+ people)
Young community
People feel connected to the site’s growth
Positive, energetic, forgiving
Nimble and responsive site
9
10. Digg
3 years old (almost 2 million people)
People have invested themselves
Patterns and familiarities have formed
Expectations of performance have been created
10
11. How does feedback
influence change?
Before: Is the change worth it?
During: Gathering feedback
After: Reacting to feedback
11
12. Example:
New Digg Comments System
Goals:
More sophisticated threading
Faster page loads
More on-topic discussions
12
13. Is the Change Worth It?
Rely on previous feedback
Know your community, stay in touch
Anticipate areas of friction
Focus groups and usability studies
Decide how to measure success
13
14. Is the Change Worth It?
Rely on previous feedback
Know your community, stay in touch
Anticipate areas of friction
Focus groups and usability studies
Decide how to measure success
14
15. Is the Change Worth It?
Rely on previous feedback
Know your community, stay in touch
Anticipate areas of friction
Focus groups and usability studies
Decide how to measure success
15
16. Is the Change Worth It?
Rely on previous feedback
Know your community, stay in touch
Anticipate areas of friction
Focus groups and usability studies
Decide how to measure success
16
17. Is the Change Worth It?
Rely on previous feedback
Know your community, stay in touch
Anticipate areas of friction
Focus groups and usability studies
Decide how to measure success
17
19. Gathering Feedback
Type 1: Positive Feedback!
I just stumbled across your example today! Very nice!
Greatly appreciated!
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20. Gathering Feedback
Type 1: Positive Feedback!
The new stuff looks great!! Now I know what
you’ve been working so hard on!!! Dad
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21. Gathering Feedback
Type 2: Bug Reports
When I select a username I get a 404 error.
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22. Gathering Feedback
Type 3: Negative Feedback
I want it to be like it was before...
I hate it! (the designer should be fired!!)
It doesn’t do something I wanted...
It’s ok, but what took so long?
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23. Gathering Feedback
Type 4: Expert Feedback
I am going to both share my opinion on what the problems
are and actually _address_ them...
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24. Gathering Feedback
Type 5: Implicit Feedback
Observing user behavior
Objective metrics
Speaks for the silent users
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25. Total comments increased by over 30%
Unique commenters increased by around 20%
Unique comments per person increased by about 15%
25
26. Total comments increased by over 30%
Unique commenters increased by around 20%
Unique comments per person increased by about 15%
26
27. Total comments increased by over 30%
Unique commenters increased by around 20%
Unique comments per person increased by about 15%
27
28. Reacting to Feedback
Step 1: Don’t do anything! (...except fix bugs)
Step 2: Identify themes & strong ideas
Step 3: Engage your community
Step 4: Iterate
28
29. Reacting to Feedback
Step 1: Don’t do anything! (...except fix bugs)
Step 2: Identify themes & strong ideas
Step 3: Engage your community
Step 4: Iterate
29
30. Reacting to Feedback
Step 1: Don’t do anything! (...except fix bugs)
Step 2: Identify themes & strong ideas
Step 3: Engage your community
Step 4: Iterate
30
31. Reacting to Feedback
Step 1: Don’t do anything! (...except fix bugs)
Step 2: Identify themes & strong ideas
Step 3: Engage your community
Step 4: Iterate
31
32. Reacting to Feedback
Step 1: Don’t do anything! (...except fix bugs)
Step 2: Identify themes & strong ideas
Step 3: Engage your community
Step 4: Iterate
32
33. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
33
34. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
34
35. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
35
36. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
36
37. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
37
38. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
38
39. Lessons Learned
Plan for a lot of feedback
Anticipate negative feedback
Listen to your community
Make time for user testing and focus groups
Don’t react immediately
Make time for iteration
You can’t please everyone, don’t try
39
40. Thanks!
Have any feedback or questions?
Slides will be available at www.deltatangobravo.com
Illustrations by Ryan Putnam (via istockphoto.com)
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