This document discusses interpersonal relationships and soft skills. It defines interpersonal relationships and describes their types and purposes. There are four categories of relationships: family, friends, romantic partners, and colleagues. Relationships are important for physical and emotional well-being by providing social support and a sense of purpose. Barriers to effective relationships include lack of cultural understanding and limited communication skills. Developing communication skills, team building, and feedback can help overcome barriers. The document also discusses time management, stress coping mechanisms, resilience, work-life balance, presentation skills, social etiquette, telephone etiquette, teamwork, and the use of soft skills in nursing.

1. INTERPERSONAL RELATIONSHIP
UNIT 1X
TYPES, PURPOSE, BARRIERS

2. What Is an Interpersonal Relationship
• An interpersonal relationship is a social
connection or affiliation between two or
more people. Interpersonal relationships can
include your partner, loved ones, close friends,
acquaintances, co-workers, and many others
who make up the social connections in your
life.

3. TYPE AND PURPOSE
• There are four basic categories of interpersonal
relationships: family, friends, romantic partners,
and colleagues.
• Interpersonal relationships are important for your
overall physical and emotional happiness.
Relationships help fight loneliness while also
giving you a sense of purpose in life. For
instance, the closeness you feel with family and
friends is an essential part of your social support

4. • We communicate to: 1) exchange information,
2) create, develop and maintain interpersonal
relationships, 3) influence others, 4) de ne and
give meaning to persons' experiences, 5)
Create a shared social reality for self and
other. It is most probable that there are more
functions.

5. BARRIERS IN INTERPERSONAL
RELATIONSHIP
• According to the patients, gender differences
between nurse and patient, nurse's
reluctance for communication, hectic
environment of the ward, and patient's
anxiety, pain, and physical discomfort were
the most important barriers to
communication

6. • interpersonal communication may be
adversely affected by lack of cultural
understanding, mis-perception, bias and
stereotypical beliefs. Workers may have
limited skill or experience communicating with
people from a different background.

7. ways to overcome interpersonal
barriers:
• Communication Skill Development. Employees
are always learning on the job. ...
• Team Building Initiatives. Interpersonal
relationships are the lifeblood of any thriving
organization. ...
• Establishing Proper Channels Of
Communication. ...
• Implementing Regular Feedback Cycles.

8. • checking whether it is a good time and place
to communicate with the person.
• being clear and using language that the
person understands.
• communicating one thing at a time.
• respecting a person's desire to not
communicate.
• checking that the person has understood you
correctly.

9. SURVIVAL STRATEGIES
• MANAGING TIME- Time management is the
process of organizing and planning how to
divide your time between different activities.
Get it right, and you'll end up working smarter,
not harder, to get more done in less time –
even when time is tight and pressures are
high. The highest achievers manage their time
exceptionally well.

10. • Good time management helps you achieve
bigger goals, reduces procrastination, and
increases productivity. Effective time
management reduces overwhelm and helps
you prioritise, ensuring you work smarter and
achieve your goals faster

11. COPING STRESS
• Take breaks from watching, reading, or listening
to news stories, including those on social media.
...
• Take care of yourself. ...
• Take care of your body. ...
• Make time to unwind. ...
• Talk to others. ...
• Connect with your community- or faith-based
organizations.
• Avoid drugs and alcohol.

12. Resilience
• Resilience is the process and outcome of successfully
adapting to difficult or challenging life experiences,
especially through mental, emotional, and behavioral
flexibility and adjustment to external and internal
demands.
• Managing strong emotions and impulses is another key
factor in resilience. Let's say someone gets angry. They
could either take their anger out on someone nearby
or learn to move on and stay focused. Focusing on
events you can control is another great example of
resilient behavior

13. • Resilience is important because it's needed to
process and overcome hardship. Those
lacking resilience get easily overwhelmed, and
may turn to unhealthy coping mechanisms.
Resilient people tap into their strengths and
support systems to overcome challenges and
work through problems.

14. WORK LIFE BALANCE
• The level of involvement between the
multiple roles in a person's life, particularly
as they pertain to employment and family or
leisure activities. Achieving a good balance or
fit is thought to increase life satisfaction.
• Having enough time for work and your
personal life is essential for your well-being
and can lead to a more fulfilling life, both at
home and in the office.

15. APPLYING SOFT SKILLS IN WORKPLACE
AND SOCIETY
• Presentation skills
• They are the abilities one needs in order to
deliver compelling, engaging, informative,
transformative, educational, enlightening,
and/or instructive presentations. Central to
effective presentation skills are public
speaking, tone of voice, body language,
creativity, and delivery.

16. • Social etiquette
• Social etiquette is exactly how it sounds, it refers to the
behavior you resort to in social situations—interactions
with your family, friends, coworkers or strangers. We're
expected to follow social norms in order to coexist and live
in harmony. Social etiquette influences how others perceive
and treat you
• Why is social etiquette important?
• Etiquette makes people comfortable and at ease, it shows
that we value and respect others. Etiquette promotes
kindness, consideration, and humility. Etiquette gives the
confidence to deal with different situations in life, it gives
us life skills.

17. Telephone Etiquette
• Always Speak Clearly. It is important to speak
clearly and slowly. ...
• Do Not Yell. Some people have a tendency to be
on the louder side when they speak. ...
• Don't Use Slang. ...
• Never Eat Or Drink. ...
• Always Listen. ...
• Use Proper Titles. ...
• Have Patience. ...
• Focus on the Task at Hand

18. TEAM WORK
• Teamwork is, “The process of working
collaboratively with a group of people in
order to achieve a goal. Teamwork is often a
crucial part of a business, as it is often
necessary for colleagues to work well
together, trying their best in any circumstance

19. • Key attributes of an effective team
• clear understanding of individual roles.
• awareness of shared goals.
• ability to display resilience under stress.
• ability to cooperate on a personal and
professional level.
• flexibility to handle whatever comes their way.

20. use of soft skills in nursing
• Soft skills also help nurses work with other medical
professionals. The ability to function as a team,
communicate effectively, and accept/provide
constructive criticism gives teams a better chance to
deliver quality care. Soft skills also include a nurse's
ability to adapt socially
• Patient satisfaction plays a crucial role in long-term
health. If patients feel confident at discharge and are
active participants in the decision-making process, they
are more likely to attend follow-up appointments and
have better health outcomes

21. • Soft skills are also known as people's skill or
non-technical skills. They are a cluster of
productive personality traits that characterize
one's relationships in a milieu. They define
your relationship with others or how you
approach life and work.

22. • In order to continually offer comfort and care
to people, there are certain skills that
healthcare professionals need to master. Of
course there are the obvious ones related to
their profession, but certain soft skills like
empathy are also integral in the field of
healthcare for more meaningful interactions.