Hospital Internal Communication with SnapCommsSnapComms
Internal Communication in Hospitals with SnapComms internal communication tools. How to use SnapComms internal communication tools for hospital communication in your workplace.
Fine tune your broadcast messaging to your Salesforce to reduce sales cycles, drive promotions and invite employee interaction. How to build your broadcast messages for maximum impact and choose the right delivery channel for the job.
Hospital Internal Communication with SnapCommsSnapComms
Internal Communication in Hospitals with SnapComms internal communication tools. How to use SnapComms internal communication tools for hospital communication in your workplace.
Fine tune your broadcast messaging to your Salesforce to reduce sales cycles, drive promotions and invite employee interaction. How to build your broadcast messages for maximum impact and choose the right delivery channel for the job.
SnapComms Internal Communication ChannelsSnapComms
An overview of the SnapComms Internal communication channels featuring; screensaver messaging, desktop notifications, scrolling desktop headlines, staff quizzes and surveys delivered to employee's screens.
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.
21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
The quality of the call has a direct impact on the customer experience. Many companies do not even have any idea how the quality of the calls is affecting their bottom line. This results in customers getting irritated and chances are they might not come back to you.
www.tentaclecloud.com/signup.php
How to Manage Inefficiency in Remote Work | SoGoSurveySogolytics
No matter the reason, working remotely can be very different from working in the office. Take stock of your remote work situation to ensure your team is prioritizing productivity as well as supporting work-life balance.
How do you develop support strategy for a brand new product, with no industry benchmarks or historic data? How do you plan to build a team to support the product that haven's been built?
The lessons are relevant for a startup with a new product, or for any company that wants to rethink and improve the support strategy and operations.
10 Questions To Ask When Evaluating IT Service ProvidersInsight
More organizations are leveraging strategic IT partnerships to increase agility and flexibility in the workplace. However, getting the best return on an outsourced IT relationship depends on finding the right partner. What’s the best way to compare and vet potential IT partners? Consult our list of 10 questions to help you pick the right IT service provider.
Learn more here: http://ms.spr.ly/6000TW1kA
Keeping Product Success Metrics in Check by Microsoft Product LeadProduct School
Main Takeaways:
- Parameters to check that can hamper the velocity of your team
- Factors that can influence the volume and/or adoption challenges
- Are you worried about defect inflow and unsure where to start?
- Key points that can impact CSAT/NPS scores, but generally ignored
- Areas to consider while struggling to control the cost of the product
How to Digitally Transform Your Internal OperationsIntegrify
Introducing a system that automates all or most of the manual tasks associated with any business process. Presentation delivered at the "IT Infrastructure / Operations Management (Data Center) Strategies" CampIT conference in Chicago.
SnapComms Internal Communication ChannelsSnapComms
An overview of the SnapComms Internal communication channels featuring; screensaver messaging, desktop notifications, scrolling desktop headlines, staff quizzes and surveys delivered to employee's screens.
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.
21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
The quality of the call has a direct impact on the customer experience. Many companies do not even have any idea how the quality of the calls is affecting their bottom line. This results in customers getting irritated and chances are they might not come back to you.
www.tentaclecloud.com/signup.php
How to Manage Inefficiency in Remote Work | SoGoSurveySogolytics
No matter the reason, working remotely can be very different from working in the office. Take stock of your remote work situation to ensure your team is prioritizing productivity as well as supporting work-life balance.
How do you develop support strategy for a brand new product, with no industry benchmarks or historic data? How do you plan to build a team to support the product that haven's been built?
The lessons are relevant for a startup with a new product, or for any company that wants to rethink and improve the support strategy and operations.
10 Questions To Ask When Evaluating IT Service ProvidersInsight
More organizations are leveraging strategic IT partnerships to increase agility and flexibility in the workplace. However, getting the best return on an outsourced IT relationship depends on finding the right partner. What’s the best way to compare and vet potential IT partners? Consult our list of 10 questions to help you pick the right IT service provider.
Learn more here: http://ms.spr.ly/6000TW1kA
Keeping Product Success Metrics in Check by Microsoft Product LeadProduct School
Main Takeaways:
- Parameters to check that can hamper the velocity of your team
- Factors that can influence the volume and/or adoption challenges
- Are you worried about defect inflow and unsure where to start?
- Key points that can impact CSAT/NPS scores, but generally ignored
- Areas to consider while struggling to control the cost of the product
How to Digitally Transform Your Internal OperationsIntegrify
Introducing a system that automates all or most of the manual tasks associated with any business process. Presentation delivered at the "IT Infrastructure / Operations Management (Data Center) Strategies" CampIT conference in Chicago.
The Best Way to Get Trained on Ivanti ProductsIvanti
Need better ROI on your Ivanti products? You should come to this webinar. We’ll discuss the best ways, ranging from free content to a dedicated TRM, that you can get trained on Ivanti products.
23rd September,2022, I got an opportunity to present my proposition, entitled “Product Development: From Your Backyard Swimming Pool to the English Channel” to the community “Scrum Masters of the Universe”, Des Moines, IA.
This Virtual event registered by 98 attendees.
I emphasized about building large system, what it takes to build such systems successfully.
What are the various aspects we should watch out for to overcome some of the challenges, I have shared.
Some of the interesting questions developed.
1. How Obeya can help us to minimize some of the complexity
2. How do we know to address complexity, should we focus short term or long term ?
3. How UX and Other features development can minimize silos mindset
4. How legacy leadership mindset can be surmounted
Thanks to the participants who were with us till the end, that indicates, dedication, passion and curiosity to learn and grow.
Let us continue this learning journey as a community and support each other with great knowledge and grow.
You can find the video here: Please have a look : https://youtu.be/fEjUIP9MkDU
A big thanks to "Scrum Master of the Universe" Community!!
Apty's software adoption platform makes any web-based application easier to use and provides actionable insights to improve efficiency and reduce support costs.
Planning for Positive Change with Customer Relations Management/CRM SoftwareMonday Loves You
Presentation made by Cassie Dennis and Kevin LaManna of Monday Loves You to nonprofit leaders at United Way of Houston on the things to think about when they plan to implement a new nonprofit CRM (customer or constitution relationship manager) system. Implementing a new CRM can be a challenge - these concepts can help leadership plan for success.
Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits.
Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion.
Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..!
Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting.
Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class)
Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way.
Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field.
Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material.
Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out
For successful companies, sales training is not a “once in a year” affair. They recognize that learning needs to happen every day.
The market evolves. Competitors launch new products. The customer change preferences in a matter of weeks. Products change. New personnel take over.
The companies think: Can we have the extended field team skilling up every week? Can we have them go through a short burst (8 minute) training module every week - covering a product or a service or a critical skill?
Our experience proves that it is possible - under the right conditions.
Teams that have adopted to continuous learning have noticed 17% incremental premium mix and 7% incremental sales over teams that have not adopted the program*.
In this deck I discuss the evolution of adoption best practices for Microsoft 365, real work employee wellness best practices and using Microsoft Teams, Power Platform and the resources from adoption.microsoft.com to speed value to your business.
5 Health Checks for Managing Customer RetentionTrustpilot
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each account’s likeliness to renew.
Check out this webinar featuring Brian Merritt, VP of Customer Success at Trustpilot, and Omer Gotlieb, Chief Customer Officer at Totango. The two of them will introduce 5 variables you should track to not only prevent churn, but to also grow recurring revenue.
The Value Management SIG presented Chris Samson and Daniel Rahamim from London Underground who offered an insight to the organisational approach of implementing Lean principles in one of London Underground's major upgrade programmes.
Want to ensure everything you do adds value to your business? Want to make a real difference to business performance and customer satisfaction?
This challenge was taken up by London underground’s Sub Surface Upgrade Programme (SUP) 18 months ago amidst a time of cost savings, programme review and ever increasing expectations and scrutiny from our stakeholders and customers.
Scotland's only conference devoted to ITSM (IT Service Management) attended by over 150 IT professionals. This event was held 25th October 2016, Edinburgh.
Internal Marketing - Tips to align staff to your brand values and visionSnapComms
Internal Marketing communication tips to engage your people with the company brands to improve engagement, brand advocacy and knowledge.
This presentation includes, the goals of internal marketing, tips to improve internal marketing, and how to create a communication campaign.
For more, visit http://www.snapcomms.com/solutions/internal-marketing-communication-solutions
Information Security Awareness
Tips to improve infosec awareness in any organization
To learn more visit http://www.SnapComms.com/solutions/employee-security-awareness
Learn the best ways to get employee attention and improve the success of your internal communications.
8 Tips on how to get employee attention in a modern workplace - Tools and tactics to get through to your staff, make sure your internal communication messages get seen and heard.
SnapComms is an internal communications software provider that helps companies communicate better with their staff members and ensure message cut through for important communications.
Overview of SnapComms Internal Communication SoftwareSnapComms
An overview of SnapComms' innovative internal communications software. Includes application example and configuration options for: alert channels, screen crawlers for employees, digital signage screensavers and more.
An overview of the www.SnapComms.com Internal Communications tools and channels. Including, screensaver messaging, newsfeeds, desktop alerts, user generated emags, targetted pop up quizzes and surveys and employee blogs and discussion forums.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Internal product manager communication with SnapComms
1.
2. SnapComms
• Over 1.3 million users
• Over 450+ customers in 45+ countries
• Used by Fortune 50 companies
• Enterprise platform, global usage
• Premium service and support
3. Customer Testimonials
“SnapComms enables us to reach more personnel
instantaneously where radios or pagers may lose
connectivity in some areas of the plant or may have been
disabled.” – Major Manufacturing Company
“We needed something that was flexible, easy to use,
that could target the whole organization, parts of it or
individuals. If they see an alert they know it is worth
reading.” – IT Service Management, Towers Watson
“It allows us to get a message out very easily.”
“It’s a very good tool. For me it’s a complete no-
brainer.” – Global Head of Marketing, Citi Bank
SnapComms Overview Video
(Double Click image below to play)
4. Positioning
SnapComms for:
• Urgent messages
• Important messages
• Where guaranteed readership is important
• Where readership reporting and acknowledgement is important
SnapComms helps organizations
"Get Employee Attention" for
important messages and to help
organizations measure that attention.
SnapComms
Head
Office
OpCo's &
Regional
Management
Business Units
Employees in multiple
locations
Collaboration tools, e.g. Slack,
Yammer
5. Delivery mechanism for any content type
• Validation Message
supported by Nurture Messages
• Desktop Alert
• Ticker
• Screensaver
• Desktop Wallpaper
• Staff Quiz
• Staff Survey
• RSVP Invites
• Video Alerts
6. How does it work?
SnapComms Servers
Content Manager
Administrator (Sender)
SnapComms Client
SnapComms Client
A Microsoft Installation File (msi) is
installed on all employee computers. This
acts as the Receiver.
OR
On-premise Server
7. Key Product Attributes
• Different visual channels
• Targeted communications
• Recurrence and escalation
• Delivery to mobile devices
• Scheduled messaging
• Campaign tool with compliance
validation
• Detailed reporting
• Multiple delegated admins
• Cloud or on-premise
• Simple to deploy
• SMS, digital signage, email add-ons
• Comprehensive Knowledge Base
9. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
10. Reach Remote Staff and Staff not on the
network
• No Need for email
• Reach Remote staff via
mobile Communication
Further Information
11. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
12. Fast Communication at Short Notice with
Quick Publish
• Publish content to targeted users in 3 clicks.
13. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
14. Improve Attendance & Reinforce Training
• Quiz tool to reinforce training
• RSVP Alerts to encourage attendance
Further InformationKey Product Attribute Page
15. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
• Maintain consistent and regular product information
organisation wide.
17. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
• Maintain consistent and regular product information
organisation wide.
• Communicating product launch material
• Build awareness of impending product launches
19. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
• Maintain consistent and regular product information
organisation wide.
• Communicating product launch material
• Build awareness of impending product launches
• Communicate quick wins post launch.
21. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
• Maintain consistent and regular product information
organisation wide.
• Communicating product launch material
• Build awareness of impending product launches
• Communicate quick wins post launch.
• Ensuring consistent product knowledge (organization wide).
• Fast feedback/correction of organisation knowledge.
22. Fast feedback/correction of organisation knowledge
• Quiz tool to gauge staff knowledge
• Plan training session around weak areas identified
23. Typical pain points for Product Manager
• What else?
• Communicating with remote staff.
• Fast communication to all staff members at short notice
(Product recall, product advisories).
• Attendance and reinforcement of training sessions
• Maintain consistent and regular product information
organisation wide.
• Communicating product launch material
• Build awareness of impending product launches
• Communicate quick wins post launch.
• Ensuring consistent product knowledge (organization wide).
• Fast feedback/correction of organisation knowledge.
• Measured readership of executive and corporate
communication.
24. Measure Readership of Messages
• Live Quiz and Survey Results
• Real time reporting of Employee Feedback
Further Information
25. Add ons available:
• Digital signage extension
• Send to SMS
• Send to email
• API integration & with other systems Back to Key Product Attribute Page
27. Next steps
• Engage wider team
• IT discussion and approval
• Trial / proof of concept /
Customization
• Purchase and deploy
• On-boarding
• On-going training and world
class support
What is your usual process?
“I've received nothing but excellent support from the sales and
technical staff at SnapComms.”
“Product accomplished the tasks it was made to do. Support from
SnapComms is exceptional.”
“Leaving this feedback because I was extremely satisfied with the
SnapComms team and their response to the situation at hand. Thank
you SnapComms!”
“I appreciate the support I received today! It was a huge help in a tight
time frame.”
“I received a call from the Helpdesk today in the morning. Because of 13
hours time difference this was not expected from me. And they had
reviewed my questions before they called me and had a solution on
their hands”
30. Internal Communications Manager
• Communicating with all employees.
• Attendance and reinforcement of training sessions.
• Drive and measure traffic to the intranet.
• Measuring communication effectiveness.
• The ability to gather real time employee feedback.
• Existing engagement channels offer limited appeal to employees.
• Achieving high attendance of “Town Hall” meetings and readership of
executive communication.
• Ability to communicate company wide scheduled and adhoc events.
• Achieving high readership of all corporate messages (Non IC).
31. Health & Safety Manager
• Reaching all staff not on the network or working remotely.
• Fast communication to all staff members at short notice.
• Ensuring staff are informed of H&S issues in a timely manner.
• Attendance and reinforcement of training sessions.
• Encouraging the adoption of new processes and impacting the behaviour of
staff around H&S.
• Ability to measure readership of H&S messages.
32. Helpdesk Manager
• Reaching all staff not on the network or working remotely.
• Reaching all staff when email is unavailable.
• Fast communication to all staff members at short notice.
• Proactively communicate planned and unplanned system events to all staff.
• Impacting staff behaviour and awareness of security issues and system events.
• Attendance and reinforcement of training sessions.
• Establish positive interactions between IT and other staff/departments.
33. Sales Manager
• Reaching all staff not on the network or working remotely
• Attendance and reinforcement of training sessions
• Maintaining a high level of product knowledge through the sales team.
• Communicating Project wins to all staff/sales staff
• Ensuring visibility of achievement versus target.
• Encouraging competition within the sales team.
• Organisation wide consistent sales message.
• Preparing and building sales team awareness prior to and during product launch phases.
• Measured readership of executive and corporate communication.
34. Contact us to learn more
• Click Here to sign up for our free 30 day trial.
• Click Here to see our contact details.
• Click Here to request a personalised demonstration.
36. Educate Staff
• 80% training forgotten if not reinforced
• SnapComms Quiz tool
• Collects responses
• Identify weak areas
Improve Attendance and Reinforce Training Page
37. Reach Mobile Staff
• High Readership
• Fast Communication
• Guardian Group Example
Back to Key Product Attribute Page Reach Remote Staff Page
39. Detailed Reporting
• Measure Success
• Learn and Improve
• Quiz & Survey Results
• What is included in reporting
Back to Key Product Attribute Page Measurement of Message Page
40. Targeted Communications
• Target Departments, Mobile Staff, and Office Staff Independently
• Target Via
• Users & Groups
• Machine Based Targeting
• Naming Conventions
Back to Key Product Attribute Page
41. Scheduled Messaging
• Achieve High Readership
• Plan Campaigns
• Impact Behaviour
• Examples
Back to Key Product Attribute Page
42. Why the SnapComms Campaign Tool?
• Customer feedback pointed us to develop a campaign based tool
• A campaign is a bundle of messages around the same compliance
topic - usually containing a validation item bundled with nurture
communications
• The nurture items deliver education and awareness messages
• The validation item requires the employee to comply, acknowledge
or validate understanding
• Compliance status of the targeted employees is available real-time
Key Product Attribute Page
62. Commercials
• Available as 3 or 6 tool package
+Any 2 Channels
+
+
+
+
Commercials
Validation
+All 5 ChannelsValidation +
63. Campaigns
• A Campaign consist of a set of messages:
• Typically one validation item – usually towards the end of the campaign
• Supported by numerous ‘nurture’ items
• 4 preconfigured campaign types based on certain scenarios
• Compulsory Comply – reader has no option but to agree / comply / acknowledge
• Option to Comply – reader can choose not to comply
• Validation – validate the reader’s knowledge and obtain commitment
• Nurture only – educational / informational communications
64. Campaign Planning
• Prepare and assemble your campaign content
• Determine your required outcome then select a Scenario to
match – Compulsory Comply, Option to Comply, Validate
Understanding or Information only?
• Determine you timeline – when does the campaign start and
end?
• Map your Campaign materials to a Calendar
• Upload your content to the SnapComms Content Manager
• Schedule and Publish
• Measure Compliance Status
Editor's Notes
5
Your content is delivered to local software clients from central servers which can either be hosted by SnapComms or locally hosted (in-house within your organization’s environment).
Snap Servers – responsible for the creation, targeting and distribution of content out to the Snap Client. The Snap Servers consist of a SQL Server and Within an organization, authorized people, known as Administrators, have access to the Snap Servers via the Content Manager interface in order to create, target and publish content out to the Snap Clients.
Snap Client – software that is installed locally on users’ PCs, initiates regular communications with the Snap Servers and downloads and manages the display of content onto the users’ computer screen.
SQL Server relational database management system used for storing and retrieving data.
Engage Wider Team – Speak with and demonstrate SnapComms software to the rest of the team involved in the decision making process.
IT discussion and approval – Speak with IT to get their approval for SnapComms. (Can setup meeting with SnapComms team to discuss concerns and questions).
Trial / proof of concept – Conduct a pilot testing that the software meets needs.
Purchase and deploy – (With the assistance of Technical support if required)
On-boarding – Accounts team will run through on boarding with you.
On-going training and support – Account Management team will provide you with training around the software. Customer Support team will always be there for you if you require assistance.
Educating staff is vastly important for any organisation, however 80% of what is learnt in training sessions is often forgotten if not reinforced.
Quiz tool = Through the SnapComms Quiz tool you are able to ask staff multiple choice questions, yes or no questions as well as open answered questions. Helping to reinforce what was covered in training.
Collects Responses = Through the SnapComms software the reporting functionality will bring together all of the responses from your staff. Thus making it incredibly easy to assess the results from the quiz.
Identify Weak areas = The use of the Quiz tool can help management to identify weak areas that are needing to be improved. You can also allow staff members to see their quiz results so they are aware of the areas that they need to improve on.
Often very difficult to communicate with mobile staff members. They don’t regularly have access to emails, they may see the email when it is too late or know longer relevant and you are unsure whether they have read the email or not.
Higher Readership = The majority of staff have regular access to their mobile devices, therefore sending a SnapComms message to the users mobile device is more likely to be read in comparison to sending an email. This will therefore raise the awareness of company information amongst out of office staff.
Fast Communication = Through mobile communication you can communicate important information with field staff incredibly quickly. This keeps staff informed and up to date on vital information when not in the office.
Guardian Group Example – Guardian Group is a financial services organization founded over 165 years ago with 2,800 staff distributed between seven countries. A number of the staff members speak different languages and 900 of the staff members are deemed as field agents. Through the SnapComms tools they were able to effectively communicate with their distributed staff keeping them up to date with information, increase readership of important content, reduce email volumes, develop internal campaigns motivating staff and communicating progress updates. (Case Study - http://www.snapcomms.com/case-studies/distributed-workforce-communication)
It is often very difficult for leaders within an organization to communicate and show a genuine caring interest for staff members due to the number of staff there may be to communicate with, the busy schedule of leaders leaving no time to form relationships as well as the potential geographical locations of staff members making it incredibly difficult.
Personal Communication - Through the SnapComms video alerting tool your executive team can record a video and have this video sent out to staff members, whether that be to field agents, in office staff or staff in other countries.
Purpose and Value – Through an increase in personal communication from Leadership, it has been documented that front line staff feel a greater sense of purpose and value to the organisation knowing that they have the attention and involvement of the leadership team. This has been seen to play a role in motivating staff as well as increasing employee retention.
Example – A Large IT Company has an event every month where all Sales Reps come together to achieve specific goals set by the executive team. The company was looking for a means of Engaging and Motivating Sales teams and a way to deliver information quickly and consistently. During this event where the Sales teams come together, the executive team will record videos as the day progresses providing updates on how teams are going, putting out challenges for teams to achieve and generally motivating Sales teams.
When communicating with staff it can be difficult to determine whether your piece of content or campaign was successfully communicated. With the SnapComms tools you are provided with live reporting that provides countless amounts of detail allowing you to see how successful your content was.
Measure success of communications = As mentioned, it is often very difficult to measure whether your communication was successful or not. With the SnapComms tools you have the ability to measure how successful your communication was through the live reporting.
Learn and Improve Communications = As you are provided with live reporting on the success of your message, you can see what has worked well and what has not worked then implement this knowledge into new messages you are sending out to staff.
Quiz & Survey Results = The Quiz and Survey tools allow you to gather feedback from staff, reinforce training and identify areas that staff need further training around products. With the reporting functionality, all of this information is brought together for you to review the results.
Included in the report
Who has read the content
When they read it
How long was it open for
How many recurrences did it take before being read?
How many of the URL’s were clicked on?
Response Rates
Who responded, who didn’t
With the SnapComms tools you can target users in a number of different methods, allowing you to target the exact users that you want to send content to.
Targeting = with the SnapComms tools you can target users via…
Users & Groups – You can target who you want to send content to via users and/or groups. This enables you to target your product teams, office staff, mobile staff or any other groups you wish.
Machine Based Targeting – Along with targeting users you can also target machines. This enables you to send content to specific machines irrelevant of who is logged into the machine at the time. If a user is logged in then they will receive content that is relevant to them as a user as well as any content that is targeted to that specific machine. This provides the ability to send content to only the machines that the message is relevant too.
Naming Conventions – You can also target who to send content to via naming conventions. This can prove especially valuable when machines and users throughout the organisation have a specific naming convention. For example, each individual sales team’s devices may have their own naming convention of which you can target them by.
Rather than write out regular emails each week and try send it out at the optimal time, you can instead schedule content in advance to be sent to the applicable staff at the optimum time.
Increased Readership = Through scheduling your content in advance you are able to ensure that the content is being published at the optimal time for your target audience to read the content, you will achieve higher readership of your messages.
Plan Campaigns= As you can schedule content to be published in advance, it is far easier to develop an internal product campaign to promote a new product release.
Impact Behaviour = Through scheduling a number of different content as part of a month campaign you can raise awareness of new product releases that Staff need to carry out.
For example…
Schedule reminders for upcoming product training workshops.
Raising awareness and educating staff on the features of a new product that is being launched.
Create a campaign to raise awareness of a new product launch.
Uses
Communicate mission critical announcements – outages, security threats
Send time sensitive announcements such as mergers, resignations, appointments
Advertise an easy to ignore Intranet – signpost to new or important intranet content
Tool for senior management to send messages to and stay connected front line staff who may be widely distributed geographically
Uses
Communicate mission critical announcements – outages, security threats
Send time sensitive announcements such as mergers, resignations, appointments
Advertise an easy to ignore Intranet – signpost to new or important intranet content
Tool for senior managAement to send messages to and stay connected front line staff who may be widely distributed geographically