Your customers are important, and their time is extremely important. The less time they spend on the phone on hold, or speaking to a contact center agent, the better it is for business
Contact center agents are bombarded with information, the less steps they have to go through to access key information, the more productive they will be.
Publish important and relevant information in an easy to read format in one place so staff know exactly where to go to access the information
Auto Aggregate Email into a one stop release. Contact Center agents aren’t constantly interrupted by email or message alerts increasing their productivity.
Email is not an efficient way to communicate with contact center agents, important messages can get lost in the mix if they receive a lot of email.
Cut through communications, makes sure the message is heard no matter what the end user is doing on their computer. Specify whether or not staff need to acknowledge the message before they can continue what they were doing.
High Message Cut through with desktop alerts, target the right staff with the right message
Not all messages require an alert, for less important messages, content can be silently published so staff can view in their own time.
High Message Cut through with ticker, staff can continue to work on their computer. This is a less intrusive way of communicating a message, but still gets very high cut through.
Screen Saver Messaging Channels get noticed
Build awareness and excitement in the days/weeks leading up to an event
Visual Communications- Deliver updates and reminders. Sets a consistent message across the board. Excellent for branding exercise. Very good for ensuring brand consistency across the business, especially where the computers are publically visible.
Screen Saver Messaging- Visual messages get noticed. Create a consistent branding across the business, add colour to the office.
Screen Saver Messaging- Visual messages get noticed, content can be targeted to different parts of the organisation
Staff notice eye catching creative, create excitement and engagement with this highly visible channel.
Visual Communications- Deliver updates and reminders, repeatability, good for computers that are in public spaces for consistent brand messaging
Attention grabbing easy to use templates, applies a consistent brand across the organization
Attention grabbing easy to use templates, easy to quickly swap out content based on what is happening right now.
Two way communications, allow staff to engage with the business
Set reoccurring messages, staff can engage when they have time
Get the pulse of the company with quick, fun and easy to setup Quizzes, incentives will help staff engage.