Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Contact Center
Communication
Ideas
Your customers
time is precious
Improve staff
productivity by
reducing
information
overload
Aggregate
information in to
a one stop
publication
Short summaries with options to read more allow staff to get key
information without being overloaded.
Even if you use
email
communicating
with your staff is
still far to difficult
Pop up alerts notify staff of important information and recurrence
options make sure your message is heard
Alerts can also be directed to those only directly affected by the
communication thus cutting down information overload
Communicate
without
interruption
Tickers allow important information to be heard while not
intruding upon work
Got an important
event happening?
Promote it via a
visual channel
Raise awareness without interruption of call time with desk top
backgrounds
Screen savers can also be used to reinforce messages
And screensavers can easily be changed to whatever message
your organisation needs
Engage staff with
eye catching
information
presented to them
Bright backgrounds are a great way to help staff remember
important product information
And images on backgrounds don’t intrude on work
Keeping staff engaged and informed of what is going on around them
And let them
communicate
with you
Pop up notifications don’t disturb work time
And pop up quizzes and surveys allow staff to provide feedback
helping engage them more with the company
To find out more, and to sign up for a free
trial, visit http://www.snapcomms.com/
Contact Centre Communications Ideas
Upcoming SlideShare
Loading in …5
×

Contact Centre Communications Ideas

502 views

Published on

Contact Centre Communications Ideas - with a little help from the SnapComms tools.

Published in: Business
  • Be the first to comment

  • Be the first to like this

Contact Centre Communications Ideas

  1. 1. Contact Center Communication Ideas
  2. 2. Your customers time is precious
  3. 3. Improve staff productivity by reducing information overload
  4. 4. Aggregate information in to a one stop publication
  5. 5. Short summaries with options to read more allow staff to get key information without being overloaded.
  6. 6. Even if you use email communicating with your staff is still far to difficult
  7. 7. Pop up alerts notify staff of important information and recurrence options make sure your message is heard
  8. 8. Alerts can also be directed to those only directly affected by the communication thus cutting down information overload
  9. 9. Communicate without interruption
  10. 10. Tickers allow important information to be heard while not intruding upon work
  11. 11. Got an important event happening?
  12. 12. Promote it via a visual channel
  13. 13. Raise awareness without interruption of call time with desk top backgrounds
  14. 14. Screen savers can also be used to reinforce messages
  15. 15. And screensavers can easily be changed to whatever message your organisation needs
  16. 16. Engage staff with eye catching information presented to them
  17. 17. Bright backgrounds are a great way to help staff remember important product information
  18. 18. And images on backgrounds don’t intrude on work
  19. 19. Keeping staff engaged and informed of what is going on around them
  20. 20. And let them communicate with you
  21. 21. Pop up notifications don’t disturb work time
  22. 22. And pop up quizzes and surveys allow staff to provide feedback helping engage them more with the company
  23. 23. To find out more, and to sign up for a free trial, visit http://www.snapcomms.com/

×