Grameenphone is the largest telecommunications provider in Bangladesh with over 50 million subscribers. It has 11 divisions and 5 departments to manage operations. Grameenphone uses both formal and informal internal communication systems, including face-to-face communication, mobile phones, letters, and memos. Externally, it communicates through business letters, reports, and proposals. Communication flows downward from management to employees and upward from employees to management to share feedback. Grameenphone's effective communication skills help it achieve its goals and expand its business.

1. TO
OUR PRESENTATION

2. Submitted By:
Name ID
Amit Biswas 143003014
Subrata Kumar Chanda Uthpal 143003007
Md. Ahasan Habib 143003013
Md.TanjirAhmed 141014004
Tahmina Hossain Bristy 143003015
SubmittedTo :
Md. Ruhul Amin
Lecturer of Green business school
group name :

3. Grameen Phone Ltd.
Internal & external communication
systems of

4. Grameenphone
Grameenphone Ltd. the largest telecommunications
service provider in Bangladesh received its operating
license in November 1996 and started its operations from
26th March 1997 the Independence Day of Bangladesh.
Grameenphone is the leading telecommunications
service provider in Bangladesh with more than 50 million
subscribers.

5. Ownership Structure

6. Aim
The right and contemporary use of technology is the key to the progress
of a nation. Keeping this in mind, Grameenphone always brings the
future proof technology in order to facilitate your progress.
The possibilities in this new world are immense and someone as bright
as you should not be behind in anyway.At the end of the day, all the
individual progresses accumulate to the progress of the beloved
motherland.
Grameenphone promises you to bring the best of communication
technologies so that you can Go Beyond.

7. Mission
Leading the industry and exceed customer expectations by
providing the best wireless services, making life and business
easier

8. Vision
We exist to help our customers get the full benefit of
communications services in their daily lives. We want to make
it easy for customers to get what they want, when they want
it. We're here to help.

9. DEPPERTMENT OFTHE COMPANY
Grameenphone’s Different Divisions and Department In
recent times’ management has brought a change in the
organizational structure in view of need of time. Currently
Grameenphone has 11 divisions and 5 departments to run its
operations smoothly.The divisions are:
 Customer Management Division
 Finance Division
 InformationTechnology Division
 Sales and Distribution Division
 People and Organization Division
 Fiber Optic Network Division

10.  Regulatory and CorporateAffairs Division
 Technical Division
 Projects Division
 New Business Division
 Marketing Division

 The departments are independent from any
divisions. The names of 5 departments are:
 Administration Department
 Revenue Assurance and Fraud Management
Department
 Information Department
 Internal Audit Department
 Legal and Compliance Department

11. Communication Methods InThe
Organization
Grameenphone believes in informal communication
when they usually talk to each other. But to submit a
proposal report to their management, they prefer to
email communication better. They do not submit these
things by direct handing over. On the other side, their
communication in mobile by colleague is free as they
have their own company mobile SIM.

13. Communication System in GP
Every organization has two types of communication
system. Grameen Phone is not except from them. It has
also two types of communication system which are
following:

14. External System:This system is typified by the formal
organization chart.This system is used to control individual and
group behavior and to achieve organizational goals. Some
elements of external system are following:
#Business letter
#Report writing
#Business proposal
Memorandum report etc.

15. Communication System in GP
• Internal System: The internal system develops as people
interact within the formal, external system and certain
behavior patterns emerge, patterns which accommodate
social and psychological needs. In internal system, both
formal and informal elements of communication are used
which are following:
• #Grapevine
• #Face to face communication
• #PABX
• #Mobile
• #Letter etc

16. Communication Flow InThe GP
The flows of communication within the organization
may be upward, downward, or horizontally directed.
Grameen Phone Limited has downward and upward
communication flows which are following:

17. Downward Communication is that from superior to
subscriber-from boss to employee, and from policy maker to
operating personnel. Five elements of downward
communication are following:
Downward Communication:

18.  Job instruction
 Rationale
 Information
 Feedback about job performance
 Ideology
 Upward communication

19. Upward communication
When management requests information from lower
organizational levels, the resulting information becomes
feedback to the request.This is called upward
communication.This communication keeps management
informed about the feelings of subordinates, helps
management identity both difficult and potentially
promotable employees, and paves the way for even more
effective downward communication.

20. Basically these two types of communication flow
are used by the Grameen Phone.
 Communication method with customers
 CommunicationWithThe Agents

21. Conclusion
We are able to reach this point that the managing
communication skill of Grameen Phone is really
overwhelming. Not only that its effectiveness in
communication helps it in a large way to achieve its
organizational goal. The managing communication
process of Grameen Phone helps the organization to
enlarge its business. So there is no doubt that, Grameen
Phone has very strong managing communication skill.