This document provides background information on BIPSA Internet Services, a new startup company providing internet services in Bangladesh. It discusses the entrepreneurs who founded BIPSA and their relevant experience. It also outlines BIPSA's mission, vision, objectives, and the general industry environment in Bangladesh including a PESTLE analysis. The document aims to explain how human resource management (HRM) can contribute to BIPSA's entrepreneurial growth as an internet service provider.

1. HRM 360.2
BIPSA Internet Service
Human Resource Planning
Date: April 16th
2017
Submitted To – Shafquat Rafiul Alam
Submitted By --- “HR Squad”
Name ID
1. Fardeen Rahman 1411405030
2. S. M. Tanvir Kabir 1130179030
3. Md. Masoodur Rahman 1321431030
4. Md. Taseen Bin Alam 1311191030

2. Introduction
The primary goal of any profit organization is to reach to their ultimate goal and increase their
profitability through continues revenue earning. Firms can aim to their goal by growing and
therefore takings steps of improvement to their competitive advantages compared to the
competitors on the market. Alongside it’s important to enhance their economic efficiency,
increase the value in terms of price for their market share or create new market in terms of place
& time.
For these purposes organizations need to innovate, design and promote new products or services.
For example, to be innovative the organizations must emphasis and spend enough on their
research & development activities (R&D). This process of introducing innovative products or
services to the running market or taking a new entrance as an introducer to existing product or
service in own way of selling is called Entrepreneurship.
Its creativity which is the initial push that leads to design of a new product or service. But an
organization also needs talented workers, educational qualifications as pre-requisite and
cognitive skills which can drive to inspiration. Here Human Resource Management (HRM) can
become a very important factor. So it is very important and theoretically interesting to find out
the contribution of HRM to the entrepreneurial growth for a new and enthusiastic firm.

3. For a small organization consisting 20 employees who has some prior expertise and experience
in the similar field before and for a company which wants to enter the huge market of internet
providing services needed a lot of assistance from the HRM activity. As HRM is focused on
getting the best possible outcomes through people in the organization and run the organization as
a whole. This company BIPSA Internet Services badly needed the help of HRM as it is an integral
but impeccable part of management, its sensitive with people at work and their professional
relationships within the organization. As per Kenter (2003) has explained that HR tasks cover an
ample variety of activities requiring very different skill sets from compensation and benefit
administration (highly quantitative) to employee relations (highly qualitative). The company
desired the same from its HR department.
As a consequence, there are million dollar questions raised like if these tasks need to be together
on organizational plans in light of new realities and technologies. The arrival and continuous
implications of technology in modern society is not a bad news for HR and to understand the role
technology plays on today’s HRM since it is no longer enough for HR managers to maintain its
importance on the manual systems of works only.
The HR field has evolved over time and is now having more analysis, also the modern days HR
managers are comparatively more accountable than ever with little room for mistakes, which can
be overwhelming costly. So for BIPSA HR currently and in the near future have a greater
importance in the business partnership with the organization, and for this complicated
challenges to be won, there is no way the company can deny the role of HRM into its operations
and management.

4. EntrepreneursBackground
The 4 entrepreneurs of BIPSA are young, enthusiastic, always ready to work and hungry for
success. The company wasn’t formed from the result of a dream came on suddenly or a group
chatting on Facebook decided through the flow. The 4 entrepreneurs came from different
professions and industry and what makes them so special and ready for the job was their prior
experience with working different companies before.
With years of hard work and industry they have had experience. And when there was a chance to
start something from their own, passion came ahead of comfort for these 4guys to step up and
kick-off their own partnership. Here are the background for them which has taken them this far.
1. Md. Taseen Bin Alam – This magnetic person is the Head of HR & Operation of
BIPSA. Previously working for very busy industries like transportation and airlines has
gave up the edge to compete with his competitors in BIPSA. Recently a PGD in HRM
and completing a research on the Labor Law of Bangladesh surely has given him a lot of
working experience and confidence.
2. Md. Massodur Rahman – For the head of accounting and finance BIPSA always
desired someone with a cool head, calm approach but a very fast thinker. Just finished
with the service of the head of accounting department of Lanka-Bangla Finance

5. Masoodur Rahman was the perfect match for the designation. Right from the beginning
of BIPSA he was busy with all the accounts and expenditure documents, and surely for
the later days to come he is expected to maintain the flow and accountability of all the
financial information in a safe and systematic way. BIPSA is happy to have him.
3. SM. Tanveer Kabir – The post for the Head of Technical Department was one of the
most challenging jobs in BIPSA as it was always busy and needed immediate action and
decision making skills to operate. With a ETE degree and 10 years of working experience
S.M Tanveer Kabir was offered the job for this post. The task was needed in two different
sections i.e. technical support in charge and technical support in Wi-Fi. So this engineer
has to be very busy with both the live operation process at the same time maintaining and
repairing the Wi-Fi devices in the factory zone. He is always needed in different places
inside and outside of the office place but he is ready to prove his place in this
organization.
4. Fardeen Rahman – The Head of Sales & Marketing is a BBA undergraduate from North
South University then did his masters from law on Legal Environment of Business. He is
creative, passionate and knows how to finish a job in the shortest possible time limit. He
was always loyal and eager to start his own business rather than working for the other and
he is looking forward to take BIPSA into a new level of service providing organization
with dynamic and always supportive friends working under the 3 other important position
in this organization.
CompanyBackgroundinGeneral:

6. BIPSA (বীপ্সা) Technologies Ltd. is a full-service IT solution provider that has been operating
in Bangladesh market for more than ten years with a very high level of success, achieved through
an uncompromised service quality and customer satisfaction. At the time of commencement
BIPSA started with telephone internet with the state of art technology. In the course of time our
R&D team has developed and introduced many new technologies to meet the requirement of new
millennium. In the last few years we have introduced many new ideas and technologies to the
internet industry. BIPSA’s highly trained professional can ensure a standard of service that
remains unmatched by any other player in the domestic market.
We provide faster internet service for home and corporate users according to the need of
customer’s expectations. We have 15 years of prior experience and expert support team who
have worked in established companies before and are here to provide any solution about
broadband internet within a short time. We are always one step ahead in this competitive field.
Excellent customer support & service is our competitive advantage to run this business in the
city. Our dedicated customer support representatives are always ready to address your issues and
ensure better internet experience.
Our organization has the valuable licenses of ISP, DDCSP, VSAT, Radio Frequency, IPTSP.
Mission of our organization is to facilitate seamless information flow through innovative ICT
infrastructure and services.
One of our main Aim is to satisfy all the Gamers out there, by providing them with stable
Internet Connection along with Real IP, port blocking/forwarding solutions, good stable pings in
European and Singapore servers
Vision of our organization is to be the largest broadband user base ICT solutions service
provider in Bangladesh.
Our organization believes in the values of...

7. Doing what’s right: We are committed to the highest standards of ethical conduct in all that we
do- honesty, fairness, and integrity. We abide by the laws of Bangladesh as good citizens and we
take responsibility of our own actions.
Respecting others: We appreciate the diversity of our team and believe that respect for our
colleagues, customers and partners is an essential element of all positive and productive
relationships.
Performing with excellence: We understand the importance of our mission and strive to excel in
every aspect of our business, and approach every challenge with a determination to succeed.
Taking care of our people: We treat our people well by encouraging all to speak up and take
risks, by recognizing and rewarding good performance and by leading and developing them so
that they may grow.
Excellent customer service: Along with our quality products, service and price we provide our
customers knowledgeable advice about solutions to help them gain maximum benefit.
Building strong partnerships: We believe that a customer is forever, we treat our customers,
associates, vendors and communities as partners by responding to their needs.
Good corporate citizenship: Continued support call for responsible, accountable and controllable
entrepreneurship. This is the context within which we deal with the environment, technological
innovation, the use of standards, traditions and customs.
Leading Edge: We Believe that our success as an enterprise depends on us being pro-active,
innovative and by maintaining our leading edge in ICT solutions. We shall be interactive and
inspirational.
We are also an ISO 9001-2009 certified company.
In addition, our devoted 24/7 Customer Service Helpdesk starts with passionate Human
Touch. There are no voice machines and no scripted responses. Whether our customers
reach out to us through phone, chat or email, our Customer Service Helpdesk teams are
there to help you 24/7/365.

8.  Our Objectives:
A. To struggle for successive cost reduction in Internet bandwidth, leased lines and other
related telecom infrastructure in order to provide low cost and best quality of Internet
service to the Internet users in Bangladesh.
B. To advocate and support a healthy internet industry in the country.
C. Being a friendly force with the government for solving the problems for ICT sectors
relating to telecom regulatory, infrastructural, operational and policy issues.
D. To strive for an open, level playing field and competitive marketplace for providing
internet access and services to benefit the industry and the customers.
E. To collaborate and associate with related National and International Organizations for
update on technologies, latest practices and telecom/ IT policies.

9. PESTLEAnalysis ofTheIndustry
PESTLE Analysis
PESTLE analysiswhichisa marketingresearchtool toknow the business environment of the area. Here
P stands for political, E stands for economical, S for social, T for technological, L for legal and E for
environmental.
Political Factor
Bangladesh stable political country. After the 1/11 Bangladesh become stable in the political sector.
Currently Bangladesh is running by the party called Awami League. In the election their motto was
making “DIGTAL BANGLADESH”. With this motto they are working to make Bangladesh a totally digital
country. As a result they took two steps which is given bellow
1. One is vision year 2021
PESTLEPolitical
Economical
Social Techonological
Legal
Environmental

10. 2. Second is vision year 2041
In the first stage in vision year 2021 awami league government try to fulfill the goal called
“Leveraging information and communication technologies for growth project”.
Leveraging ICT for Growth, Employment and Governance is a project of Bangladesh Computer Council
(BCC) under the Ministry of Posts, Telecommunication and Information Technology. The project has
beenlaunchedinJanuary2013 aimingtodevelopavibrantand healthyInformationTechnology(IT) and
InformationTechnology-EnabledServices industry in five years by identifying the strategies, programs
and investment needed for the country to leverage ICT for economic growth and competitiveness.
The primary objectives of the project are to catalyze the growth of Bangladesh's IT/ITES
industry for employment creation and export diversification. The project will also cater the need
of public sector modernization through development of policies, guidelines, e-government
interoperability framework (eGIF) and capacity development of the government people.
Some specific objectives of the projects are:
1. To develop 34,000 skilled manpower for IT and ITES sector;
2. To expose local IT and ITES capabilities in to global market leading to improved global
awareness and perception of Bangladesh for IT and ITES business;
3. To make available shared IT hosting and remote conferencing facilities for use by GOB
agencies to policies, fix appropriate standards and guidelines for enterprise architecture
and information security.
BCC is the implementing agency of the project worth about Taka 572.48 core. Of the total
amount, the World Bank is providing $70 million US dollars and the rest by the Government of
Bangladesh. The project is expected to be completed by 2018.
In the second stage vision year 2041 digital Bangladesh goal, under this goal government take
some initiative which is given bellow,
1. Establishment of IT Park/STP at Mohakhali, Dhaka Project.

11. 2. Establish silicon valley at Rajshahi
3. Establish Shylhet Electronics City
4. One Family One Woman: Empowering Women through ICT
5. Master Plan for Information and Communication Technology (ICT) for Bangladesh
All this projects shows only one thing that in future internet will be necessary for the people of
Bangladesh. And the business of ISP(internet service Provider) will be a profitable business in
our country.
Economical Factor
The Economic condition of Bangladesh is very suitable for any kind of startup business especially ICT
business.Bangladeshisnow a middle income country and GDP growth rate of Bangladesh is very high.
According IMF Bangladesh’s economy is the second fastest growing major economy of year 2016. To
developBangladeshandmake ita totallydigital countryBangladeshgovernment expendapproximately
1billiondollartoaccelerate (Helal &Rahman,2016). Over800 registeredICTcompaniesgenerated total
revenues of approximately $250 million. (ICT Sector Study Bangladesh, 2014).
Bangladesh government try to expand ICT sector, as a result they take some economic initiative to
develop the it sector. The government reduced the internet bandwidth price to as low as Tk 625 a
megabyte last year, which was Tk 72,000 eight years back.
Social Factor
In Bangladesh, the infrastructure of internet has gone through phenomenal growth and made the
service affordableforalarge group of population.Deeppenetrationof mobilephones has also played a
keyrole inpopularizinginternet.Nowmanybachelorlevel studentswhoare alreadyrunninge-business
on theirown.Fewdays ago, a rural woman who quite unbelievably set up his own e-business through
internet. So the motivation, particularly the prospect of very small e-businesses, gives us enormous
incentive to make 'internet for all' a truly people driven possibility.
It isalso an opportunityfore-governance whichforacountry like Bangladesh is enormously important.
This should give the government an incentive to promote internet. There is a unique combination of
people drivenurge andgovernmentdrivenpolicytowardsinternet.This convergence of bottom up and

12. top down approaches is a unique combination and I think internet is right at the centre of this
convergence.This really encourages me to believe that ' internet for all' is really an achievable target.
We have also heard about great equalizers.
Democracy is a great equalizer. Free market is great equalizer. Internet is truly a far greater equalizer
among any of these things. Internet is a great modernizer too. It is the great bridging the gap
phenomena. It can breach the gap between rich and poor countries, rich and poor people within a
country, between rural and urban population of a country and so on. Bangladesh is a lucrative country
for the spreadof internetbecause of itshighdensityof population.Highdensityof population is usually
looked as a burden but for internet it is a blessing.
GivenBangladesh'shuge population,livingwithinsuch a small geographic territory, the per capita cost
of infrastructure buildingisamongthe cheapest in the world. Per capita usage of internet in one km in
Bangladesh will be far higher than anywhere in the world. So the per capita investment for
infrastructure gives you far higher per capita user of internet. When Telenor first introduced their
mobile phone service inBangladesh,Itwastoldthattheyhad a target of a millioncustomersatmost. So
it has been a mental limitation rather than a physical limitation which was at the centre of mobile
penetration. Now mobile penetration has broken the barriers of our imagination.
It has proved that Bangladeshi people are eager to adopt a user friendly effective technology for
communication. With the penetration of mobile phone, the next step is internet. And we all see the
signs of fast rate of adoption of internet. So all in all, from the point of view of democracy, from the
point of view of prosperity, from point of view of the equalizing the gaps that exists in Bangladesh,
internet is a fantastic solution.
Technological Factor
To develop the IT sector and the internet sector government of Bangladesh take many decision to
develop the technological things which is provide a push in the development of internet such as
1. Establishing Bangladesh Submarine Cable Company Limited (BSCCL): Bangladesh Submarine
Cable Company Limited (BSCCL) is a Core Telecommunications service provider and
International Submarine Cable Operator of Bangladesh. It is also an IIG (International Internet
Gateway).The service provided by BSCCL represents the Long-haul communication between
Bangladesh and the rest of the world. The Company emerged in July 2008 as a public limited

13. companyunderthe Ministryof Postsand Telecommunications(Postsand Telecommunications
Division),Governmentof Bangladesh.The submarinecable networkisexpected to be the main
telecommunications infrastructure for “Digital Bangladesh” by the year 2021 and BSCCL is
certainly going to play a major role. By providing high capacity fiber optic submarine cable
bandwidth and state of the art Internet Transit facilities, BSCCL is effectively connecting the
people to the “Information Super Highway”.
2. Bangladesh connects second submarine cable for high speed internet: Bangladesh is going to
connectwiththe secondsubmarine cable on February 21 to get another 1500 gbps bandwidth,
as the SEA-ME-WE-51
consortium is set to launch its global operation on this day (Bangladesh
connects second submarine cable on Feb 21, 2017). Bangladesh joined the SEA-ME-WE 5
consortium in March 2014 spending Tk660cr. Of the total cost, the government has provided
Tk166cr while BSCCLhas contributed Tk142cr and the remaining Tk352cr has been collected as
loan from the Islamic Development Bank.
Legal Factor
For start up in the IT sector business Bangladesh government is very liberal. Because Bangladesh
governmentwantstodevelopthissector.Sotheyare veryliberal inthe ICTact,but if someone wants to
start business as a ISP service provider obviously he or she should maintain some procedure which is
given bellow,
1. First, have to carry a trade license to start the business.
2. Then apply to the spectrum division to get in the commission approved application form and
pay the application from to Bangladesh telecommunication regulatory commission.
3. It is to be mentioned that applicant is to avail ISP License from Legal and Licensing Division.
4. After that basing on Bangladesh Telecommunication Act-2001, and National Frequency
Allocation Plan (NFAP) spectrum is assigned.
Now after getting spectrum you have to provide a NOC letter to government to import equipment to
provide ISP service. The following documents are required to be submitted for NOC
For prior permission
1 SEA-ME-WE-5- The South East Asia-Middle East-Western Europe 5

14. a) Application in respective organization’s letterhead pad
b) Radio equipment’s catalog/ Technical specification/Brochure
c) Performa invoice
d) List of equipments
For customs clearance
a) Application in respective organizations letterhead pad
b) Prior permission’s copy
c) Airway bill
d) Commercial invoice
e) Packing list
After providing this information to government any one can start ISP business in Bangladesh.
Environmental factor
Currently Bangladesh government is very concern about environmental factors which is harmful for
environment, although ISP has no bad impact on environment but before start any business now in
Bangladesh it’s good to think about the environment and try to reduce the carbon footprint in the
nature.
Bibliography
Bangladesh connects second submarine cable on Feb 21. (2017, 02 21). Techonology , p. 07.
Bangladesh Telecommunication Regulatory Commission. (2017, 04 07). Retrieved April 07-04-
2017, 2017, from http://www.btrc.gov.bd/internet-service-provider
Helal, M., & Rahman, M. (2016, 12 03). The Next Frontier? Bangladesh's IT Industry , p. 10.
ICT Sector Study Bangladesh. (2014). Nyenrode Business Universiteit , 02, 10.

15. HRPolicies
Recruitment Policy
Mapping of Human Resources Capital
Policy of Recruitment: Categories of Employees
BIPSA (বীপ্সা) Technologies Ltd will be needed four types of worker and those are
1. Core knowledge worker
2. Traditional job-based worker
3. Contract labor
4. Alliance/Partner
Policy of Recruitment: Forecasting Demand
Nowthe BIPSA (বীপ্সা) TechnologiesLtd follow the needbasisstrategyto recruit employee. To do that
BIPSA (বীপ্সা) Technologies Ltd will forecast the demand of the employee. To forecast the demand
BIPSA (বীপ্সা) Technologies Ltd will use the both qualitative and quantitative method.

16. Policy of Recruitment: Protected Class
BIPSA (বীপ্সা) Technologies Ltd will also reserve a small amount of protected class for the
1. Women.
2. Minorities.
3. Disable.
4. Older people.
Policy of Recruitment: Procedure
For all three category of employee (except Contract labor) BIPSA (বীপ্সা) Technologies Ltd follow the
same recruitment policy. But for the contract labor BIPSA (বীপ্সা) Technologies Ltd will hire the third
party to do the job. BIPSA (বীপ্সা) Technologies Ltd will not directly involve hiring the Contract labor
employee.
And for the rest of the three category people
1. Core Knowledge worker
2. Traditional Job based worker
3. Alliance partner
BIPSA (বীপ্সা) TechnologiesLtd hasstrong and smartrecruitmentprocedure to recruit employee which
is given bellow,
1. All the recruitment will be happened on need basis.
2. Those departmentwhowill needemployee will firstfindouthow many employed actually they
will be need, and they have to show strong reason for that.
3. Thenthe departmentwhowill need employee will provide a application with signature of the
departmenthead,where itwillbe clearlymentionthat the required number of employee they
need, why they needed?, what’s will be their job specification and job description.
4. Then the HR manager of BIPSA (বীপ্সা) Technologies Ltd will justify the application of the
department and ensure it that its true
5. Then the HR manager will post Job advertisement in the two national daily and BD jobs and
Prothoma Alo jobs website.

17. 6. In the job advertisement it will be clearly mention that the job specification, job description,
basic requirement of the employee (like any experience needed or not.)
7. There will be also clearly mention the dead line of the application. Basically it will be 15 days
after publishing the advertisement.
8. The number required employee will also be mention there.
9. After the deadline all the résumés will be short out. And this job will be done by the HR
department.
10. The selected résumés will be send admit card and for the exam.
Selection Policy
Policy of Selection
Policy of Selection: Written Exam
After the CV soughing process BIPSA (বীপ্সা) Technologies Ltd will arrange a written exam who are
selectedforthe job.Thispeople will get the admit card and get a call from BIPSA (বীপ্সা) Technologies
Ltd to attendthe exam.Aftersevendaysthispeoplewill getthe resultandthey will know that whether
they are select or not.
Policy of Selection: Oral Exam/Viva
Those whowill be selectinthe writtenexamwill getacall fromHR for viva.Andafterviva finally the HR
Will select the person and provide him the appointment letter.
Policy of Selection: Getting Id card
Those whowill notbe selected also be notified through email. And according to The Bangladesh Labor
Act (Amendment).XXXof 2013 the selected employee will get the ID card after the join of three days.
Orientation Policy

18. Policy of Orientation
Aftereverysuccessfulselectionthere will be anorientationoccurwiththe employeeswhoare selected.
The policy for the orientation is given bellow
1. At the joining day the orientation will be held.
2. All the departmentsheadof BIPSA (বীপ্সা) TechnologiesLtd will be attendinthe program.It will
be mandatory. So that the employee will get chance to introduce with them.
3. The employeeswill getashortbrief lecture about the organization goal and objective from the
CEO
4. The employee will get the service book from the HR (All the rules and regulation of BIPSA
(বীপ্সা) Technologies Ltd will be written down there.)
5. The new employees will get little bit snacks and cold drinks for motivation for coming days.
Training and Development Policy
Policy of Training
Afterthe joingof three daysthe basic trainingwill be start.There will be two kind of training that BIPSA
(বীপ্সা) Technologies Ltd will provide to their employee and those are given bellow
1. Initially Basic Training
2. On the Job Training
Initial Basic Training
1. Everyemployee willget6 monthbasictraining(exceptedthose who are experienced)
2. After the training there will be exam for the employee to test them.
3. Those who will be at the training stage will be known as trainee.
4. At the training period after every day the trainee must provide a self 5 minute
presentation on the day activity.
5. At training period trainee could not take any leave (except the death of the trainees
first blood relative or serious illness of the trainees own)
6. In this six month trainee only get the basic of his/her salary and nothing else.

19. On the Job Training
It will be decide bythe HRmanager of BIPSA (বীপ্সা) TechnologiesLtd , if the HR managerthinkthat the
employee need on the job training, he/ she could arrange job enlargement, job rotation, or job
enrichment.Butafterthistrainingthe employeemustalsogive anexamtoshow that how much he/she
learn.
Policy for Training Exam Result: All the exam result will be reserved through HRIS2
in the employee’s
profile. When the performance appraisal time will come this result will vary 10% marks in the
performance appraisal system.
Performance Appraisal Policy
Policy for Performance Appraisal of BIPSA (বীপ্সা) Technologies Ltd.
Policy of Performance Appraisal: Measurement
 Performance Appraisalwillbe measuredthroughKPI3
.Thatemployeewhohasgood KPI will get
the opportunity of Promotion.
 Employee’s whole year attendance also will be seen at that time.
 Employee’s behavior and nature also be seen.
Policy of Performance Appraisal: Who will Measure the Performance
Everyemployee’sperformance appraisal will be measure by three. The manager who is the super visor
of the employee, the departmentheadandthe HRmanager,so that the biasnesswill notcome,because
it’sa big de-motivating factor for the employee. All this three result will cross check with one another
and finallydecidedwhowill getthe promotion. Everyone will get promotion every year to balance the
level. BIPSA (বীপ্সা) Technologies Ltd will also use the KRA4
to find out the appropriate performance
appraisal.
2 HRIS- Human Resources Information System.
3 KPI-Key Performance Indicator
4 KRA Key Result Area section

20. Leave and Attendance Policy
Leave Policy of BIPSA (বীপ্সা) Technologies Ltd
Here leave policyisverysimple all the leave policy was made through the base on the The Bangladesh
Labor Act.2006 (Amendment XXX, 2013) and those are given bellow
1. Sick Leave-7 Days
2. Earn Leave-14Days
3. Maternity Leave- 6 month
Our attendance policy:
In BIPSA we follow some simple attendance policy. The policy’s we follow as noted below:
Needless to say, a company can’t operate (let alone succeed) if the employees aren’t showing up
to work. Communicating clearly about what are acceptable reasons to miss work, how these
requests should be made, and what does not qualify as an excusable absence can prevent a lot of
confusion and make employees more accountable. The key to communicating these guidelines is
a well-written and enforced “No-Fault Attendance” policy. This kind of policy may even boost
employee morale by minimizing resentment on the part of some employees toward coworkers
who suffer no consequences for being chronically absent.
Here is a deeper look at what such a policy should cover.
There are few policies that we follow:
General attendance:
Our company maintains normal working hours of 10 hours. Hours may vary depending on work
location and job responsibilities. Supervisors will provide employees with their work schedule.

21. Should an employee have any questions regarding his or her work schedule, the employee should
contact the supervisor.
Our company does not tolerate absenteeism without excuse. Employees who will be late to or
absent from work should notify a supervisor in advance, or as soon as practicable in the event of
an emergency. Chronic absenteeism may result in disciplinary action.
Employees who need to leave early, for illness or otherwise, should inform a supervisor before
departure. Unauthorized departures may result in disciplinary action.
Tardiness:
Employees are expected to arrive on time and ready for work. An employee who arrives at 10,
after that scheduled arrival time is considered tardy. The company recognizes that situations arise
which hinder punctuality; regardless, excessive tardiness is prohibited, and may be subject to
disciplinary action.
Breaks:
When working conditions permit and pending a supervisor’s approval, employees are entitled to
30 minute breaks for every 5 hours worked.
Meal periods are for 15 minutes and must be approved by a supervisor.
Point systems:
We use point system. Essentially our employees accrue points for various infractions. These can
be any of the following:
 Early leave
 Tardiness

22.  Excused absence
 Unexcused absence
 No-call/No-show
Rolling Attendance System:
Rolling attendance systems records attendance infractions on a six-month or 12-month period.
After the specified period ends, the employee’s record is cleared and calculations start all over
again.

23. Our employee benefit policy:
 Health Insurance:
The company makes group health benefits available to eligible employees and their
family members. Eligible employees are full time employees who have worked for 24
months or Two years. Part time employees are eligible if they work at least 45 hours per
week and have been employed for 12 months.
Health benefits are paid in part by the company. The remainder of the costs is the
employee’s responsibility. Employees can receive details about benefits provided,
contribution rates and eligibility from Mr. Fardeen Rahman.
 Retirement Plan:
The company participates in a 400(k) plan so that employees may save a portion of their
earning for retirement. Regular employees who have worked at least 60 months or 5
years are eligible to participate. Employees may elect to make regular contributions to the
400(k) plan up to the maximum amount allowed by governmental law.
 Worker’s compensation:
As required by law, the company provides workers’ compensation benefits for the protection of
Employees with work-related injuries or illnesses. Workers’ compensation insurance provides
coverage to employees who receive job-related injuries or illnesses. If an employee is injured or
becomes ill as a result of his/her job, it is the employee’s responsibility to immediately notify a
supervisor of their injury in order to receive benefits. Report every illness or injury to a
supervisor, regardless of how minor it appears. The company will advise the employee of the
procedure for submitting a workers’ compensation claim. If necessary, injured employees will be
referred to a medical care facility. Employees should retain all paperwork provided to them by
the medical facility. Failure to report a work-related illness or injury promptly could result in
denial of benefits. An employee’s report should contain as many details as possible, including

24. the date, time, description of the illness or injury, and the names of any witnesses. A separate
insurance company administers the worker’s compensation insurance. Representatives of this
company may contact injured employees regarding their benefits under the plan. Additional
information regarding workers’ compensation is available from Mr. Fardeen Rahman.
 Disability coverage:
Disability insurance provides partial paycheck reimbursement for times of serious illness or
injury which leads to total disability. Total disability is defined as the inability to perform any
job function as a result of the injury or illness. Employees who have worked for 24 months are
eligible for disability insurance coverage. To qualify for benefits, the period of total disability
must exceed 30 days.
Coverage extends for 90 days of disability. Employees must exhaust any sick leave benefits
before being eligible for disability leave coverage.
Disability benefits are calculated as 40% of an employee’s base salary. Any payments received
from worker’s compensation or state disability will result in an equal decrease in disability
benefits. Disability benefits are subject to employment withholding provisions.
The employee is responsible for notifying a supervisor of their disability, expected date of return,
and the name of their attending physician. The company may request that an independent
medical provider performs an examination. In addition, the company may require a medical
release form prior to returning to work. For more information regarding disability benefits,
contact Mr. Fardeen Rahman. If there are any Inconsistencies between this handbook and any of
the Summary Plan Descriptions, the Summary Plan Descriptions shall govern.

25. The company reserves the right to modify or terminate any or all of the benefits or to change
benefit providers at any time with or without notice.
Grievance Policy and Procedure
Purpose of this policy:
The purpose of this policy is to provide employees of BIPSA (বীপ্সা) Technologies Ltd a tool
to resolve complaints or grievances related to work matters fairly and with little delay. Grievance
related to work place may include:
 Work relations
 Bullying or harassment
 Health and safety
 Workplace politics
 Discrimination
 Working conditions
 Organizational changes
 Terms and conditions of employment
The Employer encourages frequent communication between employees within the workplace so
that grievances can be solved informally without the involvement of their immediate supervisors
or management. This is a statement of policy only and does not form the organizations polices.
Stages of grievance process:
Preliminary Stage – Informal discussion

26. After a grievance has arisen, the employee should raise the matter to his or her immediate
supervisor. The employee should inform the supervisor of the nature of the grievance and try to
resolve the issue informally if possible. If the cause of grievance is other employee/employees,
the supervisor is advised to arrange face to face meeting with all the involved parties. However
sometimes an in-depth investigation is required or the employee wants to maintain discretion
until an investigation is complete, then a formal approach is needed to be made, as explained
below.
Second Stage – Formal grievance procedure
If an employee is unable to resolve a grievance informally, or the matter is too serious to deal
with informally, the employee and his supervisor needs to submit a written complaint to the HR
department clearly stating the grievance and the reason for it, presenting any evidence of
maliciousness if any. Upon submission an investigation is performed throughout the organization
or department in which the employee works while maintaining absolute discretion of the ones
who filed a complaint.
However if ones immediate supervisor is responsible for their grievance and the issue cannot be
solved internally, employees are encouraged to file a complaint directly to the HR department
without their supervisor, stating the reason for grievance. An investigation will be conducted and
the supervisor too will be interviewed and made aware of his practices that are affecting his
subordinates without revealing identity of the employee.
Third Stage – Appeal:
If the grievance isn’t still solved, employees are encouraged to file an appeal to the head of HR.
In the appeal one must state the grievance, the cause of it, the formal procedure and why it failed.
The head of HR will then conduct his own investigation the way he sees it to be appropriated.

27. Employees are encouraged to use this step as a last resort and for extremely severe situations
such as bullying, threats, workplace politics and violence. Following of this procedure can lead
to dismissals if found guilty of malpractices from any party involved.
OurCodeofConduct:
Access to the Internet has been provided by the organization for the benefit of the organization
and its customers. It allows employees to connect to information resources around the
world. Every staff member has a responsibility to maintain and enhance the organization’s
public image, and to use the Internet in a productive manner. To ensure that all employees are
responsible, productive Internet users and are protecting the organization’s public image, the
following guidelines have been established for the betterment of the organization and the
employees.
 Communications:
Each employee is responsible for the content of all text, audio or images that they place
send over the Internet. Fraudulent, harassing or obscene messages are prohibited. All
messages communicated on the Internet should have the employees name attached. No
messages will be transmitted under an assumed name. Users may not attempt to obscure

28. the origin of any message. Information published on the Internet should not violate or
infringe upon the rights of others. No abusive, profane or offensive language is
transmitted through the system. Employees who wish to express personal opinions on the
Internet are encouraged to obtain their own usernames on the other Internet systems.
To prevent computer viruses from being transmitted through the system there will be no
unauthorized downloading of any software. All software downloads will be done
through the MIS department.
 Security:
All messages created, sent or retrieved over the Internet are the property of the company,
and should be considered public information. The company reserves the right to access
and monitor all messages and files on the computer system as deemed necessary and
appropriate. Internet messages are public communication and are not private. All
communications including text and images can be disclosed to law enforcement or other
third parties without prior consent of the sender or the receiver.
 Harassment and Violations:
Harassment of any kind is prohibited. No messages with derogatory or inflammatory
remarks about an individual or group’s race, religion, national origin, physical attributes,
or sexual preference will be transmitted. Violations of any guidelines listed above may
result in disciplinary action up to and including termination. If necessary, the company
will advise appropriate legal officials of any illegal violations.
Other organizational code of conducts:
 Interpretation:

29. Each member of the organization is required to comply with the code insofar as those
sections of the Code are relevant and applicable to the services provided by that member.
 Freedom of expression:
Members of the organization must respect of the constitutional right to freedom of speech
and expression.
 Privacy and confidentiality:
All the members must respect the constitutional right of internet users to personal privacy
and privacy of communications. Again, they must respect the confidentiality of
customer’s personal information and electronic communications. Members are only
allowed to gather or retain customer information as permitted by law, and must not sell or
distributes such information to any other party without the written consent of the
customer, except where required to do so by law.
 Consumer protection and provision of information to customers:
BIPSA members must inform their customers that member of the organization must
uphold and abide by this Code of Conduct. Members websites must include a reference to
membership a prominent copy of BIPSA’s logo and a link to the section of the BIPSA
website that contains the code of conduct, complaint and disciplinary procedure and the
take-down procedure.
Policies for acceptable or fair use must include:
 a requirement that the customer will not knowingly create, store or disseminate any
illegal content;
 a commitment by the customer to lawful conduct in the use of the services, including
copyright and intellectual property rights; and
 an undertaking by the customer not to send or promote the sending of spam.

30. In their dealings with consumers, other businesses, each other and BIPSA, BIPSA’s
members must act fairly, reasonably, professionally and in good faith. In particular,
pricing and other material information about services must be clearly and accurately
conveyed to customers and potential customers.
BIPSA members may only offer service levels which are reasonably within their
technical and practical abilities.
BIPSA members must comply with all compulsory advertising standards and regulations.
 Cybercrime:
BIPSA members must take all reasonable measures to prevent unauthorized access to,
interception of, or interference with any data on that member’s network and under its
control.
 Protection of minors and vulnerable persons:
BIPSA members must take reasonable steps to ensure that they do not offer any paid services to
minors without written permission from a parent or guardian.
BIPSA members must provide Internet access customers with information about procedures and
software applications which can be used to assist in the control and monitoring of minors’ access
to Internet content. This requirement does not apply to corporate customers where no minors
have Internet access.
Obligatory Practices of our organization:
* Obligations to Law
A. BIPSA and its Members have a responsibility to adhere to law and co-operate with Law
Enforcement Agencies acting within specified Bangladeshi Legal Framework.

31. B. Members will not knowingly permit any User or fellow Member to engage in any illegal
activity in terms of the provisions of Information Technology Act 2000, ISP Policy and any
other such applicable legal framework.
C. Members will follow and adhere to all jurisdictional laws pertaining to transaction
reporting.
D. Members, their Services and Promotional Material will not encourage anything patently,
which is in any way unlawful.
* Obligations to the Public
A. Members will deal fairly with the fellow professionals and public, giving due respect to
the rights and legitimate interest of others.
B. Members will endeavor to support Public Service Initiatives in harmony with the
jurisdictions in which they provide their Services.
C. Members will ensure that their Services and Promotional Material does not contain
anything, which may incite violence, cruelty or hatred on the basis of sexual discrimination,
cast, creed or religion.
D. Members shall ensure that minors are not registered by them for Internet Services except
with the explicit permission of their parents/guardian.
* Obligations to own Profession
A. Members will abide by all Terms & Conditions of License Agreement in letter and spirit
For Provision of Internet Services.
B. Members shall be truthful in all promotional activities and publish such information
which is devoid of inaccuracies, ambiguities, exaggerations or omissions about their
operations, services and pricing to the Customers and Government / Private Agencies.

32. C. Members will institute controls to detect and eliminate fraud and protect their data and
the systems from internal and external breaches.
D. Members will co-operate with each other in investigating and preventing the instances of
Hacking.
D. Members will institute adequate control measures to prevent the unauthorized access to
the resources of Internet Services.
E. Members shall ensure that that they explicitly bring to the notice of their customers, all
Terms and Conditions for provision of their Services, before such customers register with
the Member for their Services.
* Obligations to the Customers
A. Members have a responsibility to make this Code of Conduct clear to all their Clients as
well as to their Channel Partners / Distributors and indicate to them that any breached of
Code of Conduct and / or violation of law will result in cessation of services.
B. Members will design and operate their Services to afford Customer's privacy and
confidentiality and will post their confidentiality practices and procedures appropriately.
C. Members will follow best industry practices in offering latest Customers Filtering
Software and advise them regarding any software tools, which they can use to protect their
confidential data and privacy.
D. Members will follow the best industry practices in using Anti -Spamming Software, such
that Customers can elect to minimize the amount of Spam sent to their e-mail account.
E. Where Internet Services involve collection of personal information such as telephone No.,
credit card details and addresses etc. from the customers, it would be obligatory for
Members to clarify to them the purpose for which such information will be used.
AllLevelsofOrganogram&WorkProcessDiagram

33. 1. OrganizationalOrganogram
President
#Person 1
Head of Operations
& HR
Md. Taseen Bin
Alam
Purchase/ Admin
#Person 6
Legal Consultant
#Person 14
Regional Admin
#Person 7
Admin/ Cook/ Office
#Person 15
Head of Accounting
& Finance
Md. Masoodur
Rahman
Financial Manager
#Person 8
Assistant Finance
#Person 16
Accounts manager
#Person 9
Assistant Accounts
#Person 17
Head of Technical
Department
S.M. Tanveer
Kabir
Technical Support In
charge
#Person 10
Technical Assistant
#Person 18
Technical Support
Wireless/ Wi-Fi
#Person 11
Technical Assistant
#Person 19
Head of Sales &
MarketingS
Fardeen Rahman
Sales Manager
#Person 12
Two Assistant Sales
Manager
#Person 20
Customer Care
Manager
#Person 13

34. JobDetails
Company Details:
Company industry: Internet Service Providers/Distributers
Company Type: Employer (Private Sector)
No. of Employees: 20
 Job Title #1 -Head of The Technical Department
Job Details ---
Contract Type: Full time
Job category: Engineering
Salary: 1,00,000 to 1,20,000/Month BDT

35. Job Description ---
Tasks-
 Successfully manage the technical support in the operations and also devices.
 Need to lead the repair process for repairing different devices and machineries
especially in service discontinuation.
Duties-
 Meet the business targets while sustaining quality standards.
Responsibility-
 Ensure continuous improvement of operational and service level employees
through training, coaching & mentoring.
Job Specifications ---
Qualification-
 The ideal candidate should possess a bachelor's degree in mechanical engineering
 Accompanied by a minimum of 03 years' experience in the capacity of Senior
Manager within the IT and service industry.
 Alternatively, applicants with National Diploma in Technology (NDT) or an
equivalent diploma in computer engineering, supplemented by a minimum of 10
years' experience in the role of Senior Manager in the IT and service industry, will
also be considered.
 A Masters level Qualification in Engineering or Business Management will be an
advantage.

36. Ability –
 To successfully negotiate with all stakeholders.
Knowledge-
 Excellent command of written and spoken English.
 A comprehensive understanding of ISO and health & safety standards will be an
advantage.
Ability-
 Strong leadership and management skills
 Job Title #2 – Manager of Finance
Job Details ---
Contract Type: Full time
Job category: Finance
Salary: 50,000 to 65,000Month BDT
Job Description ---
Tasks –

37.  Analysis and approvals of monthly accounts, product costing and profitability
reports to define the financial implication
Duties –
 Supervision of the accounting transactions, overlooking Annual Audit -
Coordination with regulatory authorities.
 Supervision and implementing the internal controls in the firm and the finance
department
 Supervision of the supply chain of the company - Supervising the stock
verification process.
Responsibilities-
 Working on the capital management and handling bank balances and the
debtors/creditors
Job Specifications---
Qualifications-
 Degree in Accounting/Finance or full/part professional qualification in ICASL / CIMA
/ACCA.
 Minimum 2 years of experience in manufacturing/ production industry
 Minimum 3 year's experiences in senior role
Knowledge –
 Knowledge of economic and accounting principles and practices, the financial
markets, banking and the analysis and reporting of financial data.
 Knowledge of business and management principles involved in strategic
planning, resource allocation, human resources modeling, leadership technique,
production methods, and coordination of people and resources.
 Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
applications.
 Knowledge of principles and processes for providing customer and personal
services.

38.  Also includes customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.
 Knowledge of the structure and content of the English language including the
meaning and spelling of words, rules of composition, and grammar.
Skills-
 Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
 Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
 Monitoring/Assessing performance of him, other individuals, or organizations to
make improvements or take corrective action.
 Understanding written sentences and paragraphs in work related documents.
 Talking to others to convey information effectively
Technical Skills –
 Accounts receivable software; Intuit QuickBooks Sage 50 Accounting; Tax
software
 Business intelligence and data analysis software — IBM Cognos Impromptu;
MicroStrategy ; Qlik Tech QlikView ; Tableau
 Data base user interface and query software — Data entry software; FileMaker
Pro; Microsoft Access; Yardi
 Enterprise resource planning ERP software — Microsoft Dynamics; NetSuite
ERP; Oracle Fusion Applications; Oracle PeopleSoft
 Financial analysis software — ARES Corporation PRISM Project Estimator;
Credit management software; Delphi Technology; Oracle E-Business Suite
Financials
Abilities-

39.  The ability to communicate information and ideas in speaking so others will
understand.
 To apply general rules to specific problems to produce answers that makes sense.
 The ability to listen to and understand information and ideas presented through
spoken words and sentences.
 The ability to tell when something is wrong or is likely to go wrong. It does not
involve solving the problem, only recognizing there is a problem.
 The ability to speak clearly so others can understand.
 Job Title #3 – Sales Manager
Job Details ---
Contract Type: Full time
Job category: Sales
Salary: 25,000 to 35,000/Month BDT
Job Description ---
Tasks-
 Direct and coordinate activities involving sales of services, packages.
 Resolve customer complaints regarding internet service.
 Review operational records and reports to project sales and determine
profitability.
 Oversee area and local sales managers and their staffs.
 Determine price schedules and discount rates on the internet packs.
Duties –

40.  include negotiating favorable service quality standards and resource allocations at
property level
 Drive key activities that support the revenue goals and strategic objectives, set by
management.
Responsibilities-
 Maximize revenues to achieve quarterly targets
 Drive internal business initiatives that will impact the company in the long run.
Job Specifications ---
Knowledge
 Marketing strategy and tactics, product demonstration, sales techniques, and
sales control systems.
 Customer needs assessment, meeting quality standards for services,
 Evaluation of customer satisfaction.
 Knowledge of the structure and content of the English language including the meaning
and spelling of words, rules of composition, and grammar.
 Knowledge of business, strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people and
resources.
 Knowledge of principles and methods for curriculum and training design, teaching and
instruction for individuals and groups, and the measurement of training effects.
Skills
 Persuading others to change their minds or behavior.
 Giving full attention to what other people are saying
 Taking time to understand the points being made,
 Asking questions as appropriate
 Not interrupting at inappropriate times.

41.  Talking to others to convey information effectively.
 Adjusting actions in relation to others' actions.
 Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
Abilities
 Listen to and understand information and ideas presented through spoken words and
sentences.
 Communicate information and ideas in speaking so others will understand.
 Read and understand information and ideas presented in writing.
 Apply general rules to specific problems to produce answers that make sense.
 The ability to speak clearly so others can understand you.
Others –
 2-3 years of experience with management skills
 understanding of revenue responsibilities
 Job Title #4 – Customer Care Manager
Job Details ---
Contract Type: Full time
Job category: Customer Support
Salary: 28,500 to 32,500/Month BDT
Job Description ---
Tasks –

42.  Ensure that appropriate changes were made after a certain time to resolve customers'
problems.
 Check records of customer interactions or transactions from the executives and
fresh joiners
 Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
 Monitors tasks like contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
Duty –
 Maintain work friendly environment
 Provide learning opportunity for the new joined workers.
Responsibility –
 Run training and development programs to improve understanding
 Handling newest additions of the customer care service.
Job Specifications ---
Knowledge
 Evaluating customer needs assessment,
 Meeting quality standards for services
 Evaluation of customer satisfaction.
 Monitoring the structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar for the representatives
 Knowledge about the newest circuit boards, processors, chips, electronic equipment.
 Knowledge about computer hardware and software, including applications and
programming.

43. Skills
 Giving full attention to what customers and representatives are saying,
 Making time related strategies and implications to perform them
 Skills convey information effectively.
 Actively looking for ways to help people in newer and better ways
 Defining and explaining the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
Abilities
 Listen to and understand information and ideas presented through spoken words and
sentences.
 Communicate information to the employees
 Speak clearly so others can understand you.
 See details at close range (within a few feet of the observer).
 Job Title #5- Technical Support Engineer (Wireless)
Job Details ---
Contract Type: Full time
Job category: Engineering
Salary: 30,000 to 32,5000/Month BDT
Job Description ---
Tasks---
 Interpret engineering sketches, specifications, or drawings for the device setups and
plug-ins

44.  Assist agents and assistants to design, develop, test, or manufacture industrial
machinery, internet routers, or other equipment.
 Design specialized or customized equipment, machines, or structures
 Provide technical support to other employees regarding mechanical design,
fabrication, testing, or documentation.
Duties ---
 Proactively work on customer demonstrations, implementations of concepts and customer
consumptions and comfort.
 Providing agent training and guiding internal staff on subjects related to the domain.
Responsibilities-
 Responsible for low level solution architecture designing, implementing,
customizing and troubleshooting complex enterprise and telecom
collaboration systems throughout the life cycle of a project.
 Responsible for consulting customers on building road maps and
blueprints.
 Continuous learning and research on latest technologies and trends in the
technology domain.
Job Specification---
Knowledge
 Knowledge of the practical application of engineering science and technology.
 Knowledge of machines and tools, including their designs, uses, repair, and
maintenance.

45.  Knowledge of raw materials, production processes, quality control, costs
 Other techniques for maximizing the effective manufacture and distribution of
goods.
 Knowledge of design techniques, tools, and principals involved in production of
precision technical plans, blueprints, drawings, and models.
 Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
applications.
Skills
 Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
 Watching gauges, dials, or other indicators to make sure a machine is working
properly.
 Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
 Conducting tests and inspections of the services, or processes to evaluate quality
or performance.
Abilities
 The ability to see details at close range
 Listen to and understand information and ideas presented through spoken words and
sentences.
 Tell when something is wrong or is likely to go wrong. It does not involve solving the
problem, only recognizing there is a problem.
 Apply general rules to specific problems to produce answers that make sense.

46. Qualification
 BSc. in Engineering from a recognized institute.
 Cisco Certified Network Professional (Datacenter / Routing and switching/
Wireless / Security) will be given preference
 Hands on experience on the same will be an added advantage.
Job Title #6 – Head of Accounting & Finance
Job Details ---
Contract Type: Full time
Job category: Accounting/Finance
Salary: 1,20,000 to 1,50,000 /Month BDT
Job Description-
Tasks
 Responsible for Product costing, profitability analysis and bench marking
 Evaluation of Account Payable Receivable, Budget control, Cost Reduction
 Preparation of Daily, weekly, monthly and Annual Operating Budgets and
collection forecasts
 Prepare documents related to financial transaction and accounts statement on
regular basis.
 Updating the Accounts on a regular basis.

47.  Monitoring cash/ bank payment daily basis for both of the dept.
 Verify daily expenses and make sure the proper accounting entry as par
IAS/IFRS done by the assistants.
 Approvals of other accounting works such as bank reconciliation, journal entry,
supplier reconciliation, and internal control in terms of payment.
Duties
 Well documentation of all accounting and financial papers and documents of the
Company.
 Smoothing the accounting information system and real time accounting
information within the company.
 Supervise department and manage the team to ensure that work is properly
allocated and completed in a timely and accurate manner.
 Any others jobs assign by the management
Responsibilities
 Responsible for the accounting and finance function for regular operations.
 Responsible for Product costing, profitability analysis and bench marking.
Position Requirements ---
Educational Qualification
 Master degree in Accounting
 CA (knowledge Level/ Inter), CMA (1200 Marks) Partly Qualified
Experience

48.  At least 6 years
 The applicants should have experience in both the areas :Accounts, Finance
 CA partly qualified with Master's in Accounting
Knowledge
 Sound knowledge about spread sheet, i.e. Excel
 Knowledge about the latest accounting software like Intacct, NetSuite etc.
 Knowledge about English – spoken & written
 Knowledge about mathematics
 Knowledge about the latest computer technology, cheap etc.
Skills
 Active listening
 Critical Thinking
 Reading comprehension
Abilities
 To choose the right mathematics methods to solve a problem
 To listen and understand the solution of a problem orally.
 To add, subtract & do other mathematical operation very quickly.
Job Title #7 – Purchase Admin
Job Details ---
Contract Type: Full time
Job category: Administration
Salary: 30,500 to 32,500 /Month BDT

49. Job Description---
Tasks
 Represent company with the negotiations and the deals with the optical fiber
suppliers
 Engagement of buying, selling, distribution of the devices, cable and other
accessories.
 Interview & hire staff, train & oversee them
 Prepare & purchase requisitions and purchase orders from suppliers and vendors
 Up to date stock entry & stock out, product reference update & preparing purchase
policy.
Duties
 Ensure the materials are bought at the most competitive price and delivered on
time for production.
 Purchase credit arrangement, payment management.
 Coordinate, supervise and evaluate all procurement activities consulting with the
management
 To finalize Procurement Plan within estimated time frame
Responsibilities
 Applying ISO process mapping to the purchase department.
 Maintain smooth supply, delivery system for the group.
 Foster close working relationships with associated departments, Sales &
Marketing, Factory etc.
 Ensuring on time delivery of all materials as per the production plan

50. Job Specifications---
Knowledge
 Strategic planning , resource allocation , HRM basics, leadership , productions
and co-ordinations
 English language, proper grammar, written & oral
 Current situation, political, economic, current law on export-import and
government.
 Mathematics knowledge like algebra, arithmetic etc.
Skills
 Co-ordination within the operations and HR department.
 Active listening and understanding the situations
 Critical thinking on crucial matters
Abilities
 Oral clarity in speech
 Good oral expression in the meetings
 Quality writing and vocabulary in letters
Qualification
 Graduation in any discipline
Experience
 Required in the field of procurement, purchase, manufacturing etc.

51. Job Title #8 – Head of Sales & Marketing
Job Details ---
Contract Type: Full time
Job category: Sales/Marketing
Salary: 80,000 to 90,000 /Month BDT
Job Description---
Tasks
 Identify, evaluate and develop marketing strategy, market characteristics, cost and
status
 Resolve customer compliance about service through meetings
 Approve compile lists about service package offerings
 Develop pricing strategies, firm objectives and customer satisfaction
Duties
 Work with senior executives and lead end-to-end strategy formulation, annual business
plans, marketing & sales strategy and execution.
 Lead the customer development initiatives, along with route to market strategy and
distribution design.
 Lead end-to-end innovation cycle & planning.

52.  Overall supervision of regular operation of the company and carrying out all development
works as desired by management.
Responsibilities
 Monitor and evaluate pricing of competitors and take necessary action
 Identify market opportunities & forecast business ventures
 Ensure delivery of annual business and financial goals and targets.
Job Specifications---
Knowledge
 All the important basics about sales and marketing, promotion policies and sales
technique, sales policy etc.
 Customer communications and personal service
 Administration handling and management
 English language and fluency
Skills
 Active learning, active listening
 Critical thinking
 Good speaker
 Skilled in mathematics
Abilities
 Oral Expression
 Oral Comprehension

53.  Written Expression
 Ability to apply general rules into specific problems
Educational Qualification
 Post Graduate qualification (Minimum business graduate)
 MBA is more preferable from a reputed recognized national/ international institution.
Experience
 Minimum 15 years
Job Title #9 – Technical Support Engineer (In Charge)
Job Details ---
Contract Type: Full time
Job category: Engineering
Salary: 55,000 to 60,000/Month BDT
Job Descriptions---
Tasks
 Diagnose, test and analyze electrical components, inventory and
devices
 Review and approve engineering plans
 Calculate design specifications and cost
Duties

54.  Interacting supply flow and system computing
 Making decisions and solving problems at once in the operations
 Documenting and recording information about bandwidth and error management
Responsibilities
 Preventive maintenance/repairing schedule covering all services areas
 Responsible for the overall maintenance of the factory for any electrical issues
including sub-station as well as Factory.
Job Specifications---
Knowledge
 Knowledge of the applications of engineering and technology, operations under
minimum time provided
 Effective designing approaches
 Good command in English & Math
Skills
 Critical Thinking
 Active Listening
 Problem solving on stage
Abilities
 Problem sensitivity and reactiveness towards solutions

55.  Near vision about a problem from a close range
 Information allocation towards a problem or operations.
Educational Qualification
 BSc in CSE/Electrical Engineering from any reputed university.
Experience
 5-8 years
Job Title #10 – Head of the Operations & HR
Job Details ---
Contract Type: Full time
Job category: Management
Salary: 1,55,000 to 1,60,000/Month BDT
Job Descriptions---
Tusks
 Serve as link between management and employees
 Analyses and modify compensation and benefit policies
 Advise managers about policies or EEO

56.  Handle discriminations and complaints
Duties
 Negotiate labor dispute
 Resolve problems with labor unions
 Administrate compensations and benefit programs
Responsibilities
 To handle and represent the company in all legal matters; Legal case; Credit & recovery;
outside disturbances & threatening etc.
 Assist in resolving any employee grievance / stress in a proactive manners
 Be proactive and self-motivated to identify/asses and ensure all safety measures pertinent
to fire hazard, employee first aid facility, structural safety of the establishments, overall
security of company.
Job Specification---
Knowledge
 All the necessary steps of an HR planning, from recruitment to
performance appraisal
 Knowledge and experience to handle administrations and management
 Latest update and situations on law, governments and policies etc.
Skills
 Active listening from the employees

57.  Social concern and perspective into the activities
 Fairness and human quality to understand psychological condition of an
employee
 Good speaking and presentation skills
Abilities
 To understand and solve problems by listening
 To communicate problems through writing
 To identify and participate of the speech of the other person
Qualifications
Graduate degree in any discipline from Reputed University.
PGD-HRM and LLB degree will be added additional value.
Retired officers from Bangladesh Arms Force also get preference.
Experience
 8 to 12 years
 The applicants should have experience in the following area(s):
General HR, Factory HR Administration, Legal Compliance/Code of
Conduct experience.
Compensations For Employees
1. Salaries-

58.  Includes basic payment
 Company has the increment system of 7.5% of the basic salaries
over the years starting after 2years.
 Also for the allowance for the overtime after 8hours/day the
company must pay double wages for the overtime works
according to the labor law.
2. Bonuses-
 Company has 3 bonuses for vacation, 2 religious occasions and
1st day of Bangla New Year.
 Employee has the freedom to choose any 2 among them.
 The bonus amount will be just equal to the actual salary.
3. Commission Payment-
 Specially meant for the department of sales and marketing
 Given based on the sales of bundle product or newly introduced
packages.
 Also meant for other department in completion of accomplishing
the targets and goals.
4. Company Private Cars-
 Given only to a top line manager.
 Also can be given to a middle level manager if its needed for an
important work, i.e. Project work far from the office.
 Given to women for safety and also if the woman’s work has
proper significance and the outcome surpasses the expanse of
transportation by a long way.
5. Pension Plans-
 Completely controlled by the employers (dept. heads)
 Consisting both employees and employers contribution (5% each)

59.  Employers hold the right to change terms and conditions and
contribution rate.
6. Profit Sharing Plans –
 Department wise profit sharing plan
 Run by compensation to compensation method of profit sharing.
 Based on the annual earnings of the employees.
 Opportunities for investing money on sharing profit.
7. Medical Insurance-
 Follows the triple protection mechanism
 Employee’s health – care & lifestyle manual.
 Finance – discounts, unexpected costs, pharmacy charge and
doctor’s appointment special card.
Incentive Plans for the Employees –
The company specifically applies the employee incentive program, the employees
performance is marked as the standards for providing incentive plans for
particular employees. As BIPSA believes about reduced turnover and switching
rate for the employees and creating more loyal and trustworthy candidates for the
future leadership and company running process this plan is a perfect match for
BIPSA.
Elements of incentive plans are given below-
1. Cash Incentives –
 Pay per performance for short term achievements for the employees,
 Example- Success rate over sales, surpassing previous months sales etc.
2. Non-Cash Incentives –
 Flexible working hours for the younger and new entrance of the
companies

60.  Own designed working hour allocation, example 10 hours in 4 days or 8
hours 5days a week.
 Work training and free method learning process.
 Free health checkups after 3months or 6 months.
3. Credit cards/certifications –
 Providing credit cards for purchase
 Retailers card for a particular brand.
4. Travel Tours and Packages –
 Once/twice a year with transportation and hotel cost
 Given on the base of performance and other criteria
 Also the travel expense for the occasional periods
 Business class seats for the top level managers for foreign travel
5. Experiential Incentives-
 Providing experiences to the employees about different entertaining and
motivational events
 Employee motivational lunch/dinner with the dept. head or the project
manager
 Sport function, i.e. Cricket match event or companies own sport
tournament every year.
 Theme park ticket every 4/6 months based on performance.
 Free entry into a cultural program or function with company pass.
Company Benefits For Employees-
Company benefits for employees has to be from a broad range as the company
involves various kinds of works and benefits therefore has to be provided in every
single working activities.
1. Internet & Wi-Fi Usage-
 Free internet and data packages for the employees
 Special plan of internet service and mobile internet

61.  Discount or cheap price rate for internet providing devices like
modems & routers
 Free of cost for installing broadband line connections
2. Paid Leave –
 Due to any unavoidable circumstances
 Included with maternity leave, up to 6 months
 Due to surgery, foreign country travelling and other challenging
situations
3. Fringe Benefits –
 Permitted for the whole bunch of employees under one department
 Educational assistance for courses like MBA, LLB, MS & others
 Child care system for single mothers or children with both working
parents.
 Cafeteria payment and discounts
 Personal use of an company owned vehicle.
Perks Benefit Systems For Employees
1. Lunch/Dinner arrangement –
 Any one meal provided according to employees working hours
 Meal is served according to the flexible hours, overtime period, even if the
employee works on midnight etc.
2. Unlimited Refreshments –
 Tea/coffee arranged near the office refreshment center
 Also applicable for summer beverage refreshments
 Fruits and liquid foods facility

62. 3. Employee Transportation –
 Companies own transportation for day to day office activity.
 Emergency transportation fare up to 1000tk/month
 Uber free member ship for any middle/top level manager
4. Company Functions and Programs-
 Free allowance up to 5 members of the employee’s family
 Full family invited to any outdoor programs
 Company annual night is held every year, buffet dinner for everyone.
5. Telecom Bills-
 Monthly 650 taka recharge
 T&T free bill payment up to 200tk
Reporting
BIPSA promotes frequent communication between staff in order to have a better understanding
of each other’s duties and clear understanding of tasks. However it also wants to maintain a
systematic chain of command with multiple departments while each having a unique outlook so
that employees have a clear understanding of their tasks and responsibilities. That is why formal
communication is only limited to one’s supervisor and inter-departmental communication is to
be done through heads of each department. Department heads are encouraged to bring the sub-
divisions that work under them to work together to form a synergy.
Operations and HR:
There are two subordinate officers to the Head of Operations Human Resource manager, regional
manager and the Purchase and planning manager. The regional manager job is to maintain staff,
recruit staff and run the HR department of the organization. All sorts of employee complaints are

63. filed to him. He will have an assistant to run the operations of the department and a legal
consultant to guide him into creating and implementing the HR activities in accordance to labor
laws.
The purchase and planning administrator’s job is to plan the purchase of equipment and other
tools necessary for the running of the firm. He then makes purchases of the necessary equipment
with the budget he has been entrusted with or files in a report to the Head of Operations and HR
if the current budget is not adequate with his plans, who then discusses the matter with the
Accounting and finance department.
Accounting and Finance:
The Head of Accounts and Finance has 2 divisions under his control with each having designated
managers, the financial manager and accounts manager. The accounts manager is responsible for
keeping systematic report of the daily transactions that occur in accordance to international
standards. He has an accounts assistant who keeps record of the micro-transactions that occur too
frequently and oversees the assistants work.
The Finance department is responsible for reviewing financial reports, forecasting finances and
creating their reports, conducting market analysis and creating possible financial strategies for
the firm. Since the automation of data has happened, the financial manager has an assistant to
collect data for him and assist him in his work the way he sees fit.
Frequent communication between Finance and Accounts department takes place due to both of
them being closely associated with each other and therefore the Head of Accounts and Finance
takes in hands in approach for his departments, frequently holding joint meeting and strategy
discussions between the two divisions.
Technical Department:
The job of the technical department is to provide customer support to equipment. The head of the
department has 2 divisions under his control. The technical support (non-wireless or cable) and

64. the wireless/Wi-Fi divisions. Each has its own engineer (who acts as a division head) along with
an assistant engineer to help them with their work. The department head receives complaints
from customers and upon learning about the type of complaint he sends the desired division to
fix the problem. As the job is not possible for a single man to perform, the assistant engineers
accompany the division engineers to their jobs.
Sales and Marketing:
Head of Sales and Marketing department is responsible for setting sales goals and marketing the
product to the customers. He has a sales manager to oversee the sales and distribution and
monitor to sales assistants, provide them with guidance and see the set goals of sales has been
met. He develops strategy for meeting sales goals and communicates directly with both his head
of department and assistants to implement and discuss strategies.
The marketing division is represented by a Customer Care Manager as BIPSA believes that
having greater relations with customers is a form of marketing itself. This manager is responsible
for collecting complaints from customers, speaking to them and understanding their needs and
demands to draw out a marketing strategy to promote goods to them. Although he has no
subordinates, he still has direct communication between his direct supervisor that is the head of
the Sales and Marketing department.
Locations & Others

65. Operations and HR:
The whole of Operations and HR department has the whole of 2nd floor assigned to itself. The
assistant to Regional Admin will be assigned right outside his door near the entrance to the floor.
In this way he can notify his supervisor of anyone who came for him and take in complaints.
Legal consultant will be assigned a room for himself next to the Regional Admin. Purchase and
planning manager would be assigned a room of his own far away from the rest to maintain
privacy and the Head of the whole department will be assigned a room to the executive floor.
The floor also has a storage room where all equipment purchased or not used are kept. The
equipment room is on the other side of all rooms assigned to operations.
Accounting and Finance:
This department also has a floor to itself and will have the 3rd floor to themselves. The head of
the department will be present in the floor as he needs to make sure all his divisions work
together. Therefore he will have a room in-between the Financial Manager’s and Accounts
Manager with door access to both of them. Both Finance and Accounts Managers will have their
assistants in their room, with their desks on the other side of the room. This floor also has a
general meeting room for holding general meetings within this department.
Technical Department:
The whole of 4th floor belongs to this department. Aside from the head of the department, the
others do not have an assigned floor but operate from a large common room. Both technical
support will have their assistants’ desks near them for easier communication. Floor also consists
equipment room where equipment needed by this department is kept.

66. Sales and Marketing
The Sales and Marketing Department takes the whole of the first floor. The Customer Care
Manager takes the reception that is right opposite to the entrance door to have better contact with
customers. The floor consists of a waiting are and an area for customers’ right of reception and
on the far left another room for the Sales manager and his assistants. Assistants are assigned their
own desks and sit on opposite of the Sales manager. The Head of the department is assigned a
room in the Executive floor.
Executive Floor:
The Executive floor is the 5th floor and offices the Sales and Marketing Head along with
Operations and HR Head. The operations and HR Head’s room is sited further from the others
due to him being in touch with supervisors of other departments and deals with appeal process
for grievances. His room is followed by the Sales and Marketing Head’s room and a large
Conference room that is used by the Heads of departments with their meeting with the President
and with business partners. On the far side of the Conference room is the President’s office.