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Internal Communication training with DISC
- 1. Internal Communication An introductionto DISC IFMSA’s TOM0 August 2015 Miguel Cabral
- 2. www.manager-tools.com All this andmore at: “One good thief is worth ten good scholars” Randy Paush
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- 6. Behaviours 1. Physical 2. Vocal(tone, pitch, speed, volume) 3. Verbal (words)
- 7. • Eneagram • NedHerrmann model - Right/left brain (Sperry) - Cortical/limbic (MacLean) Profiling tools
- 8. Profiling tools • StrengthsFinder • DiSC
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- 10. Move accordingly: 1. Areyou task or people focused? (your right or left) 2. Are you reserved or assertive? (down or up) 3. Do you tend to smile? (No – R; Yes - L) 4. Do you tend to interrupt people? (No – D; Yes - U) 5. Do you talk softly? (Yes – D; No - U) 6. Do you use more “I think” or “I feel”? (R or L) 7. Do you use big gestures? (Yes – U; No - D) 8. Do you tend to be direct or to chat? (R or L) 9. Do you use eye contact? (Yes – U; No – D)
- 11. What does yourgroup like? 1. What kind of conditions do you need to work / How do you like to work? (working groups / individual / croweded place / quite, etc) 2. What kind of communication do you prefer? (detailed / soundbites / data based / opinions / short / long email / face to face/ phone / video, etc) 3. What motivates you?
- 12. Each group isa Behaviour Trend Dominance Influence Conscientious Steadiness PeopleTask Reserved Assertive
- 13. DiSC profiles • Dominance– Achieves success by taking decisive actions towards their goal • Influence – Achieves success by persuading others to work with them towards the goal • Steadiness: Works with others as part of a team to achieve success • Conscientious – Works within rules and procedures to ensure success
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- 15. Dominance • Strengths: • Comfortablein a leadership role • Problem solver • Can make tough decisions • Not afraid to confront issues • Sees change as a challenge • Stays focused on the mission
- 16. Dominance • Limitations (othersmay see): • Intimidating • Insensitive • Brusque • Impatient • Intolerant • Unapproachable • Example: Margaret Thatcher
- 17. Influence • Strengths: • Alwaysavailable for others • Inspiring to be around • Spreads positive attitude • Praises others
- 18. Influence • Limitations (othersmay see): • Tasks fall through the cracks • Projects don’t get finished • Lack organization • Example: Bill Clinton
- 19. Steadiness • Strengths: • Goodteam player • Empathetic to others’ needs • Methodical • Good listener • Easy to get along with • Appreciative of others • praises
- 20. Steadiness • Limitations (othersmay see): • Indecisive • Indirect • Resistant to change • Sometimes worn down by others’ problems • Example: Mother Teresa
- 21. Conscientious • Strengths: • Thorough •Follows standards accurately • Conscientious • Diplomatic • Accurate • Fair (because following the rules does that
- 22. Conscientious • Limitations (othersmay see): • Overly concerned with perfection • Aloof • Delay decisions • Want more data • “fussy about minor issues” • Example: Bill Gates
- 23. Why use it inIFMSA?
- 24. Manager Tools’ Management •Results • Retention (recruitment)
- 25. Manager Tools Trinity •Knows and has relationships with the team • Talks about Improvement of performance of individual members • Makes individual directs grow in skills • (Distributes work down)
- 26. Gestor Manager Tools •1on1 • Feedback • Coaching • (Delegation)
- 27. Also good forMedicine Dominance Influence Conscientious Steadiness PeopleTask Reserved Assertive
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