Presentation used for an International Federation of Medical Students' Associations (IFMSA) training on Internal Communication for teams using the DISC model.

1. Internal Communication
An introduction to DISC
IFMSA’s TOM0 August 2015
Miguel Cabral

2. www.manager-tools.com
All this and more at:
“One good thief is worth ten
good scholars”
Randy Paush

3. Some
basics

4. Communication
Context and environment

5. Behaviour Vs interpretation

6. Behaviours
1. Physical
2. Vocal (tone, pitch, speed, volume)
3. Verbal (words)

7. • Eneagram
• Ned Herrmann model
- Right/left brain (Sperry)
- Cortical/limbic (MacLean)
Profiling tools

8. Profiling tools
• Strengths Finder
• DiSC

9. DiSC

10. Move accordingly:
1. Are you task or people focused? (your right or left)
2. Are you reserved or assertive? (down or up)
3. Do you tend to smile? (No – R; Yes - L)
4. Do you tend to interrupt people? (No – D; Yes - U)
5. Do you talk softly? (Yes – D; No - U)
6. Do you use more “I think” or “I feel”? (R or L)
7. Do you use big gestures? (Yes – U; No - D)
8. Do you tend to be direct or to chat? (R or L)
9. Do you use eye contact? (Yes – U; No – D)

11. What does your group like?
1. What kind of conditions do you need to work /
How do you like to work? (working groups /
individual / croweded place / quite, etc)
2. What kind of communication do you prefer?
(detailed / soundbites / data based / opinions /
short / long email / face to face/ phone / video,
etc)
3. What motivates you?

12. Each group is a Behaviour Trend
Dominance Influence
Conscientious Steadiness
PeopleTask
Reserved
Assertive

13. DiSC profiles
• Dominance – Achieves success by taking decisive
actions towards their goal
• Influence – Achieves success by persuading
others to work with them towards the goal
• Steadiness: Works with others as part of a team to
achieve success
• Conscientious – Works within rules and
procedures to ensure success

14. DiSC profiles

15. Dominance
• Strengths:
• Comfortable in a leadership role
• Problem solver
• Can make tough decisions
• Not afraid to confront issues
• Sees change as a challenge
• Stays focused on the mission

16. Dominance
• Limitations (others may see):
• Intimidating
• Insensitive
• Brusque
• Impatient
• Intolerant
• Unapproachable
• Example: Margaret Thatcher

17. Influence
• Strengths:
• Always available for others
• Inspiring to be around
• Spreads positive attitude
• Praises others

18. Influence
• Limitations (others may see):
• Tasks fall through the cracks
• Projects don’t get finished
• Lack organization
• Example: Bill Clinton

19. Steadiness
• Strengths:
• Good team player
• Empathetic to others’ needs
• Methodical
• Good listener
• Easy to get along with
• Appreciative of others
• praises

20. Steadiness
• Limitations (others may see):
• Indecisive
• Indirect
• Resistant to change
• Sometimes worn down by
others’ problems
• Example: Mother Teresa

21. Conscientious
• Strengths:
• Thorough
• Follows standards accurately
• Conscientious
• Diplomatic
• Accurate
• Fair (because following the rules does that

22. Conscientious
• Limitations (others may see):
• Overly concerned with perfection
• Aloof
• Delay decisions
• Want more data
• “fussy about minor issues”
• Example: Bill Gates

23. Why use it
in IFMSA?

24. Manager Tools’ Management
• Results
• Retention (recruitment)

25. Manager Tools Trinity
• Knows and has relationships with the team
• Talks about Improvement of performance of
individual members
• Makes individual directs grow in skills
• (Distributes work down)

26. Gestor Manager Tools
• 1on1
• Feedback
• Coaching
• (Delegation)

27. Also good for Medicine
Dominance Influence
Conscientious Steadiness
PeopleTask
Reserved
Assertive

28. miguelcabralpinho@gmail.com
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