When it comes to communicating with a system, Cognitive Experience is believed to be a competitive necessity and basic expectation for Connected Enterprise. Intelligent in hundreds of business scenarios, knowledgeable in dozens of lines of business, voice-enabled, speaking any language, pluggable into any channel and offered ready-to-be-used – Intelligent Decision Dimensions developed by Skybuffer is more than an AI solution, it is a transformation-based service that handles the organization’s challenges and extends employees’ and business partners’ capabilities.
SAP Add-on: Intelligent Decision Dimensions (official SAP certified add-on name from Skybuffer)
Package: Action Cards, Conversational Actions (SAP Conversational AI Platform Pack)
Version: 3.2
Skybuffer IDD solution helps to humanize, extend and facilitate IT landscape accessibility for business partners, customers and employees from any edge, in any language, via digital and even voice-enabled communication channels allowing seamless targeted on-demand human guidance step in and out the conversation flow.
User-centric experience based on SAP Conversational AI real-time recommendations and predicted outcomes, instantly execute actions in the backend system combined with complex decisions made by human experts involved on-demand to reinforce cognitive skills.
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to speak your mind in an open forum in which to share your thoughts and input about our solutions and be heard. Ariba Solutions Management will share a brief roadmap and innovation overview, but then the floor is all yours. We value your feedback and look forward to hearing what’s on your mind.
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to speak your mind in an open forum in which to share your thoughts and input about our solutions and be heard. Ariba Solutions Management will share a brief roadmap and innovation overview, but then the floor is all yours. We value your feedback and look forward to hearing what’s on your mind.
How to Improve Customer Lifetime Value (CLV) using SAP Billing (BRIM/Hybris B...Ashish Saxena
Customer Lifetime Value (CLV) is one of the critical metrics that contribute to recurring revenue cycle, especially in today’s customer-centric ecosystem.
What is CLV? It represents the estimated value of a customer during the whole business relationship time. To maximize CLV, companies need to focus on increasing customer retention and customer experience. This will result in recurring revenue and make your company profitable.
So how do the leading companies across different verticals maximize Customer Lifetime Value? How do they personalize services and pricing to increase customer retention and customer experience?
Watch our recorded one-hour webinar (https://bit.ly/2OXVKDy), It will take you through the steps that you can take and maximize customer lifetime value by using highly-automated billing and revenue management solutions.
SAP-Skybuffer webinar :: Transforming IT Landscape into Intelligent Enterpris...Tatiana Kojar
On March 18, 2020 Skybuffer held a webinar jointly with SAP showing the way IT landscapes can be transformed into Intelligent Enterprise with SAP Conversational AI platform and Skybuffer unique AI content built on top of it. 400+ business scenarios, embedded into any number of backend systems, speaking any language, patched into any communcation channel and executing smart actions 24/7/365 both autonomously and involving targeted human expertise on demand to reinforce cognitive automation skills - Skybuffer's cognitive solution is more than an AI solution, it is a transformation-based service that handles the organization’s challenges and extend employees’ and business partners’ capabilities.
Intelligent Decision Dimensions SAP certified Add-onTatiana Kojar
Skybuffer Add-on officially certified by SAP Integration and Certification Center. Our solution empowers business users with Intelligent Decision Dimensions to capture their actions in SAP from the edge where they are. The solution comprises two major integrated parts: action cards and conversational actions
(iig) inc. has been an industry leader in providing erp solutions to a wide range of industries from small to medium size companies ranging from five to over one hundred users. for more than 23 years, we’ve tailored information technology systems to our clients’ needs. finding the right solution is a collaborative process and understanding the business environment is the key to making smart technology choices.
Reimagine Service Delivery using IoT and AIAshish Saxena
For many industries such as Medical devices, Industrial equipment, Manufacturing, Transportation, Utilities and many more, field service organization is key to the success of the company.
The effect of technology on field service and manufacturing cannot be underestimated, especially as new technologies like IoT, Artificial intelligence (AI) and Machine learning (ML) have proven capabilities to streamline and transform traditional workflows & service delivery models. These technologies can also enable digital transformation initiatives in field service organizations. However, companies are facing technical challenges in developing & implementing an end to end solution and understanding how they can benefit from these technologies.
In this webinar we covered:
1) Field Service Challenges
2) Key challenges in building IoT/ML/AI enabled Field service operations
3) Customer Case studies
4) Our Solution Overview
5) How you can grow revenue and optimize operations
Derek Binkley, Director of Technical Services at ARCA talked about how they leveraged the IOT/ML/AI solution to solve their service challenges. ARCA is a provider of largest selection of cash handling devices of any manufacturer in the world. They provide cash automation technologies to customers in over 50 countries and support these devices from their headquarters in North Carolina.
Skybuffer IDD solution helps to humanize, extend and facilitate IT landscape accessibility for business partners, customers and employees from any edge, in any language, via digital and even voice-enabled communication channels allowing seamless targeted on-demand human guidance step in and out the conversation flow.
User-centric experience based on SAP Conversational AI real-time recommendations and predicted outcomes, instantly execute actions in the backend system combined with complex decisions made by human experts involved on-demand to reinforce cognitive skills.
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to speak your mind in an open forum in which to share your thoughts and input about our solutions and be heard. Ariba Solutions Management will share a brief roadmap and innovation overview, but then the floor is all yours. We value your feedback and look forward to hearing what’s on your mind.
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to speak your mind in an open forum in which to share your thoughts and input about our solutions and be heard. Ariba Solutions Management will share a brief roadmap and innovation overview, but then the floor is all yours. We value your feedback and look forward to hearing what’s on your mind.
How to Improve Customer Lifetime Value (CLV) using SAP Billing (BRIM/Hybris B...Ashish Saxena
Customer Lifetime Value (CLV) is one of the critical metrics that contribute to recurring revenue cycle, especially in today’s customer-centric ecosystem.
What is CLV? It represents the estimated value of a customer during the whole business relationship time. To maximize CLV, companies need to focus on increasing customer retention and customer experience. This will result in recurring revenue and make your company profitable.
So how do the leading companies across different verticals maximize Customer Lifetime Value? How do they personalize services and pricing to increase customer retention and customer experience?
Watch our recorded one-hour webinar (https://bit.ly/2OXVKDy), It will take you through the steps that you can take and maximize customer lifetime value by using highly-automated billing and revenue management solutions.
SAP-Skybuffer webinar :: Transforming IT Landscape into Intelligent Enterpris...Tatiana Kojar
On March 18, 2020 Skybuffer held a webinar jointly with SAP showing the way IT landscapes can be transformed into Intelligent Enterprise with SAP Conversational AI platform and Skybuffer unique AI content built on top of it. 400+ business scenarios, embedded into any number of backend systems, speaking any language, patched into any communcation channel and executing smart actions 24/7/365 both autonomously and involving targeted human expertise on demand to reinforce cognitive automation skills - Skybuffer's cognitive solution is more than an AI solution, it is a transformation-based service that handles the organization’s challenges and extend employees’ and business partners’ capabilities.
Intelligent Decision Dimensions SAP certified Add-onTatiana Kojar
Skybuffer Add-on officially certified by SAP Integration and Certification Center. Our solution empowers business users with Intelligent Decision Dimensions to capture their actions in SAP from the edge where they are. The solution comprises two major integrated parts: action cards and conversational actions
(iig) inc. has been an industry leader in providing erp solutions to a wide range of industries from small to medium size companies ranging from five to over one hundred users. for more than 23 years, we’ve tailored information technology systems to our clients’ needs. finding the right solution is a collaborative process and understanding the business environment is the key to making smart technology choices.
Reimagine Service Delivery using IoT and AIAshish Saxena
For many industries such as Medical devices, Industrial equipment, Manufacturing, Transportation, Utilities and many more, field service organization is key to the success of the company.
The effect of technology on field service and manufacturing cannot be underestimated, especially as new technologies like IoT, Artificial intelligence (AI) and Machine learning (ML) have proven capabilities to streamline and transform traditional workflows & service delivery models. These technologies can also enable digital transformation initiatives in field service organizations. However, companies are facing technical challenges in developing & implementing an end to end solution and understanding how they can benefit from these technologies.
In this webinar we covered:
1) Field Service Challenges
2) Key challenges in building IoT/ML/AI enabled Field service operations
3) Customer Case studies
4) Our Solution Overview
5) How you can grow revenue and optimize operations
Derek Binkley, Director of Technical Services at ARCA talked about how they leveraged the IOT/ML/AI solution to solve their service challenges. ARCA is a provider of largest selection of cash handling devices of any manufacturer in the world. They provide cash automation technologies to customers in over 50 countries and support these devices from their headquarters in North Carolina.
Intelligent Decision Dimensions SAP certified Add-onTatiana Kojar
Skybuffer Add-on is officially certified by SAP Integration and Certification Center. Our solution empowers business users with Intelligent Decision Dimensions to capture their actions in SAP from the edge where they are. The solution comprises two major integrated parts: action cards and conversational actions
Learn how Ariba has worked diligently since early 2014 to transform the experience users have while working with our solutions. Join us to find out how your team can now be more effective and productive with our improved designs. Demonstrations featuring solutions across the Ariba product line will be conducted.
Gamut Infosystems Ltd leverages over its experience of more than two decades as a product based company. We present FARVISION, India’s leading web-based ERP solution, especially designed to serve Real Estate industry and Infrastructure domain. We have successfully proven our expertise in delivering quality ERP service to our clients and satisfying them with an eye-to-detail on functionality and usability of the software.
Starting as a small organization, Gamut Infosystems Ltd has steadily progressed over last two decades and has ascertained a niche for itself today. Our team of experts includes highly experienced and dedicated professionals, who are exceptionally competent in development, implementation, customization and providing end-to-end service for FARVISION.
Today we can boast as one of the forerunners in offering world class ERP product and service to more than two hundred clients in Real Estate and Infrastructure industry. Headquartered in Kolkata, India, Gamut Infosystems Ltd has operations in Delhi, Mumbai, Bengaluru, Chennai and other major cities of India, with overseas operations in Dubai, UAE. In the near future, we are aiming at invading more into international market with FARVISION.
http://www.farvisionerp.com/
process of buying an item in online store how it cuts across various function...Ankith kumar Darak
Product cut across the following functional lines
1)Marketing and sales (M/S)
2)Supply Chain Management (SCM)
3)Accounting and Finance (A/F)
Each of these areas is composed of many business functions which are activities specific to that functional area of operation.
*An ERP cloud allows handling updates, maintenance, user support and easy to access information across devices.
A highly powerful solutions for managing service operation handled using service partners, call centers, repair factories, field engineers etc. The solutions seamlessly integrates with ERP systems and provide high visibility to service operations team.
SAP Business One for Service & MaintenanceKevin Kuttappa
SAP Business One for Service & Maintenance is the ideal choice for companies with maintenance, repair and overhaul (MRO) operations. SAP Business One for Service & Maintenance provides essential functions for preventative and corrective maintenance, including comprehensive service orders combined with job scheduling, capacity planning and flexible invoicing.
Town Hall: Learn More About Ariba’s Strategic Investment in Services ProcurementSAP Ariba
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to learn about Ariba’s strategic investment in Services Procurement. Ariba Solutions Management will share a brief roadmap and innovation overview of what will be coming in the next few releases:
A few examples are:
• Light Industrial functionality
• Enhanced management of Consulting / SOW spend
• Enhanced Contractor Management functioning.
• Enhanced integration for SAP and OnPremise customers.
High Performance Software Solution for Construction / Contracting / Project b...sandesh mundra
This presentation is an attempt to highlight the utility of Highrise ERP software for Construction, Contracting or Project based Industries. Information regarding Industries targeted by Software, information about Data Security, network connectivity, modules offered and value added services provided is given.
Of Words, Handshakes, and Signatures: The Case for Good Contract Management.SAP Ariba
As a sourcing and procurement professional, you know it best. Good contract lifecycle management sets the tone for your relationship with your external stakeholders, be it suppliers or your customers. Yet lack of alignment between internal teams and counterparties results in exposure to vulnerabilities, savings leakages, and deterioration in relationships. This session explores the business case for investing in contracting management and the must-haves you need to build a world-class practice.
Intelligent Decision Dimensions MAY 2022 EN.pdfTatiana Kojar
We offer our holistic solution of IT landscape cognitive automation based on SAP BTP and known as Intelligent Decision Dimensions which enables direct communication to the backend in any language and channel, both in text and voice. It is a large-scale, comprehensive product comprising:
1. Chatbot to qualify, engage and retain users, to answer questions, to navigate and consult, to provide instant access to system data. Speaking over 100 languages, integrated into any communication channel and any digital core, this turnkey AI content is an enterprise-level solution comprising over 450 out-of-the-box scenarios for various industries (enterprise range of LoBs, education, banking, retail, insurance, healthcare, pharmaceuticals, etc.) - all with the goal of humanizing, expanding, and making the IT landscape more accessible for new and authorized users.
2. Hybrid Chats Operator Workplace to monitor all dialogues with AI by human operators who can step in and out at any point of time to adjust cognitive automation scenarios, provide urgent assistance where it is required of a human, or trigger the appropriate skill.
3. Analytics and reporting of any complexity level with automatic categorization of all users’ requests and logging for further analysis and finding ways to improve the cognitive automation model, permitting to analyze both artificial intelligence and human efficiency.
4. Public, private or hybrid cloud deployment options on any hyperscaler, physical or virtual server.
5. Digital core integration with certified components to facilitate access to system data and execute actions for authorized users.
6. Identity provisioning using any identity provider, global or on-premise.
7. Cloud services integration for translation, voice processing, Vision AI and other machine learning extensions
We provide our current main product named Intelligent Decision Dimensions based on the SAP Business Technologies platform. It includes out-of-the-box AI content for numerous lines of business and industries; powerful client connector enabling to communicate via a wide range of conversational channels like webchat, MS Teams, Telegram, Viber, Zoom, Facebook messenger and many others; out-of-the-box integrations into variety of backend digital systems like SAP, ServiceNow, Zendesk, Oracle, Slate and others; identity provisioning using SAML, OAuth, SSO, Azure, Google, Active Directory and so on; Hybrid Chats Operator Workplace to involve human expertise into the live chat with the AI; and many more functionalities.
Intelligent Decision Dimensions SAP certified Add-onTatiana Kojar
Skybuffer Add-on is officially certified by SAP Integration and Certification Center. Our solution empowers business users with Intelligent Decision Dimensions to capture their actions in SAP from the edge where they are. The solution comprises two major integrated parts: action cards and conversational actions
Learn how Ariba has worked diligently since early 2014 to transform the experience users have while working with our solutions. Join us to find out how your team can now be more effective and productive with our improved designs. Demonstrations featuring solutions across the Ariba product line will be conducted.
Gamut Infosystems Ltd leverages over its experience of more than two decades as a product based company. We present FARVISION, India’s leading web-based ERP solution, especially designed to serve Real Estate industry and Infrastructure domain. We have successfully proven our expertise in delivering quality ERP service to our clients and satisfying them with an eye-to-detail on functionality and usability of the software.
Starting as a small organization, Gamut Infosystems Ltd has steadily progressed over last two decades and has ascertained a niche for itself today. Our team of experts includes highly experienced and dedicated professionals, who are exceptionally competent in development, implementation, customization and providing end-to-end service for FARVISION.
Today we can boast as one of the forerunners in offering world class ERP product and service to more than two hundred clients in Real Estate and Infrastructure industry. Headquartered in Kolkata, India, Gamut Infosystems Ltd has operations in Delhi, Mumbai, Bengaluru, Chennai and other major cities of India, with overseas operations in Dubai, UAE. In the near future, we are aiming at invading more into international market with FARVISION.
http://www.farvisionerp.com/
process of buying an item in online store how it cuts across various function...Ankith kumar Darak
Product cut across the following functional lines
1)Marketing and sales (M/S)
2)Supply Chain Management (SCM)
3)Accounting and Finance (A/F)
Each of these areas is composed of many business functions which are activities specific to that functional area of operation.
*An ERP cloud allows handling updates, maintenance, user support and easy to access information across devices.
A highly powerful solutions for managing service operation handled using service partners, call centers, repair factories, field engineers etc. The solutions seamlessly integrates with ERP systems and provide high visibility to service operations team.
SAP Business One for Service & MaintenanceKevin Kuttappa
SAP Business One for Service & Maintenance is the ideal choice for companies with maintenance, repair and overhaul (MRO) operations. SAP Business One for Service & Maintenance provides essential functions for preventative and corrective maintenance, including comprehensive service orders combined with job scheduling, capacity planning and flexible invoicing.
Town Hall: Learn More About Ariba’s Strategic Investment in Services ProcurementSAP Ariba
Ariba Solution Town Halls were introduced at last year's Ariba LIVE and the feedback was to bring them back again for Ariba LIVE 2013! This is your chance to learn about Ariba’s strategic investment in Services Procurement. Ariba Solutions Management will share a brief roadmap and innovation overview of what will be coming in the next few releases:
A few examples are:
• Light Industrial functionality
• Enhanced management of Consulting / SOW spend
• Enhanced Contractor Management functioning.
• Enhanced integration for SAP and OnPremise customers.
High Performance Software Solution for Construction / Contracting / Project b...sandesh mundra
This presentation is an attempt to highlight the utility of Highrise ERP software for Construction, Contracting or Project based Industries. Information regarding Industries targeted by Software, information about Data Security, network connectivity, modules offered and value added services provided is given.
Of Words, Handshakes, and Signatures: The Case for Good Contract Management.SAP Ariba
As a sourcing and procurement professional, you know it best. Good contract lifecycle management sets the tone for your relationship with your external stakeholders, be it suppliers or your customers. Yet lack of alignment between internal teams and counterparties results in exposure to vulnerabilities, savings leakages, and deterioration in relationships. This session explores the business case for investing in contracting management and the must-haves you need to build a world-class practice.
Intelligent Decision Dimensions MAY 2022 EN.pdfTatiana Kojar
We offer our holistic solution of IT landscape cognitive automation based on SAP BTP and known as Intelligent Decision Dimensions which enables direct communication to the backend in any language and channel, both in text and voice. It is a large-scale, comprehensive product comprising:
1. Chatbot to qualify, engage and retain users, to answer questions, to navigate and consult, to provide instant access to system data. Speaking over 100 languages, integrated into any communication channel and any digital core, this turnkey AI content is an enterprise-level solution comprising over 450 out-of-the-box scenarios for various industries (enterprise range of LoBs, education, banking, retail, insurance, healthcare, pharmaceuticals, etc.) - all with the goal of humanizing, expanding, and making the IT landscape more accessible for new and authorized users.
2. Hybrid Chats Operator Workplace to monitor all dialogues with AI by human operators who can step in and out at any point of time to adjust cognitive automation scenarios, provide urgent assistance where it is required of a human, or trigger the appropriate skill.
3. Analytics and reporting of any complexity level with automatic categorization of all users’ requests and logging for further analysis and finding ways to improve the cognitive automation model, permitting to analyze both artificial intelligence and human efficiency.
4. Public, private or hybrid cloud deployment options on any hyperscaler, physical or virtual server.
5. Digital core integration with certified components to facilitate access to system data and execute actions for authorized users.
6. Identity provisioning using any identity provider, global or on-premise.
7. Cloud services integration for translation, voice processing, Vision AI and other machine learning extensions
We provide our current main product named Intelligent Decision Dimensions based on the SAP Business Technologies platform. It includes out-of-the-box AI content for numerous lines of business and industries; powerful client connector enabling to communicate via a wide range of conversational channels like webchat, MS Teams, Telegram, Viber, Zoom, Facebook messenger and many others; out-of-the-box integrations into variety of backend digital systems like SAP, ServiceNow, Zendesk, Oracle, Slate and others; identity provisioning using SAML, OAuth, SSO, Azure, Google, Active Directory and so on; Hybrid Chats Operator Workplace to involve human expertise into the live chat with the AI; and many more functionalities.
Intelligent Decision Dimensions February 2022TatianaKojar1
We provide our current main product named Intelligent Decision Dimensions based on the SAP Business Technologies platform. It includes out-of-the-box AI content for numerous lines of business and industries; powerful client connector enabling to communicate via a wide range of conversational channels like webchat, MS Teams, Telegram, Viber, Zoom, Facebook messenger and many others; out-of-the-box integrations into variety of backend digital systems like SAP, ServiceNow, Zendesk, Oracle, Slate and others; identity provisioning using SAML, OAuth, SSO, Azure, Google, Active Directory and so on; Hybrid Chats Operator Workplace to involve human expertise into the live chat with the AI; and many more functionalities.
We explore new techniques for selecting and tracking value-driven KPIs. The ResultsPositive team has years of experience building custom dashboards that emphasize and leverage key business metrics. These “business value dashboard” solutions can solve pressing visibility and workflow challenges, illuminating new opportunities for improvement. Enable informed decision making with unfettered insight and visualization into your ongoing business processes. By using the data you’ve already collected, you can create a more productive pipeline. In this webinar we will be presenting:
Overview of how business value dashboards consolidate and surface key metrics.
Customer Examples of successfully implemented dashboards:
Large Utility Corporation – Network and Distribution Dashboard
One of America’s largest food companies and leading distributors – Realtime distribution center status
ResultsPositive’s BVD-specific offerings and best practices.
Intelligent Decision Dimensions: Comprehensive System to Cognitively Automate...Tatiana Kojar
Others offer bots, live chats, apps. We offer a holistic system to completely automate your business processes – a business tool for customers and employees that really works.
SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)Tatiana Kojar
Conversational Actions are a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.
Enabling Digital Transformation in the Retail IndustryIsha Shah
The retail industry is witnessing significant changes in the business environment with shrinking margins, demanding customers and intense competition. Customers have a plethora of choices and hence loyalty cannot be assumed. Adding to this complexity are E-Commerce platforms that aim to understand the customer and provide a personalized end-to-end shopping experience. Clearly, retailers need to capitalize on technology to attract and retain customers and grow revenues. Hence the need for E-Commerce platforms that aim to understand the customer and provide a personalized and end-to-end shopping experience. A Wide range of assets are required to provide the seamless customer experience.
Skybuffer Intelligent Decision Dimensions March 2022 Tatiana Kojar
We provide our current main product named Intelligent Decision Dimensions based on the SAP Business Technologies platform. It includes out-of-the-box AI content for numerous lines of business and industries; powerful client connector enabling to communicate via a wide range of conversational channels like webchat, MS Teams, Telegram, Viber, Zoom, Facebook messenger and many others; out-of-the-box integrations into variety of backend digital systems like SAP, ServiceNow, Zendesk, Oracle, Slate and others; identity provisioning using SAML, OAuth, SSO, Azure, Google, Active Directory and so on; Hybrid Chats Operator Workplace to involve human expertise into the live chat with the AI; and many more functionalities.
Catch the Wave: SAP Event-Driven and Data Streaming for the Intelligence Ente...confluent
In our exclusive webinar, you'll learn why event-driven architecture is the key to unlocking cost efficiency, operational effectiveness, and profitability. Gain insights on how this approach differs from API-driven methods and why it's essential for your organization's success.
Kloudrac as a Salesforce development company helps various companies to plan, design and implementation of complete Salesforce oriented business solutions. We at kloudrac understand your business requirement and customer experience.
To know more visit: - https://kloudrac.com/
apidays LIVE Paris - Practical API strategy with APIOps Cycles by Marjukka Ni...apidays
apidays LIVE Paris - Responding to the New Normal with APIs for Business, People and Society
December 8, 9 & 10, 2020
Practical API strategy with APIOps Cycles
Marjukka Niinioja, Founding Partner of Osaango
Pletra Technology is one of the leading Salesforce consulting company with experience and expertise to drive Salesforce-powered digital transformation for your enterprise. Our consultants can help clients leverage the Salesforce platform effectively to innovate and create value from customer operations.
Intelligent Automation in Accounting and Finance with IMA Queens College Stud...Diana Gray, MBA
Learn and discover how RPA and AI can change the work we do in Accounting and Finance for the better. In this session we will cover the following:
How does RPA impact accounting?
How does AI augment, and play a vital role?
How can I develop the skill sets to be relevant in the future?
Speakers:
Alp Uguray, MVP, Ashling Partners
Sharon Palawandram, Machine Learning Consultant Ashling Partners
Providing SAP customers with SAP BTP based tool to self-evaluate SAP landscape usage, optimize existing and simulate future SAP user license requirements by calculating a reliable number of Full Use Equivalents (FUEs).
We address three main scenarios for reliable self-assessment and monitoring of your SAP landscape in terms of SAP S/4HANA Enterprise Management Users, or Full Use Equivalents requirements.
𝐔𝐬𝐞 𝐂𝐚𝐬𝐞 #1 | 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐋𝐚𝐧𝐝𝐬𝐜𝐚𝐩𝐞 𝐄𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐅𝐮𝐥𝐥 𝐔𝐬𝐞 𝐄𝐪𝐮𝐢𝐯𝐚𝐥𝐞𝐧𝐭𝐬 (𝐅𝐔𝐄𝐬)
A key element of moving towards SAP S/4HANA Enterprise Management is understanding how legacy SAP ECC On-Premise Named User Licenses (NUL) are converted to SAP S/4HANA Enterprise Management Users, or Full Use Equivalent requirements.
For an SAP system, or consolidation of SAP systems, you can see Full Use Equivalents and estimated costs according to your regional SAP Price List.
𝐔𝐬𝐞 𝐂𝐚𝐬𝐞 #2 | “𝐖𝐡𝐚𝐭 𝐈𝐟” 𝐒𝐜𝐞𝐧𝐚𝐫𝐢𝐨𝐬 𝐌𝐨𝐝𝐞𝐥𝐢𝐧𝐠
Self-assessment of FUE requirements provides enhanced clarity and helps to model different “what if” scenarios via adjustment of SAP Roles, SAP Roles assignment and SAP User responsibilities in the landscape.
Now you can make fast and reliable budget assessment of your implementation project impact on SAP software use.
𝐔𝐬𝐞 𝐂𝐚𝐬𝐞 #3 | 𝐅𝐮𝐥𝐥 𝐔𝐬𝐞 𝐄𝐪𝐮𝐢𝐯𝐚𝐥𝐞𝐧𝐭𝐬 (𝐅𝐔𝐄𝐬) 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠
As soon as you optimize your SAP landscape Full Use Equivalents, you can keep monitoring Full Use Equivalents trends and get notifications on use increase, so that you could understand what leads to the increase and whether there’s been planned authorization adjustment.
Continuous evaluation of FUE requirements provide licensing transparency, predictability, and simplicity.
Intelligent Decision Dimensions for Banking in English and AzerbaijaniTatiana Kojar
Summary of the value propositions of Skybuffer product:
1. Comprehensive system including not only a chatbot (artificial intelligence based on SAP Conversational AI platform of the enterprise level), but also the operator workplace (human intelligence based on SAP Solution Manager ITSM) and reporting (based on SAP BI).
2. Full cognitive automation of your landscape as the AI part is not a primitive “tree” chatbot, but a truly intelligent assistant based on SAP Technology Platform, capable to serve the needs of customers, employees and business partners – turnkey content comprising over 400 predeveloped scenarios in all SAP LoBs and different industries, easy to use and customize.
3. Integration into any backend, both SAP and non-SAP
4. Integration into any communication channel – messengers, corporate portals, web, what not
5. Over 100 languages supported – the chatbot speaks the language of the user
6. 80% of automation of handling all the requests within first 6 months of productive exploitation of the solution
7. 25% increase of the efficiency of employees
8. 2 times more leads generated thanks to the AI assistant
9. Automatic categorization of all users’ requests in the Hybrid Chats
10. On-premise logging of the dialogues between users and the AI assistant
11. Built-in analytics allowing improving the solution in all imaginable ways
12. Flexible architecture for public, private or hybrid cloud
13. Recognized AI methodology
14. Automatic marketing via omnichannel integration
15. Customers all over the world benefiting from Skybuffer solution of Intelligent Decision Dimensions
Пространство интеллектуальных решений - решение комплексной автоматизации бизнес-процессов, включающее чат-бота, рабочее место оператора и аналитику. Коробочное решение, сотни готовых сценариев, мультиязычность, интеграция в любое цифровое ядро, любой канал связи, голос, Vision AI, алерты и нотификации, OnPremise логирование, категоризация всех обращений пользователей, аналитика любого уровня сложности, фиксированная цена
Скайбуфер: Пространство интеллектуальных решений. Виртуальный ассистент, рабо...Tatiana Kojar
«Скайбуфер» - международная IT компания (резиденты ПВТ, Золотой партнер SAP). Основаны в 2013 году. До августа 2018 года мы занимались исключительно сервисными проектами по внедрению решений SAP по всему миру. Около 2 лет назад наши владельцы приняли решение инвестировать собственные средства в разработку продукта, который называется «Пространство Интеллектуальных Решений».
Наше решение – комплексный масштабный продукт, использующий чатбота с интеграцией в бэкенд систему (не только SAP систему, но и любое другое цифровое ядро), встраиваемый в любые каналы связи и говорящий на любом языке, а также омниканальный контакт-центр с возможностью для оператора в любой момент корректировать ход диалога и инициировать маркетинговые продажи продуктов компании. Кроме того, разработано автоматическое построение отчетности и анализа эффективности работы гибридных чатов, основанное на стандартном (мощном) инструменте SAP BW.
Уверены, что в современных условиях, учитывая необходимость в максимальной изоляции и, как следствие, повышение важности роли искусственного интеллекта в обработке обращений пользователей, наше решение несет несопоримые преимущества. Наш ассистент избавит Ваших клиентов от необходимости идти в отделение компании, стоять в очередях, контактировать физически с другими людьми и наличными деньгами – то есть обеспечит максимальную заботу о людях и их окружении. Равно как и сотрудники Вашей компании благодаря нашему решению могут, если необходимо, работать удаленно без потери эффективности.
Помимо основных преимуществ гибридного контакт-центра (омниканальный доступ, сокращение времени работы оператора, логирование всех диалогов на выбранном языке общения, сбор информации для дальнейшей тренировки NLP модели), его функциональные возможности включают автоматическую категоризацию обращений пользователей (до 10 уровней вложений), возможность рутинга сообщения к той или иной группе операторов, показатели начального и максимального времени обработки сообщений, возможность перерасчета максимального времени обработки, изменение приоритета обращения пользователя и многое другое, что мы постарались максимально подробно отразить в презентации решения. Кроме того, разработан голосовой AI в SIP протоколе с поддержкой IVR и автоматическим транскриптом.
Мы готовы провести демонстрационный показ нашего решения и наглядно показать, какие бенефиты оно несёт Вашему бизнесу. Предлагаем согласовать онлайн демонстрацию в любое удобное для Вас время.
Ждем от Вас обратной связи!
Интеллектуальный ассистент и гибридный контакт-центр для банковTatiana Kojar
Наше решение – комплексный масштабный продукт, использующий чатбота с интеграцией в бэкенд систему (не только SAP систему, но и любое другое цифровое ядро), встраиваемый в любые каналы связи и говорящий на любом языке, а также омниканальный контакт-центр с возможностью для оператора в любой момент корректировать ход диалога и инициировать маркетинговые продажи продуктов компании. Кроме того, разработано автоматическое построение отчетности и анализа эффективности работы гибридных чатов, основанное на стандартном (мощном) инструменте SAP BW.
Уверены, что в современных условиях, учитывая необходимость в максимальной изоляции и, как следствие, повышение важности роли искусственного интеллекта в обработке обращений пользователей, наше решение несет несопоримые преимущества. Наш ассистент избавит Ваших клиентов от необходимости идти в отделение компании, стоять в очередях, контактировать физически с другими людьми и наличными деньгами – то есть обеспечит максимальную заботу о людях и их окружении. Равно как и сотрудники банка благодаря нашему решению могут, если необходимо, работать удаленно без потери эффективности.
Помимо основных преимуществ гибридного контакт-центра (омниканальный доступ, сокращение времени работы оператора, логирование всех диалогов на выбранном языке общения, сбор информации для дальнейшей тренировки NLP модели), его функциональные возможности включают автоматическую категоризацию обращений пользователей (до 10 уровней вложений), возможность рутинга сообщения к той или иной группе операторов, показатели начального и максимального времени обработки сообщений, возможность перерасчета максимального времени обработки, изменение приоритета обращения пользователя и многое другое, что мы постарались максимально отразить в презентации решения. Кроме того, разработан голосовой AI в SIP протоколе с поддержкой IVR и автоматическим транскриптом.
Мы готовы провести демонстрационный показ нашего решения и наглядно показать, какие бенефиты оно несёт Вашей компании. Предлагаем согласовать онлайн демонстрацию в любое удобное для Вас время.
Интеллектуальный ассистент и гибридный контакт-центр для банков с примерами д...Tatiana Kojar
Интеллектуальный ассистент от компании "Скайбуфер" - уникальный для мирового рынка продукт для обработки естественного языка, абсолютно не имеющий аналогов и использующий накопленный мировой опыт машинного обучения и обработки речи. Решение полностью готово к использованию, говорит на языке пользователя, встраивается в любое количество каналов связи и может быть интегрировано в абсолютно любую систему – не только SAP, но и любую другую – и быстро окупается как в сферах клиентской поддержки, так и для внутреннего применения сотрудниками компаний. Продукт, разработанный нашей компанией - это не просто чат-бот часто задаваемых вопросов – это действительно интеллектуальный контекстный и персонализированный ассистент, который принимает решение о том, как пойдет диалог, в зависимости от того, что у него в памяти, каков эмоциональный окрас диалога, что сказал пользователь. мы разработали «гибридные чаты» - это наш собственный интеллектуальный омниканальный контакт-центр на базе SAP Solution Manager, с цифровым помощником и бесшовным подключением оператора.
Помимо основных преимуществ гибридного контакт-центра (омниканальный доступ, сокращение времени работы оператора, логирование всех диалогов на выбранном языке общения, сбор информации для дальнейшей тренировки NLP модели), его новые функциональные возможности включают автоматическую категоризацию обращений пользователей (до 10 уровней вложений), возможность рутинга сообщения к той или иной группе операторов, показатели начального и максимального времени обработки сообщений, возможность перерасчета максимального времени обработки, изменение приоритета обращения пользователя и многое другое, что мы постарались максимально отразить в презентации решения.
Кроме того, разработан и уже тестируется голосовой AI в SIP протоколе с поддержкой IVR и автоматическим транскриптом.
Telemedicine Solution for Remote Advice and Check-Ups. Healthcare AI built wi...Tatiana Kojar
End-to-end intelligent landscape providing medical assistance, distant consultation and remote check-ups for home patients, both for pathologies linked to COVID-19 and other diseases including those of chronic nature. Creating accounts for patients, taking their symptoms and saving them into the backend for further expert analysis by doctors, tracking the course of the disease, sending push notifications to the patients to check their state of health, making appointments, providing doctors with shared access to the data stored and with a possibility to join any dialogue any time if urgent human expertise is needed or critical condition is detected - everything is made possible by Skybuffer solution in order to facilitate doctors' load and take emergency measures immediately when required.
Telemedicine Solution for Remote Advice and Check-ups with SAP Conversational...Tatiana Kojar
We cannot stand idly by when global community is close to being paralyzed by COVID-19 and its consequences. Preparing our submission for Innovate for Italy with Telemedicine Solution for Remote Advice and Check-ups, we at Skybuffer have re-imagined our cognitive automation solution to be used for tele-assistance for home patients, both for pathologies linked to COVID-19 and other diseases. That took us less than 24 hours to re-shape our SAP ERP cognitive automation AI content and build a landscape for remote advice, check-ups and assistance to home patients, both for pathologies linked to COVID-19, and other types including those of chronic nature.
Here is our offer of how SAP Conversational AI, SAP ERP and SAP Solution Manager can be organized into the tele-assistance IT solution for the current pandemic times with re-usability in the future.
Skybuffer solution is packed and delivered as an SAP Qualified Partner Packaged solution with the deployment time of 5-7 days, including systems setup and initial master data transferring, in case of any.
Пространство интеллектуальных решений от компании Скайбуфер: Управление логис...Tatiana Kojar
Комплексный демо сценарий по управлению логистической цепочкой. Интеллектуальный ассистент SAP, разработанный компанией Скайбуфер на платформе SAP Conversational AI, поможет Вам проверить и зарегистрировать разнообразную информацию, не заходя в систему SAP, а именно:
- изучить заявки на покупку,
- проверить запасы материалов,
- найти информацию о поставщике,
- проверить его финансовый статус,
- оформить заказ на поставку
- найти открытые заказы на поставку
- провести поступление материалов в системе SAP
Пространство интеллектуальных решений от компании Скайбуфер: Создание и согла...Tatiana Kojar
SAP HCM демо сценарий, состоящий из 2 частей:
- создание заявки на отпуск в системе SAP через интеллектуального ассистента (синхронный онлайн интерфейс, разработанный компанией Скайбуфер на платформе SAP Conversational AI)
- согласование заявки ответственным лицом через Карты Действий (асинхронный офлайн интерфейс, позволяющий принимать решения, не заходя в SAP - собственный продукт компании Скайбуфер, сертифицированный SAP).
SAP certified Add-on of Intelligent Decision Dimensions powered by SAP Conver...Tatiana Kojar
Synchronous Elaborate Intelligent User Experience for SAP On Premise - readily available solution providing unified, integrated, extendable AI Content for multiple channels in any language of communication.
Skybuffer Intelligent SAP User Experience :: Inspection Round Full-Cycle DemoTatiana Kojar
Plant Maintenance Inspection Round full-cycle demo scenario connected to SAP digital core.
Roles: Plant Maintenance Manager, Technician, Skybuffer Intelligent Assistant.
SAP AI Skills: automatic authentication of SAP user if they are logged in Fiori; getting list of inspection orders without responsible person assigned; assigning orders to workers; calling PM orders with assignment; choosing an order to work with; getting operations on the order; creating measurement document; reporting malfunction; reporting work progress to SAP; getting M2 notification; closing the order (setting the order to the status technically completed)
Skybuffer Intelligent SAP User Experience :: Procurement Full-Cycle DemoTatiana Kojar
Full-cycle Procurement demo scenario connected to SAP digital core.
Roles: the Company's Buyer, the Company's Inventory Manager, Skybuffer Intelligent Assistant.
SAP AI Skills: SAP user authentication, checking purchase requisitions, checking materials availability, checking the vendor's status, creating purchase order, checking purchase orders without goods receipt, posting goods receipt.
Skybuffer SAP Certified Add-On of Intelligent Decision DimensionsTatiana Kojar
Intelligent User Experience for SAP On Premise Systems comprising two major integrated parts:
- Conversational Actions (synchronous conversational user experience for SAP On Premise)
- Action Cards (asynchronous email-based interface for SAP On Premise)
Skybuffer Intelligent SAP User Experience :: Order-To-Cash Demo Scenario Tatiana Kojar
With the help of Skybuffer Intelligent User Experience skills demonstrated in this scenario, the SAP users can
- check Customer's Contact Details
- create Sales Quotation in SAP
- review list of Sales Quotations
- check Customer's Open Items
- check Customer's Credit Limit
- check Materials Availability in Stock
- create Sales Order based on Sales Quotation
- get list of Sales Order
- create Outbound Delivery
- post Goods Issue
SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)Tatiana Kojar
Conversational Actions are a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.
Skybuffer AI-rich chatbot interacts with your system of records, thus helping humans work on more smarter requirements. From any edge an employee can get SAP data on Plant Maintenance orders, choose a particular operation to work on, create a malfunction report and set the appropriate status to the operation – all this without having to log in the SAP system or understand complexities of using SAP applications. Conversational AI assistant for Plant Maintenance comes as a separate skill-set of a single universal chat bot that is being constantly developed and trained on by our experts
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
3. 3
Year of Incorporation: 2013
Countries: Belarus, Poland,
Norway, India, USA
Facts and Certificates
SAP Certified Partner Centre
of Expertise
ISO 9001:2015 (TÜV)
ISO 27001:2013 (TÜV)
SAP Forces: 30 experts
SAP Partnership: PE Sell, PE
Service, PE Build (Software
Development
4. What Skybuffer Offers
Turnkey solution that can be integrated into any backend system, any
channel of communication. Speaks the user’s language
5. 5
Challenge
Solution
Outcome
When it comes to
communicating with a
system, Cognitive Experience
is believed to be a
competitive necessity and
basic expectation for
Connected
Enterprise. Intelligent in
hundreds of business
scenarios, knowledgeable in
dozens of lines of business,
voice-enabled, speaking any
language, pluggable into any
channel and offered ready-to-
be-used – Intelligent Decision
Dimensions developed by
Skybuffer is more than an AI
solution, it is a transformation-
based service that handles the
organization’s challenges and
extends employees’ and
business partners’ capabilities.
Skybuffer's unique methodology of cognitive skills development made it possible to combine in the unified AI mindset
400+ business scenarios covering all SAP lines of business, embedded into any number of backend systems, executing
cognitive actions 24/7/365 autonomously with ability to seamlessly engage human expertise in hybrid communication
mode and release the steering back to cognitive automation as soon as human expert decision is taken. The solution
understands corporate guidelines, makes real-time smart recommendations, predicts workflow actions, and executes
Intelligent Enterprise operations
Cognitive automation brings together business partners, customers and employees. User-centric experience based
on SAP Conversational AI real-time recommendations predicts outcomes, instantly executes actions in the backend
system combined with complex decisions made by human experts involved on demand to reinforce cognitive skills
20
Humanize, extend and facilitate IT landscape accessibilityfor business partners, customers and employeesfrom
any edge,in any language, via digital and even voice-enabled communicationchannels allowing seamless
targeted on-demand human guidance step in and out the conversation flow
Working hours spared
each month for each
500 Cognitive
Interfaces users
200+
Increase of Cognitive
Interfaces usage by
Employees, Partners
and Customers
25%
SAP and non-SAP
digital cores
cognitively connected
in major
implementation
Intelligent Decision Dimensions
Connected AI Content embedded into SAP or Any Other Digital Core
6. 6
Intelligent Decision Dimensions
Use Case Details
Cognitive automation empowers employees, customers and business partners to access Intelligent
Enterprise data from any edge in any language communicating via their preferred channel using text or voice
messages.
All 400+ business use cases form unified cognitive set of services on SAP Conversational AI platform:
Employees cognitive services simplify management of absence and time sheets, control
procurement and travel management processes, allow requesting paystubs and other
information via corporate messenger solution or using Microsoft Teams, WhatsApp, Viber, Amazon
Alexa, Google Assistant and other popular communication channels
Customers’ cognitive services simplify support activities with easy access to the Intelligent
Enterprise, increase customers’ satisfaction and loyalty, autonomously orchestrate their needs,
preferences and make them an offer they can’t refuse
Business partners cognitive services ensure partners’ access to Intelligent Enterprise information and
shift internal employees’ work focus from communicative to value-adding activities
7. 7
Innovations in
Natural Language Processing
Quick Start and Low Total Cost of
Ownership
Platform Developed by
Developers for Business
Additional Developments by
Skybuffer Increase Solution
Productivity
The only platform created “by developers for
business” and not “by developers for
developers" which completely removes
the barrier between the system users and
the implementation team
SAP Conversational AI allows business users
to create skill prototypes quickly and without
mandatory programming knowledge. This
significantly decreases both time and costs of
productive skills development
Test tool automation for virtual assistant skill
testing based on SAP Solution Manager Test Suite
Omnichannel support center allowing hybrid
dialogues with customer in bot-user-operator-
user-bot mode based on SAP Solution Manager
ITSM
Quick start (from 5 days) for SAP ERP due to
availability of ready-to-be-used AI content and
integrational ABAP classes.
Solid, integrated into any number of systems,
omnichannel, multilingual solution out of the box
Low and transparent total cost of
ownership (TCO)
World-class technology for natural language
processing offers the best methods for
dialogues with humans
Intelligent Decision Dimensions
Features and Benefits
8. 8
16x faster deployment,10x lessercosts
SkybufferAI Content forSAP ERP – Because SimplicityMatters
Note: Costs and delivery terms are cited with the estimation provided by The Enterprise Bot Manager: https://enterprisebotmanager.com/what-do-chatbots-cost/
Skybuffer Core-Embedded AI
Content
Skybuffer Core-Embedded AI
Content
In-house Developed AI Content
In-house Developed AI Content
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Implementation Time
Implementation Costs
Core-Embedded SAP ERP AI Content
Drastically Decreased Costs and Time for Customers having Skybuffer
Solution Implemented
9. Which SAP Lines of Business are Covered
Skills Overview with Links to Skybuffer Central Online Public Library
10. 10
Procurement
• Transfer material stock between storage
locations and plants
• Smart analysis of material requirements
based on flexible criteria
• Registration of purchase requisition
• Output a report on current purchase
requisitions
• Convert purchase requisition into purchase
order
• Post goods receipts
• Request vendor’s contact information
• Smart reports on material purchasing
contracts with flexible filtering
• Overview of procurement document items
… and more Procurement Management skills
on our web site
Supplier Relationship
• Supplier return orders creation
• Overview of generated supplier return
orders
• Add comment from the vendor regarding the
return as an attachment to the return
document
• Review open purchase orders for supplier
• Overview of open tenders (requests for
quotation) of the company relevant for the
supplier
• Check status of purchase quotation
• Check the payment status of the vendor
invoice
… and more Supplier Relationships
Management skills on our web site
Intelligent Decision Dimensions Package Skills – I
11. 11
Intelligent Decision Dimensions Package Skills – II
Sales Transportation
• Report on the materials stock available for
sale in storage locations and within the plant
• Evaluation of the history of relations with the
customer: checking the current credit limit
• Create a sales request
• Register a sales order without and with a
reference to sales request document
• Register delivery documents basing of the
Sales order
• Overview of customer's open items
• Display customer contact information
… and more Sales Management skills on our
web site
• Overview of the registered transport list
• Search for the nearest transport check-in
point
• Registration of arrival and departure time of
transport
• Shipment planning:overview of the list of
shipment documents for the responsible
person
• Create a shipment document
• Registration of visitors’ check-in and check-
out
• Review of the list of visitors
… and more Transportation Management skills
on our web site
12. 12
Intelligent Decision Dimensions Package Skills – III
Finance Controlling
• Displaying current general ledger
account balance
• Supplier current debt analysis:
• Get overdue amount for vendor invoices
• Overdue amount that is locked for payment
• Analyze blocking reason
• Overdue amount that is free for payment
• Check vendor account status
• Get vendor's open items list
• Get exchange rates
• Create and/or update tax code
• Transfer money between customer's accounts
… and more Financial Management skills on our
web site
• Display data for cost centers (activity
allocation)
• Budget allocation for internal order or cost
center
• Budget allocation to cost center exceeding
• Internal order release
• Processing internal orders: assign
responsible person, release, set internal
order status as technically completed
… and more Controlling skills on our web site
13. 13
Intelligent Decision Dimensions Package Skills – IV
Human Capital Management Solution Manager and User Management
• Absence types and quotas details
• Leave request creation: annual leave, sick
leave with or without certificate and other
types of absences
• Travel request creation
• Team absence statistics
• Report working time
• Employees turnover
• Get list of business events
• Book attendance for business event
… and more Human Capital
Management skills on our web site
• Report incident in the ITSM system
• New user ID creation request
• Reset user password
• Unlock user ID
• Assign authorization role to the user with
flexible configuration in accordance with
company security policy
• Chat user authentication process via email
or SMS, or automatic validation through the
identity provider
… and more User Management
skills on our web site
14. 14
Intelligent Decision Dimensions Package Skills – V
Corporate Portfolio and Projects Enterprise Assets Management
• Project creation
• Project cost and budget planning
• Updating project budget
• Updating planned cost
• Project structure definition
• Creating a project work breakdown structure
• Project status management
• Project task management
• Initiate project, as well as the structural
parts of the project and individual tasks
within the framework of the structural plan
• Project completion and individual task
management
… and more Project Management skills on our
web site
• Register PM order
• Release plant maintenance order
• PM orders list for responsible user
• PM orders details and list of operations
• PM orders list without responsible person
assigned
• Assign responsible person to PM order
• Report PM order operation progress
• PM order completion confirmation and
report working hours
… and more EnterpriseAssets Management
skills on our web site
22. 22
Skybuffer provides WhatsApp
Docker connector for Twilio
platform (one of the leading
WhatsApp API providers).
Docker solution works as a plug
and play connector between
WhatsApp APIs and SAP
Conversational AI.
No customer development is
required, this functionality is
supported as a part of the
product.
Twilio WhatsApp API Provider
Skybuffer WhatsApp Bot Connector – Plug-and-Play Docker Solution
23. 23
Skybuffer WhatsApp bot
connector is a universal solution
that is packed as a docker.
Once you’ve enabled WhatsApp
bot connector docker in your
company’s demilitarized network,
all it takes is to define
environment variables to get it
connected to a particular bot.
Skybuffer WhatsApp Bot Connector
All You Need is to Define Environment Variable
25. 25
Skybuffer WhatsApp bot
connector has an embedded
functionality to call Google
Speech-to-Text APIs.
This feature allows your users to
send voice messages to your
digital assistant in WhatsApp
channel.
Google Speech-to-Text language
detection is used to distinguish
user’s voice message language
from the set of 4 defined
languages.
Skybuffer WhatsApp Bot Connector
Google Speech-to-Text API is Embedded for Voice Conversations
26. Advantage of Customizing according to
Customer's Needs
Basic skills package significantly reduces customizing development time.
Out-of-the-box solution speaks the user's language without any additional
training.
27. 27
Skybuffer SAP Conversational AI Content
Package is fully presented on our website.
400+ skillsets in dozens of SAP lines of
business available in any language - try our
easy and effective search for the skills your
Intelligent Enterprise needs and get your
own Intelligent Experience at Skybuffer's
weekly-refreshed Innovative Technologies
Demo Portal.
Intelligent Decision Dimensions
Business Set of Skills
28. 28
The major part of Skybuffer's Intelligent
Decision Dimensions solution is a foundation
set of skills developed on SAP Conversational
AI platform.
Currently this package consists of 70+ groups
of GET and GET LIST skills that are used
across all business scenarios for banking and
general ERP AI Content provided by
Skybuffer.
Foundation set of skills is also good to be
used to facilitate and speed up custom AI
content development process and at the same
time to reduce the risk of getting overlapping
situations in the business skills.
Intelligent Decision Dimensions
Foundation Set of Skills
29. 29
Secure data flow between SAP Conversational AI
part of SAP Cloud Platform and SAP NetWeaver
On Premise systems (ECC, S4HANA, CRM and
etc.) guaranteed via deployment of Skybuffer SAP
certified add-on of Intelligent Decision Dimensions.
ABAP Framework for SAP Conversational AI
consists of:
• Connectivity layer (OData, WSDL or
WebSocket)
• Rapid implementation ABAP classes for SAP
Objects
• SAP Authorization check concept
• Implementation methodology from Skybuffer
allowing cost-efficient integrated skills
development
Intelligent Decision Dimensions
SAP NetWeaver Framework (OData, WSDL or WebSocket)
30. 30
Conversational Actions deal with bi-directional SAP Conversational AI data flow integration from SAP Cloud into
SAP On Premise system and provide synchronous elaborate user experience for business users to get their work
quickly and efficiently done in SAP system.
The main functional blocks of Intelligent DecisionDimensions are:
ABAP SDK (SAP NetWeaver On Premise) for SAP Cloud Platform (SAP Conversational AI)
Central unified OData service (SAP NetWeaver On Premise) to manage intelligent dialogues via ABAP SDK
ABAP Authorization Control classes (SAP NetWeaver On Premise) to check business user authorization per each
business scenario (Skill execution)
ABAP Execution classes (SAP NetWeaver On Premise) to run transaction in SAP system and create a respond
back to the communication channel (chat-based or voice-enabled communication)
Email-based user authentication (SAP NetWeaver On Premise and SAP Cloud Foundry) for anonymous
communication channels (e.g. web ) or for possibility to activate two-steps user authentication in the intelligent
conversation
SMS-based user authentication (SAP NetWeaver On Premise and SAP Cloud Foundry) for anonymous
communication channels (e.g. Alexa self-service point, or web) or for possibility to activate two-steps authentication
in the intelligent conversation
What SAP Expertise Do I Need for Conversational AI Implementation?
31. 31
• Flexible adaptation of logic via extension or redefinition
• Multi-channel support of extension by individual enablement in each channel
• Controlled upgrade of standard delivered package with no impact on
Customer development
SAP Conversational AI Platform Extension via SAP Fiori Applications from
Skybuffer
32. 32
Provided by Skybuffersynchronous AI-rich conversational experience forSAP On-
Premise systems allows not only chatting to SAP systems via the intelligent assistant
but also TALK to SAP like humans do.
Skybufferdevelopedan integration interface betweenSAP ConversationalAI platform
and Google Assistantor AmazonAlexa. This interface has an enhanced number of
features that cannot be found in standard SAP CAI integration with Google Assistantor
AmazonAlexa and without which it is impossible to imagine any natural way of voice-
enabled communication:
• The business user is not limited to 8 secondsto provide a reply in Alexa channel. SkybufferAlexa integration interface allows
you to set any number of seconds(up to 98) forAlexa to wait forthe user's input.
• In case the business user is interrupted for whatever reason, it is possible to return to the same conversationand get exactly the
same reply from Google Assistant/ Alexa that had beengiven by him/her before the user dropped the conversation.This
conversation-keeping time can be configured via SkybufferFiori apps set forConversational Interface maintenance and vary
from 0 to 600 seconds.
• It is also made possible to tune the channel to keep the conversation for the Echo Dot account number, making it available for
all the devices that the business user has access to via Google Assistantor Alexa app.
Voice-Enabled Intelligent Assistant
33. 33
Skybuffer Innovative Technologies Demo Portal
Try some generic business scenarios with a real time connection to SAP On Premise system from our Innovative
Technologies Portal (simply request SAP user ID creation via Conversational Actions application and continue
chatting to SAP digital core)
Skybuffer Innovative Technologies Demo Portal (Web Link)
34. Integration into Communication Channels
and Customer Support Channels
Speak to the intelligent assistant in any channel, with a chance to be
seamlessly put through to the contact center operator
35. 35
Your customers and business partners are
bound to highly appreciate the integration and
navigation skills of an intelligent assistant placed
on your corporate website.
SAP Conversational AI platform makes such an
integration possible in just a couple of minutes
by using the web chat technology, which is an
integral part of SAP commodity.
Data transfer in this channel fully complies with
all corporate security requirements.
Connecting to Any Internet Resource in One Click
36. 36
SAP Conversational AI platform allows one-click
integration into numerous commonly used
messaging applications. These include:
• Telegram
• WhatsApp
• Microsoft Teams
• Facebook Messenger
• Skype for Business
• Skype
• Google Assistant
and many more
Connection to Any Third-Party Messaging Application
37. Intelligent Interactive Contact
Center (based on SAP Solution Manager)
Standard features of omnichannel contact center with functionality to
correct/adjust and enhance communication between client and virtual
assistant
38. 38
Major values of Intelligent Contact
Center by Skybuffer:
• Omnichannel access
• Hybrid chats (AI-operator-AI),
reducing operator’s involvement
(dialogue spying and steering
when necessary)
• Regular logging of chats in SAP
Solution Manager in the selected
language (possibility of further
data analysis in SAP Qualtrics)
• Information gathering for
additional training of NLP model
Operator's Interactive Workplace
Conversations Dashboard
39. 39
Operator Joins the Conversation with Low Confidence of Assistant's Reply
Highlighted with Red
Contact Center configuration
allows defining a certain number
of seconds when Operator
can join low confidence
conversations and cancel the
digital assistant's reply.
The action is logged in the
conversation history.
Operator is automatically
assigned to this dialogue as
its processor and has 2 options:
- Reply directly to the user
- Send message to the digital
assistant to trigger the
necessary predefined
scenario
40. 40
Operator Replies Directly to the Business User
And Decides to Trigger Predefined Scenario
Operator cancels the AI fallback
message and replies to the business
user directly with message “yes
sure” to take immediate action.
Additionally, Operator can trigger
“what can you do” scenario to
make the user generally acquainted
with the assistant's main skills
In this case the message “what can
you do” is typed to be sent to
the digital assistant. This message is
defined as an invocation utterance
for the business scenario, so the
digital assistant will pick it up and
continue the conversation.
41. 41
Operator Triggers Digital Assistant Scenario
Conversation is Picked Up and Continued
So, by sending “what can you
do” to the digital assistant, the
Operator starts this scenario,
returns the conversation
steering back to the AI and can
watch it going smoothly in the
framework of the chosen
scenario.
In the meantime, Operator takes
an internal note for the attention
of the support team. The idea is
to train the AI further for the skill
of “what can you do” where
the AI initially failed to succeed.
42. 42
Operator Captures Internal Note for the Digital Assistant Support Team
Internal Notes are Hidden from the Business User
43. 43
Seamlessly Engaged Human Expertise in Hybrid Communication Mode
Digital Assistant Picks Up Conversation
User-centric
experience based
on SAP
Conversational AI
real-time
recommendations
predicts outcomes,
instantly executes
actions in the
backend system
combined with
complex decisions
made by human
experts involved on
demand to reinforce
cognitive skills
44. 44
Hybrid Chats are of Great Value in Retail Targeted Marketing
Operator Triggers Marketing Scenario Considering the Conversation Mood
45. 45
Operator is not able to join any
time, he/she only joins when
Fallback Channel forwarding is
activated either directly by the
business user or by the fact of the
digital assistant's constant failure.
Operator is not able to return
the conversation back to the
digital assistant and he/she will
have to keep wasting time even
on the scenarios that are well
automated in cognitive channels
Users will always forward
conversation to Operators in
case they know the utterance
that triggers Fallback Channel
integration
Regular Fallback Channel Disadvantages
Compared to Hybrid Chats in Support and Marketing Scenarios
46. Intelligent Assistant's Skills Testing
Automation (Based on SAP Solution
Manager)
Extending the functionality of SAP Solution Manager to automate the
testing of smart assistant's skills using standard SAP Solution Manager
Test Suite tools
51. Intelligent Decision Dimensions
Architecture
The solution is installable into SAP On Premise system as an add-on and is
plugged into SAP Cloud Foundry via SAP Cloud Connector using OData
protocol
52. 52
Intelligent Decision Dimensions
Solution Diagram – Deployment with SAP Cloud Connector
Client’s Data
Center
Secure tunnel
INTERNET
or Business Suite
Client’s
Subaccount
Communicati
on Channels
End User
Chats
Core subaccount
Voice Device Cloud
Connector
SAP Translation
Hub
SAP HANA
Storage
SAP Leonardo
Machine Learning
Conversational AI
Empowered by Content
Connectivity
Core
Connector
Client
Connector
Admin
SAP CAI Extension
(channels configuration)
Skybuffer solution-related development is highlighted with this color
SAP Partner’s Add-On
Validation
via E-Mail
Validation
via SMS
Voice Channel
Connector
Validation via
Identity Provider
OData
Client’s
Firewall
53. 53
Intelligent Decision Dimensions
Solution Diagram – Deployment with Client’s VPN
Client’s
Datacenter
INTERNET
Client’s
Firewall
Client’s DMZ
Communicati
on Channels
End User
Chats
Skybuffer subaccount
Voice Device Client’s
VPN
SAP Translation
Hub
SAP Leonardo
Machine Learning
Conversational AI
Empowered by Content
Core
Connector
Client
Connector
Admin
SAP CAI Extension
(channels configuration)
Skybuffer solution related development is highlighted with this color
Skybuffer IDD Add-On
Validation
via E-Mail
Validation
via SMS
Voice Channel
Connector
APIs
Client’s
Firewall
Secure tunnel
Secured connection
Client’s
VPN
Translation
Storage
or Business Suite
55. 55
Conversational AI
AI Foundation Kit (SDK)
Unlimited number of business scenarios for AI from
one line of business* or up to 15 full business
scenarios without integration**
MediumAI skills development priority
Conversational AI
AI Foundation Kit (SDK)
Up to 30 business scenarios for AI from different
lines of business* or up to 30 full business
scenarios without integration**
High AI skills development priority
Conversational AI
AI Foundation Kit (SDK)
Unlimited number of business scenarios for AI from
different lines of business
Integration to unlimited number of systems
**
Urgent AI skills development priority
*** 8006013 SAP Conversational AI (300 EUR / month for each 1 000 chat sessions),8005694 SAP Translation Hub (39 EUR for 100 000 symbols), 8005365 SAP Cloud Platform application runtime (61 EUR for 1GB)
8 500 EUR / month
OVER AND ABOVETELL ME MORE
5 000 EUR / month
EASY CHATS
2 500 EUR / month
Unlimited use of SAP workflow management (reconciliation) functionality via email*
Unified inbound email processor*
ABAP rapid implementation kit*
Prototyping assistance
Implementation assistance
1 000 EUR / month
(3 000 chat sessions, 100 000 symbols, 1GB RAM) ***
Recommended SAP products usage volumeper month (basedon Skybuffer's experience)
3 300 EUR / month
(10 000 chat sessions, 300 000 symbols, 3GB RAM) ***
6 200 EUR / month
(20 000 chat sessions, 1 000 000 symbols, 10GB RAM) ***
Implementation within5* to 45** days
* if SAP systems are used as backend, **if systems ofother vendors are used as backend
Intelligent Decision Dimensions
Price Options. Additional Information
56. 56
NORWAY
Laberghagen 23
NO-4020, Stavanger
NORWAY
Phone: +47 90069983
POLAND
WPT – budynek Gamma
ul. Muchoborska 18
Wroclaw,
POLAND, PL-54-424
Phone: +48 534652207
INDIA
RDB Boulevard, 5th Floor,
Plot K-1, Sector V,
Block EP & GP, Salt Lake
City,
Kolkata, West Bengal
INDIA, 700091
Phone: +91 3361363734
Mobile: +91 9819730354BELARUS
prosp. Dzerzhinskogo 104B,
office 601b
BY-220116, Minsk
BELARUS
Phone: +375 29 3702904
+375 29 8698677
USA
200 Union Blvd,
Denver, CO 80228
UNITED STATES OF
AMERICA
Phone: +1 480 3833884
Intelligent Decision Dimensions
SAP-Embedded AI Content Developed on SAP Conversational AI Platform