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Town Hall: Learn More About Ariba’s Strategic Investment in Services Procurement
The document outlines the roadmap and strategic focus of Ariba Services Procurement from 2013 to 2015, emphasizing customer feedback integration, enhanced user experience, and scalability. It highlights the challenges and solutions in managing services procurement, specifically for complex outsourced services and offering insights on planned innovations and features. The agenda includes discussions on procurement capabilities, collaboration enhancements, and specific functionalities such as contractor management and service invoicing.
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Town Hall: Learn More About Ariba’s Strategic Investment in Services Procurement
- 1. Ariba Services ProcurementTown Hall Vikram Pathak, Cathal O'Sullivan © 2013 Ariba, Inc. All rights reserved.
- 2. #AribaLIVE “Safe Harbor” Statement •This information reflects the status of Ariba Inc., an SAP company, solution planning as of May 2013. All such solution planning information is the Confidential Information of Ariba (per the contract between our companies – or an authorized distributor), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba (or its affiliates) to take any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
- 3. #AribaLIVE Agenda • Ariba RoadmapFocus Areas 2013-2015 • Ariba Services Procurement Specific Roadmap - What’s Coming What is Services Procurement? Why Ariba Services Procurement? What is the roadmap for Ariba Services Procurement? • Linking Customer Feedback and Experience into our Solution Vision • Town Hall Discussion © 2013 Ariba, Inc. All rights reserved.3
- 4. #AribaLIVE Roadmap Focus Areas Customer-focusedinvestments Grow revenue, manage cash, reduce costs Support wide range of inter-enterprise collaboration Connect as many “commerce” apps as possible Focus on trading partner enablement & value creation Deliver Network Value Better solutions = value acceleration Increase investment to maintain market leadership Get stronger in emerging markets & new spend categories Take advantage of existing/new available applications Extend Applications Leadership Ensure business continuity Focus on scale/ reliability Leverage SAP’s technologies where feasible SAP HANA adoption Improve Infrastructure and Scalability Planned innovations
- 5. #AribaLIVE Network 2.0 Key integrationuse cases from Ariba Collaborative Sourcing to SAP OnPremise Order status request & result documents for expediting & dunning Goods receipt & response documents for visibility into delivery ASN response documents for better visibility and 3pl integration Ariba Pay Integrated B2B electronic payments Logistics Freight order & invoice collaboration Managing freight booking Planning freight & selecting carriers Tendering freight Deliver Network Value Supply Chain Release processing Purchase order & invoice collaboration Replenishment order collaboration Kanban processing Work order collaboration Supply network inventory Supplier Collaboration Service Orders: >2 levels service hierarchy Service Procurement (all outsourced services) Entry Sheets: planned & unplanned Service Timesheets Service Invoicing (approved SES based) Limit orders Extend Invoicing: ERS Invoicing, more countries supported Additional Connectivity Options and Integration Buy Side (to Ariba Network) SAP Business One RDS Sell Side (to Ariba Network) SAP Information Interchange OnDemand SAP Business One xCBL on ramp PIDX on ramp PDF Improve Infrastructure and Scalability The Ariba Network Roadmap 2013-2015 Planned innovations
- 6. #AribaLIVE Cloud Solutions Roadmap 2013-2015 Invoicemanagement: document validation rules Invoice management: expand country coverage Unified Seller Experience improvements Discovery: suggested sellers Ariba P2P Ariba Procurement Content improvements Discovery integration Public Catalog Content Deliver Network Value Services Procurement Complete Analysis data Access Control Ariba Data Enrichment for SAP Spend Performance Mgmt. Additional compliance support for emerging markets Improvements in: Supplier analysis Contract Mgmt. Spend Performance/ Risk Mgmt. Savings Tracking Ariba Sourcing SAP Sourcing/CLM Ariba P2P Contract invoicing New languages(Greek, Romanian) Supplier Info Mgmt. 2.0 Extend Applications Leadership Sourcing, contract mgmt., SIPM integration to SAP ERP Next gen search Community-enabled support Spend Visibility on SAP HANA Mobility Cloud scalability High availability Office 2010 support Invoice Mgmt.: PDF copy of invoices Next gen UI & analysis and operational reporting Improve Infrastructure and Scalability Planned innovations
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- 8. #AribaLIVE What is ServicesProcurement? • Services Procurement solutions enable companies to effectively procure, control, and manage complex outsourced services • The solutions automate and streamline the entire procurement lifecycle for complex third-party services categories, including: Temporary labor Statement of work (SOW) service projects Print Market spend Other categories
- 9. #AribaLIVE Why is itimportant? • It’s a very large category of spend Other Services $880 Indirect $1,840 Contingent Labor $2,240 Direct & Logistics $2,160 Capex $880 8 Trillion USD – SAP Customer Commerce Source: Ariba internal metrics
- 10. #AribaLIVE Procuring indirect spendis easy • Buying a Laptop Shop Requisition Approve Purchase Order Receive Invoice Pay
- 11. #AribaLIVE Procuring contingent laboris harder • Hiring a Database Administrator
- 12. #AribaLIVE The biggest spendcategories in Services Procurement • The two biggest categories are Temporary Labor and SOW Spend Source: The Forrester Wave: Services Procurement, Q3 2010
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- 15. #AribaLIVE Buyers’ perspective Why leverageAriba for complex spend? Price Compliance Supplier Compliance Process Efficiency Ability to specify scope, service levels, and/or unique category-specific specs Flexible Approval Processes spanning entire collaborative process Compliance to category-specific contracted rates Ability to use rate cards as starting point for negotiations Ability to specify requirements to suppliers and get “apples-to-apples” bids from vendors prior to sending an order Expedite proposal to payment process via full Network-based automation One single Portal for all of your Spend Process Compliance Buyers’ success depends on efficiency and process, price, and supplier compliance
- 16. #AribaLIVE Not all spendis identical: Trust Ariba to handle all types of spend Buying Process Pricing Mechanisms Category Groups Simple PO Complex PO Non-PO • Discrete Items • Multi-Attribute Items • Time-Based Units • Milestones • Complex Formulas • Fees and Expenses • Recurring Payments • Service Levels • Contract-Based • Standard Goods • Simple Services • Non-Catalog Buys • Project Services • Technical Labor • Statements of Work • Scheduled Services Examples • Standard Goods • Simple Services • Non-Catalog Buys • Project Services • Temporary Labor Rates • Statements of Work • Landscape Mgmt • Association Dues • Check Requests
- 17. #AribaLIVE Procurement of services:Capture all types of spend • Contingent Labor, Print, Consulting, Market Research, Legal, Facilities, Vehicle Maintenance, Marketing, and more • Manage POs, Receiving, Contract Compliance • Contract Compliance is enforced at the time of requisition creation • Collaborate, resume review, skill set comparison, messaging/ scheduling Find Services in the same place as all other “goods” Temp Labor Example Print Example Market Research Example Consulting Example Skip Slide Contract Compliance enforced
- 18. #AribaLIVE Procurement of services: Collaborateand receive bids • Highly-configurable workflow enabling internal and external collaboration • One portal for all of your suppliers’ needs: Bids, POs, Invoices, Catalo gs, Payment, and Working Capital • Simple bid response tool ensures ease of use for your vendors • Compare bid results side by side and/or communicate with vendor Skip Slide Configure Serial & Parallel Approvers- before and after Vendor Collaboration Your vendors have one place to access everything Vendors can submit a bid and communicate with you For Temp Labor, provider can input and send candidate details Once bids are submitted, you can evaluate bids side by side, collaborate with the vendor, or request an alternate bid
- 19. #AribaLIVE Procurement of services:Additional temp labor capabilities • Have candidates vetted against a do not hire list • Review Candidates’ work history, including surveys and previous bill rates • Have vendors/ candidates or internal resources input time sheet details, including expenses • Time sheets can be automatically flipped into an invoice and paid per the contract and/or PO Skip Slide Proposed Contractor validated against an internal do not hire list View candidates previous ratings based on internal surveys. Timesheet details are captured and validated against the Order
- 20. #AribaLIVE Procurement of services:World- class reporting at your fingertips • Post reports on a powerful Dashboard, giving you real- time information • Utilizing a powerful, yet extreme intuitive design, manipulate data using a pivot table-style interface • Create visually- appealing charts and graphs and save onto your Dashboard – or for others to use Skip Slide Modify data by dragging and dropping fields into the Pivot Table
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- 22. #AribaLIVE Services Procurement roadmap Fuscecum 13s21 14s22 15s23 Covers the next three releases, post 12s2 release: 13s2, 14s2, 15s2 • MSP Integration • Enhanced Supplier Metrics and Reporting • Requisitions UI screens Overhaul • Enhanced Services Procurement Dashboards • Integration with Background Check Vendors • Enhanced Expense Capture Functionality • Enhanced Rate Card Functionality • Talent Pools • Data Mass Maintenance • Additional MSP Integration • New Services Procurement UI • Integration with SuccessFactors • Market rate intelligence • Light Industrial • Contractor Management • Overhaul of Collaboration Screens • Enhanced Functionality for SOW Spend • Vendor Neutrality and Vendor Tiering
- 23. #AribaLIVE Roadmap: Significant features coming •New Services Procurement UI / Integration with SuccessFactors / Market Rate Intelligence A totally new Services Procurement end user experience. There will be a new tab on the UI for Services Procurement. There will be a new Requisition creation UI with integration to SuccessFactors for Job Descriptions and Skills. Market rate intelligence will be embedded in the UI. • Light Industrial The ability to hire multiple resources on the one line item of a requisition. Example: A buyer needs 50 workers to pick and ship product for 2 months. • Contractor Management A central repository for all information related to a Contractor. Example: Onboarding/ Offboarding, Contractor Surveys, Certifications, etc. • Overhaul of Collaboration Screens These are the screens where buyers manage proposals from suppliers and suppliers submit proposals. Example: The ability to compare candidates. • Enhanced Functionality for SOW Spend The ability to integrate Sourcing, Contracts, and Supplier Performance Management modules to Ariba Services Procurement SOW spend • Vendor Neutrality and Vendor Tiering The ability to have Tier 1 and Tier 2 suppliers. The ability to mask certain data from end users and suppliers. • Other Integration from OnPremise Buyer to OnDemand Services Procurement Integration from SAP to OnDemand Services Procurement
- 24. #AribaLIVE New Services ProcurementUI / Integration with SuccessFactors • Services Procurement will now have its own separate tab. • End Users will clearly be able to see how many requisitions, timesheets etc they need to approve or work on. • Requisition process will be more intuitive. • There will be integrations to SuccessFactors for: Job Descriptions Skills • Market Rate Intelligence will be embedded ion the Requisition process. End Users will be able to see what the market rate is for certain job types.
- 25. #AribaLIVE Light industrial • Abilityto hire multiple contractors from multiple suppliers on a single line • Issue a PO for selected contractors while collaboration is ongoing • Support Daily rates and shifts • Issue one PO per contractor or one PO for all contractors for a supplier (separate line items per contractor)
- 26. #AribaLIVE Contractor management • ContractorManagement contains the following functionality: Contractor Workspaces: This is a central repository of everything to do with the Contractor Contractor On/Offboarding: This is the ability to Onboard Contractors at the start of an assignment and Offboard Contractors at the end of an assignment Contractor Surveys: This is the ability to evaluate Contractors during an assignment and at the end of an assignment
- 27. #AribaLIVE Overhaul of collaborationscreens • Temp Labor More intuitive UI Better presentation of candidates Evaluation of candidates based on skills Additional statuses Interview data Short listing of candidates Some modifications to reporting • All other drivers More intuitive UI Better presentation of proposals Short listing of proposals
- 28. #AribaLIVE Enhanced functionality forSOW spend • Not all SOW/Consulting spend is initiated with the creation of a Requisition • There are many different ways in which to initiate the procurement of SOW/ Consulting spend Create a Project Create a Requisition Create a Contract Issue a PO Create a Project Create an RFX Create a Contract Create a Requisition Issue a PO Create a Requisition Create a Contract or Create an RFX (or both) Issue a PO
- 29. #AribaLIVE Vendor neutrality andvendor tiering • Vendor Tiering The ability to specify Vendors as being Tier 1 to Tier N (generally, customers have one to three tier levels) The ability to send a Collaborative Requisition to Tier 1 Vendors X amount of days before Tier 2 Vendors Especially important for some categories of spend, like Temporary Labor IT • Vendor Neutrality The ability to hide the name of the Supplier and Candidate from the Hiring Manager The ability to hide the name of the Hiring Manager from the Supplier
- 30. #AribaLIVE Other Integration from OnPremiseBuyer to OnDemand Services Procurement • Requisition process would start in OnPremise • Financial approvals would be done in OnPremise • Tight integration will regard to Master Data etc Integration from SAP to OnDemand Services Procurement • Integration between SAP MM / FI and OnDemand Services Procurement
- 31. #AribaLIVE You have asay via our disciplined innovation approach “We link customer experience and feedback into our solution vision” Partner EcosystemOn-site Customer VisitsFeature Surveys Advisory Councils and User Groups SAP Customer Network (SCN) & Ariba Exchange
- 32. #AribaLIVE Topics for Discussion ©2013 Ariba, Inc. All rights reserved.32 • Topics to select from How can you handle your Light Industrial spend? How can I handle my SOW spend? How do I manage my contractors after I hire them? How can I compare my candidates? Will I be able to have different tires for my suppliers? Will I be able to have Vendor Neutrality? Will I be able to schedule interviews and record feedback? What about if you are an OnPremise Buyer customer? What about if you are an SAP customer? What about if you have an MSP in place?
- 33. Questions? © 2013 Ariba,Inc. All rights reserved. 33
- 34. #AribaLIVE Please Complete SessionSurvey © 2013 Ariba, Inc. All rights reserved.34 Find Session in Schedule Click Choose one Rate Session Thank you for joining us Click Survey and Select Breakout Session Survey
Editor's Notes
- #33 Idea here is to insert topics to help generate audience discussion – last year this was tough for some groups so having a slide where folks can “pick a topic” may help.