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CWIN17 Morocco / Automation box - optimizing the future saad naji

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Automation box - optimizing the future

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CWIN17 Morocco / Automation box - optimizing the future saad naji

  1. 1. Automation BOX Optimizing the Future
  2. 2. Copyright © Capgemini 2017. All Rights Reserved. Agenda ‘’ Hi, My Name is Buddy and i’m your new companion on ABX ‘’ Robotic Process Automation (RPA) • What is RPA? • What are RPA benefits? 2 ABX Intuitive Sample Demonstration • Sample illustration • Generic planning 3 ABX Offer4 ABX Solution Characteristics 5 Senses of Intelligent Automation ABX Community & CoE ABX REX Common Business Challenges1 ABX REX
  3. 3. We are aware of Common Business Challenges about unshackling your business value and Optimizing the Future? How 65%Proven Cost Reduction Up to savings Increased Efficiency 10x Faster processing 40%Improved Productivity Up to increase  Automation BOX brings to you RPA-BASED INNOVATIVE, INTUITIVE, and NON- INTRUSIVE solutions for COST REDUCTION and OPTIMIZATION throughout the process Rising Costs? Non optimized resource related costs Challenging end-user support and assistance? Eg: incident management, communication, client relations Compromised quality? Eg: human error, lack of added value Long Cycle Time? Eg: Human cross checks, activity records, KPIs generation Complexity of processes? Eg: Billing workflow, purchase order management (supply chain process) Large volume of repetitive tasks? Eg: accounts creation, report extract, administrative tasks, Big manual work Loads? Loads, Archiving operations, document processing, etc..) Have your business ever been shackled by:
  4. 4. Copyright © Capgemini 2017. All Rights Reserved. Robotic Process Automation (RPA)
  5. 5. Copyright © Capgemini 2017. All Rights Reserved. What is Robotic Process Automation? RPA defined • “RPA is a technology that automates processes, primarily administrative tasks. RPA software can help automate large volumes of tasks currently performed manually” Forrester • At Capgemini, RPA fits perfectly within the Rightshore model yielding interesting FTE costs reduction Handling diverse tasks including: Applied to variety of sectors including:: Repetitive Tasks Control and archiving Reporting Email handlingInterfacing with applications Format conversion Increased productivity Improved Control Enhanced Quality Economic Optimization Workforce Value Automotive Aerospace Finance Logistics / Supply chain Telecommunications
  6. 6. Copyright © Capgemini 2017. All Rights Reserved. We bring you the best Robotic Process Automation outcomes Many Benefits RPA allows SMEs* to focus their time on adding value thanks to an automation of repetitive tasks and processes Attention Points Accessibility Acceptance Security Reluctance to change Accessibility of platforms Security parameters and treatability Post-production support Seamless operations at client end *SMEs: Subject Matter Experts Transformation Operational optimization Bottleneck identification Global operations alignment Customer satisfaction Faster production Focus on client intimacy Enhanced quality Cost efficiency Integration costs elimination FTE cost reduction Reduced loss Quality Corrective actions Early detection of failures Error free Improved governance Productivity Processing of heavy workloads Continuous deployment Faster processing Increased capacity Scalability Agility and resilience Response to business growth Parallel processing High volme handling
  7. 7. Copyright © Capgemini 2017. All Rights Reserved. Intuitive Sample
  8. 8. Copyright © Capgemini 2017. All Rights Reserved. Process Description • The diagram summarizes the process of validating the correctness of PO related data stored in the Supply Chain Application. • The process currently involves: Capacity Pucharsing Order Consistency Check as example PO Agent PO Manager Open Supply Chain Application Identify Last PO not claimed Compare PDF with PO information on application Read PO lines from PDF Open PO PDF Inconsistency ? Send a Qualification Report for Validation Update Fields on Application Validate PO Generate Gap analysis NoYes 3 FTEs 20 mins/PO ~60 POs/day 0% 0,5 FTEs 1 min/PO Error free +2,5 FTE gain 20x83% savings Faster Errors Deployment in: 4 weeks COST SAVINGS TIME EFFICIENCY IMPROVED QUALITY + a Rapid turnover 3 MONTH-breakeven -- 2,5 FTE of monthly gains Team Size
  9. 9. Copyright © Capgemini 2017. All Rights Reserved. Generic Planning Week 1 Week 2 Week 3 Week 4 Week 5 Actions ABX Delivrable • Process modeling : BPM • Test Strategy • Test Data definition • Test Cases • Process scripts • Execution test report • User Guide • Execution report • Log file ABX Client Deep Process analysis Conception Define Test Strategy Develop Test cases and Test data Assistance , maintenance & support. Reporting & Monitoring Scripting & Internal Testing Go live Knowledge Transfer Training UAT Tests
  10. 10. Copyright © Capgemini 2017. All Rights Reserved. Smart ABX Packages Solution Features Intelligent Automation End- to-end Delivery Model ABX Center of Excellence Let’s walk your journey towards optimization! Flexible Pricing Model
  11. 11. Copyright © Capgemini 2017. All Rights Reserved. It all requires 0 efforts from you, ABX adapts ABX only communicates with your application’s interface layer and existing web services Layer Z Layer Y Layer X Interface Layer Client Landscape Action on application interface layer only, like a human ! • Non disruptive • Non intrusive Intuitive transfers, non-intrusive actions, non-disruptive approach
  12. 12. Copyright © Capgemini 2017. All Rights Reserved. ABX meets the 5 senses of intelligent automationABX meets the 5 senses of intelligent automation ABX offers you a holistic automation package InteractInteract Listen/Talk Service Act ABX Services: Qualification, scripting and execution Analyze Think Monitor Watch Knowledge Remember ABX BUDDY ABX Advisory and recommendations ABX auto-learning, context awareness, remembering
  13. 13. Copyright © Capgemini 2017. All Rights Reserved. ABX Community • ABX community is an online Think Thank that incubates innovative thoughts around automation in all business sectors. • The online community is a meeting point that brings together ABX CoE subject matter experts, business stakeholders, and tech-savvy people from all over the world to share ideas, discuss issues, suggest solutions and share market insights. • The community covers a variety of subjects: • Presales support • RPA solutions benchmarks and market insights • Awareness of latest technologies • Trainings and tools certification • Editor’s License negotiation • Alignment with the Group’s competitiveness strategy • Capitalization of best practices • Sharing knowledge and expertise ABX Center of Excellence makes the ABX Community your Automation Reference!
  14. 14. Copyright © Capgemini 2017. All Rights Reserved. ABX References Process Details • Monitoring process – Plan Archiving – Timesheets reminders- User Management - Reporting • Extracting data from financial and HR tools – performing comparison based on resource ID taking into account financial calendar – identifying the gaps – sending reports to resources for adjustment • Extract billing data from activity tracking tool and financial tool – compare data from both systems – identifying differences – creating reports with indicators • Incident management – opening mail box – extracting data from emails – opening the ticketing tool - creating tickets – updating information tickets – dispatching to assignment groups – archiving process emails in dedicated folders – sending communications • Connecting to purchase order application – opening purchase order documents – checking mandatory information – exporting data from documents to client files on the application – processing the purchase orders steps – rating the purchase orders quality for statistics • Processing time reduced from hours to minutes • Productivity Increased • 10 FTEs Gain • Reducing Production Losts • Accurate financial controls for billing • 20% Production Gains • Generating More Value on the project • 2 FTE’s Gain • 600 Tickets processed per day • Dispatch – Creation – Update - Communication • 5 FTE’s Gain • 72 % of Purchase orders Automated • Faster & Smoother Supply chain • 2,5 FTE’s Gain Outcomes Appstwo Shared Services Capgemini Morocco Administration Processes Incident Management Purchase Orders Processing Client
  15. 15. www.capgemini.com The information contained in this presentation is proprietary. © 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM , and draws on Rightshore® its worldwide delivery model. Learn more about us at www.capgemini.com Rightshore® is a trademark belonging to Capgemini About Capgemini
  16. 16. APPENDIX
  17. 17. Copyright © Capgemini 2017. All Rights Reserved. Pre-empting your RPA concerns Challenges • Acceses & Security, ISO27001 rules must be respected at each phase of the ABX approach and be considered when applications outside of Capgemini network. • Acceptance and avoid reluctance to change. • Intrusiveness , Automation should act on top layers of information system and applications • Post-Production Management, ensure the best conditions of execution with necessary tools to guarantee continuity and value. What to do? • Use an RPA solution already ISO27001 certified Manage Credentials & Accesses through encrypted Features ( Windows Credentials) and Group IT compliant Architecture. At mid-term assess the ABX offer and certify it ISO27001  See Appendix: Security • The ABX Community ensures communication, evangelisation and knowledge transfer and trainings. • Choose simulation mode while automating to reproduce Front Human actions on interfaces and applications to not compromise integrity. • Standard or Personalized Monitoring tools with features to act quickly and efficiently on automation capabilities.
  18. 18. Copyright © Capgemini 2017. All Rights Reserved. Forrester 2017 RPA WaveEverest Group 2017 – Fit Gap Matrix 3 major RPA Technologies are considered as Leaders on the market The Big Players on the Market
  19. 19. Copyright © Capgemini 2017. All Rights Reserved. Security- General Aspects  UiPath is certified ISO 27001 and have Security Guidelines  Passwords Storage & exchange  Windows Credentials Feature and UIPath Security SecureString are used To exchange, storage and encrypt Login/Password for the Robots . No credentials in the scripts.  Possibility to have a Customer-side secure Webservice that provides the credential used on the fly. • Passwords storage not needed and Webservices must be Protect in two way SSL (Client-side certificate + server).  Robot Account Access  The Information Security Officer Group IT has validated the ABX Secure access architecture based on service accounts for the robots.  Customer Data Privacy  Customer Inputs/Outputs Files are stored on Forge with limited accesses(No customer data will be saved on the ABX platform).
  20. 20. Copyright © Capgemini 2017. All Rights Reserved. Security- General Aspects  Test Environment Security  Solution 1: A dedicated testing platform provided by the customer.  Solution 2: Dedicated test projects (In the case of multiple applications, it must be ensured that the same test account can be used on all applications).  Solution 3: Use Prod accounts. To avoid absolutely from a security point of view. This will require: • A derogation from the DA, the CySIP Officer (Complicated to get , Do not expect a reactivity on this point). • Additional security measures and constraints at the level of the UIPath.  Backup And Restoration  Backup Strategies is defined by ABX and managed by group IT.  Full Backup of Processes scripts.  Incremental Backup for log files and Execution reports.  A template is created to save the VMs configuration.  All data is stored into SVN and can be restored with a checkout.
  21. 21. Copyright © Capgemini 2017. All Rights Reserved. XXXXXXX Security – Platform Architecture Laptop 2 IP: Vlan standard RDP NSX(firewall) FRPR3BNCRUN (Bounce Server) IP: **.**.**.*** CAL licences VM FRPR3FACTAUTOPP / IP: 10.70.89.209 Robot 1 (Windows session 1) Login: XXXXXXXXXXXXXXX Robot 2 (Windows session 2) Login: XXXXXXXXXXXXXXX Robot 3 (Windows session 3) Login: XXXXXXXXXXXXXXX Robot 4 (Windows session 4) Login: XXXXXXXXXXXXXXXX Administration des robots Login: ADM-FR-[Logincorp] ServiceUIPathestdémarré RDP RDP RDP RDP RDP RDP Laptop 1 IP: Vlan standard Laptop 3 IP: Vlan standard RDP Tâches planifiées Windows credential Scénarii Users ADM Gestion Via comptes Admin Comptes ADM User Comptes de service Connexion RDP Clarity N2K Clarity iWAL L ALM OW B CTF CR M RTD Comptes SVC-FR with SSO access XXXXXXXXXXXXXX HTTP / HTTPS SVC-FR- XXXXXXXXXXXXXXX XXXXXXXXXXXXXX XX XXXXXXXXXXXXXX XXX
  22. 22. Copyright © Capgemini 2017. All Rights Reserved. ABX Security : Network Access Architecure  Platform in Capgemini Standard VLAN  Platform in Capgemini Secured VLAN :  Platform in customer premises with VPN access from Capgemini : UiPath secured VLAN Project’s secured VLAN Project’s server Project’s server Allow Only UIPath Robot Project’s server UiPath secured VLAN Project’s server Capgemini network UiPath secured VLAN Project’s secured VLAN Project’s server Project’s server Allow Only uiPath robot Customer premises Project’s Network VPN access Project’s server
  23. 23. www.capgemini.com The information contained in this presentation is proprietary. © 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM , and draws on Rightshore® its worldwide delivery model. Learn more about us at www.capgemini.com Rightshore® is a trademark belonging to Capgemini About Capgemini Security- General Aspects UiPath is certified ISO 27001 and have Security Guidelines ABX Platform is on European location. Connectivity , Security & Confidentiality rules are followed and no activity is done on local machines. Windows Credentials Feature is used To Encrypt Login/Password for the Robots . No credentials in the scripts. Files are stored on Forge with limited accesses
  24. 24. Copyright © Capgemini 2017. All Rights Reserved. Major Technology Enablers  Governmental and public organizations  Telecom  Energy and utilities  Manufacturing  High tech  Medical  Food  Consumer goods  Entertainment  Logistics  Office supplies  Agribusiness  Insurance  Information services Sectors Process examples by function Customer management  Billing  Customer portal  Payment  Clearing  Deposits  Reporting  Disputes  Info gathering and tips to customer case agent Procure to Pay  Suppliers  Requisitions  Purchase Order  Invoicing, Payment  Dunning / Collection  Manual receipts  Settlement reporting  Journal posting Order to Cash  Cash Application  Customer payment  Manual statements  Invoice creating  Invoice approval w/ validity checks  Cashbook  Credit Card Posting  Recorded checks Finance and accounting  Journal posting / processing  Accounts payable / Accounts receivable reconciliation  Period Close  Finance and accounting settlement reporting  Debt Collection Case Management/Collection Human Resources  Employee registration and on-boarding  Variable compensation  Salary information  Hour registration and approval  Absence / Vacation approval  Termination / down- sizing case processing Case management  Handling of applications for registration, benefits  Information and data verification  Document collection and verification, KYC  Order booking  Claims handling Main Technologies
  25. 25. Copyright © Capgemini 2017. All Rights Reserved. DEMO

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