The document details Skybuffer's intelligent decision dimensions (IDD) SAP add-on, which offers cognitive automation solutions for corporate environments, enhancing employee support and productivity through AI-driven tools and hybrid collaboration. The IDD integrates seamlessly with SAP technologies, providing analytics, reporting, and a digital assistant to streamline processes across various business functions. It aims to deliver fast ROI and efficiency improvements while supporting over 100 languages and various communication channels.

1. SAP Partner: Skybuffer
SAP Add-on: Intelligent Decision Dimensions (official SAP certified add-on name from Skybuffer)
Package: Conversational Actions (developed on top of SAP Conversational AI), Hybrid Chats (developed on SAP Solution Manager ITSM),
Action Cards
Version: 3.2
Intelligent Decision Dimensions
Holistic Cognitive Automation of Your Corporate Environment

2. What Skybuffer Offers?
Out-of-the-box
AI content
Offer
1
Responsible
Company
Contract
Seamless
operator step-in
Analysis and
reporting
Public, private or hybrid
cloud infrastructure
Digital core
integration
SAP technology
platform
Employees’ Support
and Productivity
Employees’ support automation
Productivity increase
Customer Support
and Lead Generation
Customer support
Targeted marketing
Leads generation

3. What Ensures Fast Profit and ROI?
Intelligent Decision Dimensions (IDD)
• Flexible architecture for public, private or hybrid cloud
• Recognized AI methodology
• Community-driven turnkey content
• Seamless human expertise involvement
• Certified integration components
• Prebuilt business intelligence warehouse and reporting
• Enterprise-level platform
Employees efficiency in weeks
Automation level in first months
Languages supported
100+
80%
+25%
Leads generation
×2

4. Intelligent Decision Dimensions
Digital Assistant
Efficient Self-Services
for your customers, partners and
employees together with hybrid mode of
joint work of digital assistant and contact
center
Turnkey Solution
allows connecting to SAP digital core
and launching within days
100% Fixed Price
of the solution comprising customization
and integration into your IT landscape
having systems of various vendors

5. Intelligent Decision Dimensions
Operator’s Automated Hybrid Workplace
Omnichannel contact center with Automatic Categorization of all requests, their on-premise logging and
conducting dialogues in real-time mode with Digital Assistant and On-Demand Human Operator Step In,
when necessary and/or appropriate
Monitoring of all dialogues with AI, conversations immediate automatic categorization allowing Managing
Operators Authorization for the conversation topics, saving history of conversations On-Premise

6. Intelligent Decision Dimensions
Analytics and Reporting of Any Complexity Level
Analytics and reporting of Any Complexity Level to develop and refine the cognitive automation model,
created on basis of BI model, embedded into SAP Solution Manager system of logging and processing
users’ requests in real-time mode
100% automated and transparent reporting contributes to Every-day Finding the Ways to increase the
cognitive automation level and Boost Competitive Advantages of rendering services to B2C и B2B clients

7. Digital Core-Embedded AI Content Out-of-the-Box
Lines of Business
Supply Chain Management
Order-to-Cash
Enterprise Assets Management
Finance and Controlling
Human Capital Management
User Management
Customer Support
Corporate Portfolio and Projects
procurement processes in chats with
media and codes scanning support
all kinds of HR processes without
having to log into the system
track projects’ dates, costs and
report statuses directly in MS Teams
process assets, work orders,
notifications and measurements
get access to financial and
controlling data from anywhere
trouble-free instant access to data
for authorized users
empower sales team with cognitive
tools to close deals faster
ideal balance of AI and human
intelligence for high-quality support

8. Digital Core-Embedded AI Content Out-of-the-Box
Communication Channels
including voice messages,
date picker, images,
contextual menu, etc.
automatic message format
adjustment to support “no
buttons” mode
full support of most raising
messenger
power of most popular
social network to serve your
clients and generate leads
support your team and
clients in IRC-style
messenger
employees can chat to any
system in IT landscape to
increase productivity
support your clients from
Skype to unlock additional
service potential
Alexa, Google Assistant,
SIP, P2P calls, including
IVR
any messenger or social
network platform that you’d
like us to integrate into

9. Success Stories

10. Intelligent Decision Dimensions
Entitlement
Chatbot maintenance, live chat and conversations analysis applications
1,000 chat sessions included, each additional session is $0.12
WORKPLACE
$240 / operator / month
Conversational AI skills
package
CONFIGURATION
PRICE, $
Foundation
including SAP User Management
EASY CHATS
$4,200 / month
Enterprise
more than 450 business scenarios
OVER AND ABOVE
$11,500 / month
Integration non-SAP + Professional Services +
Public Cloud deployment + +
Private Cloud deployment + $4,200 setup fee +
Integration SAP SAP NetWeaver SAP On-Premise and Cloud

11. • Installation of Intelligent Decision
Dimensions add-on
• Configuration of Intelligent Decision
Dimensions add-on
• Single Sign On configuration for SAP
Fiori Launchpad
• Microsoft Teams integration
configuration
• Zoom Chat integration configuration
Includes all Basic package services and a
dedicated team of 3-5 experts that will deliver:
• Custom development of SAP CAI skills
• Custom development of ABAP skill classes
in SAP NetWeaver
• Custom connectors development
• Integration into the existing infrastructure
• Solution architect advisory services
ENTERPRISE
$35,000 / month
BASIC
$4,200 / one time
Intelligent Decision Dimensions
Professional Services
Note: 12 months initial binding period

12. 12
NORWAY
Laberghagen 23
NO-4020, Stavanger
NORWAY
Phone: +47 90069983
Intelligent Decision Dimensions
New Level of Cognitive Automation in Your Corporate Landscape
POLAND
WPT – budynek Beta
ul. Klecinska 125
Wroclaw,
POLAND, PL-54-424
Phone: +48 534652207
INDIA
6th Floor, 2A,
Ecospace Business Park,
Action Area II, Newtown,
Kolkata, West Bengal
INDIA, 700156
Phone: +91 3340670040
Mobile: +91 9819730354
BELARUS
prosp. Dzerzhinskogo 104B,
office 603
BY-220116, Minsk
BELARUS
Phone: +375 29 3702904
+375 29 8698677
USA
12640 West Cedar Dr,
Lakewood, CO 80228
UNITED STATES OF AMERICA
Phone: +1 864 3629513