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Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: INSPECTION ROUND
POWERED BY SKYBUFFER
ADD-ON
CONVERSATIONAL ACTIONS:
INSPECTION ROUND
by
Skybuffer Team
Inspection Round
Chapter 1: Introduction
Joi
Virtual Assistant
Theodor, 35
Technician
Scene 1: Start of the Day Main character: Theodor | Page 03
INSPECTION ROUND
It’s Monday morning. Theodor is starting his weekly Inspection Round. He
is using virtual assistant Joi to help him to communicate with SAP On
Premise system
Hi Joi!
List of Inspection
Orders, please
SAP Backend Main character: Theodor | Page 04
INSPECTION ROUND
Inspection Round work order is in Released status and assigned to
Theodor in SAP ERP system
SAP Conversation AI Main character: Theodor | Page 05
INSPECTION ROUND
Dialogue to get Inspection Orders list from SAP ERP, including
authentication process (in case Theodor uses web chat communication
channel)
Authentication Email Main character: Theodor | Page 06
INSPECTION ROUND
In case Theodor uses web chat channel, SAP Conversational AI sends
emails with the verification code. It is also possible to send SMS message
out of SAP ERP system to Theodor’s mobile phone.
Inspection Round
Chapter 2: Pump Malfunction Report
Joi
Virtual Assistant
Theodor, 35
Technician
Scene 2: Equipment is Broken Main character: Theodor | Page 08
INSPECTION ROUND
Making Inspection Round, Theodor checks measurement points and finds
out that the pump temperature is too high, so he decides to report a
malfunction
There is a
malfunction here
SAP Conversational AI / SAP Backend Main character: Theodor | Page 09
INSPECTION ROUND
Dialogue to create malfunction report from the chat channel directly in
SAP On Premise system
Inspection Round
Chapter 3: Inspection Order Technical
Completion
Joi
Virtual Assistant
Theodor, 35
Technician
Scene 3: Inspection Order is Completed Main character: Theodor | Page 11
INSPECTION ROUND
Theodor has completed the pump inspection operations list and now asks
Joi to set Inspection Order status to technical completion
We’re done here!
Please set Order
to the status
of Technical
Completion
SAP Conversational AI / SAP Backend Main character: Theodor | Page 12
INSPECTION ROUND
Dialogue to set Inspection Order status to Technically Completed, so it will
not be shown in the list of orders again
DEMO: INSPECTION ROUND
POWERED BY SKYBUFFER ADD-ON
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com FAST
RELIABLE
SIMPLE
INNOVATIVE

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Skybuffer AI-powered Conversational Actions :: Inspection Round

  • 1. Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FOR SKYBUFFER CLIENTS ONLY DEMO: INSPECTION ROUND POWERED BY SKYBUFFER ADD-ON
  • 3. Inspection Round Chapter 1: Introduction Joi Virtual Assistant Theodor, 35 Technician
  • 4. Scene 1: Start of the Day Main character: Theodor | Page 03 INSPECTION ROUND It’s Monday morning. Theodor is starting his weekly Inspection Round. He is using virtual assistant Joi to help him to communicate with SAP On Premise system Hi Joi! List of Inspection Orders, please
  • 5. SAP Backend Main character: Theodor | Page 04 INSPECTION ROUND Inspection Round work order is in Released status and assigned to Theodor in SAP ERP system
  • 6. SAP Conversation AI Main character: Theodor | Page 05 INSPECTION ROUND Dialogue to get Inspection Orders list from SAP ERP, including authentication process (in case Theodor uses web chat communication channel)
  • 7. Authentication Email Main character: Theodor | Page 06 INSPECTION ROUND In case Theodor uses web chat channel, SAP Conversational AI sends emails with the verification code. It is also possible to send SMS message out of SAP ERP system to Theodor’s mobile phone.
  • 8. Inspection Round Chapter 2: Pump Malfunction Report Joi Virtual Assistant Theodor, 35 Technician
  • 9. Scene 2: Equipment is Broken Main character: Theodor | Page 08 INSPECTION ROUND Making Inspection Round, Theodor checks measurement points and finds out that the pump temperature is too high, so he decides to report a malfunction There is a malfunction here
  • 10. SAP Conversational AI / SAP Backend Main character: Theodor | Page 09 INSPECTION ROUND Dialogue to create malfunction report from the chat channel directly in SAP On Premise system
  • 11. Inspection Round Chapter 3: Inspection Order Technical Completion Joi Virtual Assistant Theodor, 35 Technician
  • 12. Scene 3: Inspection Order is Completed Main character: Theodor | Page 11 INSPECTION ROUND Theodor has completed the pump inspection operations list and now asks Joi to set Inspection Order status to technical completion We’re done here! Please set Order to the status of Technical Completion
  • 13. SAP Conversational AI / SAP Backend Main character: Theodor | Page 12 INSPECTION ROUND Dialogue to set Inspection Order status to Technically Completed, so it will not be shown in the list of orders again
  • 14. DEMO: INSPECTION ROUND POWERED BY SKYBUFFER ADD-ON Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FAST RELIABLE SIMPLE INNOVATIVE