Hazel Hall discusses making intranets more input friendly to encourage knowledge sharing. She argues that employees are more likely to contribute if intranets have intuitive interfaces and critical masses of users and content. Additionally, organizations should establish environments where knowledge sharing is expected, communities promote collaboration, and experimentation is permitted. Proper incentives like rewards can also motivate contributions.
Digitization of Library Resources in Academic Libraries: Challenges and Impli...iosrjce
The advent of information and communication technology (ICT) has made imperative that library
holdings must be both in digital format and traditional format. Converting the analog library holdings to digital
format is indeed a herculean task. This paper discusses these challenges and proffered solutions.
Digitization of Library Resources in Academic Libraries: Challenges and Impli...iosrjce
The advent of information and communication technology (ICT) has made imperative that library
holdings must be both in digital format and traditional format. Converting the analog library holdings to digital
format is indeed a herculean task. This paper discusses these challenges and proffered solutions.
The Social Semantic Server - A Flexible Framework to Support Informal Learnin...Sebastian Dennerlein
Introduction: Scaling Informal Workplace Learning
System Design: Designing a flexible framework for informal workplace learning
Theoretical Underpinning
Design Principles
System Implementation: SOA for a Hybrid Knowledge Representation
Software Architecture
Services
Applications: B&P, KnowBrain & Bookmarker/ Attacher
Conclusion on the Support of Informal Learning
Future Work: Next Steps & What else can be achieve by the SSS?
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...UBC Library
Presentation by Ingrid Parent at the National Diet Library in Tokyo, Japan, Dec. 2, 2010.
Shaping our Future: Digitization Partnerships Across Libraries, Archives and Museums
Patrick Aerts (DANS, projectleider Software sustainability) vertelt over het belang van het duurzaam bruikbaar houden van software bij het streven naar duurzame toegang tot digitale data. De presentatie maakte deel uit van de Kennisdag Digitale Duurzaamheid op 13 juni 2016, georganiseerd door de Nationale Coalitie Digitale Duurzaamheid / Netwerk Digitaal Erfgoed.
The Social Semantic Server - A Flexible Framework to Support Informal Learnin...Sebastian Dennerlein
Introduction: Scaling Informal Workplace Learning
System Design: Designing a flexible framework for informal workplace learning
Theoretical Underpinning
Design Principles
System Implementation: SOA for a Hybrid Knowledge Representation
Software Architecture
Services
Applications: B&P, KnowBrain & Bookmarker/ Attacher
Conclusion on the Support of Informal Learning
Future Work: Next Steps & What else can be achieve by the SSS?
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...UBC Library
Presentation by Ingrid Parent at the National Diet Library in Tokyo, Japan, Dec. 2, 2010.
Shaping our Future: Digitization Partnerships Across Libraries, Archives and Museums
Patrick Aerts (DANS, projectleider Software sustainability) vertelt over het belang van het duurzaam bruikbaar houden van software bij het streven naar duurzame toegang tot digitale data. De presentatie maakte deel uit van de Kennisdag Digitale Duurzaamheid op 13 juni 2016, georganiseerd door de Nationale Coalitie Digitale Duurzaamheid / Netwerk Digitaal Erfgoed.
Engage, reflect, achieve: the blog as a learning tool in an undergraduate moduleHazel Hall
Hazel Hall's paper, co-authored with Brian Davison, presented at Assessment for learning: designing strategies to engage students and enable learning, Napier University, Edinburgh, 21 June 2007. An associated full text journal paper is available in manuscript form from http://drhazelhall.files.wordpress.com/2013/01/2007_hall_davison_blogs_lisr.pdf, and in published form from http://www.sciencedirect.com/science/article/pii/S0740818807000448
'The role of the census in public policy-making: information practices of policy makers' by Lynn Killick, Alistair Duff, Mark Deakin and Hazel Hall presented at Information: Interactions and Impact (i3), 23-26 June 2015
A Knowledge Management implementation as a management innovation: the impact ...Hazel Hall
Slides for the conference paper 'A KM implementation as management innovation: the impact of an agent of change' presented at Information: interactions and impact 2015, Aberdeen, 23-26 June 2015.Abstract available at http://www.iidi.napier.ac.uk/c/publications/publicationid/13382476
Blogging, reflective learning and peer supportHazel Hall
Hazel Hall's paper presented at eLearning@Edinburgh: Improving feedback via technology, National e-Science Centre, University of Edinburgh, 25 April 2008.
The research library: scalable efficiency and scalable learninglisld
As research libraries are being reconfigured in a network environment, two important trends are emerging. The first is to accelerate the sharing of infrastructure, either through collaborative services or with third party providers. The second is to engage more deeply with the research and learning processes of their campuses. As research and learning processes themselves change, the research library has to respond and this makes being responsive and open to learning very important.
2010 EGITF Amsterdam - Gap between GRID and HumanitiesDirk Roorda
How useful/relevant is GRID and High Performance Computing in its current form for the Humanities, especially within the European Infrastructure projects CLARIN, DARIAH and CESSDA? We need virtual use cases!
I've just bumped into this presentation. We made it to Rochdale Council's Telematics Working Party a long, long time ago.
Basically, it was a pitch for the support and resources to get all the libraries networked and active online. It took us another five years to finish the job (by which networked CD-ROMs were a distant memory!).
Although bits of this sound technically-archaic the fundamental principles still hold water.
IT as a Utility Network+: Libraries of the Future - Sir Duncan Rice Library, ...Steve Brewer
This introduction was given by Steve Brewer. The event continued the series of workshops on the theme of Libraries of the Future with a focus on community engagement. We were very pleased to welcome participants to the Sir Duncan Rice Library at the University of Aberdeen. This new library describes itself as a 21st century space for learning and research having been opened less than two years ago. We welcome all those with an interest in the theme of Libraries of the Future and especially those concerned with outreach and community activities and related knwoledge management.
Keynote speakers:
Sarah Chapman from Aberdeen University Special Collections department
Simon Burnett from Robert Gordon University
The agenda for the two day event was as follows:
11:30 - 12:00 - registration
12:00 - 13:00 - welcome and introduction to the IT as a Utility Network+ (light buffet lunch available)
13:00 - 13:45 - talk: knowledge management for libraries + questions
13:45 - 14:15 - Community engagement - key issues?
14:15 - 15:00 - break out groups - discussion of community engagement key issues
15:00 - 15:20 - coffee break
15:20 - 15:50 -Report back from break out groups
15:50 - 16:50 - Discussion on emerging ideas
16:50 - 17:30 - Identification of possible follow on actions
Evening meal - Bauhaus
09:00 - 09:15 - welcome coffee and pastries
09:15 - 09:30 - Recap from day one
09:30 - 10:00 - talk: community engagement (from the Sir Duncan Rice Library library team)
10:00 - 11:00 - library tour
11:00 - 11:15 - coffee break
11:15 - 12:30 - community engagement - discussion
12:30 - 13:30 - working lunch - agreement on follow in actions and recommendations on community engagement.
g-Social - Enhancing e-Science Tools with Social Networking FunctionalityNicholas Loulloudes
Presentation of "g-Social - Enhancing e-Science Tools with Social Networking Functionality" given at the Workshop on Analyzing and Improving Collaborative eScience with Social Networks, Chicago October 8th, 2012. Co-located with IEEE eScience 2012.
DYAS: The Greek Research Infrastructure Network for the Humanitiesariadnenetwork
Presentation by:
Panos Constantopoulos
Athens University of Economics and Business,
Athena Research Centre
Costis Dallas
Toronto University,
Panteion University,
Athena Research Centre
Presenter: Dimitris Gavrilis
Full-day session on archaeological infrastructures and services at the 18th Cultural Heritage and New Technologies (CHNT) conference
Vienna, Austria
11th -13th November 2013
Sirris innovate2011 - Smart Products with smart data - introduction, Dr. Elen...Sirris
This lecture highlights current trends, challenges and opportunities related to the emergence of large amounts of data. It also presents Sirris’s recent research activities in this domain.
The talk gives an overview on current trends for developing science gateways also called virtual labs or virtual research environments. It presents the services of the US Science Gateways Community Institute and international collaborations in the context of science gateways.
Dr Natalie Harrower - DRI and Open Datadri_ireland
Presentation given by DR Natalie Harrower, Director of Digital Repository of Ireland, at the Europeana and Open Data Symposium held at the National Library of Ireland on 23 May 2016, on the subject of Open Data use and policy in the Digital Repository of Ireland.
Preparation of the PhD thesis for examinationHazel Hall
Training materials used with doctoral students faced with the challenge of writing up their research and asking themselves 'How do I write up my doctoral study?'
Presentation delivered by Professor Hazel Hall at the RIVAL Reunion event in Edinburgh, 25th May 2023. Further details of the event at https://blogs.napier.ac.uk/social-informatics/2023/05/rival-reunion-event-25-may-2023/
Platform to Platform project lightening talkHazel Hall
Lightning talk on the AHRC/Creative Informatics funded Platform to Platform project to create a podcast series based on Lorna Lloyd's 'Diary of the war', and assess audience engagement with archives in two different digital formats - (1) a Blipfoto journal of text and images, and (2) sound in podcast episodes.
Platform to Platform: initial findings from the empirical studyHazel Hall
Initial findings from the empirical study of the Platform to Platform project are presented. The research centred on the creation of a podcast series based on the war diary of Lorna Lloyd (available at https://rss.com/podcasts/lornalloyd/), and the evaluation of audience engagement with it as compared with engagement with online text and images in a Blipfoto journal at http://blipfoto.com/lornal. The research was funded by the AHRC through the Creative Informatics programme.
Digital options: an assessment of audience engagement with a digitised set of...Hazel Hall
Paper presented at the Archives and Records Management conference, 2nd September 2022 on audience engagement with Lorna Lloyd's Diary of the war as a Blipfoto journal, and as a podcast series.
Using a multi-location, longitudinal focus group method to conduct qualitativ...Hazel Hall
Paper presented at 13th Qualitative and Quantitative Methods in Libraries International Conference (QQML2021) (virtual conference), 25-28 May 2021. Full text available at https://www.napier.ac.uk/~/media/worktribe/output-2755729/using-a-multi-location-longitudinal-focus-group-method-to-conduct-qualitative-research.pdf
Research, impact, value and library and information science (RIVAL): developm...Hazel Hall
The research-practice gap in Library and Information Science (LIS) is well documented, especially in respect of the difficulties of translating research into practice, and resultant lost opportunities. While many researchers attempt to explain this research-practice gap, few suggest strategies to address it. The creation of researcher-practitioner networks, however, is one approach that has been proved empirically to bridge the distance between the two communities. Such a network is currently operating in Scotland, funded by the Royal Society of Edinburgh. Research, Impact, Value and Library and Information Science (RIVAL) is part-way through its implementation based around four knowledge exchange events for a network membership of 32 from a wide variety of LIS sectors. RIVAL’s successful delivery depends in part on the project leads’ experience of undertaking, and evaluating the impact of, a UK Arts and Humanities Research Council funded grant: the Developing Research Excellence and Methods (DREaM) project. Already there are indications that RIVAL is delivering value to network members. There is a strong expectation for this to be enhanced, both in the remainder of the funding period and beyond, offering theoretical contributions to the study of social networks, especially in respect of social capital development to support knowledge exchange.
Collaboration and networking: learning from DREaM and RIVALHazel Hall
Discusses the extent of networking and collaboration amongst library and information science researchers and practitioners who took part in the AHRC-funded Developing Research Excellence and Methods (DREaM) project in 2011/12, and the extent to which learning from this grant has influenced the delivery of the Royal Society of Edinburgh funded Research Impact and Value and Library and Information Science project in 2019/20.
Research into Practice case study 2: Library linked data implementations an...Hazel Hall
The research underlying this presentation explored the role that libraries play in the linked data context. Focusing on European national libraries and Scottish libraries, multiple data gathering methods and constant comparative analysis were applied in the study. Amongst the findings, a general lack of awareness within the library community of the Semantic Web and the implications of linked data was identified. At the same time, there is recognition that linked data augments the discoverability and enhances the interoperability of library data. The presentation will include recommendations for the application of the findings of this research in practice.
Catalysing research into practice from the ground upHazel Hall
David Stewart, CILIP President for 2019 and Regional Director of Health Library and Knowledge Services North, presents on his key presidential theme: the importance of evidence to underpin the difference that library services make. He provides an overview of CILIP’s plans for greater collaboration and co-ordination, and also shares details of work undertaken in NHS England. This includes (a) national research on return on investment, and (b) details of the Catalyst scheme in the North of England, which has been designed to develop librarian research capability and a ground-up, small-scale research programme.
Professor Hazel Hall introduces the second networking event of RIVAL - a collaborative network of Scotland-based Library and Information Science (LIS) researchers and practising library and information professionals interested in maximising the impact and value of library and information science research. The project, which runs in 2019 and 2020, is funded by the Royal Society of Edinburgh.
Research, Impact, Value and LIS = RIVAL.
Scotland's school library strategy: advocacy and impact by Martina McChrystalHazel Hall
Vibrant libraries, thriving schools: a national strategy for school libraries in Scotland 2018-2023 is Scotland’s school library strategy. By showcasing the impact an excellent school library service can deliver, the strategy is intended to be used to influence decision-making in respect of school library provision. Martina's presentation outlines about her involvement in the development of the strategy as Chair of the National School Library Strategy Advisory Group, the strategy’s role in advocacy, and its anticipated impact.
Getting research into action: issues, challenges, solutions by Dr Sarah MortonHazel Hall
Sarah Morton has worked across research, policy and practice for most of her career, and will draw on examples from different settings encountered over this time in her presentation. She is keen to interrogate our learning about effective evidence use from the last 20 years, and review how this can be supported from research and practice perspectives. She will present a vision for the effective use of evidence of all kinds to plan, develop and improve policy, practice, and services. As part of this she will explain some of the ways that she is currently developing tools and support for effective evidence use.
Professor Hazel Hall introduces RIVAL - a collaborative network of Scotland-based Library and Information Science (LIS) researchers and practising library and information professionals interested in maximising the impact and value of library and information science research. The project, which runs in 2019 and 2020, is funded by the Royal Society of Edinburgh. This is the first of the four networking events.
Research, Impact, Value and LIS = RIVAL.
Participatory Budgeting, São Paulo, BrazilHazel Hall
Summarises a research project on participatory budgeting in São Paulo, Brazil undertaken by Edinburgh Napier University researchers Dr Wegene Demeke and Dr Bruce Ryan, and supported by the Global Challenge Research Fund.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
1. Input friendly intranets
Hazel Hall - Napier University
Hazel Hall
Senior Lecturer in Information Management
School of Computing
Napier University
h.hall@napier.ac.uk
Knowledge Management in an Age of Networks 1
Redwood House, Edinburgh - 27th October 2000
2. Input friendly intranets
Hazel Hall - Napier University
Sharing is important to efforts in Knowledge Management
Employees with straightforward access to common
resources
• execute routine tasks quickly
• aggregate information innovation in working
practices/product design/service delivery
• are less vulnerable to information loss
Knowledge Management in an Age of Networks 2
Redwood House, Edinburgh - 27th October 2000
3. Input friendly intranets
Hazel Hall - Napier University
Tools for information sharing
• browsers
• data warehouses
• filters
• intranets
• process handbooks
• software agents
• yield management software
Knowledge Management in an Age of Networks 3
Redwood House, Edinburgh - 27th October 2000
4. Input friendly intranets
Hazel Hall - Napier University
Intranets as key platforms for information sharing
• common resources for support of personal work, e.g. time
sheets, travel bookings
• integration of key business applications and tools
• resources and “places”, e.g. shared databases, discussion
space
• sharing may extend beyond the organisation, e.g. extranet
“shop window”
Knowledge Management in an Age of Networks 4
Redwood House, Edinburgh - 27th October 2000
5. Input friendly intranets
Hazel Hall - Napier University
Intranet dependencies
• An intranet is an infrastructure.
• An intranet’s business value is contingent on resources and
applications made available.
• Some resources and applications can be bought, e.g.
conferencing software, access to commercial online services.
• Unique internally produced resources must be sought from
individuals and teams.
Knowledge Management in an Age of Networks 5
Redwood House, Edinburgh - 27th October 2000
6. Input friendly intranets
Hazel Hall - Napier University
Research on motivating knowledge sharing and intranets
• priority area for knowledge research (Holsthouse, 1998)
• addresses KM research questions about teams
• “input friendliness” depends largely on organisational
incentives
• literature reviewed from domains of business studies,
information systems, organisational science and sociology
• (limited) case study material
Knowledge Management in an Age of Networks 6
Redwood House, Edinburgh - 27th October 2000
7. Input friendly intranets
Hazel Hall - Napier University
Motivations to act happens when:
• it is easy to do so
• the usefulness of acting is obvious
This is not a new research finding!
Knowledge Management in an Age of Networks 7
Redwood House, Edinburgh - 27th October 2000
8. Input friendly intranets
Hazel Hall - Napier University
Easy to act: intranet interfaces
• HCI and systems design standards apply
• channels for information flow important: dedicated mailboxes;
speech input; requirement for all staff to become proficient in
HTML
• integration of tools into communities to match levels of
formality to elicit high quality contributions (Brown and Duguid,
1998)
• levels of “control”
Knowledge Management in an Age of Networks 8
Redwood House, Edinburgh - 27th October 2000
9. Input friendly intranets
Hazel Hall - Napier University
Usefulness of acting is obvious: intranet critical mass
Dilemma
There’s no point
in submitting
material to the
intranet: no one
uses it.
Knowledge Management in an Age of Networks 9
Redwood House, Edinburgh - 27th October 2000
10. Input friendly intranets
Hazel Hall - Napier University
Usefulness of acting is obvious: intranet critical mass
Dilemma
There’s no point
I don’t use the
in submitting
intranet. There’s
material to the
nothing of use to
intranet: no one
me there.
uses it.
Knowledge Management in an Age of Networks 10
Redwood House, Edinburgh - 27th October 2000
11. Input friendly intranets
Hazel Hall - Napier University
Usefulness of acting is obvious: intranet critical mass
“Output” friendliness
• PR efforts: promotion of services; cross linking; indexing for
search services
• sole platform for content and applications
• realistic expectations of use, e.g. pointer systems
Knowledge Management in an Age of Networks 11
Redwood House, Edinburgh - 27th October 2000
12. Input friendly intranets
Hazel Hall - Napier University
Usefulness of acting is obvious: intranet critical mass
Finding of Cap Gemini and Cranfield University (1999)
“The critical mass has to appear in three key areas - users
(success can only come from people using the intranet),
content (there has to be ever-more useful and relevant
material available) and utilisation (the extent to which users
are connected per day).”
Knowledge Management in an Age of Networks 12
Redwood House, Edinburgh - 27th October 2000
13. Input friendly intranets
Hazel Hall - Napier University
Usefulness of acting is obvious: intranet critical mass
Finding of Cap Gemini and Cranfield University (1999)
“The critical mass has to appear in three key areas - users
(success can only come from people using the intranet),
content (there has to be ever-more useful and relevant
material available) and utilisation (the extent to which users
are connected per day)… a minimum of around 40% of
potential users need to connect to the intranet for real value
generation to begin.”
Knowledge Management in an Age of Networks 13
Redwood House, Edinburgh - 27th October 2000
14. Input friendly intranets
Hazel Hall - Napier University
Motivating knowledge sharing: broader issues
• Providing good interfaces and establishing critical mass are
just two issues to consider.
• Creation of other more general enabling conditions is also
important.
Knowledge Management in an Age of Networks 14
Redwood House, Edinburgh - 27th October 2000
15. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 1: environments that make knowledge
sharing a key responsibility of staff
Knowledge sharing is more likely to be encouraged in staff
who:
• know that it’s a job requirement: acquire expertise and
disseminate it
• know that it’s a legitimate activity
Knowledge Management in an Age of Networks 15
Redwood House, Edinburgh - 27th October 2000
16. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 1: environments that make knowledge
sharing a key responsibility of staff
• encouraged through pro-active training, project debriefings,
mentoring, assisting etc.
• case study examples, e.g. Citibank - not until specific
responsibilities were assigned to particular individuals were
contributions to the online knowledge base elicited
Knowledge Management in an Age of Networks 16
Redwood House, Edinburgh - 27th October 2000
17. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 2: environments that promote
communities for knowledge sharing
• Cultures that place high value on personal technical expertise
and knowledge creation are less likely to provide conditions
conducive to knowledge sharing.
• Community strength comes through strong ties and shared
social capital: norms, obligations, trust and identity.
• Identity derives from common purpose and aspirations to
which group members are committed.
Knowledge Management in an Age of Networks 17
Redwood House, Edinburgh - 27th October 2000
18. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 2: environments that promote
communities for knowledge sharing
• carrot of continued vitality of the group
• stick of obligation to the group
• commitment invigorates the community
Knowledge Management in an Age of Networks 18
Redwood House, Edinburgh - 27th October 2000
19. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 2: environments that promote
communities for knowledge sharing
trust - sharing (input) - sense of community
Knowledge Management in an Age of Networks 19
Redwood House, Edinburgh - 27th October 2000
20. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 2: environments that promote
communities for knowledge sharing
Intranet checks
• degrees of input control, e.g. location and branding of input
• willingness to accept/reject lurkers
Knowledge Management in an Age of Networks 20
Redwood House, Edinburgh - 27th October 2000
21. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 3: environments that promote
experimentation for knowledge sharing
Importance of experimentation in Knowledge Management
activity
• “distinctly new knowledge comes from experimenting” (Fahey
and Prusak, 1998)
• “non-experimentation” simply reinforces, refines and
sharpens what is already known
• employees emboldened in environments that permit
experimentation
Knowledge Management in an Age of Networks 21
Redwood House, Edinburgh - 27th October 2000
22. Input friendly intranets
Hazel Hall - Napier University
Enabling condition 3: environments that promote
experimentation for knowledge sharing
Intranet checks
• status consciousness in the online environment
• facilities for anonymity
Knowledge Management in an Age of Networks 22
Redwood House, Edinburgh - 27th October 2000
23. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: rewards
Knowledge management
strategies need to be
linked to people by
building reward and
recognition programmes.
Knowledge Management in an Age of Networks 23
Redwood House, Edinburgh - 27th October 2000
24. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: rewards
Develop an appropriate
Knowledge management
reward system and
strategies need to be
incentive scheme to get
linked to people by
the message across that
building reward and
knowledge and learning
recognition programmes.
are crucial.
Knowledge Management in an Age of Networks 24
Redwood House, Edinburgh - 27th October 2000
25. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: “hard” rewards
Economic incentives
• increased pay
• bonuses
• stock options
Employees will seek ways to input, but some research shows
“short-termism” in this activity.
Knowledge Management in an Age of Networks 25
Redwood House, Edinburgh - 27th October 2000
26. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: “soft” rewards
Access to information and knowledge
• receipt of valuable knowledge in return for giving it, e.g.
Toyota network (Dyer and Nobeoka, 2000).
• anticipated return may be far in the future e.g. news groups
and mailing lists
Ease of intranet access is important to reap reward.
Knowledge Management in an Age of Networks 26
Redwood House, Edinburgh - 27th October 2000
27. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: “soft” rewards
Career advancement/security/reputation
• partnerships in professional consulting firms
• tenure/promotion in academic institutions
• future contracts for partner firms
Resource ownership and protection of this needs to be made
obvious across the intranet.
Knowledge Management in an Age of Networks 27
Redwood House, Edinburgh - 27th October 2000
28. Input friendly intranets
Hazel Hall - Napier University
Motivation to act: “soft” rewards
Personal satisfaction through:
• acts of altruistic and pro-social behaviour
• seeing results of altruistic and pro-social behaviour
Knowledge Management in an Age of Networks 28
Redwood House, Edinburgh - 27th October 2000
29. Input friendly intranets
Hazel Hall - Napier University
Some conclusions
• Input friendliness is not limited to “obvious” issues of interface
design.
• “Output” friendliness is important, especially to create critical
mass.
• Incentives and reward systems have their part to play, but
further research is needed to assess which type of incentives
are the most effective.
Knowledge Management in an Age of Networks 29
Redwood House, Edinburgh - 27th October 2000