This document discusses trends in technology use between generations and strategies for bridging the digital divide between seniors and younger people. It describes how organizations in Norway and other countries create places for seniors to learn technology skills and use devices. While technology provides opportunities, interpersonal connections are also important. Both informal and formal learning approaches are needed to engage all ages.

1. ”Grandma´, may I useyouriPad, please?”
Ingeborg Bø
Boardmember EFQUEL, ICDE, Seniornet
Past President EDEN, pastex. dir. NADE
Norway
EDEN AnnualConference
Porto
6 - 9 June 2012

2. - Openness
- Friendliness
- Collaboration
betweengenerations

4. Trends technological
development
 New gadgets and devices
 Personalisation
 Contextualisation
 Communication through social media
 Globalisation - openness to the world
 Public information only available on the net
 Welfare technology

5. Life situation
Seniors Younger generation
 Digital outsiders  Digital natives
 Many excluded from participation in the  Live separated from older generations
digital society
 Responsibility for parents and
 People live longer grandparents
 Better health  Live their lives on the internet
 Many live alone  New ways of communication
 Need more help to be able to stay at  Demanding obligations:
home longer
careers and family
 More demanding
 Shortage of personnel in the nursing
homes
 Less resources available

6. Norwegian senior-political
indicators 2011
Survey: attitude towards seniors:
Statement: “Employees over 50 years old are less able to master pc and ict
than younger employees.”
2010 2011
Leaders 67% 56%
agree
Employees 67% 62%
agree
Synovate for Center for seniorpolicy, 2011

7. Characteristics or stereotypes
?
Seniors Young
 Experience  Curious
 Broad knowledge  Eager to learn
 Wisdom  Open-minded
 Critical  Radical
 Conservative  Unafraid of change
 Reluctant to change  Playful
 Old patters
 Rest

8. Why bridge the gap?
Seniors Young
 Participate more actively in  Learn to help others
modern society: banking, public
information, tickets, information  Attitude towardsseniors
 Inclusion  Respect
 Communication  Learn about the past
 Welfare technology  Critical thinking
 Reduce public expenses  Tolerance
 Self sustained  Conversation
 More joy  More joy
 Learning  Learning

9.  http://www.youtube.com/watch?v=nTZ1DJRleRE

10. SeniornetNorway
Goal: All seniors in thecountryshall be
activeusersoftheinternet

11. SeniornetNorway:
Development
2006 2012
Clubs 20 160
Volunteers 100 850
Employees 36
Trained per year 1.000 >25.000
Budget (NOK) 2.1 m 5.5 m

12. Opplæringssteder
Klubber 160 stk.

13. Why?
 26% ofthepolulationofNorway, 1.3
million, areabove 55 years old
35%ofthe seniors, or 435 000, have
noknowledgeabout pc or internet
(National statistics; 2011)SSB)

14. Tools:
Motivate– teach-maintain
 SeniorSurfday
 Newspaper, homepage
 Collaboration withotherNGOs
 Tailormadebasictraining, just for seniors
 «Pyramide training”: Traintheteachers!
 Training and meetingplaceswhere seniors live and meet
(seniorcentres, libraries, schools….)

15. Goals for
2012:
 Increasethenetworkoflearningplaceswith 50 newplaces (target
200)
 Offer training and guidance to at least 25 000 seniors
 Collaboratewithschools
 Exploitthepotentialofwelfaretechnology,
 Engagegroupswithlowparticipation in theuseof ICT,
immigrants

16. SecondarySchool
Voluntaryclass: ICT Service

17. Recognition:
EU eInclusionAward –
Rosingprisen 2006 AgeingWell:
Awarded by theNorwegian Finalist in Vienna in
Computer Society December 2008

18. Training camp in
Spain

19. ICTcamp2012
in Gausdal, Norway

20. SeniorSurf 2012
Opening at
Drømtorpsecondary
school
By Rigmor Aasrud
Minister ofgovernment
administration, reform
and churchaffairs

21. Similar networks in other
countries
United Kingdom: UK Online Centres
http://www.ukonlinecentres.com/
Sweden:
http://www.seniornet.se/
USA:
http://www.seniornet.org/
International: United generations
http://www.unitedgenerations.org/en/40.homepage/
Denmark:
http://www.aeldresagen.dk/sider/forside.aspx

22. Welfaretechnology
Dignio AS is a Norwegianstartupcommitted to
innovation in Home healthcare.
http://www.dignio.com/
In the perfect world..
Our senior fellow citizens are in full control of their lives.
 Live safely at home as long as they wish.
 Can contact a trained health worker whenever they want -
even if it's not necessarry.
 Are assured that someone is watching over them if
something goes wrong.
 Live a life to its fullest.
http://www.dignio.com/node/4

23. Some Projects
 MobileSagehttp://www.mobilesage.eu/EU AAL
Situated Adaptive Guidance for the Mobile
Elderly
The ideaofMobileSage is to
provideelderlypeoplewithcontext-sensitive,
personalized and location-
sensitivetoolswhichallowthem to carryout and
solveeverydaytasks and problems in theself-
servesocietywhen and wheretheyoccur, “just-
in-time”.

24.  T&Tnet EU AAL
http://www.itfunk.org/docs/prosjekter/AAL-TTnet.htm
Travel & Transport solutionsthroughemotional-
socialNET-working
T&Tnetprovidessolutions to helpelderlyget to a
specificdestination by making useof a
different transport means, and it offers
navigation and orientationadapted to
theuserpreference in real time.

25. Dilemmas
Ingeborg Moreus Hansen Sherry Turkle, professor of the
President of Seniornet Norway: social studies of science and
technology,
“Nothing can substitute the touch MIT:
of a warm hand.”
“Alone together.
Why we expect more from
technology and less from each
other”
Basic Books 2011

26. Challenges to the EDEN
family
•Create content of interest for seniors
•Respect informal learning
•Approach seniors as an interesting target group
•Create learning arenas where seniors are
•Engage generation Y in learning activities for seniors

27. Tore Renberg:
”Grandma'sGotCable TV”

28. Promise
“Yes, girls, you are welcome to use my
iPad, And let us play together,”
Grandma