Infosys believes that only through order management best practices, can CRM and SRM investments increase productivity and improved profitability. Order management cycle must have Supply Chain visibility
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/consumer-driven-replenishment-87
Description:
This is a sales presentation example for Consumer Driven Replenishment (CDR) project work. CDR is an analytical approach to supply chain integration between a consumer goods supplier and its customers.
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/consumer-driven-replenishment-87
Description:
This is a sales presentation example for Consumer Driven Replenishment (CDR) project work. CDR is an analytical approach to supply chain integration between a consumer goods supplier and its customers.
Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
These are Analytical platforms that enable a sudden spurt of performance improvement. Designed to answer specific problems that retailers face, these solutions use BI, Analytics, Big Data and Mobility based approaches to provide a clean wrap.
An exclusive presentation by Mr. Mayank Sahai, AVP - Corporate Marketing - Tata Teleservices Ltd. on ‘Enhancing Marketing Performance to drive Business Objectives.’ The presentation was made at SAS Forum India 2013.
Infosys - Automotive RFID Systems & Solutions | Supply ChainInfosys
Infosys RFID automotive systems and aerospace RFID solutions help automotive companies to better manage the uncertainties and associated changes in important factors like business requirements, KPIs, cost sharing models and technological advancements across partners
Supply chain analytics solutions combine technology and human effort to compare and highlight opportunities in supply chain functions. They leverage enterprise applications, web technologies, and data warehouses to locate patterns among transactional, demographic and behavioral data
Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
These are Analytical platforms that enable a sudden spurt of performance improvement. Designed to answer specific problems that retailers face, these solutions use BI, Analytics, Big Data and Mobility based approaches to provide a clean wrap.
An exclusive presentation by Mr. Mayank Sahai, AVP - Corporate Marketing - Tata Teleservices Ltd. on ‘Enhancing Marketing Performance to drive Business Objectives.’ The presentation was made at SAS Forum India 2013.
Infosys - Automotive RFID Systems & Solutions | Supply ChainInfosys
Infosys RFID automotive systems and aerospace RFID solutions help automotive companies to better manage the uncertainties and associated changes in important factors like business requirements, KPIs, cost sharing models and technological advancements across partners
Supply chain analytics solutions combine technology and human effort to compare and highlight opportunities in supply chain functions. They leverage enterprise applications, web technologies, and data warehouses to locate patterns among transactional, demographic and behavioral data
Agility is critical to overcome the challenges of a traditional S&OP process. Learn more from our recommendations to manage, anticipate and synchronize supply and demands
Achal Raghavan's case analysis (along with those from other authors) published in Vikalpa (the IIM Ahmedabad journal) in Oct-Dec 2007. Deals with the challenges faced by Infosys in transitioning from low-end system maintenance jobs to high-end consulting / solutions projects. The analysis includes a strategy recommendation. Though published several years back, the analysis is especially relevant now, when the "Infosys 3.0" growth strategy is under increasing scrutiny.
Logistics and Supply Chain Management-OverviewThomas Tanel
This presentation is designed to take an overview of global supply chain logistics, both in terms of today's supply chain and in the demand flow management process, so you can know how to make the most of this powerful tool. You've probably heard something about these topics. You may even be vaguely familiar with them. But how much do you really know about their strategic importance and the specific benefits you can gain from having a solid understanding of them?
Here's the best way to investigate global supply chain logistics and the impact it can have on your organization. You will have the opportunity to explore a variety of logistics areas , extrapolate their meanings in ways that are appropriate for strategic planning, and apply the techniques needed to make it all work for your organization.
Your business needs and technology are in a constant state of rapid-fire change, but you can count on one thing remaining constant: the need to align logistics strategically with your market needs in order to gain a competitive advantage. This alignment requires building a supply and demand system that truly helps you respond to worldwide changes in sourcing and ever-shifting customer demand. What is the potential effect that global trade management will have on your supply chain? How do you convert digital value inputs into logistics value-added outputs? How can you harness the power of global supply chain logistics as a significant force in the execution of your corporate strategy? How can you gain the information you need to translate abstractions into concrete benefits through supply chain management and continuous flow distribution?
All marketing aspects including financial and HR policies are explained elaborately . Subsidiaries, value system , competitors. A comparison study among TCS INFOSYS and Wipro is given Briefly.
Infosys – Order management | CRM & SRM Case Study | SolutionInfosys
The Infosys order management solution envisages collaboration on the order planning process. This technology solution integrates with SRM and CRM applications within an organization to help identify customer and supplier prioritization
Data-Driven Logistics: Inventory Management CRM's Strategic ImpactCRM DATA ANALYTIC LLP
Experience the strategic impact of our CRM system on data-driven logistics. Explore how analytics and insights propel your business forward, ensuring optimal inventory levels and streamlined supply chain management
The IBM® Smarter Asset Management solution optimizes supply chain operations thanks to advanced contract management, program management, sourcing, and analytics. The solution is modular and scalable and is delivered in a software-as-a-service (SaaS) model, providing rapid set-up and low total cost of ownership for organizations that invest in it.
http://www.redbooks.ibm.com/abstracts/tips1245.html
iON Manufacturing Solution Interpump Case StudyChirantan Ghosh
While Interpump had its regular customers, the seasonal nature of the auto market led to inventory excess. Hence, Interpump should have set scientific thumb rules for Production.
Project on Customer Relationship management at Huge Hyper Market at Big Bazaar And Reliance Mart in India.Big Bazaar and Reliance Mart is the Largest Hyper Market in Indian Retail Chain.
Infosys commissioned an independent market research company, Vanson Bourne, to investigate the use of digital technologies and key trends in nine industries. We surveyed 1,000 senior decision makers from business and IT, from large organizations with 1,000 employees or more and annual revenue of at least US$500 million.
The report aims to discover:
a) the surging tide of digital technology adoption in organizations – what is used and where?
b) the promised land of digital technology use, and the hurdles organizations face to get there
c) the biggest disruptive digital trends within the next three years and why organizations see them as vital to future success
The summary here presents the survey results and highlights the digital outlook that will define the healthcare industry strategy over the next three years.
5 tips to make your mainframe as fit as youInfosys
Just like a periodic health check-up is important to assess your overall well-being, a detailed reexamination of the enterprise IT landscape is paramount. We take a look at the various ways an enterprise needs to revamp its mainframe and sharpen its functionalities to stay ahead of the game. While APIs aid you in providing superior customer service, migrating to the cloud provides you with scalability and resilience. These and many more sub-offerings from Infosys aid your organization in staying agile and equipped to leverage the latest technologies to cater to the ever-changing market. Learn more.
Human Amplification In The Enterprise - Resources and UtilitiesInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Resources and Utilities.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Telecom and CommunicationInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Telecom and Communication.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Retail and CPGInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Retail and CPG.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Manufacturing and High-techInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Manufacturing and High-tech.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human amplification in the enterprise - Automation. Innovation. Learning.Infosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Automation, Innovation and learning.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Healthcare and Life SciencesInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Healthcare and Life Sciences
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Banking and InsuranceInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Banking and Insurance.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Take a glimpse at few of our efforts that we made to demonstrate that efficient technologies can easily be deployed in large scale in a cost effective manner to make our campus environmental friendly on this World Environment Day 2015
The Information Services industry is in the eye of the digital storm. Two major contenders within this industry - traditional and new age media companies must adopt strategies for the significant mass of millennials and demanding consumers.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Securing your Kubernetes cluster_ a step-by-step guide to success !
Infosys – Order Management Supply Chain SRM
1. Order Management
Unleashing the Potential of CRM and SRM
David P Spencer & Sandeep Kumar
Putting the Issue in Perspective
It’s a story that finds an echo in hi-tech and manufacturing industries around
the world. Chances are you are experiencing the pangs of CRM¹ and SRM²
applications yourself. If your systems are not yielding desired results, an
interface may well realize the potential of these applications.
The crux of the matter lies in the character of your applications on both the
customer and supplier ends. CRM addresses customer acquisition, retention
and customer segmentation to maximize profitability. SRM streamlines
processes regarding the acquisition of products and services, inventory
management and materials processing to fulfill orders.
Invariably, these applications function as standalone systems and lack a
consolidated view of the “buy” and “sell” sides of the supply chain. When
customer and supplier applications do not collaborate and share data, gaps
surface in demand and supply.
Jan 2005
2. Let us get under the skin of the problem with the help of a real world scenario.
XYZ is an OEM of PCs. The company sells laptops, desktops, printers and related products. Customers and prospects transact
through multiple customer touch points viz., the web, phone, fax, EDI and e-mail. Similarly, the maze of interaction from the
suppliers’ side is complex and varied.
In such a situation, the company’s CRM and SRM systems must have answers from customer and supplier standpoints:
Buy side Sell side
Are my customer orders managed cost effectively across the Are my supplier choices the most optimal ones? How do
order fulfillment chain? I measure performance? How best can I use such data in
order fulfillment processes?
Who are my most profitable customers? Do I leverage this How do I address cost reduction and value engineering
data in order management strategies? with suppliers? How do I facilitate collaborative planning to
manage exceptions viz., stock-outs and inventory pile-ups?
What are my customer segmentation strategies? How does Do I use a judicious mix of suppliers and leverage their
order fulfillment capitalize on customer segmentation? allocations for split sourcing decisions?
While CRM and SRM applications address these issues strategically, the need to link the outputs to operational processes is
paramount. Order fulfillment processes hold the key to integrating these.
Corrective Action from a Business Perspective
A diagnosis of a typical IT environment in the manufacturing industry suggests a lack of supply chain integration across the
customer and suppliers. In the absence of such integration, the company cannot provide the “glass pipeline” transparency
and visibility across the supply chain.
Visibility on both the customer and supplier fronts holds the key to strategic planning and execution. On the customer
side, you need to see where the order has been placed and the order status; also, if the order is altered, how late in the order
cycle it can be executed. On the suppliers’ side, you need to manage the interaction with the vendor taking into account the
customers’ purchase decisions.
As Figure 1 illustrates, it is imperative for the Order Management cycle to have supply chain
visibility and the capability to manage exceptions and interventions through event management, alerts and notifications. Also,
the systems need to account for order promise, multi-channel integration, contract management and collaborative planning.
Demand Propagation
Enquiry Capture Validate Allocate Plan Source Make Deliver
Customer Expectations
Order Promise, Status track and trace, uniform customer experience across channels,
ability to make late changes, contract adherence, early notification on changes,
collaboration on planning
Supplier Expectations
Early visibility into planning, collaborative planning, order balancing, early
notification on changes, strategic sourcing relationships
Figure 1: Order Management needs across supply chain entities
2 | Infosys – View Point
3. In most cases, companies focus on CRM and SRM applications without paying heed to business process improvements in the
order management cycle that meet the needs of the enterprise as spelt out in Figure 1.
The Big Picture: Processes hold the Key
Infosys believes that CRM and SRM investments contribute to increased productivity and improved profitability only through
efficient order management processes.
AMR Research has corroborated this perspective in a study on channel management implementations, including CRM and
SRM. The AMR survey3 revealed that even though there is a wide range of software available for channel management, the
benefits of implementing these strategic applications have been few and elusive. However, users focused on processes such as
order and lead management have seen the best returns.
As Figure 2 illustrates, order fulfillment processes span enterprise SRM and CRM applications. Such processes depend
on CRM and SRM systems for inputs that help in taking strategic decisions regarding multi-channel order capture, order
allocation across customers and sourcing decisions across suppliers. Moreover, these processes need support for visibility,
collaboration, alerts, dashboards and event management to manage and synchronize the supply chain.
Customer Procurement
Orders Orders
Sales Product Design
Service Procurement
Enterprise
Marketing Supplier Scorecard
Processes
Billing Quality Management
Order Promise Inventory
Se ll-Side (CRM) ERP Buy-Side (SRM )
Marketing Campaigns Supplier Scorecards
Customer prioritization Collaborativ e design
Up-sell/ Cross-sell Replenishment Strategies
Loy alty/ Retention Schemes Cost Reduction Strategies
Order Fulfillment Cycle
Visibility Collaboration Alerts Dashboards
Figure 2: Order Fulfillment Processes are driven by CRM and SRM
The Infosys Way: Streamlining Order Management across the Supply Chain
Our experience suggests that a business process view provides greater leverage than an application view. If you put order
management under the scanner, there are several demands placed on processes. Some of the key issues include:
1. Providing greater planning visibility across the supply chain.
2. Offering a uniform user experience across multiple sales channels.
3. Enabling almost real-time track and trace capabilities across the order cycle.
4. Providing advanced order promise capabilities.
Infosys believes that there are several approaches to address the above issues. However, in this paper, we seek to call attention
to “Planning Visibility across the Supply Chain”. The order fulfillment cycle spans several supply chain entities. An effective
solution to foster efficiencies requires synchronizing demand and supply at every step of the chain. This can be facilitated
through collaborative tools that share data across partners.
Infosys presents a likely scenario and proposes how best to leverage the solution for enhanced business value.
Infosys – View Point | 3
4. A familiar IT experience
Let us get back to the situation of XYZ, the OEM of PCs. The company sells products through retailers such as RetailCo. XYZ
sources components and assemblies from vendors such as SupplyCo.
RetailCo shares a 13-week order forecast on goods from XYZ that the company expects to sell in the form of a demand
plan. XYZ reverts with a 13-week supply plan to RetailCo. XYZ gets the part requirements for the goods in the demand plan
through a BOM explosion and communicates a 13-week order plan on parts requirements on its buy-side to suppliers.
SupplyCo in turn makes a supply plan known to XYZ. The planning process takes place through an exchange of
spreadsheets. It is used to identify excess demand or supply positions at different planning stages. Wherever demand and
supply differ beyond certain limits, the partners enter into a discussion to balance demand and supply through postponement
or advancement strategies.
This is a typical example of order planning and fulfillment strategies practiced in most companies. Here are some of the grey
areas that result in critical gaps in the order fulfillment cycle:
1. Lack of standardization in sharing and collaborating plans.
2. Manual interventions for exceptions such as “demand and supply” imbalances.
3. No consistent workflows for working on exceptions.
4. Lack of historical data for analysis.
5. Manual allocation of customer and supplier priorities at XYZ company.
6. Inability to construct different views of planning data – by product hierarchy, location hierarchy, category and
partners.
Fulfillment, powered by Infosys
The Infosys solution envisages collaboration on the order planning process. Accordingly, XYZ company is empowered with a
collaborative planning tool that helps manage both buy-side and sell-side collaboration. The collaboration helps synchronize
demand and supply through exchange of an order forecast and a corresponding supply plan.
The solution envisaged by Infosys includes automation features to help identify exceptions on demand-supply imbalances
and provides alerts and notifications to planners on either side. The solution has detailed alert resolution processes that help
take every exception situation to closure.
The key components of the Infosys solution include:
1. Business rule-driven workflow management features to identify exceptions.
2. Alerts and notifications to indicate open and unresolved alerts for user action.
3. Alert resolution processes that are event driven and have associated workflows for managing alerts and exceptions to
closure.
4. Key performance indicator dashboard to monitor the collaboration and take remedial action if needed.
5. Historical data capture on order planning for analysis and decision support.
6. Strong user interfaces that enable multiple data presentation format.
The Infosys solution enables closer integration with supply chain partners, thereby offering early visibility in plan changes.
The technology solution integrates with SRM and CRM applications within XYZ company to help identify customer and
supplier prioritization.
4 | Infosys – View Point
5. Summing up
The need of the hour is to integrate CRM and SRM systems through order management. The payoff lies in their working in a
homogenous environment. Infosys believes that the following areas assume critical importance in your IT roadmap:
1. Technology solutions such as web-based collaboration tools must synchronize demand and supply on both the buy
and sell sides for organizations.
2. Automated capabilities for identification and managing exceptions and business process standardization must enable
planners on either side to focus on more efficient order fulfillment.
3. With the right inputs from CRM and SRM systems, these tools must integrate processes on order fulfillment across the
chain and create significant business value through better operational efficiencies.
Companies must take an enterprise view of CRM and SRM systems. Having achieved that, the enterprise must integrate these
systems. Remember, you can maximize returns on these investments only when these systems are connected and collaborate
with each other.
About the Authors:
David P Spencer is the Associate Vice President of Infosys’ High Tech & Discrete Manufacturing business unit. David
has over 18 years of experience in designing and delivering technology-enabled business solutions to Fortune 1000
clients in Hi Tech, Manufacturing and Financial Services industries. He holds an MBA from Miami University (Oxford)
and Bachelors’ degrees in Computer Science and Business Administration from the University of Cincinnati. David can
be reached at david_spencer@infosys.com
Sandeep Kumar is a principal consultant and group leader of the manufacturing and supply chain group, Domain
Competency Group, Infosys. Sandeep has 10 years of industry and consulting experience, having partnered several
Fortune 500 customers in process re-design of the supply chain. He has an MBA from the Indian Institute Of
Management, Bangalore. Sandeep can be reached at sandeep_kumar@infosys.com
Infosys Hi-Tech and Discrete Manufacturing (HTDM) Practice
The Infosys HTDM Practice delivers business solutions to Fortune 500 clients representing all parts of the Hi-tech and
manufacturing value chain, spanning from semi-conductor manufacturers to OEMs, value-added resellers and distributors,
software products and service companies and other discrete manufacturing companies. Infosys provides services that cover
business process conceptualization, process engineering, package selection and implementation, application development,
maintenance and support, infrastructure management, product engineering and business process outsourcing. To meet
customer needs, Infosys leverages strategic alliances with our partners including IBM, Informatica, MatrixOne, Microsoft,
Oracle, Sun Microsystems, TIBCO and Yantra.
1
Customer Relationship Management (CRM) is a business strategy to select and manage the most profitable customer relationships. CRM requires a customer-centric
business philosophy and culture to support effective marketing, sales, and service processes.
2
Supplier Relationship Management (SRM) is a comprehensive approach to manage an enterprise’s interaction with organizations that supply the goods and services.
3
Excerpted from “Channel Management Software Best Practices: It’s All About Orders”, an AMR Research report, December 2002. To look up the report, visit www.
AMRresearch.com
Infosys – View Point | 5