This diagram shows the key components of a customer relationship management (CRM) system with an emphasis on marketing, sales, and customer support. It includes functions like campaign management, call center support, customer segmentation and targeting, marketing indicators, a centralized customer database, customer history and satisfaction analysis, and integration across communication channels. The goal is to gain a holistic view of customers and improve interactions through various touchpoints.
The document describes a customer relationship management (CRM) system with integrated modules for campaign management, call center support, segmentation, marketing, sales, customer service, and analytics. Key components include tools for phone, email, fax, and web support across multiple channels to track customer history and generate sales documents from a centralized customer database.
The document depicts a diagram of a customer relationship management (CRM) system. It shows various components of a CRM system including campaign management, call center, segmentation/targeting, marketing department, customer database, customer history, sales administration, and customer support. Arrows connect different components to represent customer interactions and data flow through the CRM system.
Commerce Server 2009 provides an e-commerce solution for Folio's online bookstore that will increase sales by 15% and customers by 20%. It offers features like online ordering, payment, delivery and a personalized customer experience. The solution is based on Microsoft Commerce Server 2009 and has a flexible architecture that allows for scalability. It also provides benefits like out-of-the-box functionality, rapid development, and integration with Microsoft products and services.
The document provides an agenda for an SAP introduction presentation covering Sales and Distribution (SD), Plant Maintenance (PM), and Quality Management (QM) modules. It includes overviews and definitions of key concepts for each module, such as the sales order processing, inventory sourcing, and preventative maintenance functions. The conclusion restates that SAP allows a single information system across an enterprise to improve collaboration and business operations.
I'm presenting the IBM CIO 2010 Outlook at IBM iForum, Zurich (26th November 2007). I can't take the credit for writing it; Dave Newbold did the hard work on this one.
Tribune Direct is a national full-service direct marketing company with 700+ customers and 380 employees. It provides a full suite of direct marketing services including strategic development, database analytics, creative design, production, and distribution. Tribune Direct offers multi-channel solutions combining direct mail, email, and personalized URLs. It has a national production network across six locations to improve time to market and reduce distribution costs.
IBM Sterling Solutions Portfolio provides an integrated set of solutions for smarter commerce. The portfolio aims to place the customer at the center of business operations by offering solutions across the entire value chain from innovation and business strategy to core business processes like buying, selling, and service. The solutions are designed to drive business value through market and customer insights and optimized operating models.
The document describes a customer relationship management (CRM) system with integrated modules for campaign management, call center support, segmentation, marketing, sales, customer service, and analytics. Key components include tools for phone, email, fax, and web support across multiple channels to track customer history and generate sales documents from a centralized customer database.
The document depicts a diagram of a customer relationship management (CRM) system. It shows various components of a CRM system including campaign management, call center, segmentation/targeting, marketing department, customer database, customer history, sales administration, and customer support. Arrows connect different components to represent customer interactions and data flow through the CRM system.
Commerce Server 2009 provides an e-commerce solution for Folio's online bookstore that will increase sales by 15% and customers by 20%. It offers features like online ordering, payment, delivery and a personalized customer experience. The solution is based on Microsoft Commerce Server 2009 and has a flexible architecture that allows for scalability. It also provides benefits like out-of-the-box functionality, rapid development, and integration with Microsoft products and services.
The document provides an agenda for an SAP introduction presentation covering Sales and Distribution (SD), Plant Maintenance (PM), and Quality Management (QM) modules. It includes overviews and definitions of key concepts for each module, such as the sales order processing, inventory sourcing, and preventative maintenance functions. The conclusion restates that SAP allows a single information system across an enterprise to improve collaboration and business operations.
I'm presenting the IBM CIO 2010 Outlook at IBM iForum, Zurich (26th November 2007). I can't take the credit for writing it; Dave Newbold did the hard work on this one.
Tribune Direct is a national full-service direct marketing company with 700+ customers and 380 employees. It provides a full suite of direct marketing services including strategic development, database analytics, creative design, production, and distribution. Tribune Direct offers multi-channel solutions combining direct mail, email, and personalized URLs. It has a national production network across six locations to improve time to market and reduce distribution costs.
IBM Sterling Solutions Portfolio provides an integrated set of solutions for smarter commerce. The portfolio aims to place the customer at the center of business operations by offering solutions across the entire value chain from innovation and business strategy to core business processes like buying, selling, and service. The solutions are designed to drive business value through market and customer insights and optimized operating models.
Jeff Martin is an experienced senior manager with a demonstrated ability to grow sales and streamline operations, achieving unprecedented results. Through strategic analysis, targeted marketing, and developing key relationships, he has implemented LEAN operations that significantly expanded market territory and increased market share for the companies he has worked with. Martin is admired for consistently exceeding goals and receiving multiple achievement awards. He champions customer needs and has provided impressive category and customer growth rates that generate bottom line results for his employers.
Achieving profitable to promise in distribution centric supply chainARC Advisory Group
The document discusses using activity-based costing (ABC) analytic engines to enable profitable-to-promise (PTP) order management in distribution-centric supply chains. Key points:
1) ABC analytic engines pull data from ERP and other systems to allocate costs by customer, product, and territory based on actual activities. This provides accurate customer profitability data needed for PTP.
2) Companies use the customer profitability data from ABC analytic engines to change unprofitable customer behaviors, renegotiate contracts, and decide which customers to drop if necessary.
3) Predictive modeling tools can also help price spot buys and orders in negotiation based on predicted profitability factors. The ABC engine then
HGS is a global business process outsourcing company that provides customer relationship management services such as customer care, technical support, analytics, fulfillment, and social media management. It has 22,000 employees across 120 clients in 7 countries. HGS serves industries such as automotive, banking, healthcare, retail, and technology. It offers solutions focused on people, processes, and technology to deliver customer support services.
Customer loyalty and satisfaction are key succes factors in customer markets. This presentation features outsourced Customer Care solutions Bosch Communication Center offers to achieve improved loyalty and satisfaction while controling costs.
ScaleBase Webinar: Methods and Challenges to Scale Out a MySQL DatabaseScaleBase
This webinar discusses methods and challenges to scaling out a MySQL database. It covers two primary methods: 1) read/write splitting which scales high volume reads but has limitations for write scaling and data volume reads, and 2) automatic data distribution which provides the best performance for scaling both reads and writes but requires more effort. The webinar also presents case studies of companies that have successfully used a scale out solution from ScaleBase to improve performance and scalability for their applications.
This document discusses a case study of real-time customer analytics at a Las Vegas resort and casino. It provides an overview of customer analytics and how integrating customer data across hotel operations, gaming operations, marketing and other departments can provide benefits. These include better customer service through more personalized interactions, integrated loyalty programs that incentivize cross-property spending, and targeted marketing opportunities. The document highlights examples of how real-time customer data is used to improve customer service in the contact center, VIP services, hotel front desk, and restaurant operations.
This document discusses customer relationship management (CRM) and provides examples of how CRM can be implemented. It outlines the four basic phases of a winning CRM system: identification, differentiation, interaction, and customization. It also discusses change management and the importance of identifying and interacting with the most valuable customers. Additionally, it presents examples of contact points and marketing programs that can be used as part of a CRM strategy.
The document summarizes a presentation on digital citizen engagement given at the 2012 Missouri Digital Government Summit. The presentation discussed leveraging emerging technologies like social media, mobile apps, and data analytics to better engage with citizens. It provided examples of how governments can inform, inspire, and encourage storytelling through these channels. The presentation emphasized picking high-impact engagement opportunities, understanding how citizens want to engage, and having a strategy to optimize investments in digital tools. Barriers to digital engagement like changing processes and measuring impact were also addressed.
Crystal QubeTM is a customer experience management platform that enables telecom operators to:
1. Have a complete profile of their customers and record of past and current behavior to understand customer preferences, predict future behavior, and turn customer insights into actions.
2. Analyze all aspects of customer behavior by enabling analysis of past data, measuring present customer experience, and forecasting future trends.
3. Improve customer experience and loyalty, reduce churn, and increase average revenue per user and profitability through personalized campaigns and offers targeted at the right customers.
An Introduction to Distributed Marketing Management TechnologySaepio Technologies
Distributed Marketing Management (DMM) technology allows organizations to effectively manage localized marketing campaigns while maintaining brand consistency. DMM provides tools for local marketers to create compliant multi-channel content, while also giving corporate oversight of local activities and centralized reporting of performance metrics. The technology aims to simplify marketing across locations through an integrated platform for building and executing campaigns spanning various digital and traditional channels.
This document discusses social CRM and its evolution from traditional CRM. It begins by defining customer experience and how social CRM aims to develop deeper emotional bonds with customers through understanding their experiences across multiple touchpoints. It outlines how social CRM leverages external information from sources like social networks to develop a more complete view of each customer. The document then discusses how social CRM has expanded the customer touchpoints companies must engage with and how it has shifted the focus to collaborative relationships within a customer's broader network. It concludes that social CRM complements traditional CRM by extending its capabilities to support conversations with customers and markets.
Experion Presentation at JavaOne 2011: Mobile enabling the enterprise workfor...Experion Technologies
The session "Mobile enabling the enterprise workforce - harnessing the power of Java ME" was taken by Sreekumar Pillai, CTO, Experion Technologies, and Manoj Balraj, VP - Global Business, Experion Technologies, at the 2011 JavaOne conference held in San Francisco, California.
Mobile-enabling the workforce plays a key role in efficiently running a modern-day organization. Many organizations that have implemented ERP systems and other enterprise wide information systems have failed to reap the benefits, due to the unavailability of last-mile connectivity to their field force. This session explores the key architectural challenges in implementing a mobile workforce solution and examines how Java ME was leveraged by one organization to deliver a cost-effective yet powerful and efficient mobile application to customers.
The sessions included key topics such as Java ME Web services or WSA (JSR 172), User interface development with LWUIT, On-device data persistence with RMS and Location-based services.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
This document summarizes Newgen Software Technologies, a leading provider of business process management and document management solutions. It highlights that Newgen has over 800 workflow and imaging installations across 40 countries, including major telecom companies. Newgen is credited with some of the world's largest implementations and has an innovative culture with 26 patents. The document then provides examples of large-scale Newgen deployments in the telecom industry before discussing the benefits their solutions provide and details on their award-winning products and services.
ISACA Puget Sound November 2002 - CRM Security & Controlsprosenzw69
This document discusses customer relationship management (CRM) security and controls. It provides an overview of CRM strategies and implementations, highlighting common failure points such as lack of data quality, key stakeholder involvement, and flawed business processes. The document outlines frameworks for securing CRM systems, including ensuring business process integrity and application integrity. It examines security and controls for key CRM processes such as sales, customer service, and marketing. The document also covers privacy standards and proliferation of privacy laws. Case studies are presented to illustrate the need for end-to-end protection of CRM solutions.
The document discusses SAP's Service to Cash solution for banks, highlighting scenarios where it can help with relationship pricing, consolidated billing, high volume credit card processing, on-device charging, invoice factoring, confirming, and credit bureau charging. It provides examples of how SAP solutions address challenges in these areas and help banks improve customer experience, profitability, and operations. The integrated SAP solutions allow banks to better manage revenues, costs, and customer relationships across multiple products and services.
Local software company AdvantageCS.Com provides premium fulfillment software for medium to large publishers. Their public website aims to provide information to potential customers but currently lacks credibility due to weak branding, dry technical content, and usability issues like poor labeling and navigation. The document recommends redesigning the website to better showcase the company's achievements, engage users with multimedia, simplify content for non-technical audiences, and improve the organization, labels and links.
The document discusses CRM evolution, components, applications, and programs. It provides an overview of how CRM has evolved over time from sales force automation to integrated customer-centric solutions. The key components of CRM include marketing, sales, customer service, and analytics. Basic CRM application features are listed for sales force automation, marketing automation, partner management, service management, and the customer hub. The document also discusses the CRM ecosystem, including operational, collaborative and analytical CRM, and how CRM aims to provide a single, authenticated view of the customer across touchpoints.
The document contains a summary of various marketing roles and positions within a company. It then provides diagrams illustrating the relationships between sales, marketing, targets, objectives, products, brands, benefits, buyers, customers, and turnover/profit. Additional diagrams map out the customer development process and key aspects of marketing including market analysis, advertising, targeting, positioning, campaigns, brand architecture, new product development, digital marketing, CRM, communication, and data setup. Traditional marketing is compared to digital marketing. Suggestions are provided for taking time to nourish your brand. Examples of effective marketing quotes are highlighted. The importance of understanding how the brain works, psychology of buying, evolutionary biology, and anthropology is discussed in relation to a
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
Jeff Martin is an experienced senior manager with a demonstrated ability to grow sales and streamline operations, achieving unprecedented results. Through strategic analysis, targeted marketing, and developing key relationships, he has implemented LEAN operations that significantly expanded market territory and increased market share for the companies he has worked with. Martin is admired for consistently exceeding goals and receiving multiple achievement awards. He champions customer needs and has provided impressive category and customer growth rates that generate bottom line results for his employers.
Achieving profitable to promise in distribution centric supply chainARC Advisory Group
The document discusses using activity-based costing (ABC) analytic engines to enable profitable-to-promise (PTP) order management in distribution-centric supply chains. Key points:
1) ABC analytic engines pull data from ERP and other systems to allocate costs by customer, product, and territory based on actual activities. This provides accurate customer profitability data needed for PTP.
2) Companies use the customer profitability data from ABC analytic engines to change unprofitable customer behaviors, renegotiate contracts, and decide which customers to drop if necessary.
3) Predictive modeling tools can also help price spot buys and orders in negotiation based on predicted profitability factors. The ABC engine then
HGS is a global business process outsourcing company that provides customer relationship management services such as customer care, technical support, analytics, fulfillment, and social media management. It has 22,000 employees across 120 clients in 7 countries. HGS serves industries such as automotive, banking, healthcare, retail, and technology. It offers solutions focused on people, processes, and technology to deliver customer support services.
Customer loyalty and satisfaction are key succes factors in customer markets. This presentation features outsourced Customer Care solutions Bosch Communication Center offers to achieve improved loyalty and satisfaction while controling costs.
ScaleBase Webinar: Methods and Challenges to Scale Out a MySQL DatabaseScaleBase
This webinar discusses methods and challenges to scaling out a MySQL database. It covers two primary methods: 1) read/write splitting which scales high volume reads but has limitations for write scaling and data volume reads, and 2) automatic data distribution which provides the best performance for scaling both reads and writes but requires more effort. The webinar also presents case studies of companies that have successfully used a scale out solution from ScaleBase to improve performance and scalability for their applications.
This document discusses a case study of real-time customer analytics at a Las Vegas resort and casino. It provides an overview of customer analytics and how integrating customer data across hotel operations, gaming operations, marketing and other departments can provide benefits. These include better customer service through more personalized interactions, integrated loyalty programs that incentivize cross-property spending, and targeted marketing opportunities. The document highlights examples of how real-time customer data is used to improve customer service in the contact center, VIP services, hotel front desk, and restaurant operations.
This document discusses customer relationship management (CRM) and provides examples of how CRM can be implemented. It outlines the four basic phases of a winning CRM system: identification, differentiation, interaction, and customization. It also discusses change management and the importance of identifying and interacting with the most valuable customers. Additionally, it presents examples of contact points and marketing programs that can be used as part of a CRM strategy.
The document summarizes a presentation on digital citizen engagement given at the 2012 Missouri Digital Government Summit. The presentation discussed leveraging emerging technologies like social media, mobile apps, and data analytics to better engage with citizens. It provided examples of how governments can inform, inspire, and encourage storytelling through these channels. The presentation emphasized picking high-impact engagement opportunities, understanding how citizens want to engage, and having a strategy to optimize investments in digital tools. Barriers to digital engagement like changing processes and measuring impact were also addressed.
Crystal QubeTM is a customer experience management platform that enables telecom operators to:
1. Have a complete profile of their customers and record of past and current behavior to understand customer preferences, predict future behavior, and turn customer insights into actions.
2. Analyze all aspects of customer behavior by enabling analysis of past data, measuring present customer experience, and forecasting future trends.
3. Improve customer experience and loyalty, reduce churn, and increase average revenue per user and profitability through personalized campaigns and offers targeted at the right customers.
An Introduction to Distributed Marketing Management TechnologySaepio Technologies
Distributed Marketing Management (DMM) technology allows organizations to effectively manage localized marketing campaigns while maintaining brand consistency. DMM provides tools for local marketers to create compliant multi-channel content, while also giving corporate oversight of local activities and centralized reporting of performance metrics. The technology aims to simplify marketing across locations through an integrated platform for building and executing campaigns spanning various digital and traditional channels.
This document discusses social CRM and its evolution from traditional CRM. It begins by defining customer experience and how social CRM aims to develop deeper emotional bonds with customers through understanding their experiences across multiple touchpoints. It outlines how social CRM leverages external information from sources like social networks to develop a more complete view of each customer. The document then discusses how social CRM has expanded the customer touchpoints companies must engage with and how it has shifted the focus to collaborative relationships within a customer's broader network. It concludes that social CRM complements traditional CRM by extending its capabilities to support conversations with customers and markets.
Experion Presentation at JavaOne 2011: Mobile enabling the enterprise workfor...Experion Technologies
The session "Mobile enabling the enterprise workforce - harnessing the power of Java ME" was taken by Sreekumar Pillai, CTO, Experion Technologies, and Manoj Balraj, VP - Global Business, Experion Technologies, at the 2011 JavaOne conference held in San Francisco, California.
Mobile-enabling the workforce plays a key role in efficiently running a modern-day organization. Many organizations that have implemented ERP systems and other enterprise wide information systems have failed to reap the benefits, due to the unavailability of last-mile connectivity to their field force. This session explores the key architectural challenges in implementing a mobile workforce solution and examines how Java ME was leveraged by one organization to deliver a cost-effective yet powerful and efficient mobile application to customers.
The sessions included key topics such as Java ME Web services or WSA (JSR 172), User interface development with LWUIT, On-device data persistence with RMS and Location-based services.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
This document summarizes Newgen Software Technologies, a leading provider of business process management and document management solutions. It highlights that Newgen has over 800 workflow and imaging installations across 40 countries, including major telecom companies. Newgen is credited with some of the world's largest implementations and has an innovative culture with 26 patents. The document then provides examples of large-scale Newgen deployments in the telecom industry before discussing the benefits their solutions provide and details on their award-winning products and services.
ISACA Puget Sound November 2002 - CRM Security & Controlsprosenzw69
This document discusses customer relationship management (CRM) security and controls. It provides an overview of CRM strategies and implementations, highlighting common failure points such as lack of data quality, key stakeholder involvement, and flawed business processes. The document outlines frameworks for securing CRM systems, including ensuring business process integrity and application integrity. It examines security and controls for key CRM processes such as sales, customer service, and marketing. The document also covers privacy standards and proliferation of privacy laws. Case studies are presented to illustrate the need for end-to-end protection of CRM solutions.
The document discusses SAP's Service to Cash solution for banks, highlighting scenarios where it can help with relationship pricing, consolidated billing, high volume credit card processing, on-device charging, invoice factoring, confirming, and credit bureau charging. It provides examples of how SAP solutions address challenges in these areas and help banks improve customer experience, profitability, and operations. The integrated SAP solutions allow banks to better manage revenues, costs, and customer relationships across multiple products and services.
Local software company AdvantageCS.Com provides premium fulfillment software for medium to large publishers. Their public website aims to provide information to potential customers but currently lacks credibility due to weak branding, dry technical content, and usability issues like poor labeling and navigation. The document recommends redesigning the website to better showcase the company's achievements, engage users with multimedia, simplify content for non-technical audiences, and improve the organization, labels and links.
The document discusses CRM evolution, components, applications, and programs. It provides an overview of how CRM has evolved over time from sales force automation to integrated customer-centric solutions. The key components of CRM include marketing, sales, customer service, and analytics. Basic CRM application features are listed for sales force automation, marketing automation, partner management, service management, and the customer hub. The document also discusses the CRM ecosystem, including operational, collaborative and analytical CRM, and how CRM aims to provide a single, authenticated view of the customer across touchpoints.
The document contains a summary of various marketing roles and positions within a company. It then provides diagrams illustrating the relationships between sales, marketing, targets, objectives, products, brands, benefits, buyers, customers, and turnover/profit. Additional diagrams map out the customer development process and key aspects of marketing including market analysis, advertising, targeting, positioning, campaigns, brand architecture, new product development, digital marketing, CRM, communication, and data setup. Traditional marketing is compared to digital marketing. Suggestions are provided for taking time to nourish your brand. Examples of effective marketing quotes are highlighted. The importance of understanding how the brain works, psychology of buying, evolutionary biology, and anthropology is discussed in relation to a
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
The document discusses how digital technologies are transforming customer engagement and experiences. It notes the increasing complexity of engaging consumers across more channels, devices, and online networks. It then describes how a customer engagement platform can analyze customer data and interactions to better understand customers and enable personalized, multi-channel marketing programs and experiences. Examples are provided of how such a platform was used to improve campaigns for an automaker and eBay. The platform aims to listen to what customers say online and drive engagement through interactive marketing, virtual experiences, and dynamic content.
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)Sandeep Bhat
Nine Dimensions of Commercial Excellence outlines nine dimensions to optimize commercial interactions and maximize profit contributions: 1) customer relationship management, 2) key account management, 3) sales force capability enhancement, 4) targeting, 5) business efficiency management, 6) resource deployment and development, 7) promotional mix, 8) marketing excellence, and 9) alternate sales channels. It also discusses accelerators like dynamic detailing, interaction analytics, and social media analytics to improve sales and customer excellence.
This document outlines the scope of work, processes, and rules of engagement for marketing and sales activities at CA. It details the types of content, systems, and reports that will be developed, updated, and maintained. It also provides information on regional campaigns, translation work, and where information will be hosted. Guidelines are provided around requesting various marketing deliverables like events, website updates, email blasts, and graphics. Key stakeholders are identified for different work areas.
1. The document discusses emerging trends in IT, including Moore's Law, smart sensors, cloud computing, responsive design, new interfaces like Emotiv EEG headsets, and mobility roadmaps.
2. It notes the increasing use of mobile technologies like indoor positioning using WiFi and mobile networks.
3. The final section states that a "Mobile First" approach makes perfect sense for delivering IT services and solutions.
Every Marketer’s Imperatives! • Relevancy and readiness • Customer understanding • Customer experience and relationship • Be ready when the customer is ready • Master especially the internet & mobile channel
To download visit:
blog.cequitysolutions.com and www.cequitysolutions.com
Understanding the Third Wave of Customer InteractionCisco Canada
With the increasing focus on customer loyalty from all levels of the enterprise, contact centres have a unique opportunity to move beyond their historical focus of cost cutting and efficiency to the realm of superior Customer Experience.
Explore a new dimension for intimate customer interaction using Social Media such as Twitter, Facebook and more with this intriguing topic and discussion. Learn first hand from our Director of Cisco Contact Centre platforms on how this exciting collaboration method is a new opportunity to get better connected with your customers in a very unique way and how it can become an integral channel within your total Cisco Contact Center solution. Understanding what your clients are saying about your company in the public domain and how to proactively manage those in a dynamic way with your contact center, is the theme of this session.
This session will also cover some key additions to Cisco's Unified Contact solutions portfolio, including a new Web 2.0 agent desktop, video enhanced customer care, integration of the contact centre through enterprise quality management, and more.
The Digital Intelligence Imperative — Driving Digital Customer Experiences W...Tealium
1. Tag management has become a necessity for most organizations, not just those with many tags, vendors, or large websites. The majority of users deploy 5 tags or less from 1-5 vendors and have under 250,000 monthly unique visitors.
2. Managing tags is a constant process that requires frequent editing, adding, and removing. Users edit existing tags several times per day and add or remove tags daily or weekly.
3. Few organizations have robust processes for tag management. Most approaches are still ad hoc rather than following formalized processes.
This document outlines the key elements of a customer relationship management (CRM) program for micro, small, and medium enterprises. It discusses strategies for business development, marketing, and operations. Some specific tactics mentioned include developing branding, creating content, sharing sales and product information, using internet marketing methods like websites, email, search engine, and social media marketing, and collecting and analyzing customer data. The goal is to help businesses strengthen relationships with customers, prospects, and partners through effective communication and coordination across different business functions.
The document discusses an upcoming presentation on Enterprise 2.0 structures and companies that are trying to adopt this model. It provides an agenda that will examine the vision, mission, values, strategy, action plan, and project management of these companies. A brief introduction is given about the presenter, Jacques Folon, including his background and credentials. The presentation materials and contact information for Folon are also mentioned.
Innerworkings Pitch - Think Small to Get Big 3-4-13PrestonPate
The document introduces a new digital service called Integrated Marketing Management (IMM) that could provide ongoing revenue and benefits for InnerWorkings clients. IMM allows marketers to plan, budget, and execute multichannel campaigns to directly link marketing activities to business objectives. It maintains consistent messaging across channels through a centralized system. The service would require no additional costs or expertise for InnerWorkings or its clients to use.
Cequity provides a marketing solution called Cequity ACETM for retail banks that allows banks to gain insights into customer data and behavior. This helps banks increase customer value, experience, and efficiency while also identifying risky customers and migrating customers to electronic banking. Cequity ACETM integrates customer data from various bank systems and uses analytics to create a single customer view. This enables banks to acquire profitable customers, maximize customer share of wallet, and increase customer retention through targeted campaigns.
This document provides an overview of the SOMO CRM system. SOMO CRM is a social mobile customer relationship management platform that integrates marketing automation, salesforce automation, supply chain management, customer fulfillment and support, and social media integration. It allows organizations to streamline processes from lead generation to fulfillment. Key features include campaign management, lead management, sales pipeline management, and inventory management.
This document describes a customer analytics platform that integrates social media, web, CRM, and ERP data to identify patterns and predict customer behavior in order to attract, retain, and profile the most profitable customers through smart segmentations, effective campaigns, and churn prediction. The platform aims to be 100% integrated, productive, web-based, and focused on customer behavior analysis.
Business powerpoint presentations process diagram six decisions cycle flow ch...SlideTeam.net
The document describes how to edit and customize a business process diagram template in PowerPoint. It includes 6 steps represented by diverging arrows. At each step, text or images can be added and modified. All images are fully editable in terms of color, size, orientation, and other properties using the formatting and drawing tools in PowerPoint. This allows the template to be customized while maintaining a consistent visual structure.
Powerpoint presentations process management solution cycle flow network templ...SlideTeam.net
The document describes a 7 step converging arrows business process management solution. It includes 7 steps represented by arrows that converge on a central text box. All images are 100% editable in PowerPoint and allow the user to change color, size, orientation or any icon to their liking. The document also provides instructions on how to ungroup objects and edit their color using theme colors or by selecting fill and solid options.
Group of nine coverging arrows circular layout process power point slidesSlideTeam.net
The document describes how to edit a group of nine converging arrows diagram in PowerPoint. It includes instructions on ungrouping the object, editing the color, and editing the color by theme colors. The diagram can be customized by changing the color, size, and orientation of any icon. All images are fully editable in PowerPoint.
Four leading reason for cause cycle process diagram power point slidesSlideTeam.net
The document discusses editing images in PowerPoint. It provides instructions on how to ungroup objects, edit colors, and change colors using theme colors. The key steps are to right click objects to ungroup or access formatting options, select fill and color options to change the appearance, and choose from built-in theme colors.
To good world business powerpoint templates ideas processs andSlideTeam.net
The document contains instructions for editing business diagram images in PowerPoint. It explains how to ungroup objects, edit colors, and change colors using built-in theme colors. The purpose is to allow users to customize diagram images for business presentations.
Three converging arrows managing process layout cycle network power point slidesSlideTeam.net
The document describes how to edit icons in a PowerPoint presentation. It provides instructions on ungrouping objects, changing colors, and using theme colors. The steps include right clicking objects, choosing format options, and selecting fill and color options. The overall purpose is to demonstrate how to customize icons and make images fully editable.
Six coverging arrows for process to carried out charts and power point slidesSlideTeam.net
The document describes how to edit a diagram template with six converging arrows. Key points:
- The template can be used to bring presentations to life and capture audiences' attention.
- All images are 100% editable in PowerPoint, allowing the user to change color, size, and orientation of any icon.
- To ungroup objects, right click, select "Ungroup", and drag the selection arrow over parts to edit individually.
- To change an object's color, right click it, select "Format Shape", and choose a "Fill" color or gradient from the options provided. Colors can also be changed using the built-in theme colors.
Powerpoint presentations process management solution cycle flow network templ...SlideTeam.net
The document describes a 7 step converging arrows business process management solution. It includes 7 steps represented by arrows that converge on a central text box. All images are 100% editable in PowerPoint and allow the user to change color, size, orientation or any icon to their liking. The document also provides instructions on how to ungroup objects and edit their color using theme colors or by selecting fill and solid options.
Diverging arrows pointing specific directions processs and power point templatesSlideTeam.net
The document shows a diagram with diverging arrows pointing in different directions. The arrows can be edited in PowerPoint by ungrouping the object, changing the color using the format shape option or theme colors, and dragging the arrow to change its orientation. The diagram brings presentations to life and captures audiences' attention. It is fully editable and customizable in PowerPoint.
Templates process diagram with diverging arrows circular layout power point s...SlideTeam.net
The document is an illustration of a business process diagram with diverging arrows. It shows a process splitting into multiple parallel processes represented by arrows branching in different directions. All images in the diagram are fully editable in PowerPoint and can be modified by changing properties like color, size, and orientation. The document provides instructions on how to perform actions like ungrouping objects and editing colors using options in the PowerPoint interface.
Steps layout with converging arrows pointing to center cycle process power po...SlideTeam.net
The document describes how to edit icons in a PowerPoint presentation. It provides instructions for ungrouping objects, editing colors, and changing colors using built-in theme colors. The steps allow presenters to customize icons by changing their size, orientation, and colors to suit their liking.
Seven factors arrow pointing business process charts and power point slidesSlideTeam.net
The document appears to be a template for a diagram or presentation with 7 factors pointing to a central business process. The template includes placeholder text and images that can be customized. It is meant to bring presentations to life and capture audience attention. All elements are editable in PowerPoint.
Diverging arrows pointing different directions circular motion network power ...SlideTeam.net
The document shows a diagram template with diverging arrows pointing in different directions. The template can be customized with text in 8 boxes to bring presentations to life and capture audience attention. The images are fully editable in PowerPoint.
Diverging arrow process project activity diagram cycle power point slidesSlideTeam.net
The document describes a diverging arrow process project activity diagram. It includes steps numbered 1 through 5 with arrows connecting each step. Text placeholders throughout suggest editing the text to describe your own process. The document encourages downloading the diagram and editing it in PowerPoint to bring your own presentation to life and capture your audience's attention. It specifies that all images are 100% editable in terms of color, size, orientation, and text.
Diverging arrow pointing strategic planning process arrows network software p...SlideTeam.net
The document describes a diverging arrow diagram for strategic planning. It includes 11 points labeled 1 through 11 with arrows pointing in different directions. Below the diagram are bullet points describing how the diagram can be used to bring presentations to life, capture audiences' attention, and is fully editable in PowerPoint by changing colors, sizes, orientations of icons, ungrouping objects, and editing colors using theme colors. The document provides instructions for customizing a diverging arrow diagram template for strategic planning presentations.
Diverging arrows graphical view of different aspects cycle flow chart power p...SlideTeam.net
The document describes how to edit and customize diverging arrow diagrams created in PowerPoint. It includes 6 arrows branching from a central point and labeled text boxes that can be edited. The summary provides instructions on how to:
1. Ungroup individual elements to edit them separately.
2. Change colors by right clicking, selecting format shape, and choosing a solid or gradient fill color.
3. Change colors using built-in theme colors under the Design tab.
Diverging arrow pointing strategic planning process arrows network software p...SlideTeam.net
The document describes a diverging arrow diagram for strategic planning. It includes placeholders for text and logos. The diagram has 11 points connected by arrows and can be edited in PowerPoint. It is meant to help presentations and capture audience attention.
Business powerpoint presentations process diagram six decisions cycle flow ch...SlideTeam.net
The document shows a diverging arrows business process diagram with 6 decision points. The diagram can be edited in PowerPoint by changing the text, ungrouping objects to edit individual parts, and changing colors. All images are fully editable and the diagram is meant to capture audience attention and bring presentations to life.
Business powerpoint templates download process diagram cycleSlideTeam.net
The document is a 9 step converging arrows business process diagram template that allows users to customize each step with text and download the finished diagram. It provides an editable template to create a process flow chart for presentations.
Arrow diagram shows required order of tasks arrows software power point templ...SlideTeam.net
The document describes how to edit an arrow diagram in PowerPoint. It outlines the following steps:
1. Ungroup the object by right clicking, selecting group, and then ungroup to edit individual elements.
2. Edit the color of shapes by right clicking, selecting format shape, and choosing a solid or gradient fill color from the options.
3. Alternatively, colors can be changed by selecting a shape and choosing from the built-in theme colors in the design tab.
Building RAG with self-deployed Milvus vector database and Snowpark Container...Zilliz
This talk will give hands-on advice on building RAG applications with an open-source Milvus database deployed as a docker container. We will also introduce the integration of Milvus with Snowpark Container Services.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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Call Center Segmentation
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Fax
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Customer SFA
History
Customers Mail Sales
Document
Generation
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Service Request Actions & Alarms Sales
Management Management Administration
Prospects
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Management
Call Center Segmentation
Targeting
Phone Indicators
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E-mail Multi - Channel
Satisfaction
Customer
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Database
Fax
Analysis Mobile Client
Customer SFA
History
Customers Mail Sales
Document
Generation
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Web Visit
Service Request Actions & Alarms Sales
Management Management Administration
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Sales Management &
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Support
5. Customer Relationship Management - Style 2
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Management
Call Center Segmentation
Targeting
Phone Indicators
Marketing
Department
E-mail Multi - Channel
Satisfaction
Customer
Workflow Customer
Database
Fax
Analysis Mobile Client
Customer SFA
History
Customers Mail Sales
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Generation
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Management
Call Center Segmentation
Targeting
Phone Indicators
Marketing
Department
E-mail Multi - Channel
Satisfaction
Customer
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Database
Fax
Analysis Mobile Client
Customer SFA
History
Customers Mail Sales
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Generation
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Service Request Actions & Alarms Sales
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Customer SFA
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Customers Mail Sales
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Management
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Phone Indicators
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E-mail Multi - Channel
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History
Customers Mail Sales
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Management Management Administration
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Sales Management
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11. Customer Relationship Management - Style 2
Campaign
Management
Call Center Segmentation
Targeting
Phone Indicators
Marketing
Department
E-mail Multi - Channel
Satisfaction
Customer
Workflow Customer
Database
Fax
Analysis Mobile Client
Customer SFA
History
Customers Mail Sales
Document
Generation
Planning
Web Visit
Service Request Actions & Alarms Sales
Management Management Administration
Prospects
Satisfaction
Inquiry
Sales Management &
Customer Department Sales Action
Support
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