Paper presented at 8th International Conference on Internet Technologies & Society 2017, International Association for development of the Information Society, December 11 - 13, 2017 Sydney, Australia

1. eSociety Institute of The Hague University of Applied Sciences
Martijn Hartog – senior project leader and research coordinator
Bert Mulder – professor Information, Technology and Society
A Linked Open Data and Semantic Citizen Vocabulary for Public Administration
A first exploration and implementation

2. eSociety Institute
structural innovation partner
conceptual, explorative research projects
practice & higher educationnal courses/programmes
themes
e-government, e-democracy, e-health
transparency, open government, open spending, Linked (Open) Data
Citizen Information Management
new theme in government information
Citizen Vocabularies Health and Public Administration
equipping citizens for a participatory society
eHealth Academy
100.000 citizens own control and responsibility
eSociety Institute is a knowledge partner of The eSociety Platform & The Open Data Institute

3. ‘government of the future’
research and development programmes
Province of South-Holland
Quality Institute Dutch Municipalities (VNG/KING)
Municipality of The Hague
National Land Registry (Kadaster)
Centre for Budget Monitoring and Citizen Participation (CBB)
open and transparent government
structurally engaging and equipping citizens for a participatory society

4. context
legislation
Information Act (WOB, 1980)
Open Government Act (WOO, 2013)
OGP
Vision Open Government
Open Government Action Plan
information society
Digital citizen participation
Digital involvement of citizens in government
‘COMMUNICATION IS KEY’

5. digital government agenda 2020
digital service ambitions
open and transparent within a participatory society
working as one efficient government
digital on National level, customized locally

6. digital context
new ICT developments
Smart web
The Semantic Web and Linked Open Data
Smart data
Big Data and analytics
Smart world
Internet of Things

7. the need for a citizen vocabulary
understandable language for citizens and government
better communication
better understanding on governmental activities
better search results
connecting terminology
integration in search engine
clarity
improving participation
trustworthy information
clear and timely
accessable information

8. the need for a citizen vocabulary
digital connection of
‘life-world’ of citizens with ‘systems-world’ of professionals
participatory society
citizens collaborating with professionals in healthcare | welfare | public administration | safety

9. citizen / consumer vocabularies
Open Access Collaborative Consumer Health Vocabulary
University of Utah
Brigham and Women’s Hospital
Harvard Medical School
National Library of Medicine
University of Wisconsin
Maya Consumer Health Vocabulary
Maya Clinic Global Products and Services
Italian Consumer Medical Vocabulary
University of Trento
Short analysis current vocabularies:
direct translation of medical information, to many concepts (SNOWMED 311.000 terms), focus on
professional terminology, broad synonyms, non-public, lack of semantic web possibilites.
158.519 rows
51.134 unique concepts
1 citizen term per concept
2126 core terms
illnesses, first aid, symptoms and test
procedures
not public
2348 terms
semantic web technologies

10. a citizen vocabulary
1. list of terminology used by citizens
2. linked open data definitions
3. connection with professional terminology (PA ontology)
4. linked open data access to (extra) information (metadata)

11. added value of a citizen vocabulary
searching better
widening citizen terminology to professional terminology
better results
better order of results
less mistakes
algorithms work better
translation of documents
professional terminology to citizen terminology
connecting with context information
clarification due to door good explanation

12. developing a citizen vocabulary

13. process ontology PA

14. a citizen vocabulary – mock-up
Marmotta RDF environment
management ontology
create SPARQL query
SPARQL endpoint
ZEND framework
SPARQL2SQL
SQL query

15. a citizen vocabulary – mock-up

16. challenges LOD and Semantic Web | citizen vocabulary
main challenges
quality – people speak their own language
complexity – diversity requires integration
scale – societal networks requires effective solutions
defining and documenting
recording and standardizing citizen terminology
connecting terminology with systems-world
referring to extra information or explanations
adding qualities
better disclosure and optimizing search results
realizing automatic processing by machines

17. A futures network of citizens’ vocabularies

18. eSociety Institute of The Hague University of Applied Sciences
Martijn Hartog – senior project leader and research coordinator
Bert Mulder – professor Information, Technology and Society
A Linked Open Data and Semantic Citizen Vocabulary for Public Administration
A first exploration and implementation