3. Data Quality: Critical to CRM Success Garbage In, Garbage Out Source: Bloor Research whitepaper: Pervasive Data Quality, Oct. 2009
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5. Informatica Cloud Services www.informaticacloud.com True SaaS Integration Proven Customer Success Designed for Line of Business Users
6. Informatica Cloud Services Uses Cases Data Synchronization Data Quality Data Management Data Migration BI / Reporting Customer Master Oppty Order Pricing Master Product Master Compliance www.InformaticaCloud.com
7. Integration as a Cloud Service Benefits Rapid Deployment Ease of Use Minimal Training Fewer IT Resources Seamless Upgrades Subscription Pricing
8. Address Validation as a Service Now available as a Plug-In… 1) Assess/Verify 2) Correct 3) Update
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10. Address Validation Plug-In Benefits Marketing Effectiveness Sales Performance Operational Excellence Customer Satisfaction Cost Savings Source: BtoB: Bad data have massive impact on demand creation, conversion 1 2 3 4 5
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12. Informatica Cloud Demonstration Your Company www.informaticacloud.com Detect Incorrect Address Information Map Address Validation Plug-In Fields Validate and Cleanse Data within a Sync Task Secure Agent 1) 3) 2)
ERP customer master with Accounts and Contacts Opportunities with ERP/order management systems Invoice data with billing systems Pricing and product catalogs Case data with customer support systems Territory management applications Quote requests with ERP/order management systems Leads and Campaigns with marketing automation systems Activity history with external reporting systems
Screen shot of mapplet SS of ICS mapping Architecture of how this works with agent, AD / ICS / Salesforce.com
http://www.btobonline.com/apps/pbcs.dll/article?AID=2009901199974 Information sent from sales to prospects is received promptly while the prospect’s interest is still high Marketing information around events that contain deadlines is received in time for customers / prospects to respond appropriately Huge waste in marketing dollars for returns Orders are sent out correctly Preventing costly returns and requiring additional workload on fulfillment staff Customer Invoices are received quickly To (hopefully) ensure Accounts Receivables are controlled Getting valid addresses into business applications, where they are used, is difficult Requires coding Web Services, middleware expertise and frequent reference data updates