In the Salesforce Field Service Winter '21 release, Salesforce has incorporated Einstein Artificial Intelligence (AI) into the Salesforce Field Service solutions to meet mobile technicians’ ever-evolving demands during the unprecedented global health and economic crisis.

1. Salesforce Field Service Appointment
Assistant
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2. What Is An Appointment Assistant?
In the Salesforce Field Service Winter '21 release, Salesforce has
incorporated Einstein Artificial Intelligence (AI) into the Salesforce
Field Service solutions to meet mobile technicians’ ever-evolving
demands during the unprecedented global health and economic
crisis.
A series of updates have been announced by Salesforce that brings a
new comprehensive set of features to its Salesforce Field Service
Platform to keep their equipment working effectively, businesses
running smoothly while boosting technician’s productivity and
keeping customers safe in this social distancing environment.
Appointment Assistant uses the technician’s live status and location
thus provides customers updates on the technician’s arrival time, so
that they have time to make COVID safety preparations or so they
don’t miss their service appointment.
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3. Benefits Of Appointment Assistant
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SMS
NOTIFICATION:
Customers receives
SMS notification on
their mobile as the
Technician
approaches the job
location.
CUTS WAIT TIME:
Customers get real
time updates and
workers also know the
customer is expecting
them, cutting down on
no-shows and ensuring
customers are ready
for their appointments.
BETTER SERVICES:
Companies can provide
more proactive and
better customer
service.

4. Things To Keep In Mind Regarding The Field Service
Appointment Assistant
For Optimal Performance
Keep the operating
systems of your mobile
devices current and
update to the new device
model as permitted by
your mobile contract.
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Wireless Connection
For offline results, the
Field Service app is
optimised, but for the
app to interact with
Salesforce, a Wi-Fi® or
cellular network link is
required. For the best
performance, we
recommend using Wi-Fi
or LTE.

5. How to Collect and Use Data?
See Field Service Mobile Protection to learn how Salesforce manages and securely stores data that is
obtained from the mobile app Field Service. So, before you begin using the Appointment Assistant take
these measures until you configure.
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6. Steps To Add Appointment Assistant To Your Experience Builder Site
Step 1: Setup >> Quick Find box >> Enter Digital Experiences, and then select All Sites.
Step 2: Click Builder in the row for your site.
Step 3: Click Components The lightning bolt icon from the Experience Builder.
Step 4: From Custom Components, locate the Appointment Assistant component.
Step 5: Drag the component onto the site.
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7. What Are The Ethical Issues Related To The Same?
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Appointment Assistant feature in Salesforce Field Service uses status updates and GPS to update
customers about their technicians’ estimated arrival time. This would provide customers with
enough forewarning to adapt social distancing measures before the technician arrives, potentially
decreasing the technician and customer’s viral transmission risk.

8. Thank You!
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