Industria specializes in providing temporary and permanent staffing solutions nationally across various industrial and commercial sectors. It has established a reputation for quality and cost-effective recruitment solutions. The document discusses Industria's recruitment process, services provided, initiatives to improve quality and continuity of staffing, client care procedures, current clients, and positive client testimonials that praise Industria's reliable and professional service.

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1. INDUSTRIA PERSONNEL SERVICES LTD – INDUSTRY EXPERIENCE EXPERTISE
2. DYNAMIC RECRUITMENT SOLUTIONS
3. UNDERSTANDING THE NEEDS OF OUR CLIENTS
4. IMPROVING QUALITY INCREASING CONTINUITY OF THE WORKFORCE
5. ADDED VALUE INITIATIVES
6. INDUSTRIA IN-TIME
7. VALUE FOR MONEY RECRUITMENT
8. CLIENT CARE BUSINESS REVIEW PROCEDURES
9. CURRENT CLIENTS
10. CLIENT TESTIMONIALS

3. Industria specialises in providing national temporary permanent staffing solutions.
Formed in March 2002 by a group of experienced recruiters, Industria has established a reputation for a National quality and
cost effective recruitment solutions to Industrial, Commercial, Driving, Cleaning, Food Production, Catering, Event staff
sectors. Our Client Care Teams are based at offices throughout The Midlands, Southern Northern regions we also have a
team based in Dublin together with ‘On Site’ Offices in the UK at Lutterworth, Hinckley, Daventry, Dartford Milton
Keynes.
Industria ISO 14001 accredited. In April 2006 Industria passed the REC Audit inspection which states that our company is
a credit to the REC and the reputation of the recruitment industry.
We have an extensive pool of skilled candidates and use the Home Office recommended electronic document checker to
confirm their eligibility to work in the UK. Industria also hold an unrestricted operators licence for our mini bus services.
This guarantees you quality staff, quickly efficiently.
The success, efficiency and good reputation of Industria is reflected in the large number of companies that utilise our
services. The service Industria offers is designed to ensure you have absolute confidence in our recruitment and selection
process.

4. 2. DYNAMIC RECRUITMENT SOLUTIONS
COMPREHENSIVE SERVICES PROVIDED
STANDARD FEATURES OPTIONAL EXTRAS
Dedicated Account Manager Onsite Management/Implementation Plan
24 Hour Service Response Line Pre Start Inductions
Daily Attendance Monitoring Preferential Temp to Perm
Work Performance Reviews Retrospective Bulk Discounts
Contact Performance Reviews Performance Based Charge Structure
Work Place Assessments Key Performance Indicators (KPI’s)
Workers Appraisals Electronic Client Administration
Service Standard Agreements Interactive Web Site
Staff Briefing Booklets Contract Workers
Timesheet Management Electronic Time Attendance Systems
Temp Shuttle Service Work Wear / PPE
Face to Face Interviews Referencing Security Checking
Manual Handling Training Drug Alcohol Testing
Numeracy Literacy Testing ID Badges
Electronic Timesheet System FLT Training

5. 3. UNDERSTANDING THE NEEDS OF OUR CLIENTS
THE TASK
• To provide a professional, innovative, recruitment service resulting in increased productivity reduced unit costs, and
improved service standards allowing our clients management to concentrate on maximising opportunities in their core
activities.
CLARIFICATION OF KEY NEEDS
• To improve the quality of support staff supplied to our clients.
• Increase the continuity of support staff leading to increased production levels.
• Build a business partnership; based on mutual trust, honesty, innovation, and a shared goal of providing
customer service excellence.
• Provide a value for money and quality recruitment solution.

6. 4. IMPROVING THE QUALITY OF SUPPORT STAFF SUPPLIED
Advertising and Recruitment Procedures
• Industria proactively use a wide range of media and other products to source our candidates including:
Existing Candidate Database
Our New Website
News Paper Advertising
Advertisement Boards
Job Centres / Recruitment Fairs
Web Advertising
Recommendation
All candidates are interviewed ‘face to face’ using Recruitment and Employment Confederation accredited
procedures.

7. Selection Process
• When potential candidates have been identified, with the required skills, availability and work eligibility
the testing and selection process will take place. All candidates will complete Industria Personnel
Services numeracy and literacy aptitude test together with our clients specific personality profile testing.
Health Safety Training
All candidates who register with Industria also watch our manual handling DVD as a standard part of our
office registration process.
Briefing and Induction
• Prior to supply Industria Personnel Services will work with your management team to draft a briefing
sheet/staff handbook out lining terms and conditions of employment.
• Once staff are committed to the contract then an on-site site tour and induction can take place.

8. INCREASING CONTINUITY OF OUR WORKFORCE
Employee Care
• Industria understand that our workers are our greatest asset. By treating them with respect and care we
are able to improve the continuity and retention of our temporary staff. We offer our staff 24 hour
contact, we ensure that staff are paid correctly, transport is provided where necessary all staff are
contacted at the end of their first shift and weekly (as a minimum) on an ongoing basis. Holiday pay is
not included in support staff’s hourly rate but paid in line with the spirit of the Working Time
Directive and calculated on a pro-rata basis.
Pay Rate and Attendance Bonus
• To improve the quality and continuity of staff supplied to our clients an increased pay rate can be
proposed this would take the form of an attendance bonus.
Team Building and Motivation
• To improve motivation and teamwork, each department can be provided with a team leader responsible
for ensuring support staff are meeting the production levels required in terms of quality and quantity.

9. 5. ADDED VALUE
MINI BUS SERVICE
Good workers are not just ones with their own car!
We are the only regional agency who has an unrestricted licence to legally operate our own fleet of coaches and minibuses
controlled by our CPC qualified transport manager. We offer a shuttle service for staff that need transport to and from site
covering all shifts making sure that the workers arrive promptly.
FLT TRAINING FOR STAFF
We believe in on going training for our staff…. We offer training to our workers, together with our recruitment partners to
help them develop their individual skill base. We fund the training which Gives people incentives to stay with us and
demonstrates our commitment to them.
DOCUMENT CHECKER
Industria have recently acquired the Home Office recommended system, enabling our consultants to check the identification
far more accurately for their work eligibility. Providing our clients with assurance of our compliance with Home Office
regulations.

10. 6. INDUSTRIA IN-TIME TIMESHEET SYSTEM
Industria’s In-Time System provides a complete and comprehensive overview of temporary staff
deployment, showing the numbers of staff and the levels of spend for each of your sites.
SIMPLE TIMESHEET ENTRY
Managers can approve and reject timesheets easily, using a range of convenient approval routes. Automatic
alerts remind managers of outstanding timesheets.
ACCURATE INVOICING
Industria In-Time generates consolidated invoices directly from the original authorised timesheets, which
allows us to invoice our clients accurately.
MANAGEMENT REPORTS
You can use the software to quickly create reports in your preferred formats, by access through your own
log-in. The quantity and quality of management information available to you allows us to demonstrate the
excellent service we are providing.

11. 7. VALUE FOR MONEY
QUALITY RECRUITMENT SERVICE
CHARGE RATES
At Industria we ensure the calibre of staff supplied matches our client’s expectations and to promote continuity of staff
supplied therefore reducing the total recruitment costs. Charge rates submitted at your request.
• Our charge rates are fully inclusive of Holiday pay and employer National Insurance contributions. Negotiable fixed
rates for a twelve month period unless there are legislative changes such as WTD, NI and minimum wage.
• All support staff are supplied with an agreed temp to perm period of 8 weeks. No charge for introduction will be
made after this period is completed.
• Our fixed permanent placement ‘success only’ Fee for all levels of staff is 10%.
• Our invoicing is carried out on a weekly basis in line with receiving and processing the workers hours.
• Payment terms are 30 days from the invoice date.
CHARGE RATE FURTHER INFORMATION REQUESTS
Amanda Baker MREC
Sales Director
Industria Personnel Services Ltd
Mob: 07894 508002

12. 8. CLIENT CARE BUSINESS REVIEW PROCEDURES
The Service Standard Agreement sets out the agenda for our business review, this includes:
• Quality of service provided during the review period.
• Calibre of staff supplied
• KPI performance.
• Estimated staffing levels for the next month/quarter.
• Local recruitment information (including pay rates for the local area)
• Current Service Standard Agreement.
• Any other Business.
All issues raised will be implemented immediately, and the Service Standard Agreement amended accordingly.
KEY CLIENT CARE
• As a Key Client with Industria Personnel Services our clients have an Account Manager appointed and Director level
input at all review meetings. This ensures that our client’s will receive the most flexible and pro-active approach
Industria Personnel Services can provide.

13. 9.CURRENT CLIENTS INCLUDE

14. 10. CLIENT TESTIMONIALS
Industria were appointed as ‘On Site’ Master Vendor in 2007 for our Magna Park, Lutterworth Operation, they have proven
themselves to be reliable and professional. Industria understand the needs and requirements of our business and manage the account
proactively. Steve Pyne – Depot Manager
‘I have had very good service from all the team at Industria. Prompt response when I need temps, even if it is near
to close of business or after hours. I am very happy to be using Industria!’ Lisa Smart – Accounts Administrator
‘Very happy with the service from Director Level through to labour supplied – Plenty of communication and very competitive rates’
Clive Green – Operations Manager

15. CLIENT TESTIMONIALS
‘Industria have always provided us with a professional service and understand the requirements of staffing our operation. The
communication is excellent, all queries and requests are dealt with promptly by the whole team and we have full confidence in the
successful partnership that we building with Industria
Dave Warren – Site Manager
‘Industria are always reliable and professional and fully understand the recruitment need’s of our business. The communication we
receive from all the staff is excellent.
Brandon Moss – Warehouse Manager

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