Tarini hospitality developed by davar infotech

TARINI Hospitality
Services
Hospitality & Cuisine Management
Best In Hospitality…Wellness…Services
We do it all
Redefining Hospitality Services

2
Contents
 Company Profile
 Area of Business
 Clientele
 USP
 Employee Philosophy
 Health & Safety
 Statutory Compliances
 Contact us
Developed By Davar infotech

We are THS(Hospitalty & Cuisine Management)
When a strong desire to Redefine Hospitality engulfed a group of dedicated experts & the
professionals at their best and when their collective vision & objective too was clearly
defined as –
Concentrate on what we do best
Endeavor to be the very best
Develop a strong -coordinated team
Ensure customer ecstasy and enhance lives of our employees
THS was established.
In 2010 THS evolved and since then grown, as its today, marking presence in several States
of India. Thanks to the vigorous and intense follow-up of the Company objective by the
Management,THS has since been on the forefront of providing food,housekeeping,
laundry, and linen and plant management services. Additionally, the company has
expanded its line of services to include Total Facility Management. THS has
established itself as a leader in providing its clients with a cost effective and value added
service. THS’s passion to explore & grow is intense.
The THS is an ISO 9001:2000 Certified company that is geared to ensure our organization
consistently meets and exceeds our customers’ requirements. The company’s
formidable growth is testimony to the effective principles on which the company was founded.
Fundamentally, we believe that by creating the right spirit, we would attract ambitious and
dedicated people who would eventually form the core of a strong company. We have tried to
live by the accepted vision & objectives.
Developed By Davar infotech Redefining Hospitality Services

The key to our client retention rate has been our ability to source the best staff in the industry.
After we select our employees, we put them through hands-on training on the skills /
methodology required to achieve excellence in complete facility management / house-keeping /
cleaning-sanitizing / catering to ensure customer ecstasy. The training program also ensures
advancing service management as a philosophy, a theory and a procedure for decision making
and problem solving within the broader context of service industries. Managing a hospitality
establishment requires the synthesis of several activities that are all focused at achieving one
common goal: Total Customer Satisfaction. And this is the precursor to ultimately
Ensuring Customer Ecstasy.
Our focus has always been in creating staff that specializes not just in specific areas but are
also capable of multi-tasking so as to achieve the common goal and nullify dependency. We
ensure that all staff undergoes on the job training that is constantly reinforced by putting
them through refresher training and cross training on various work attributes. Supervisors
at the sites are informed about new developments and trained to use newly developed
equipments & chemicals. They are entrusted with adequate support and supervision to train
old and new employees. Induction Training familiarizes employees with the company and its
objectives. Regular informal meetings improve communications and motivational levels.
Finally we reward honesty, loyalty and creativity that lead to an improvement in employees
motivation and delight.

Atithi Devo Bhavah
We Aim To redefine Hospitality & Facility
management services through the concept of Atithi
Devo Bhavah befitting the highest standards of
professional management” thus Ensuring
Complete Customer Ecstasy
Respect has always been an integral
part of the India soul. Literally, this
phrase means ‘a guest is just like
God’! Atithi Devo Bhavah is also an
integral program that aims at
sensitizing all members of the THS
to this phrase – ‘our guest is
blessed, our guest is God’. We must
treat our guests with the respect
and hospitality they deserve and
ensure that they enjoy Hygiene &
Cleanliness, Conduct & Behavior,
Integrity & Honesty, and Safety &
Security.

6
ATITHI DEVO BHAVAH
OUR GUEST IS GOD
 SAMVEDAM SHEETLA (Sensitization) :- Sensitization of ourselves to
understand the importance of each and every guest that we serve. It
should be our privilege to take every opportunity that we get to make the
guest feel wanted and loved . We should be enthusiastic to serve. We all
feel great when a guest compliments us. This also helps us achieve high
levels of job satisfaction.
 PRASHIKSAN (Training & Moulding ):- We all need to uplift our staff
and train them, understanding guest needs comes with experience but
only if we are ready to learn. Skill training is an important aspect of
motivating staff and this responsibility lies with all supervisory staff .
Our growth lies in the hand of our people so we need to work on them
all the time to bring them up to levels that we have learnt or expect.
USP

7
 PRERNA (motivation): – Motivation is an important tool to derive high levels of loyalty
and quality. Money plays an important roll in every ones life but along with that we
need to motivate our staff to climb up the ladder to grow in profile on the job and off
the job. This has to be the Endeavour of all senior management to help them achieve
higher goals in life.
 PRAMANI KARAN (Certification ):- A pat on the back goes a long way in developing
and motivating employees, recognition and appreciation is a must. We need to
understand this at our levels the most since we need to certify good performance
through incentive program and appreciation notes
 PRATIPUSHTI (Feedback):– Feedback and prompt follow up on feedback is a must.
guest comments should be taken seriously and should be monitored regularly so as to
incorporate corrections and suggestions to further elevate guest satisfaction levels
 SWAMITVA (ownership):– Ownership, we all are business heads and owners of
respective regions, this personal attention is required for any business to grow, and
growth sets the pace for all.

 Redefining Hospitality Services
USP

8
Services we offer to our Clients
Peace Of Mind
 So that you can concentrate on your core business activities
 Hygienic Work Environment
 A clean and healthy environment which helps to motivate each team worker to give
his best.
 Caretaker To Your Investments
 It will be our responsibility to maintain the efforts that you have put in creating a
beautiful work space, not to mention the financial investment….
 Value Addition
 By the proper upkeep and maintenance of your office space we add life to your
property
USP

9
Customer Satisfaction Program
 THS will implement a comprehensive Customer Satisfaction Program for all
facilities being serviced. The program will include measurement performance
indicators, goals and measures and will focus on achieving high standards of
satisfaction at every facility. A survey would be conducted regularly to gauge
customer reaction.
 In delivering these services THS will liaise closely with other departments
such as Property, Security, Technical, (IT) Services, etc., to have a
streamlined flow of services.
USP

10
 Very high Human values
 Performance bonus
 Additional benefits by training and educating the staff with formal & Periodic
training
 Refresher course
 Personality development
 Soft skills & Hard skills
 Smart 1, Smart 2, Smart3
 Dedicated Training Manager
 Negotiate with banks to get VIP status so our employees can get better interest
rates
 National level negotiation for mediclaim, accident policy,
 Reward for higher education and updating technical knowledge
Employee Philosophy

 HSE policy
 Training staff in HSE
 Group medical insurance
 Audit body for staff safety and welfare
 Secured accommodation setup for ladies working with us
Health & Safety

Our core competencies are in managing -
Housekeeping Services
Guest House Management
Plant Management
Ancillary Services
Soft Maintenance
Conferences & Training Centers
Laundry Services
Club Management
Building Complex (Facility) Management
Food Services
Security Services

Guest Houses
THS maintains and manages
approximately 450 guest rooms
across the country making us
one of the largest service
providers in this segment in
India.
Our services include the daily
upkeep of the guesthouse
premises,
provide guest amenities, all meals,
laundry services, organizing
celebrations, check in and
checkout services and
liasoning with company’s
administration.

Offices
Factory / Warehouse Work
Stations
Load Offices
Hi-Tech Control Rooms
Research Centers
Our services for Offices & Factory Sites include thorough
cleaning of
Conference & Training Centers
Senior Management Office Blocks
Canteens
Township Hospital
Mechanized Road Cleaning
Township Laundry Services
Apartment & Row-house Complexes

Facility Management : Upkeep and
Maintenance
THS is committed to improving the
quality of our clients’ lifestyle by
providing several supportive services
and facilities that go on to make the
bigger picture sharper !
Our services provide clients with the
comforts that they are accustomed to –
but without the bother of managing any
day to day operations !
THS provides security services, soft
maintenance like electrical, plumbing
and civil jobs, pest control services,
office support services like courier,
print room services, administrative and
reception services and horticulture as
well .

With our extensive knowledge and
expertise we help companies run there
transit accommodation as well as their
guest houses professionally. Our staff
takes great interest in making your stay
comfortable and relaxing, adding a
personal touch to the services.
RAISING THE QUALITY AND EFFICIENCY OF A
COMPANY GUEST HOUSE IS SOMETHING THAT
COMES NATURALLY TO OUR TEAM
All this is backed up by a team of efficient
professionals who go out of their way to ensure
every comfort is provided to the guests who are
away from their homes

THS provides a focused
housekeeping programmed that will
increase your efficiencies through its
scheduling, tracking and reporting
capabilities.
Focused Housekeeping
Programme
THS also offers a specialized
programme of deep cleaning,
disinfecting and sanitization
called ‘Home Care’ for homes and
small offices.
This wellness service uses eco-
friendly cleaning ingredients.

Vision & Mission Statement
A dynamic GLOBAL HOSPITALITY company.
Creating a team of young ,energetic, PASSIONATE and committed work force
Creating a basket of Happy and loyal customers
Mission is to redefine hospitality services through the concept of Atithi Devo
Bhavah

Professionalism.
THS Integrity
Wide Experience
Flexible, Responsive & Proactive management
Competitive purchasing for best price to customers
Caretaker of your investment & property
Value addition services
Financially sound
Trained & Uniformed staff
Innovative yet cost conscious
Business Attributes

Catering services
Wide Array Of Palates :
THS caters to a range of sectors and
operations from urban areas to remote
areas. Cater to a wide array of palates
and demands.
Quality & Hygiene
The highest quality of
hygiene standards are
maintained to ensure that
food preparation and service
meets the exacting
requirements of all our
guests.
Our kitchens offer several menus
and
cuisines that are tailor- made to meet
varying demands – and the result … a
finger licking experience follows

Services offered to our Clients
Peace Of Mind
So that you can concentrate on your core business activities
Hygienic Work Environment
A clean and healthy environment which helps to motivate
each team worker to give his best.
Caretaker To Your Investments
It will be our responsibility to maintain the efforts that you
have put in creating a beautiful work space, not to mention
the financial investment….
Value Addition
By the proper upkeep and maintenance of your office space
we add life to your property

Some of our esteemed clients that we take pride in
serving are –
Array Of clients

THS Operational Strength
Regular Training & Development Programs
– Associates at the sites are informed about new developments
and trained to use newly developed equipments & chemicals.
– All staff undergoes on the job training that is constantly
reinforced by putting them through refresher training and
cross training on various work attributes.
– Trained and Fresh Associates guided to maintain the quality
of services.
– Induction Training for familiarizing employees with the
company and its objectives..
Quality Audits / Surprise Inspections.
Informal Communication with the staff.
Multi Tasking Staff
– Our focus has always been in creating staff that specializes
not just in specific areas but are also capable of multi-tasking
so as to achieve the common goal and nullify dependency.

Training and Development
Significant investments are made to
train our on site managers in Customer
service, technical support, safety and
leadership qualities.
Managers are equipped to provide
training and recognition programs for
department employees to heighten
satisfactions and morale.

THS
Hospitality & Cuisine Management
Total Team Strength : 450 approx.
Financial Turnover : 25 Cr. per annum
Registrations & Statutory
Shops & Establishment Reg.No.
ESIC No.
PAN No.
VAT No.
ISO
EPF No
Service Tax No.
Income Tax Clearance Certificate

OUR CLIENT & OFFICE
Corporate Office
TARINI Hospitality Services
D/53,Ambika Nagar
Near Trimurti Hall
Shaktinath,Bharuch
Gujarat-392001
Chief Operating Officer
Mobile No. - 7567048888

Hierarchy (Redefining Hospitality Services)
Surjit Mohapatra
Company Head
Dilip Mandal
Fianance
Alok Jyoti Behuria
Purchase & Supply
Purchase & Store
Executive
Saubhagya Chaurasia
Accounts Mgr.
Mahendra Singh
Accounts Head
Nilesh Mistry
Hr Head
Fransisco Colasco
GM-Facilities
Regional
manager
State manager
Area Manager
Unit Supervisors
Sachin Srivastav
GM-
Food/Accommodations
Regional
manager
State manager
Area Manager
Unit Supervisors
Chandramani
HR/Admin/Audit
Richard Thomosh
Hr MGR
Recruitment
Officer
Payroll
Executive
Payroll
Executive
Jay Verma
Administrative Mgr.
Administrative
Executive
Training Manager

Offshore Operation Hierarchy
Operations manager
Base manager
Catering Manager
Office Assistant Base Coordinator
Supply CoordinatorProcurement & Logistic
Camp Boss
BakersChef
Assistant Cooks Stewards
Janitors House Keepers

Revenue
We have projected the margins to be 18 to 20 percent per project.
The projected margin again depends on the material cost & the manpower
cost, as due to ups & down in the market, as its drastic.
Again we have to consider the competition in the biding scenario, that is,
what rates we will be getting from the clients after negotiation. Will that keep
up our margins in place.
We have to control the cost, by not hampering the project, but by controlling
our lose ends.
Last but not the least Money Saved is money earned.

Procurement & Logistic Support.
We will be procuring Quality food provisions of local & international
brands available in the market maintaining our standards.
All provisions of shelf life would be purchased well in advance &
sufficient stocks stored prior to the supplies, Perishables
Vegetables & Fruits would be procured fresh from the market, by
placing advance orders to the vendors, to be supplied on the day of
delivery.
Frozen Meats & Quick Frozen Vegetable will also be of the best
quality of National & International Standards.
As we have an internal procurement Dept it to give us an edge,
enabling ,
Logistic support. Presently we shall be outsourcing transport for
the delivery of provisions to the designated Port for loading into the
containers,All provisions will loaded into containers a sper
requirements of chillers/containers.

Pricing & Investments
Due to stiff competition in the sector, we have to, many a times, compromise with the
rates, but not so in the services, leading to the common mindset of lesser the price,
inferior the quality of services, which could hamper the international standards
maintained by them
National companies expect more in returns at lesser rates, yet expectations in quality
returns are of international standards.
Investments incurred to operate on these projects are expected to be at par with the
P&L which are made in advance before giving our pricing quotes to the clients.
This evolves a lot of funds for operations on weekly basis involving procurements of
provisions, transportation & all Logistic supports, as we avoid any direct investments in
the clients facilities, such as galley equipments, cutlery, crockery, Linen, mattress, &
Beddings.
If the above mentioned facilities are included as required by the client, we either add it
in our pricing or ask the client to reimburse with cost + %.

Challenges
• Supply chain a problem sites spread across 26 cities in the country. Logistically
difficult to control.30 major vendors, 85 regional vendors.
• Getting into contracts with major vendors Pan India headed by our CFO.
Attrition of staff which is almost 10 percent
Constant training required on site
• Putting a system of appraisals where good performance of staff is rewarded.
• January , incorporating bonus in the salary package so that staff gets more salary in
hand.
Staff salaries not on time since no bank account
• High level of attrition makes it difficult to have speedy opening of Bank accounts. The
Frontline HR module tackles this issue by giving weekly data to Hr on new joinees. Still
working on the solution.

Challenges
Frontline reporting system has been finalized and rolled out, need to focus more
on implementation.
• Reports need to be coming in at every 15 days from all the units like client comments,
daily monitoring food costs etc .
POS required for all cash counters, difficult to control all sites.
• We have managed to convince IOCL/ONGC a major food business to incorporate
the POS system and have started at Mumbai and Delhi.
Communication, language, filtration of information to last level.
• Frontline module has been rolled out where a regular information is transferred.
• GMs by vertical so that there is more focus on each LOB.
• More focus on individual LOBs so that thrust can be carried down to the end
user.
• Black boards are being rolled out on all sites so that communication at both
levels happen eg : Budgets, P & Ls , daily targets.
• Redefining Hospitality Services

Challenges
Spiraling inflation and increase in food cost thereby stretching our margins.
• Monitoring food cost rigorously by incorporating POS & Audit on a daily basis.
• New contracts are been taken, clients are very tight on prices with projects having not
more than 15 % L1margins.
• PAN India contracts for grocery vendors.
Delayed payment cycle with 90 days receipt and 60 days payout 30 days payout
salary, causing imbalance in cash flow.
• Concentrating on Food business where cash sales are high , thereby reducing the
imbalance of receipts.
• Concentrating PAN India deals with multinational which pay with in 45 days.
• 90 days payment cycle being negotiated with big vendors, at the same time concentrating
on new businesses where the MNCs pay within 45 days so as to reduce the DSOs.
• Concentrated efforts towards collections at all Levels.
Improvement in Middle of P & Ls.
• System of conference calls with designated ILF team has started.
• Attempt to convert best practices from other countries.
• Monitoring systems / excel formats to be used in conjunction with frontline modules.
• Targeting 01Sept2014 for covering all Food unit with either POS or cash register for all
cash counters.
• Monitoring of over time to control labor costs.
• Adhering to contract. Reducing bench strength.

THS(Hospitality & Cuisine Management) – INDIA
Overview into the business of Facility Management
Always B+

FY08 Projection
We feel this is another avenue of business that we could develop.
Why ?
 Demand from clients for all services under one roof.
 Specialized services with a higher degree of skill &
lesser competition.
 Higher margins.
 Longer term contracts.
 Increase base business by cross selling.

 Having looked into some of our sites, we have actually seen that we are
providing some of the Facility Services but with less amount of focus &
specialization. By focusing on the same we can give client further value.
 For example at IOCL/ONGC we could have our Corporate Engineer visiting &
putting all the reporting formats (Preventive measures, Energy saving
techniques, Corrective measures & so on) in place.
 We could then showcase the same & approach a few of our current clients &
pitch for such jobs.
 From the client base we have, IOCL, OPaL, Gail India are some whom we
could try & tap.
 To take matters further we have managed to get a Request For Proposal from
IOCL for their facilities in OVL,Delhi. We have been asked to quote for
INTEGRATED FACILITY MANAGEMENT SERVICES.

 Redefining Hospitality Services

We are eager to serve you.
Please contact us :–
D/53,Ambika Nagar,Near Trimurti Hall,Shaktinath,Bharuch-392001
Tel:- 02642-265687
Fax: - 02642-264687
Mr. Surjit Mohapatra & Mr.Dilip Mandal
tarinihospitality85@gmail.com & surjitths@gmail.com
Branch Office -Delhi
Mr. Abdul Habib
Operation Manager
A-652,Kabir Basti
Sabji Mandi
Malkaganj
Delhi-110007
Mob:-9971821791
Emai:-abdulths@gmail.com
Contact us

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