Arthur Calderwood - Welcome to Air Transport IT Summit 17 June 2015SITA
This document outlines the agenda for the 2015 Air Transport IT Summit. It describes four insight sessions that will explore how airlines and airports can meet the needs of connected travelers throughout their journey. The sessions will look at personalizing services, easing stress at airports, improving communications, the influence of technology on behavior, de-stressing passenger processes, and using new technologies to provide tailored onboard services.
1. Appear Networks is a company that provides context-aware mobile solutions and services to support large mobile workforces in various industries like transportation, public sector, retail, and hospitality.
2. Their solutions use contextual data like location, role, and schedule to deliver the right information to mobile workers at the right time and place to improve workflow efficiency.
3. They provide a common mobile platform that can connect to various backend systems and support context-aware applications to streamline key business processes like baggage handling, maintenance, and operations.
Innova Aviation Solutions, accelerate digital transformation of airline processes for operational excellence. For more information www.innova.com.tr/aviation
The document discusses a field service management platform called ServiceFirst. It provides organizations with a unified platform to manage their aftermarket service across the entire service ecosystem. Key features include real-time field insights, remote expert collaboration, predictive analytics, and unified customer journeys. The platform helps organizations address challenges like inefficient processes, subpar service performance, and revenue leakage. It can be used across various industries to improve service delivery and customer experience.
Michael Zaddach - Session B: Travelers & technology - it's an emotional journeySITA
Michael Zaddach of Munich Airport discussed digitalizing passenger contact to make travel easier and increase non-aviation revenues. The airport uses an InfoGate platform across counters, signs, tablets and mobile apps to provide personalized information and enhance the passenger experience. Free WiFi allows contact with mobile users, and a new airport app will facilitate account management, services, and dynamic push notifications. Digital technologies aim to improve processes and relax passengers while driving non-aeronautical business through retail, food and other services.
How Boeing is Using AWS to Transform Commercial Aviation (ENT213) | AWS re:In...Amazon Web Services
In a highly regulated, safety-critical industry like commercial aviation, information sharing is of paramount importance, even when competitive relationships also exist. To solve this problem, Boeing has built a vendor-neutral platform where the players can securely work together to maximize safety and operational efficiency. Leveraging the best-of-industry offerings from AWS, Boeing and other companies can launch innovative applications on the platform with data governance that secures competition-sensitive information from the wrong eyes. In this session, we explore the business drivers behind the project and the challenges met and overcome during design and implementation.
This presentation from PTE 2015 will explore how Bluetooth beacons can be deployed at an airport to improve the passenger experience and also provide real-time information on the airport environment through light, temperature, movement and audio sensors. The presentation will also cover why the industry needs to treat beacons as a common-use technology in the airport and why we need standards to make the experience interoperable.
Arthur Calderwood - Welcome to Air Transport IT Summit 17 June 2015SITA
This document outlines the agenda for the 2015 Air Transport IT Summit. It describes four insight sessions that will explore how airlines and airports can meet the needs of connected travelers throughout their journey. The sessions will look at personalizing services, easing stress at airports, improving communications, the influence of technology on behavior, de-stressing passenger processes, and using new technologies to provide tailored onboard services.
1. Appear Networks is a company that provides context-aware mobile solutions and services to support large mobile workforces in various industries like transportation, public sector, retail, and hospitality.
2. Their solutions use contextual data like location, role, and schedule to deliver the right information to mobile workers at the right time and place to improve workflow efficiency.
3. They provide a common mobile platform that can connect to various backend systems and support context-aware applications to streamline key business processes like baggage handling, maintenance, and operations.
Innova Aviation Solutions, accelerate digital transformation of airline processes for operational excellence. For more information www.innova.com.tr/aviation
The document discusses a field service management platform called ServiceFirst. It provides organizations with a unified platform to manage their aftermarket service across the entire service ecosystem. Key features include real-time field insights, remote expert collaboration, predictive analytics, and unified customer journeys. The platform helps organizations address challenges like inefficient processes, subpar service performance, and revenue leakage. It can be used across various industries to improve service delivery and customer experience.
Michael Zaddach - Session B: Travelers & technology - it's an emotional journeySITA
Michael Zaddach of Munich Airport discussed digitalizing passenger contact to make travel easier and increase non-aviation revenues. The airport uses an InfoGate platform across counters, signs, tablets and mobile apps to provide personalized information and enhance the passenger experience. Free WiFi allows contact with mobile users, and a new airport app will facilitate account management, services, and dynamic push notifications. Digital technologies aim to improve processes and relax passengers while driving non-aeronautical business through retail, food and other services.
How Boeing is Using AWS to Transform Commercial Aviation (ENT213) | AWS re:In...Amazon Web Services
In a highly regulated, safety-critical industry like commercial aviation, information sharing is of paramount importance, even when competitive relationships also exist. To solve this problem, Boeing has built a vendor-neutral platform where the players can securely work together to maximize safety and operational efficiency. Leveraging the best-of-industry offerings from AWS, Boeing and other companies can launch innovative applications on the platform with data governance that secures competition-sensitive information from the wrong eyes. In this session, we explore the business drivers behind the project and the challenges met and overcome during design and implementation.
This presentation from PTE 2015 will explore how Bluetooth beacons can be deployed at an airport to improve the passenger experience and also provide real-time information on the airport environment through light, temperature, movement and audio sensors. The presentation will also cover why the industry needs to treat beacons as a common-use technology in the airport and why we need standards to make the experience interoperable.
Aradiom provides mobile applications for government agencies including traffic maps, public transportation schedules, and access to municipal services. Their key products allow secure authentication, location-based search, mobile ticketing, and mobile applications for industries like legal, finance, and healthcare. Aradiom is an international leader in mobile application development with offices in several countries.
Reducing IT system implementation cost and complexity in airport constructionSITA
As of today, over US$540 billion is planned in airport infrastructure construction projects. IT systems represent a significant part of the investment as IT components are becoming increasingly complex. They are also one of the last major packages to go in before a terminal goes live, creating a significant risk of delay. Rather than procuring, implementing and integrating individual systems, construction companies and airport operators should contemplate using a Master Systems Integration (MSI) general contractor for IT systems. This reduces the cost and risk in having the project ready on time. SITA presented the MSI approach and how the decision helped Baku Airport in Azerbaijan meet the challenges of building a world-class airport at PTE 2015.
Connected vehicle technology in business operations. Demands, approaches and ...Evgeni
Presentation in Internet of Things Asia 2016.
Abstract:
The industry of connected devices is entering fleet management very rapidly for last several years.
It went from simple GPS tracking to predictive maintenance of engine failures and real time driver behaviour analysis.
Here we will talk about demands of companies that are starting to use telematics of fleet in their daily operations, their demands and approaches .
Bhadale group of companies aviation industry programs catalogueVijayananda Mohire
The document provides a catalogue of programs and services offered by Bhadale Group of Companies for the aviation industry. It describes 5 key programs: 1) Smart Flight Safety using data analysis and technologies like VR to predict risks and enhance pilot vision, 2) Smart Passenger Travel using VR and data analysis to improve the travel experience, 3) Smart Fleet Maintenance using data gathering and analytics to enable predictive maintenance, 4) Smart Digital Twins using digital modeling of engines to monitor performance, and 5) Smart Ticketing/Cargo Tracking using data analysis to improve ticket selection and cargo delivery tracking. Contact details are provided for further information.
Users and Mobility are driving Change and Disruption in the traditional IT environment.
Customers and Users expect faster response times, availability to systems from anywhere & anytime.
Considering a Next Generation Data Centre to support these changes and deliver the platform you need to right source IT services and applications is a fundamental requirement.
Dimension Data provides insight into how we do this from a User Perspective, through to defining a Mobility strategy and architecting an IT landscape to support this.
The Orbis Mobile Platform is a powerful yet simple tool built by domain experts to help customers efficiently manage field resources, track employees, tasks, schedules, and locations. It allows for customization to specific needs and instant reporting to help administrators better plan resources. When used by sales teams, it can improve sales forecasting and production planning to increase profitability. The platform offers customizable mobile applications for tasks like data capture, transmission, scanning, and photos.
Consumer Market Analytics delivers on-demand, web-based software and data services through their High Productivity Platform, including for scientific modeling, engineering, data mining, and multimedia. Their cloud services can be accessed from mobile devices untethered and provide access to thousands of software titles through their SaaS Broker, eliminating costly licensing and maintenance fees by only charging for session time. Their High Productivity Platform allows customers to configure and manage multiple cloud-based software services across providers like Amazon Web Services, Rackspace, and Google Cloud.
Webinar on Key Areas of Connectivity Focus at Various Levels of Autonomous Driving by Stephen Surhigh, Vice President & General Manager, Cloud Services at HARMAN International
Welcome to the Connected Vehicle Training Overview. This program will give professionals an overview of overarching concepts of the connected vehicle space Mobile Comply has created the Connected Vehicle Management Overview, a highly selective two-hour course designed to give participants a basic understanding of the connected vehicle space for Future connected vehicle education and certification programs.
Design - Managing and Optimizing your Hybrid CloudLaurenWendler
This document discusses managing and optimizing a hybrid cloud. It notes that hybrid cloud management requires core capabilities like governance, orchestration, integration, SLAs, API management, visibility, and security. It also requires considering the type of service, such as IaaS, PaaS, and SaaS. Best practices for hybrid cloud management include service catalog and management, automated service delivery, SLAs and cost optimization, integration and interoperability, security, end-to-end visibility and analytics, and governance. An example of managing hybrid infrastructure with VMware vRealize Automation is also provided.
Design - Managing and Optimizing your Hybrid CloudLaurenWendler
Managing and optimizing a hybrid cloud requires core capabilities like governance, orchestration, integration, security, and visibility. Cloud management is done above the "service responsibility line" and considers factors like portability, location, cost, and disaster recovery for workloads across public, private, and traditional IT. Best practices for hybrid cloud management include cloud orchestration, brokerage, self-service catalogs, automation, integration, optimization, visibility, and enabling all clouds to work as one integrated environment.
Synergy-SD is a forward thinking technology company that provides innovative software and hardware solutions to solve every day operational problem, headquartered in Dubai
We work across multiple market sectors, combining in-depth expertise with the most innovative technologies to create customised solutions that:
* Improve workforce management
* Support mobile operations
* Minimise security risks
* Maximise efficiency
www.synergy-sd.com
Business Discovery @ Delhi International Airport - GMR GroupQlikView-India
Learn how QlikView Business Discovery is enabling Delhi International Airport Ltd. (DIAL) with strategic decision making. The speaker shares his views on how Qlik is helping DIAL in their Business Intelligence & Analytics approach to fact-based decision making
Carlos Kaduoka - Session C: Creating a sense of place - airports get personalSITA
This document discusses how airports can create a sense of place through their design and use of technology. It provides examples of airports like Singapore Changi, Mumbai Terminal 2, and the new Mexico City International Airport that incorporate local culture and traditions. Technology also plays a role by enabling self-service options, seamless processing, and wayfinding tools that enhance the passenger experience and create a sense of place throughout the airport. The goal is for airports to connect people and cultures by making the airport a destination and passengers feel like guests.
Part # 1: Göteborg overview.
Part # 2: People who live in Göteborg.
Part # 3: Food markets in Göteborg.
Part # 4: How to get from a to b in Göteborg.
Part # 5: Other services and communities in Göteborg
The capacity for innovation: Andrew O'Connor, Product Director, Airport Solut...SITA
With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents?
www.sita.aero/surveys
The capacity for innovation – tomorrow’s airport experience: Andrew O'Connor, Product Director, Airport Solution Line, SITA
How airlines use technology to improve passenger experience by 2016 - The Air...Tom Knierim
The Airline IT Trends Survey, co-sponsored by Airline
Business and SITA shows an airline IT climate that is
cautiously improving. IT budgets are expected to improve at
the majority of airlines in 2013, while the global level of IT
operational spending should reach an estimated US$10 billion
in 2013.
Airline IT investment priorities continue to focus on mobilizing
the passenger journey, as they have done for the last three
years, but airlines are also showing a strong interest in
improving business intelligence to better understand their
operations and customers.
The overall impression from this year’s survey is one of an
industry that is fast adopting the digital world. This is bringing
many advantages in the form of automation and new services,
but also challenges in making sure these technologies can
be widely adopted so that passengers benefit at both ends of
their journey.
For the last 15 years we have been tracking the key technology
trends of airlines. More recently we have complemented
this research by publishing surveys on technology trends
in the wider air transport industry, including airports and
passengers. Taken together, they provide a unique perspective
on the way technology is shaping the future of air travel.
We welcome any feedback or comments on the survey.
For more information on all our surveys and accompanying
features and analysis, visit www.sita.aero/surveys.
Aradiom provides mobile applications for government agencies including traffic maps, public transportation schedules, and access to municipal services. Their key products allow secure authentication, location-based search, mobile ticketing, and mobile applications for industries like legal, finance, and healthcare. Aradiom is an international leader in mobile application development with offices in several countries.
Reducing IT system implementation cost and complexity in airport constructionSITA
As of today, over US$540 billion is planned in airport infrastructure construction projects. IT systems represent a significant part of the investment as IT components are becoming increasingly complex. They are also one of the last major packages to go in before a terminal goes live, creating a significant risk of delay. Rather than procuring, implementing and integrating individual systems, construction companies and airport operators should contemplate using a Master Systems Integration (MSI) general contractor for IT systems. This reduces the cost and risk in having the project ready on time. SITA presented the MSI approach and how the decision helped Baku Airport in Azerbaijan meet the challenges of building a world-class airport at PTE 2015.
Connected vehicle technology in business operations. Demands, approaches and ...Evgeni
Presentation in Internet of Things Asia 2016.
Abstract:
The industry of connected devices is entering fleet management very rapidly for last several years.
It went from simple GPS tracking to predictive maintenance of engine failures and real time driver behaviour analysis.
Here we will talk about demands of companies that are starting to use telematics of fleet in their daily operations, their demands and approaches .
Bhadale group of companies aviation industry programs catalogueVijayananda Mohire
The document provides a catalogue of programs and services offered by Bhadale Group of Companies for the aviation industry. It describes 5 key programs: 1) Smart Flight Safety using data analysis and technologies like VR to predict risks and enhance pilot vision, 2) Smart Passenger Travel using VR and data analysis to improve the travel experience, 3) Smart Fleet Maintenance using data gathering and analytics to enable predictive maintenance, 4) Smart Digital Twins using digital modeling of engines to monitor performance, and 5) Smart Ticketing/Cargo Tracking using data analysis to improve ticket selection and cargo delivery tracking. Contact details are provided for further information.
Users and Mobility are driving Change and Disruption in the traditional IT environment.
Customers and Users expect faster response times, availability to systems from anywhere & anytime.
Considering a Next Generation Data Centre to support these changes and deliver the platform you need to right source IT services and applications is a fundamental requirement.
Dimension Data provides insight into how we do this from a User Perspective, through to defining a Mobility strategy and architecting an IT landscape to support this.
The Orbis Mobile Platform is a powerful yet simple tool built by domain experts to help customers efficiently manage field resources, track employees, tasks, schedules, and locations. It allows for customization to specific needs and instant reporting to help administrators better plan resources. When used by sales teams, it can improve sales forecasting and production planning to increase profitability. The platform offers customizable mobile applications for tasks like data capture, transmission, scanning, and photos.
Consumer Market Analytics delivers on-demand, web-based software and data services through their High Productivity Platform, including for scientific modeling, engineering, data mining, and multimedia. Their cloud services can be accessed from mobile devices untethered and provide access to thousands of software titles through their SaaS Broker, eliminating costly licensing and maintenance fees by only charging for session time. Their High Productivity Platform allows customers to configure and manage multiple cloud-based software services across providers like Amazon Web Services, Rackspace, and Google Cloud.
Webinar on Key Areas of Connectivity Focus at Various Levels of Autonomous Driving by Stephen Surhigh, Vice President & General Manager, Cloud Services at HARMAN International
Welcome to the Connected Vehicle Training Overview. This program will give professionals an overview of overarching concepts of the connected vehicle space Mobile Comply has created the Connected Vehicle Management Overview, a highly selective two-hour course designed to give participants a basic understanding of the connected vehicle space for Future connected vehicle education and certification programs.
Design - Managing and Optimizing your Hybrid CloudLaurenWendler
This document discusses managing and optimizing a hybrid cloud. It notes that hybrid cloud management requires core capabilities like governance, orchestration, integration, SLAs, API management, visibility, and security. It also requires considering the type of service, such as IaaS, PaaS, and SaaS. Best practices for hybrid cloud management include service catalog and management, automated service delivery, SLAs and cost optimization, integration and interoperability, security, end-to-end visibility and analytics, and governance. An example of managing hybrid infrastructure with VMware vRealize Automation is also provided.
Design - Managing and Optimizing your Hybrid CloudLaurenWendler
Managing and optimizing a hybrid cloud requires core capabilities like governance, orchestration, integration, security, and visibility. Cloud management is done above the "service responsibility line" and considers factors like portability, location, cost, and disaster recovery for workloads across public, private, and traditional IT. Best practices for hybrid cloud management include cloud orchestration, brokerage, self-service catalogs, automation, integration, optimization, visibility, and enabling all clouds to work as one integrated environment.
Synergy-SD is a forward thinking technology company that provides innovative software and hardware solutions to solve every day operational problem, headquartered in Dubai
We work across multiple market sectors, combining in-depth expertise with the most innovative technologies to create customised solutions that:
* Improve workforce management
* Support mobile operations
* Minimise security risks
* Maximise efficiency
www.synergy-sd.com
Business Discovery @ Delhi International Airport - GMR GroupQlikView-India
Learn how QlikView Business Discovery is enabling Delhi International Airport Ltd. (DIAL) with strategic decision making. The speaker shares his views on how Qlik is helping DIAL in their Business Intelligence & Analytics approach to fact-based decision making
Carlos Kaduoka - Session C: Creating a sense of place - airports get personalSITA
This document discusses how airports can create a sense of place through their design and use of technology. It provides examples of airports like Singapore Changi, Mumbai Terminal 2, and the new Mexico City International Airport that incorporate local culture and traditions. Technology also plays a role by enabling self-service options, seamless processing, and wayfinding tools that enhance the passenger experience and create a sense of place throughout the airport. The goal is for airports to connect people and cultures by making the airport a destination and passengers feel like guests.
Part # 1: Göteborg overview.
Part # 2: People who live in Göteborg.
Part # 3: Food markets in Göteborg.
Part # 4: How to get from a to b in Göteborg.
Part # 5: Other services and communities in Göteborg
The capacity for innovation: Andrew O'Connor, Product Director, Airport Solut...SITA
With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents?
www.sita.aero/surveys
The capacity for innovation – tomorrow’s airport experience: Andrew O'Connor, Product Director, Airport Solution Line, SITA
How airlines use technology to improve passenger experience by 2016 - The Air...Tom Knierim
The Airline IT Trends Survey, co-sponsored by Airline
Business and SITA shows an airline IT climate that is
cautiously improving. IT budgets are expected to improve at
the majority of airlines in 2013, while the global level of IT
operational spending should reach an estimated US$10 billion
in 2013.
Airline IT investment priorities continue to focus on mobilizing
the passenger journey, as they have done for the last three
years, but airlines are also showing a strong interest in
improving business intelligence to better understand their
operations and customers.
The overall impression from this year’s survey is one of an
industry that is fast adopting the digital world. This is bringing
many advantages in the form of automation and new services,
but also challenges in making sure these technologies can
be widely adopted so that passengers benefit at both ends of
their journey.
For the last 15 years we have been tracking the key technology
trends of airlines. More recently we have complemented
this research by publishing surveys on technology trends
in the wider air transport industry, including airports and
passengers. Taken together, they provide a unique perspective
on the way technology is shaping the future of air travel.
We welcome any feedback or comments on the survey.
For more information on all our surveys and accompanying
features and analysis, visit www.sita.aero/surveys.
The document discusses the future of airports from an airline perspective. It outlines 4 main areas of focus: clients, processes, technology, and the environment. Key points include using technology like self-service, biometrics and mobile apps to simplify processes for clients. Automating functions like baggage handling, security, and aircraft taxiing to increase efficiency. Transitioning operations to renewable energy sources and electric vehicles to reduce emissions. And using data sharing and integrated systems between airlines and airports to optimize resource allocation and flight schedules. The future airport aims to provide an intuitive, contactless experience that meets rising client expectations through continuous digital innovation.
Presentation on Digital Transformation of Airports GALF Dubai May 2016diogenisp
This document discusses the digital transformation of airports. It begins by defining digital transformation as the digitization, connectivity, and use of data in airport processes, products, and services. It then outlines many areas within airport operations where digital technologies can have an impact, such as operations, infrastructure, management, and security. New digital products and services are also driving changes. The document notes challenges to digital transformation like a lack of standardized architecture and integrated data. It concludes by emphasizing major opportunities for airports, such as developing self-service capabilities, utilizing cognitive computing and shared services, and managing disruptions from new technologies like commercial UAVs.
This document discusses TAP's embrace of mobility and mobile technologies. It provides an overview of TAP, including facts and figures about the company. It then discusses how mobility is impacting airlines and the business and IT challenges involved. The document outlines the services and solutions TAP's mobile competence center provides. It presents several case studies of mobile apps and solutions TAP has implemented, including apps for customers and employees, using RFID technology in maintenance, and providing information to line maintenance mechanics.
The airline industry is increasingly challenged to engage guests and passengers anywhere, anytime, across any device, while maintaining brand experience and consistency. Airlines are changing from a traditional business where money was made by selling seats on a plane to a more dynamic and adaptive business, where the services are being delivered in a personalized manner. Insights into the customer’s preferences and other operational processes will allow the airline to adjust functions and maximize profitability and at the same time, offer a differentiated passenger experience. View our webcast on demand if you would like to learn more: https://vts.inxpo.com/scripts/server.nxp?LASCmd=AI:4;F:QS!10100&ShowKey=23371&AffiliateData=slideshare
- The document discusses the need for organizations to modernize their business travel and expense management processes to keep up with changes in the industry and expectations of digital-savvy employees. It highlights issues with legacy paper-based systems like lack of visibility, control over costs, and vulnerability to fraud.
- The solution proposed is an all-digital, across-devices travel and expense management system called PRESM that uses event processing and state machines. It enables fast, paperless requests and approvals, visibility into spending, integration with partners, and analytics to reduce costs and fraud.
- Key benefits of the PRESM system include simplified and streamlined travel booking and expense reporting, real-time updates, and hosting on cloud infrastructure
At the Cloud Foundry Summit 2017 in Santa Clara, Altoros and GE Digital talked about a sensor-based solution for tracking luggage from registration to claim belt.
SITA: How smart apps are making air travel easier, every step of the wayDynatrace
450 of the world's airlines are using the latest in tracing technology to save millions and eliminate one of the biggest frustrations of customers today - lost luggage. Join Richard Fisher, an airline tech expert who’s been working alongside the big brands to build a unique application that means every single, travelers' bag is traced. How good does that sound? But what's next on the horizon? Richard will also take us into the world of biometrics and futuristic airports where queues are a thing of the past and digital passports will become the norm.
Latest Innovations: Big-Data Analytics - Transforming Flight Operations
Today's aircraft produce roughly 5 gigabytes of data a month. Tomorrow's aircraft will produce more than 30 terabytes of data, exceeding traditional computing capabilities. Big-data analytical methods, cloud-based data warehousing, and software solutions for fast response data mining turns multiple sources of aviation data into actionable information. Data mining real-time flight data improves flight operations by providing better fidelity data for flight tracking, performance, and operating conditions, such as weather. Better data improves operations planning to optimize block times, minimize fuel burn, manage flight distruptions, and provide improved estimated arrival times for ground services management. Accurate, integrated flight operations data in real-time to support day-of disruption management, reducing the number of flight cancellations, delays, diversions, and improving operation reliability.
MobileMonday Switzerland - SITA Mobility takes flight in the air transport in...MobileMonday Switzerland
This document discusses mobility trends in the air transport industry. It notes that by 2015, most airlines and airports will leverage mobile technologies for commerce purposes. It also states that mobile will become the primary channel for passenger interaction in that timeframe. The document also shares survey results finding that 75% of airlines and airports plan to invest in more mobile apps, especially for functions like flight status notifications and airport maps. It then provides examples of how mobile is being adopted across different parts of the air transport industry, such as cabins, flight decks, and airports.
Enabling the connected aircraft - Gregory Ouillon, CTO, SITAONAIRSITA
Modern ‘connected aircraft’ generate vast amounts of data. But how can airlines collect, distribute, and rapidly apply that data to improve operational performance and the customer experience? How can connecting technologies help to truly integrate the aircraft into the airline’s IT infrastructure, both in the air and on the ground? From in-flight passenger connectivity, crew tablets and Electronic Flight Bags (EFBs) to new generation satellite technologies and wireless techniques at the gate, what are the enabling technologies for airlines to realize the full potential of connected aircraft?
Deployment of Beacon Technology in Aviation by LeantegraOlga Rusnak
Check out the Leantegra presentation to learn how beacons, and powered by them RTLS and Proximity Marketing solutions can make every passenger's stay at an airport a positive start of a great adventure!
How can we enable a more efficient and streamlined operational environment that enhances our employee experience? What needs to happen in order for us to succeed in our vision to create the best intelligent travel ecosystem? What role does AI, data and emerging technologies play across our organization? Learn how Finnair, a 95 year old airline, has been navigating towards a future proof working environment.
The document discusses SITA Airport IT services at Düsseldorf Airport. It provides an overview of Düsseldorf Airport, noting that it handles over 21 million passengers annually and is the 3rd largest airport in Germany. It then discusses how SITA Airport IT provides managed IT services, infrastructure services, carrier services, and business services to tenants at the airport. Specific examples are given of how SITA has helped the airport increase revenues through new concepts like seamless travel initiatives using near field communication technology, RFID technology, and license plate recognition. Additional revenue streams have been created through new products like a block parking system at the airport.
Bhadale group of companies transportation programs catalogueVijayananda Mohire
This is our offerings for the transport sector. We use AI /ML and disruptive features to enable newer ways of travel safety, cleanliness and hassle free ticketing and cargo tracking
Jim Slevin's presentation to Passenger Terminal Expo 2015 in Paris. Jim discusses how collaboration through Technology can ensure both Airports and Passengers can optimise their relationship with each for their mutual benefit.
How enterprises in the travel business are successfully navigating their digital transformation strategy and interacting with their customers across every touch-point.
Global GDS is a leading travel technology company, an expert in developing airline reservation system for travel operators around the globe. As a leading airline booking system development company, we provide comprehensive technology and internet marketing solutions for travel companies, tour operators, leading hotels, distribution / nodal companies.
For more details, Pls visit our website:
https://www.trawex.com/airline-reservation-software.php
Digidesk is an electronic document and form management platform designed to eliminate manual data entry and paper documents while providing a great onboarding experience to your customers / new joiners.
IRJET - Centralized Data for Transport Automation System using Android St...IRJET Journal
This document describes a mobile application called "Roadline" developed using Android Studio that collects and stores freight transportation data in a centralized database. The application collects lorry (truck) data such as transportation details and stores it in a Firebase database. This allows transport companies to manage freight documentation more securely and efficiently than traditional paper-based methods. Administrators can verify freight details and track shipments from source to destination. The collected data provides accurate reports and analytics to improve operations management for transportation companies.
Mobile applications are software applications
which are designed to run on mobile smart phones, &
tablets, and other mobile electronic devices, during this
generation of rapid technological advances, these
applications became one altogether the predominant tools
we use daily both in our personal furthermore as
professional lives
Groupe ADP Digital Transformation - Gilles LevequeSITA
A customer centric digital transformation plan, leveraging open innovation, managed from the executive committee room to “be a leading Group in airport design, construction and operation"
The document discusses how Cincinnati/Northern Kentucky International Airport used new technology to improve wait times and passenger satisfaction. Sensors were installed throughout the airport to track passenger movement and predict wait times. This data is displayed on live dashboards and alerts staff if wait times exceed thresholds. Since implementing this system three years ago, the airport has seen no major queues despite increased passenger growth, while TSA headcounts have remained consistent and social media complaints have been eliminated.
Transforming air travel through technology - Barbara dalibardSITA
The document discusses how technology has reshaped the passenger experience over three eras from 1950 to the present. It focuses on enabling technologies like multi-merchant payment systems and real-time baggage tracking that could improve connectivity between industries and provide a more seamless door-to-door travel experience. Key challenges for 2018 include collaborating as a community to solve problems and ease travel at every step through shared data and standards.
Digital Visions & Agile Innovation - Dheeraj kohliSITA
The document discusses digital transformation in the travel and transportation industry. It outlines disruptive technologies like IoT, mobility, cloud computing and cyber security. It proposes a strategy of focusing on these disruptive technologies and developing platform business models and digital services. It suggests scaling digital services from discrete offerings to "digital assembly lines". Finally, it emphasizes the need to focus on customer relevance, decentralize decision making and innovate incrementally through fast learning cycles.
Disruptive Trends and Technologies - Greg JonesSITA
The document discusses disruptive trends and technologies that will shape the digital agenda in the 2020s. It outlines how technology has progressed from mainframes and terminals in the 1980s to personal computers and local networks in the 1990s, the web and e-commerce in the 2000s, mobile apps in the 2010s, and how the 2020s will be defined by the Internet of Things, big data, and artificial intelligence. It argues that human language will become the new user interface as digital assistants powered by AI become more intelligent and conversations replace apps. Reality will also become blended as the physical and digital worlds increasingly converge.
Winning the Cognitive Era with Watson IoT - Sanjay BrahmawarSITA
The document discusses IBM's Watson IoT and how it uses cognitive capabilities to actively learn from connected things and data. Watson IoT can continuously adapt to be more useful and relate insights in easily understandable ways. It notes that the number of connected things is expected to reach 30 billion by 2040, with 40% of all data coming from IoT devices. The combination of cognitive capabilities and IoT data is presented as providing benefits for industries like travel and transportation.
Bridging the Personalization Gap - Adnan SauafSITA
There is a lot of talk about personalizing the message and offers to your customers but sadly the research shows that companies are not even identifying the customer correctly instead using multiple marketing tools to bombard the customer with competing offers across channels.
The document discusses how digital technologies are transforming aviation, travel, and tourism. Key points include:
- Modern technologies are dramatically altering how people live, interact, and do business. Plummeting costs of technologies like drones, robots, solar panels, 3D printing, and smartphones are fueling demand.
- The combinatorial effects of interconnected technologies are accelerating the speed of technology adoption and will have an exponential impact. Industries must create future-oriented visions to take advantage of opportunities.
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IoT is enabling a new wave in digital business transformation
The problem
Flight disruption, financial cost, passenger awareness, loyalty to airlines
The solution
Passenger notification, TravaCoin compensation, savings for airlines, service charge shared
Also learn the plan and how to get involved...
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Overview
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2. Understanding Edge (IoT)
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Power Grid Model
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India Aviation ICT Forum 2013 - Ahmad Seblini, SITA
1. Aviation ICT Forum
India
Mobility solutions for the 'Intelligent Air Travel'
Digitize your Crew process
26 September 2013
By: Ahmad Seblini
Business Development
Middle East, India & Africa
2. Industry trends
2
With new devices, connectivity, applications, there is no place to hide.
Mobile data traffic increase represents
a compound annual growth rate
(CAGR) of 78 percent (Cisco VNI)
+78%
traffic
growth
2013 Worldwide IT spending growth
will be 5.7%. Mobile devices alone will
drive 57% of IT growth. (IDC)
+57%
IT growth
The global mobile worker population
exceeded 1 billion in 2010 and 4
million totally at airports (Gartner).
1 bn
mobile
workers
70% of devices via Mobile Device
Management (MDM) in 2015. This
market will represent $1.2 bn (Gartner)70%
3. Meeting ATI Business requirements
Airlines, international ground handlers or other air transport players face a
number of business challenges:
• Global coverage is key to ensuring roaming pilots,
crew and management can access key airline
applications.
• Business criticality and efficiency: air transport need
reliable systems and coverage to support their
operational nature.
• Cost effectiveness: cost management is vital, and
central visibility of costs and usage is an important
requirement for communications systems.
• Less complexity: airlines lowering their total cost of
ownership by moving away from multiple suppliers
across multiple countries.
4. Mobile Devices
Devices
• Device & Tablet provisioning
• Mobile Device & App Mgt
• Partnership with Apple & Motorola
Connectivity
Network Wireless
• 3G data in 180 countries
• Rugg SIM & Self-care portal
• More than 600K hotspots
Integration
A single, end-to-end solution to reduce costs, increase ancillary revenues and
improve operational performance through mobilizing business processes
SITA wireless & mobility “DNA”
Applications
• SITA mobile application
• Customer app integration
• 3rd party application
Apps
5. Key references
Up to 4’500 iPad
Mobile counters
Up to 1,500 devices
3rd party payment
Connectivity (3G & WiFi)
Baggage reconciliation
Others (EFB, Ground &
Crew tablet), connectivity
6. Customer
care
Quality
control
Cabin
Crew
Mgt
Cabin crew process
Lack of detailed PAX
info (Claim, Bag., cx
flight..)
No support of
frequent flyer
No PAX
differentiation
(frequent flyer)
Slow PAX
compensation & feed
back
Complex Crew qualification & training (paper based)
Heavy Reliance on paperwork (forms, manuals, ...)
Slow data capture and hence issue detection
Slow paper based reporting process
Inefficient communication tool
Lack of electronic support of Crew monitoring &
analysis
Incorrect on-board Sales and Inventory
Double data entry, data errors and delay in
information flow
Source: SITA, Swiss Air
7.
8. Enhancement…
Improve Cabin Crew
efficiency
Enhance Passenger
satisfaction
Generate new revenue
and loyalty
• Digitize paper forms
• Cabin preparation, reporting, etc.
• No post flight reporting. Avoid time wasted
• Passenger information at crew’s fingertips
• Pro-active services
• Faster compensation
• Improve airline brand image
• Increase passenger loyalty
• Develop new revenue sources
Increase your cabin crew efficiency and customer service
9. CrewTablet solution overview
Crew Application
Crew Server
CRM
eMail
DCS
Loyalty
Flight info
Bag
RES
Integration
Crew Portal
User Interface
Human interaction
Form and manual monitoring
Form builder & Crew
notifications
Airline back-end integration with
Crew server
All necessary data extracted to
feed the Crew application
10. CrewTablet solution overview
Crew Application
Crew Server
CRM
eMail
DCS
Loyalty
Flight info
Bag
RES
Integration
Crew Portal
User Interface
Human interaction
Form and manual monitoring
Form builder & Crew
notifications
Airline back-end integration with
Crew server
All necessary data extracted to
feed the Crew application
11. Architecture
Crewserver
(Web Application)
eMail
HOST
Manuals
Seat Map Check-in
Host Webservices
getseatmap GetPNL
Crewserver
DB
SFTP
iOS Local
DB
iOS app
CrewTablet
Other Webservices
getloyalty getroster
Crew Webservices
AuthCrewManage
r
SynccrewFlightDat
a
Send email
Mobile
Net
Admin
(forms
management)
Loyalty Rostering
12. CrewTablet solution overview
Crew Application
Crew Server
CRM
eMail
DCS
Loyalty
Flight info
Bag
RES
Integration
Crew Portal
User Interface
Human interaction
Form and manual monitoring
Form builder & Crew
notifications
Airline back-end integration with
Crew server
All necessary data extracted to
feed the Crew application
13. CrewPortal Features
Global flight overview
By departure airport, date, and flight no,
Voyage Report no, by Cabin Crew
Flight information summary, forms
submitted, passenger and crew list,
View on manuals installed by Crew
Shows all forms submitted on this flight
Ability to message individual cabin crew via
push notification
Forms details
Attachments summary / flight
Overview or PDF download
Email the form to a new recipient
Support attachments (multiple pictures and
signatures)
Form builder
Design forms for the crew using custom and
pre-populated elements
Intuitive drag &drop user interface.
Version control and publishing/retracting
14. CrewTablet solution overview
Crew Application
Crew Server
CRM
eMail
DCS
Loyalty
Flight info
Bag
RES
Integration
Crew Portal
User Interface
Human interaction
Form and manual monitoring
Form builder & Crew
notifications
Airline back-end integration with
Crew server
All necessary data extracted to
feed the Crew application
16. What’s next?
A glimpse into the future
Q1 2014 Q2 2014 Q4 2014
Develop new features
such as:
• Meal ordering
• Seat changes
• Visual Crew
positioning
• Rich rostering
information
Extend CrewTablet to
other tablet types
beyond iPad
• Enhance new
features with
Cabin defect log
• Inventory
management
Develop full mobile
payment capability
• Finalize the
integration with
BagTrack and
WorldTracer mobile
to pave the way for
Ground Tablet
17. Align system functionality with
processes and ways-of-working
Ensure business continuity during
the transition to new systems and
processes
Obtain buy-in and cooperation from all
stakeholders throughout the project lifecycle
We know how
We are solution oriented
19. In a nutshell
CHALLENGES
• How to supply and manage
iPad for a highly mobile
population
• How to secure iPads, isolating
business data from personal
information
• How to support the tablet
spread around the world
• How to centralize and control
the connectivity cost
SITA SOLUTIONS
• The digital Cabin Crew is based on SITA Managed Mobile
Devices which includes the supply and management of
iPads
• The package is delivered with our CrewTablet application
and Mobility Access with 2G/3G back-up (Mobile Data
Access) available in more than 180 countries
• SITA provides its over-the-air device management
solution which enables to change the configuration remotely
or even wipe out sensitive data.
• Bundling SITA MDM, wireless connectivity and advanced
connection manager will give our customers an excellent
control for high level of security.
Managed Cabin Crew iPads with Wi-Fi/2G/3G connectivity and CRM application
SITA provides an end-to-end solution for airlines’ cabin crew
combining CRM application, iPad supply & management, as well
as wireless connectivity. Use case
20 mins time to
train the Cabin Crew
Editor's Notes
I would like to start my presentation with some figures, mobility had exceeded its expectation. This boost in the mobility solutions is coming from a n explosion in the device and tablet market with billions of dollars worth of application and connectivity business. 57% of the IT growth is coming only from the device business. So no place to hide, mobility is no longer a trend, it is a fact.It can be considered as a threat if we do nothing but also it can be an opportunity to differentiate yourself in a very competitive market.Now in the ATI business, we have some specific and special requirements.
Now in the ATI business, we have some special and specif requirements. Mobility solutions need to answer the following challenges:Global coverage is key to enable roaming pilots, crew, executives and sales access their back end systems or applications.Business criticality and efficiency: air transport need reliable systems and coverage to support their operational nature.Cost-effectiveness: cost management is vital, and central visibility of costs and usage is an important requirement for communications systems.Less complexity: airlines lowering their total cost of ownership by moving away from multiple suppliers across multiple countries. Although mobility is considered as an efficiency booster, it can easily become a complexity one. Going mobile is about improving process, devices, integration, support, connectivity and applications all coming together and working as an ecosystem.
Having mobility solution coming from different and independent providers can really inject management complexity and sometime loose its way to the projected ROI.Here comes SITA’s approach to mobility where we offer an end to end solution.We ve invested a lot in order to create such offering since 2008
Did we put our investement in the right direction? This list proves that our customers are trusting us to manage their complex mobility solution.AF – EasyJet – EtihadSo you have many business processes that can be mobilized for better efficiency but where to start? Where to invest first?After continuous discussions with the airlines around the globe, we found out that mobilizing the cabin process is one of the top priority. Why?
This is the heart of the solution where all the integration work is done.
Wow… I don’t want to hurt your eyes with slide. I ve just wanted to tell you that behind this friendly application, there is a very complex world where we integrate in average 6 to 10 systems in order to push the right application to the right person at the right time.And it was a success.
Very important and a must funstionality for your performance manager. The portal will allow them to run their business intelligence tasks easily.They will have access to all the flights details, passengers, issues.They will have visibility and control on the manuals installed during the flights.They will have a summary and detialed reporting on all forms submitted during the flightsAnd of course they will be able to change/modify and create new forms in order to enhance the reporting process.
Better to see it instead of talking, you will get the look and feel of the application So I will demo it to you.
Roadmap is mainly driven by customer requests. Feature development with customer is standardized if common interest is found. Current plans include the following new developments: Baggage module [in collaboration with ASL]: Flag bags that are not onboard the aircraft with their passenger; Highlight on seat map which passengers do no get their bag; set-up bag-lost digital forms to be re-routed to customer care departmentInventory management: develop digital check-list (bottles…), report of missing catering, Meal ordering & assignment, Stock management, forecast replenishmentCabin defect log: Cabin mapping with predefined defect zone. Allow Crew to select zone and corresponding defect section. Associate defect associated with aircraft maintenance nomenclatureIn-Flight Mobile-Payment: extend CrewTablet with a 3rd party Point Of Sales application as well as Chip&Pin reader on iPad. Manage payment transaction with payment Gateway (working in both offline & online, with OnAirinflight connectivity)
SITA’s approach goes beyond the simple provision of a set of tools and products. SITA’s extensive experience in Cabin Crew business processes will allow you to identify key areas of improvement and enhance customer profitability. SITA can help to re-engineer cabin crew processes to reduce costs and improve customer satisfaction. This business process improvement analysis covers what you do now and where changes could be applied. The process looks at overall solutions which may focus on specific processes within the cabin. Our experience in implementing mobile solutions has identified a number of key areas: Align system functionality with processes and ways-of-workingEnsure business continuity during the transition to new systems and processesObtain buy-in and cooperation from all stakeholders throughout the project lifecycle
SITA’s approach goes beyond the simple provision of a set of tools and products. SITA’s extensive experience in Cabin Crew business processes will allow you to identify key areas of improvement and enhance customer profitability. SITA can help to re-engineer cabin crew processes to reduce costs and improve customer satisfaction. This business process improvement analysis covers what you do now and where changes could be applied. The process looks at overall solutions which may focus on specific processes within the cabin.Secondly, a specific business process analysis is required when you are mobilizing a specific end-to-end process. This analysis includes how the various data used by flight attendants today is crunched, scheduled, formatted and presented. Our experience in implementing mobile solutions has identified a number of key areas: Align system functionality with processes and ways-of-workingEnsure business continuity during the transition to new systems and processesObtain buy-in and cooperation from all stakeholders throughout the project lifecycle