Air Transport IT Summit 2015 Industry Insight sessions

1. CONNECTING
PEOPLE AND
CULTURES
Airports, creating a sense of place
Carlos Kaduoka
Director, Airport Solution Line,
SITA

2. AGENDA
• Creating a sense of place
• Singapore Changi
• Mumbai International Airport Terminal 2
• New Mexico City International Airport
• The role of technology
• Closing remarks

3. CREATING A SENSE OF PLACE
• Lifestyles and traditions are sources of inspiration to
create a sense of place
• The airport as a destination
• The passenger as “guests”

4. Moshe Safdie Architects – Jewel Changi Airport
• To be completed by 2018
• 5 storey above ground and five basement
storeys
• 22,000 sqm of space dedicated to
landscaping:
• Forest valley (5-storey garden filled with
thousands of trees, plants, ferns and
shrubs
• 40 metres Rain Vortex

5. Source: Mumbai airport (T2) by SOM - Dezeen
• Opened in January 2014
• The design incorporates regional patterns
and textures in all scales to give a sense
of place
• It combines international and domestic
passenger services under one roof,
optimizing terminal operations and
reducing passenger walking distances

6. Source: New International Airport Mexico City by Foster & Partners and Fernando Romero Enterprise - Images by DBOX
New Mexico City
International Airport
• To be completed by 2019
• Single airport enclosure with flexibility to
accommodate internal change
• The architecture is inspired by Mexican
architecture and symbolism
• Less walking distances, few level changes
and easy navigation are key elements of
the design

7. CREATING A SENSE OF PLACE: THE ROLE
OF TECHNOLOGY
• Self-service
• Processing flexibility
• Early check-in
• Biometric identification
• Seamless

8. CREATING A SENSE OF PLACE: THE ROLE
OF TECHNOLOGY
• Video-walls
• Create the space
• Enhance the mood
• Way-finding integrated with BI
and beacons
• Reduced stress
• Dwell time
Source: SEGD – LAX Welcome Wall

9. CLOSING REMARKS
• The airport as a sense of place is about connecting people
and cultures
• It is about making the airport a destination and the passenger
the airport’s guests
• Technology enables airports to enhance the experience by:
• Enabling early check-in – more dwell time
• Providing faster communications – connectivity
• Creating or extending the sense of place throughout

10. DISCLAIMER
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Author. Permission to copy and reproduce content may be
granted by the author, at their discretion, and by request
only.
Source: presentation of Carlos Kaduoka, SITA
at the 2015 SITA Air Transport IT Summit, Brussels.
2015 Air Transport IT Summit