This document is the Integrated Management Systems Manual for Dawlance Group of Companies (DGC) dated June 13, 2012. It describes DGC's health, safety, environmental, and quality management systems which are based on ISO 9001, ISO 14001, and OHSAS 18001. The manual outlines the purpose, scope, documentation procedures, management responsibilities, resource management, product realization processes, measurement and improvement processes for DGC's integrated management system. It is intended to ensure that customer and legal requirements are met and that products are manufactured in a quality, safe, and environmentally friendly manner.

1. Date: JUNE 13, 2012 Form IM -001
INTEGRATED
MANAGEMENT SYSTEMS
MANUAL
Prepared by: (Shamail Haider - VP HSEQ) __________________________________
Reviewed by: (Rashid Jamil - DMR) __________________________________
Approved by: (Tariq S. Quddusi – MR) __________________________________
Head Office: Dawlance Center, 7/4, Civil Line, Dr. Ziauddin Ahmed Road, Karachi, Pakistan.
Factories: URIL (Unit # 1): D-14, S.I.T.E., Hali Road, Hyderabad,
DPL-I (Unit # 2): S-476, National Highway, Landhi, Karachi,
DPL-II (Unit # 3): D-89, Deh Khanto, Bin Qasim Town, National Highway, Landhi, Karachi.

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FOREWORD
This manual describes the Health, Safety, Environmental and Quality management
systems requirements and the programs of Dawlance Group of Companies (DGC)
to ensure that customers’ Health, Safety, Environmental and Quality management
systems requirements are recognized, properly implemented, effectively controlled
and adequately maintained. The manual also identifies the use of formal written
procedures for the effective control of product quality, pollution-free and safe
environment.
The DGC Health, Safety, Environmental and Quality management systems are
based on the requirements outlined in standard of the International Organization
for Standardization ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007. It
includes provision for the prompt detection of discrepancies and for timely and
effective corrective and preventive actions.
The requirements of Health, Safety, Environmental and Quality management
systems as mentioned in the Integrated Management Systems Manual (IMSM) are
applicable to all products, services, departments and functions of DGC Factories.
The implementation of the requirements and procedures is mandatory for all
concerned.
TARIQ S. QUDDUSI
MANAGEMENT REPRESENTATIVE
Dawlance Group of Companies

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AMENDMENT RECORD
Date Description of Change Page Revision Approval
18-01-12 INITIAL RELEASE 01 of 18 00
13-06-12 CC # IM-12001 01 of 20 01

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Contents
1. INTRODUCTION.................................................................................................................................6
2. COMPANY PROFILE.........................................................................................................................6
2.1 CORE VALUES..............................................................................................................................6
3. PURPOSE AND SCOPE:.....................................................................................................................7
3.1 EXCLUSION...................................................................................................................................7
4. DOCUMENTATION............................................................................................................................7
4.1 CONTROL OF DOCUMENTS......................................................................................................8
4.2 CONTROL OF RECORDS .............................................................................................................9
5. MANAGEMENT RESPONSIBILITY ...............................................................................................9
5.1 MANAGEMENT COMMITMENT................................................................................................9
5.2 MANAGEMENT REVIEW ............................................................................................................9
5.3 CUSTOMER FOCUS....................................................................................................................10
5.4 POLICIES......................................................................................................................................10
5.5 PLANNING OF INTEGRATED MANAGEMENT SYSTEM .....................................................11
5.5.1 HSEQ OBJECTIVES.............................................................................................................11
5.5.2 ENVIRONMENTAL ASPECTS...........................................................................................11
5.5.3 HAZARD IDENTIFICATION, RISK ASSESSMENT AND...............................................12
DETERMINING CONTROLS .................................................................................................
5.5.4 LEGAL AND OTHER REQUIREMENTS...........................................................................12
5.6 RESPONSIBILITIES AND AUTHORITIES:.............................................................................12
5.7 COMMUNICATION.....................................................................................................................14
5.7.1 INTERNAL COMMUNICATION .......................................................................................14
5.7.2 EXTERNAL COMMUNICATION ......................................................................................14
6. RESOURCE MANAGEMENT .........................................................................................................15
6.1 PROVISION OF RESOURCES....................................................................................................15
6.2 HUMAN RESOURCES ................................................................................................................15
6.3 TRAINING AND DEVELOPMENT............................................................................................15
6.4 INFRASTRUCTURE ....................................................................................................................15
6.5 WORK ENVIRONMENT.............................................................................................................16
7. PRODUCT REALIZATION / IMPLEMENTATION AND OPERATION ................................16
7.1 CUSTOMER-RELATED PROCESSES ............................................................................................16

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7.1.1 DETERMINATION OF REQUIREMENTS RELATED TO THE ....................................16
PRODUCT...............................................................................................................................
7.1.2 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT..................................16
7.2 DESIGN AND DEVELOPMENT.................................................................................................17
7.3 PURCHASING AND VERIFICATION OF PRODUCT..............................................................17
7.4 PRODUCTION AND SERVICE PROVISION ............................................................................17
7.4.1 CONTROL OF PRODUCTION..........................................................................................17
7.4.2 VALIDATION OF PROCESSES FOR PRODUCTION ....................................................17
7.4.3 SERVICE PROVISION.......................................................................................................18
7.5 PRESERVATION OF PRODUCT ...............................................................................................18
7.6 IDENTIFICATION AND TREATABILITY OF PRODUCT ......................................................18
7.7 CONTROL OF MONITORING AND MEASURING EQUIPMENT..........................................19
7.8 OPERATIONAL CONTROL........................................................................................................19
7.8.1 EMERGENCY PREPAREDNESS & RESPONSE............................................................19
7.8.2 INCIDENT INVESTIGATION AND REPORTING.........................................................19
8. MEASUREMENT, ANALYSIS & IMPROVEMENT....................................................................20
8.1 MONITORING AND MEASUREMENT OF PROCESSES AND.............................................20
PRODUCT QUALITY .....................................................................................................................
8.2 MONITORING AND MEASUREMENT OF ENVIRONMENTAL..........................................20
ASPECTS .........................................................................................................................................
8.3 MONITORING AND MEASUREMENT OF HAZARDS .........................................................20
8.4 EVALUATION OF COMPLIANCE...........................................................................................20
8.3 INTERNAL AUDIT ......................................................................................................................20
8.4 NON-CONFORMANCES AND CONTROL OF NON- ..............................................................21
CONFORMING PRODUCT.............................................................................................................
8.5 CORRECTIVE AND PREVENTIVE ACTIONS.........................................................................21
8.6 CONTINUAL IMPROVEMENT..................................................................................................21
Annex – 01: Organization charts of: DPL-1, DPL-2, URIL,
Head Office & HSEQ
Annex – 02: DGC policies
Annex – 03: Authorization letter

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1. INTRODUCTION
It is the intent of Dawlance Group of Companies (hereinafter referred to as “DGC”) to
establish an Integrated Management System (IMS) which meets the requirements of ISO
9001, ISO 14001 and OHSAS 18001.
This manual provides an overview of the Integrated Management System; its purpose is as
follows:
 To explain the scope of the IMS.
 To outline the company policies and procedures, and human resources available
for implementation.
 To describe the structure of organization, the structure of the IMS and the
interaction of the processes involved in the IMS.
 To provide all employees with a clear understanding of the management system
and the importance of adhering to the policies and procedures of the company.
2. COMPANY PROFILE
Established in 1980 Dawlance is one of the most innovative and reliable producers of
Home appliances in Pakistan. DGC strives to deliver the highest value to its customers.
DGC is currently involved in Designing, manufacturing, marketing and providing after
sales services for the following products.
 Refrigerators
 Chest Freezers
 Split Air-Conditioners
 Microwave Ovens
 Washing Machines
Various manufacturing, Sales and Service facilities are strategically located across entire
Pakistan to cater customer requirements.
2.1 CORE VALUES
The core values are the principles we hold to, live by, interact and deliver as a part of
Dawlance team. Following are our Core values:
 Respect
 Team Work
 Creativity
 Openness and Candor
 Communication
 Transparency

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3. PURPOSE AND SCOPE:
The purpose of this manual is to describe DGC’s integrated Occupational Health & Safety,
Environment and Quality management systems, hereinafter referred to as OHSAS ,
EMS,QMS.
This Manual defines how the activities are conducted within factories of DGC and it
provides the needed documentation and procedures to fulfill the requirements of the three
standards, Quality Management System (ISO 9001:2008), Environmental Management
System (ISO 14001:2004), and Occupational Health and Safety Assessment Series (OHSAS
18001:2007).
The requirements of Health, Safety, Environmental and Quality management systems as
mentioned in the Integrated Management Systems Manual (IMSM) are applicable to all
products, services, departments and functions of DGC Factories
3.1 EXCLUSION
Clause 7.5.4 of Customer property is excluded from the scope Dawlance group of
companies
4. DOCUMENTATION
DGC has established, maintained, and implemented an IMS documentation system based
on the requirements of ISO 9001, ISO 14001, and OHSAS 18001. The document covers
the requirements in the three stated standards that are in common. Documents are classified
as per following pyramid.

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DGC has established procedures to effectively control and manage activities in all
Departments and sections in the factories. The documents have distinctive codes for
identification. These procedures serve the purpose of fulfilling the requirements of ISO
9001, 14001 and OHSAS 18001 and to be coherent with the defined policies. The
proper implementation of these procedures guarantees the quality of executed work and
eliminates deficiencies in the integrated management system. The set of issued
procedures for the health, safety, and environment satisfy the standard’s requirements
to assess the risks associated with the company activities and their environmental
impact.
4.1 CONTROL OF DOCUMENTS
Documents are reviewed and approved as per hierarchy defined in procedure (DGC-
IMS/DC-001). All the controlled numbers are allotted only from CDC CTD as defined
in procedure (DGC-IMS/DC-002). Any change (whenever required) in data/document
must be authorized by HSEQ and relevant function head as defined in above mentioned
procedure. DGC also determine s and controls documents of external origin.
IMS
MANUAL
SOP
WI, ITI, PRODUCT / PROCESS STANDARDS
FORMS & FORMATS
LEVEL-2
LEVEL-3
LEVEL-4
LEVEL-1

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4.2 CONTROL OF RECORDS
All records, which are documents that state results achieved or provide evidence of
activities performed, are kept and maintained for the specified period of time as defined
in list of HSEQ records.
All the IMS records that need to be maintained along with their retention times and
storage areas are defined in relevant procedures in accordance with the specified
requirements. For details refer system procedures for Control of Records (DGC-IMS
QR-001, QR-002).
A formal system for the disposal of records has been established. IMS records may be
maintained in the form of hard copies or electronic media. An index of all IMS records
is maintained. All records are filed in appropriate manner for easy access and retrieval.
5. MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
DGC always strives to deliver the highest value to its customers and stakeholders.
Management is committed towards the adherence to stringent product /process standard
in order to meet Customer needs and requirements.
The company is committed in developing, maintaining and continually improving the
processes and systems, to keep Dawlance retaining and improving its top position in
market.
Our activities are planned and performed in order to meet the needs and expectations of
our customers by consistency in our operations. Our aim is “to make Dawlance a global
brand by practicing RELIABILITY and make Pakistan proud of us”.
The management of DGC is also committed in providing a safe and environmental
friendly place of work for employees and contractors, through the implementation of IMS
standard as well as statutory, regulatory and legal requirements that continuously improve
the application and performance of the IMS standard at DGC.
5.2 MANAGEMENT REVIEW
Organization has established and maintains procedure for reviewing the integrated
management system by top management in order to ensure its continuing suitability,
adequacy, effectiveness and continual improvement. Management reviews are arranged

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periodically by HSEQ Department and it ensures that necessary information is collected
to support management to carry out an effective evaluation. System procedure for
Management Review of Quality & Environmental Management Systems (DGC-
IMS/MR-002) outlines the details of Management Review.
5.3 CUSTOMER FOCUS
DGC’s management, at appropriate levels, determines appropriate customer needs and
requirements through market research and surveys, and converts them into the form of
defined requirements with the goal of achieving customer satisfaction and confidence.
Obligations related to product, including regulatory, statuary and legal requirements are
properly considered while determining customer needs and expectations.
5.4 POLICIES
Following are our Policy statements.
 QUALITY POLICY
We strive to be perceived by our customers as a RELIABLE organization providing
high quality products and services. We are also committed to meeting customer
demands and exceeding it by continuously raising the bar .We are working to build
a company that is regarded by its employees as one they are proud to work for and
grow with.
 ENVIRONMENTAL POLICY
We are committed to minimize impact on the environment through pollution
prevention, reduction in consumption of natural resource, control emissions, and
reduction and recycling of waste .The company manages its product and processes
that are not harmful to our surroundings and community by complying to all
applicable legal and regulatory requirements.

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 HEALTH & SAFETY POLICY
Health and Safety of our employees, community and of all stake holders are of
prime importance to us. We are committed to creating and sustaining a safe
work environment by eliminating hazards and reducing risks. We accomplish
this by providing resources and trainings, to implement and support this
commitment.
5.5 PLANNING OF INTEGRATED MANAGEMENT SYSTEM
5.5.1 HSEQ OBJECTIVES
For the sake of improving and meeting the requirements of the company policies with
respect to Health, Safety, Environment and Quality management systems, all head of
departments (HOD’s) shall establish Departmental HSEQ objectives. At Dawlance the
objectives are set, shared, monitored and evaluated in the form of;
 Key Performance Indicators (KPI)
 Dash boards
 Obeya
 Morning Meeting
 Improvement projects such as KAIZENS.
 EMT
 Councils
 Any other departmental objectives
For details refer system procedure of Measurement, Analysis and Improvement
(DGC-IMS/ MI-001)
5.5.2 ENVIRONMENTAL ASPECTS
Organization has established and maintains procedures to identify in detail various types
of environmental aspects, to analyze them and determine levels of those that have or can
have significant impacts on environment. All such information is kept updated.
Significant environmental aspects associated with the operating activities in the
organization are categorized such as

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 Air emissions which include contaminants such as particulate matters, oxides of
nitrogen, carbon monoxides and smoke.
 Water discharges includes effluents which enter inland or sea water.
 Solid wastes are those which are deposited in landfills.
 Noise level.
 Recycling of scraped parts / material.
5.5.3 HAZARD IDENTIFICATION, RISK ASSESSMENT AND
DETERMINING CONTROLS
Organization will determine activities of processes that have or could have hazardous
impact to human health and safety and also and has developed the scale for measuring
severity of these Hazards .Organization keeps all information about hazards and their
impacts. For this purpose procedure Hazard identification & risk assessment procedure
(DGC-HSE/HI-001) can be referred. Organization will ensure that results of these
assessments are considered when determining the controls.
5.5.4 LEGAL AND OTHER REQUIREMENTS
Organization has established and maintains a procedure to identify legal and other
requirements of integrated management system. In this regard system procedure of
Identification of Legal and Other Requirements (DGC-HSE/LR-001) is referred. DGC
Management has access, arranges and adheres to all sorts of legislative, legal and other
requirements to which the organization subscribes or may subscribe such as
 Process standards
 Product & service standards
 Industry codes of practices
 General environmental laws, licenses and permits
 Agreements with public authorities
 Non-regulatory standards & guidelines
5.6 RESPONSIBILITIES AND AUTHORITIES:
5.6.1 MANAGEMENT REPRESENTATIVE:

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Director Manufacturing who is also Management Representative (MR) is overall
custodian of implementation of integrated management system. MR reports directly to
Managing Director (M.D).He also informs top management on the performance of
HSEQ management systems for reviews and feedbacks in order to continually improve
these systems. Head of quality who is also Deputy Management Representative (DMR)
will officiate in the absence of MR. He will be responsible to:
 Ensure that the requirements of the Integrated Management System are fully
implemented and maintained.
 Ensure that the company complies with all applicable laws and regulations.
 Provide adequate resources including Human Resources, Infrastructure and a healthy
work environment
5.6.2 HSE COUNCIL:
HSE council comprising of Director Mfg, GM (HR) and GM (Admin) is responsible
to
 Determine overall objectives of HSE.
 Determine and approve appropriate certifications related to HSE.
 Determine and approve required HSE policies and procedures, particularly in respect
of inter-departmental cooperation and team work.
 Determine and approve the required facilities to carry out HSE activities effectively.
5.6.3 HSEQ HEAD
HSEQ head is responsible for documentation and monitoring the compliance of
integrated management system and also monitors the execution of the policies within
the framework of
ISO 9001/14001 & OHSAS18001 and any future certifications.
5.6.4 FACTORY MANAGER & HEAD OF DEPARTMENTS:
It is the responsibility of Factory Managers and respective head of Departments
(HOD’s) to define the responsibilities of their team and assure all members understand
their roles and the company policies, and ensure compliance to integrated management
system requirement.
5.6.5 ALL EMPLOYEES
All employees at DGC, management and non management, permanent & temporary
contract or subcontractor employees are responsible for:

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REV. 01 Planning and performing their work in accordance with the Company policies and
procedures as laid down in the Integrated Management System.
 Carrying out their work in a manner that will not put at risk their personal health and
safety, their colleagues, company assets and will not harm the environment.
 Proposing changes, where opportunities for improving performance, Failure
reductions, or increased efficiency and reducing risks are identified.
 Promptly reporting accidents, incidents, near misses and unsafe act and situation and
any other hazardous situations they observe.
5.7 COMMUNICATION
5.7.1 INTERNAL COMMUNICATION
Internal communications shall be implemented to ensure that personnel at each relevant
level are aware of the following:

 The importance of conformance to IMS policies, procedures.
 The potential consequences of system non-conformance.
 Individual roles and responsibilities in achieving conformance with procedures,
including emergency preparedness and response
Internal communications may be accomplished by the use of:
 Appropriate awareness and training sessions in line with job function
 Use of Notice boards for posting relevant information
 Electronic mail
 Forums such as OBEYA, Morning meetings and Councils.
5.7.2 EXTERNAL COMMUNICATION
Correspondences received by external partners such as customers and suppliers shall be
responded by the appropriate manager or head of department. Records of those shall be
kept for references.
For details system procedure of internal & external Communication
(DGC-IMS/CM-001) is referred.

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6. RESOURCE MANAGEMENT
6.1 PROVISION OF RESOURCES
Management, in the light of management reviews and other controls, ensures to provide
adequate resources essential for implementing and maintaining the integrated
management systems and continually improve their effectiveness and enhance them.
6.2 HUMAN RESOURCES
Management has established procedure and assigned responsibilities defined in the
integrated management systems to Human Resource Department for
ensuring that personnel are competent on the basis of appropriate education, training,
skills and experience.
6.3 TRAINING AND DEVELOPMENT
The management is aware that the success of management systems relies on the
understanding and awareness of its employees. The management is responsible for
ensuring that appropriate training is provided to and attended by their staff in order to
carry out their assigned duties. A documented system procedure is in place to plan,
execute, evaluate and improve the training process in order for this organization to
sustain required growth and maintaining competitive edge in market. We are committed
to develop and train our workforce in following areas;
a) HSEQ
b) Job related skill development (such as RIAP)
c) Improving knowledge base of our employees by introducing modern concepts and
techniques both from internal and external resources.
d) Mentor program for new engineers.
e) Industrial visits.
6.4 INFRASTRUCTURE
Management regularly reviews, determine and updates the requirements for
infrastructure on as and when required basis, and make arrangements through different
departments of organization. Requirements of infrastructure may include the followings:
(a) Buildings, work space and associated facilities.
(b) Process equipment, both hardware and software.
(c) Supporting services such as transport or communication or information services.

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6.5 WORK ENVIRONMENT
Management ensures that a healthy, safe and conducive work environment is maintained
for factory personnel in each department. Company has determined and manages the
work environment needed to achieve conformity to quality product requirements by
providing all the required resources. Management also ensures that accidents of any type
are reported, immediate first aid is provided and reported accidents are thoroughly
investigated and required corrective and preventive actions are implemented in all
departments. 7S will be implemented by effective Housekeeping in all areas. A list of all
those items requiring special storage condition like temperature control is also
maintained by Store Department.
7. PRODUCT REALIZATION / IMPLEMENTATION AND
OPERATION
DGC has established Quality Plan to ensure quality in at various production stages. The
approved Inspection & Test and Instructions (ITI) fully describe the methods of
inspection and testing.
7.1 CUSTOMER-RELATED PROCESSES
7.1.1 DETERMINATION OF REQUIREMENTS RELATED TO THE
PRODUCT
DGC has established and maintains documented procedures outlining the activities
associated with customer contracts and the necessary coordination between the relevant
departments. These are detailed in relevant system procedure of Customer-Related
Processes.
7.1.2 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT
All queries received from prospective customer (or Marketing Department) are reviewed
to ensure that the requirements are understood and all necessary information is available
prior to developing the quotations and their submission to the customer.

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7.2 DESIGN AND DEVELOPMENT
All design and development activities at DGC are controlled by the established and
maintained procedures. For details refer relevant Design system procedures.
7.3 PURCHASING AND VERIFICATION OF PRODUCT
DGC maintains documented procedure to ensure that all purchased products conform to
specified requirements of Health, Safety, Environment and Quality.
For details refer relevant system procedures of Purchasing and Monitoring and
Measurement.
7.4 PRODUCTION AND SERVICE PROVISION
7.4.1 CONTROL OF PRODUCTION
DGC ensures that processes which directly effect quality are carried out under controlled
conditions and in accordance with written work instructions / approved samples /
illustrations / measuring equipment. The product information is defined in relevant
drawings/(BOM) Bill of material.
7.4.2 VALIDATION OF PROCESSES FOR PRODUCTION
Special processes are performed by qualified personnel using approved written
procedures, MPCC and controlled equipment. The following processes are identified as
the special processes at present:
 Powder Spray Coating
 Foaming

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Special working environments such as humidity and temperature control, are established
and maintained where required. Records of results for processes, equipment and
qualification / training of personnel are kept current and available for verification.
7.4.3 SERVICE PROVISION
DGC provides after sales services for customers in case of complaints by customers
regarding mal-functioning of product. For details refer procedures of Servicing.
7.5 PRESERVATION OF PRODUCT
DGC maintains documented procedures for handling, storage, packaging, preservation
and delivery of products in order to protect it from deterioration and unauthorized use.
For details refer relevant system procedures (DGC-HP-001 - HP-005)
7.6 IDENTIFICATION AND TREATABILITY OF PRODUCT
DGC has implemented and operates a system to trace materials, components and
assemblies to their specific sources and to identify the associated test certificates as
defined in the relevant procedures. Where traceability is required by the contract, codes
of practice or regulations, items are identified and traceable to a specified point of origin.
Such traceability is maintained throughout the design, manufacturing and operational life
of the product.
Finished product is assigned unique identification code in order to establish the
traceability of finished goods. Identification of parts and product status accomplished by
using sticker, tags or stamps, for details refer system procedures of Inspection & Product
Identification and Traceability.
Travelogue / Bar coding system is used to control the product quality at each stage of
production and assembly.
All products which have passed through concession (production deviation permit). The
status sticker ensures the continuity of status identification for traceability throughout
production & service.

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7.7 CONTROL OF MONITORING AND MEASURING EQUIPMENT
DGC has established & maintains documented procedure for control, calibration &
maintenance of inspection and test equipment, used to demonstrate the conformance of
product to the specifications. For details relevant system procedures may be referred.
7.8 OPERATIONAL CONTROL
Operational control procedure are established and implemented to control and manage
the associated health, safety risks and environmental hazards.
These operational control procedures are prepared based on the risk assessment done at
the time this manual is developed. Different procedure shall be added to the
management system for any future changes in high risk activities. Alternatively, existing
procedures could be amended /updated as necessary to reflect those newly developed
hazards.
7.8.1 EMERGENCY PREPAREDNESS & RESPONSE
A detail procedure (DGC-HSE/ER-001) is developed and implemented on how to
respond and behave in an emergency situation. All the necessary information (i.e.
emergency phone numbers, fire extinguishers location, assembly point location …etc.)
are readily available and posted at appropriate locations throughout the DGC including
head office and Service centers.
7.8.2 INCIDENT INVESTIGATION AND REPORTING
All incidents/accidents/unsafe acts are reported as per procedure (DGC-HSE/IR-001)
and monitored. The data compiled and analyzed periodically in order to further improve
the system.
DGC policy on incident, accident, near miss and unsafe acts reporting is to adopt a
positive attitude toward the reports in order to encourage the employees in reporting
these events with purpose of the improvement, ensuring healthy, risk/hazard/accident
free environment for our employees and also for learning from our mistakes.

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8. MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1 MONITORING AND MEASUREMENT OF PROCESSES AND
PRODUCT QUALITY
DGC applies suitable methods for the measurement and monitoring of processes and
product quality. These methods demonstrate the ability of processes and product
characteristics. For detail refer Quality Plan and system procedures of Measuring and
Monitoring (DGC-IT-001 – IT-005)
8.2 MONITORING AND MEASUREMENT OF ENVIRONMENTAL
ASPECTS
A documented system is implemented (DGC-HSE/EA-001) to identify the environmental
aspects of different processes carried out at DGC, and their subsequent effects on
environment. DGC is also committed to abide by all legal and regulatory requirements to
minimize and control environmental impacts from its product/processes.
8.3 MONITORING AND MEASUREMENT OF HAZARDS
A documented system is implemented (DGC-HSE/HI-001) to identify Hazards, assessing
risks based on risk criteria and propose counter measures across DGC. HIRA activities
are conducted periodically and hazards are identified on maps which are placed
throughout the facility for better understanding.
8.4 EVALUATION OF COMPLIANCE
Consistent with its commitment to compliance DGC has established, Implemented and
maintained a procedure for periodically evaluating compliance with applicable legal
requirements and standards. All records of the results are shared, analyzed and evaluated
for improvement purposes.
Evaluation of compliance with applicable legal and other requirements has
been mentioned in relevant system procedures DGC-HSE/EC-001.
8.3 INTERNAL AUDIT
DGC has established procedures for audits and implements them through HSEQ
Department which evaluates objectively the adequacy of the procedures and instructions
as referenced in DGC’s integrated management systems. For details refer relevant system
procedure of Internal Audits (DGC-IMS/IQ-001).

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8.4 NON-CONFORMANCES AND CONTROL OF NON-
CONFORMING PRODUCT
Organization has established and maintains procedure to define responsibility and
authority for handling and investigating non-conformances. Procedure has also been
described to take appropriate actions to overcome or mitigate any resulting impact on
Health, Safety, Environment, and Quality to eliminate the root causes of subject non-
conformance. For more details refer system procedure of Control of Systems
Nonconformance.
8.5 CORRECTIVE AND PREVENTIVE ACTIONS
In case of non-conformance with the planned results, corrective and preventive actions
are taken to ensure conformity of product. All actions taken to correct deficiencies are
verified by the follow-up audits. For details refer relevant system procedure
(DGC-IMS/CA-001).
8.6 CONTINUAL IMPROVEMENT
DGC strives for continual improvement of Integrated Management Systems through the
implementation of IMS policy, HSEQ objectives, audit results, analysis of data,
corrective and preventive actions and management reviews.