The document outlines the importance of integrated management systems (IMS) and the standards that guide them, primarily ISO 9001 for quality management and ISO 14001 for environmental management. It emphasizes the benefits of implementing IMS, such as improved efficiency, unified policies, and compliance with legal requirements, while detailing the process standards rather than specific product or service standards. Additionally, it highlights the need for coordinated efforts across multiple management systems to address overlapping responsibilities and enhance overall organizational performance.

2. INTEGRATED MANAGEMENT
SYSTEM

3. Management systems
• To establish policy & objectives and then to
achieve those objectives
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible for
doing what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
Management System Targets
• QMS - The Customer
• EMS - Stakeholders, Regulators
• OHS - Primarily Employees

4. Quality Management System
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service) which are
required by the customer.
• Quality management means what the organization does to:
– ensure that its products or services satisfy the customer's quality requirements,
– comply with any regulations applicable to those products or services.
– enhance customer satisfaction, and
– achieve continual improvement of its performance.
Environmental Management System
• ISO 14001 is for environmental management. This means what
the organization does to:
– minimize harmful effects on the environment caused by its activities,
– to conform to applicable regulatory & statutory requirements, and
– to achieve continual improvement of its environmental performance.

5. Product
Continual improvement of the quality management system
Customers
(and other
interested
parties)
Requirements
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
Product
realisation
Output
Satisfaction
Input
Source: BS EN ISO 9001:2000
Key:
Value adding activity
information flow
Customers
(and other
interested
parties)

6. Continual improvement of the EHS management system
or Environment Policy

7. Processes, not products
• Both ISO 9001 and ISO 14001 concern the way an organization
goes about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and service providers.
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization must do
to manage processes affecting quality of its products and services.
• ISO 14001 gives the requirements for what the organization must
do to manage processes affecting the impact of its activities
on the environment

8. Benefits of ISO 9001 and ISO 14001
• International,expert consensus on state-of-the-art practices for quality and
environmental management,
• Common language for dealing with customers and suppliers worldwide,
• Increase efficiency and effectiveness,
• Model for continual improvement,
• Model for satisfying customers and other stakeholders,
• Build quality into products and services from design onwards,
Address environmental concerns of customers
comply with government regulations,
• Integrate with global economy,
• Sustainable business,
• Unifying base for industry sectors,
• Qualify suppliers for global supply chains,
• Technical support for regulations,
• Transfer of good practice to developing countries,
• Tools for new economic players
and public, and

9. • ISO 9001 and ISO 14001 are generic standards.
• Generic means that the same standards can be applied:
– if it wants to establish a quality management system, ISO 9001 gives the essential
features,
– or if it wants to establish an environmental management system, ISO 14001 gives the
essential features.
Generic standards
– to any organization, large or small, whatever its product or service,
– in any sector of activity,
– whether it is a business enterprise, a public administration, or department. a government
– no matter what the organization's scope of activity,

10. ISO does not certify
• ISO does not carry out ISO 9001 or ISO 14001
certification.
• ISO does not issue certificates.
• ISO does not accredit, approve or control the
certification bodies.

11. Which Management Systems standards can be
integrated?
– ISO 9001 (Quality Management)
– ISO 14001 (Environmental Management)
– OHSAS 45001 (Occupational Health & Safety)
– ISO/IEC 27001 (Information Security)
– ISO 22000 (Food Safety)
– ISO/IEC 20000 (IT Service Management)
– ISO 50001 (Energy Management System)
There are no national or international standards for
integrated management systems.

12. Considerations for the Integrated Management Process
• The extent to which integration should occur.
• The political and cultural situation within the company.
• The levels of competence necessary.
• Legal and other regulatory requirements.
• Clear objectives for the integration project.

13. Why IMS
• Multiple/ overlapping organizations responsibilities to manage
different management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or Systems
Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.

14. Why IMS
• Inconsistency/ multiple instructions at shop floor levels.
Increased cost due to overlapping of
external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
efforts/ audits by

15. Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational
control
• Contingency plan/ Emergency preparedness & response plan

16. Common requirements of IMS
• Data Analysis / Monitoring &
Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews

17. Documentation Structure
IMS MANUAL
Policy, objectives, organization,
outline of Management system
PROCESS DOCUMENTS
AND PROCEDURES
INSTRUCTIONS
Processes, practices,
responsibilities,
interfaces
Detailed instructions
on how to carry out
specific tasks
Out side
documents
Design IT Support Production Training
SPECS
II
I
III
IV

18. BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the requirement
of ISO 9001, ISO 14001 and OHSAS 45001 in addition to organizational
needs.
• Unified/ single operational control procedures to cover all situations
which can result in deviation from the policy statement.
• A unified master list of objectives & targets and management programmes
• An integrated auditing competence (Internal Auditors equipped
with knowledge in competence to perform combine audits i.e. all
management systems at a time)
• Combined certification and audit programme from a single certification
agency.

19. xxxx is committed to produce xxxx with continual
improvements in their quality, while conserving resources,
protecting environment, providing safe and healthy working
conditions for its employees and complying with all the
legal requirements
INTEGRATED MANAGEMENT
SYSTEM POLICY