The document discusses the concept of "Voice 2.0" services, which harness the internet and web functionality to deliver new phone services. It provides examples of current "Voice 2.0" players and how they incorporate characteristics of Web 2.0 like user-generated content, tagging, and network effects. The document argues that telecommunications companies could participate in this emerging space by exposing and adding value to the large amounts of customer data they hold, taking a more "Web 2.0" approach to developing new voice services.

1. Web 2.0 + Telecoms = Voice 2.0 Sean O Sullivan, CTO [email_address]

3. A lightning tour of some “Voice 2.0” players

12. Let’s step back…

14. Voice2.0 ecosystem

15. Low Cost Routing Social Networks Messaging Mobile Information

16. Save money or add value Add value Save Money “ In the old world, the economic activity started when the phone call began. In the new world, that’s when the economic activity ends. The money is all in presence, social networking, filtering, privacy management, and so on. It’s a complete inversion of the economics of telephony. Therefore expect many of the vendors to be disemboweled in the process” Martin Geddes, Telepocalypse Blog

17. What makes these “2.0”?

18. Web 2.0 Characteristics(*) Architecture of Participation User Generated Content Remixable datasources and mashups Continuous Beta Tagging and the wisdom of crowds Network effects * Shamelessly stolen from Tim O Reilly

19. Web 2.0 : Data, Data, Data Users Add Value Virtuous Data Cycle links on the web helps Google rank pages DIGGs on Digg rank stories reviews on Amazon, Yelp enrich the catalogue tagged public photos on flickr can create a photo-stories tagged video on YouTube can create ad-hoc TV Massive Amounts of Data Customers Create Data Data Improves Over Time Data Mining Of Customer Data Tuned Services in Real Time Based on That Data

20. Web 2.0 and Telco Architecture of Participation User Generated Content Remixable datasources and mashups Continuous Beta Tagging and the wisdom of crowds Network effects * Shamelessly stolen from Tim O Reilly When I call, share that (facebook, flickr, whereI’vebeen) ; when I text, share that, let me tell you who my friends are, share my phone status Photos, calls, texts, about ME, about PLACEs, about TRAFFIC, about NEWS, … I’d like my entire text history, searchable; all phone calls, analysable, all location data, re-mixable, do I own my own CDRs? Traffic Data; if 5% of users had GPS and opted-in to share limited location, Telco would have better traffic data than Govt. Make texts public (lower fee); make tag clouds of the content; protect anonymity; you now have a buzz-meter for a city, or a social group You have to find a way to experiment - new services, quickly (trade off, 5 9’s?)

21. Web 2.0 and Telco(*) : DOH! * Shamelessly stolen from Tim O Reilly YES YES YES YES YES Web 2.0 DOH! Tuned Services in Real-Time Based on That Data YES Data Mining Of Customer Data YES Data Improves Over Time YES Customers Create Data YES Massive Amounts of Data Telco

23. Phone The Web - Dial2Do a number to call to get things done a mashup of the phone , your contacts , and your favourite web tools and services Calling Dial2Do

24. Example - Email service “ Email” “ Dave” “ Hi Dave, err. Just wanted To let you know. You’re fired” Call Dial2Do “ Do What?” “ EmailWho ?” “ Email What ?”

25. Example - conference service Call Dial2Do “ Do What?” “ ConferenceWho ?” “ Please hangup and wait” “ Conference” “ TheGuys” The Guys

26. Example - twitter service “ Twitter” “ In the pub, the singing has started. ” Call Dial2Do “ Do What?” “ Twitter What ?”

28. Dial2do Services dial 2 do simple developer interface email sms … ddi or keyword productivity calls microblogs blog

29. Technology Call Control Asterisk SIP Asterisk IVR & Speech 3rd Party & In-House Web Framework Ruby on Rails Web Server Apache, mongrel Database mySQL

31. Thanks www.mysay.com www.dial2do.com Sean O Sullivan, CTO [email_address]